Customer service! I recently started coming here about two months ago and initially have a good…read moreimpression. However, I pay the significant amount for shellac French polish. I realize she (Vicki) use regular polish for the tip. On top of the shellac base coat within a week, it began chipping, which shouldn't have happened with shellac. I scheduled an appointment to have it corrected and arrived a little bit before my scheduled time I was first asked to come back nearly 2 hours later, but because I had an event, I explained the inconvenience and was then told to return in 30-45 minutes. After returning, I sat for about 20 minutes and the nail tech never acknowledged me nor did anyone check in or update me. Unfortunately, this experience was very disappointing and unprofessional. I will not be returning, but I hope management improves communication and service for future clients.

Nothing has changed here. This is what I get cheating on my nail tech who's was off today.. I go a…read moretime between getting my nails done, like 4-5 weeks, depending on my grow out. I wasn't going to write a review, but I got a good look at my nails and.. I am an almond shaped girlie so my grow out means you have a lot to work with once grown out. I asked for a cut down in almond shape and you mess that up is beyond me. But I noticed as she cut them down to the length I wanted they were all slanted to the right on my right hand. Like noticeably so, very crooked. When I brought it to her (Maria) attention, she told me the shape was fine and she would fix it once she added the acrylic. But she has shaped/ate so much of my length off while filing, there was no way she could have corrected it without changing the shape, completely.. my index, middle and ring finger all slanted to the right. My nails grow out of the bed straight, I was confused and annoyed and told her to just cut them down and now I have square round.. until these grow out.. Not sure why Tania, who was doing my toes got so upset with what was happening with my hands, she started rough handling my feet during my pedicure, so much I had to stop her and ask her if she was okay.. ironically, the color I chose the last time I went there and was disappointed is the exact same color I got today! This is what I get for missing my appointment with my nail tech yesterday and cheating on him today. I guess I deserved this disappointment

Service was great, the place is very clean. . Ivy does a very detail job and she listens.read more

This place is very clean and well maintained. Overall, I really enjoyed the service I received from…read morethe lady who took care of me. She was very nice, outgoing, and attentive. She made sure I was comfortable throughout my pedicure and even asked if I wanted another drink, which I really appreciated. However, I do think the front desk/customer service could use some improvement. There were two ladies at the front when I arrived. One of them was very professional while the other one seemed much more unsure and confused about some of the salon's pricing and procedures. I wouldn't say she was rude, but she didn't seem completely sure how to answer some of my questions or what she was supposed to do in certain situations. For example, I asked how much the paraffin treatment was, and neither of them seemed to know the price at first. After some hesitation, I was told $10, which left me a little confused about whether that was the normal price or something they decided at the moment. I was also asked to choose which pedicure I wanted immediately at the front desk. At most nail salons I've visited, I'm usually seated first, given a menu, and allowed some time to look through the different options while getting settled. Here, I felt a little rushed to decide what I wanted before I had even sat down. It almost felt like they wanted me to decide immediately just to get it out of the way. There was also some confusion with the complimentary drinks. The lady doing my pedicure asked if I wanted another drink, so later I rang the service button and requested another iced coffee. The receptionist with light brown hair came over and seemed unsure about the drink policy. She spoke with the other employees before eventually bringing me another one and explained that next time they only provide one complimentary drink. That was completely fine with me because it was my first time there and I simply didn't know their policy. However, the second iced coffee had noticeably less in it than the first one and was extremely bitter, like it wasn't made the same way or wasn't made correctly. I appreciated that she still brought me another one, but I do think the staff should be consistent with how the drinks are prepared, especially if they're part of the experience the salon offers. There was also some confusion at checkout. The lady who provided my service told me I would receive 20% off my pedicure, but when I got to the front desk, I was told I was only getting $11 off. Again, this made me feel like there was some miscommunication between the employees regarding the salon's prices and promotions. Overall, I really loved my experience with the lady who actually provided my service. She made me feel welcomed, comfortable, and taken care of, and I would definitely give her great feedback individually. My main concern was the front desk experience. I think the salon would benefit from making sure everyone working reception is properly trained and knows the prices, promotions, drink policies, and how to guide customers through the experience. The salon itself is beautiful, clean, and relaxing, and my actual pedicure experience was great. I just think improving the front desk/customer service experience would make a big difference because customers should feel welcomed and relaxed from the moment they walk through the door rather than rushed or confused about the salon's policies. Basic is $35 I believe and shellac is $20!

Very nice ladies and they do a good job and a standard pedi. The shop is very busy with regulars…read moreand their prices are fair - $25 for a non spa pedicure.

Absolutely not! I wouldn't recommend this place to my worst enemy. Came in for a spa massage…read morepedicure, and I had shellac on my toes. She drilled it off and put some type of oil I assumed on my toes but no! It immediately started to burn in which I informed the technician. She acted as if everything was normal until the sensation grew. She started to drill off the "remover" she applied and everywhere the powder went onto my skin, it itched like poison ivy. I requested for her to stop the service & if I could speak to a manager immediately. I was then informed by another technician or manager that "it burns sometimes and she should have told me!"ABSOLUTELY NOT. I have been getting pedicures since a little girl and have never experienced any burning sensation or feeling like I do today. I'm not one to complain or leave reviews ever but I would hate for anyone else to go through this. They were unapologetic and unsympathetic. I did pay $10 for the removal of the shellac, but all in all, I will be reporting the business and would not recommend anyone else to go. Reminds me of a chop shop & surprised it's in a great area like Stafford/Sugar Land. ( I don't have "sensitive skin" in which they kept blaming it on & telling a customer that a products always burns your other clients and that the technician should have told me before hand is unacceptable)

Signature Pedicure....Yeah! Ask for Anderson & give him a…read moregood tip! The massage is worth it. Don't forget to enjoy your complimentary beverage. Love this place.

Experience the new trend today and ask for Katie's special mix drinks. This is an oasis of immense…read morerelaxation and vibing

This was my first visit to Lavie Nails, and I was referred to Vee by a friend. Vee did my fill-in…read moreand was warm, welcoming, and very professional. I also appreciated that the pricing was reasonable ($50). Overall, it was a great experience, I'll definitely be back!

When I walked in for the first time, the place was not clean and very disorganized. I still chose…read moreto stay and give it a chance. I wanted a fill in and nail color change. The first nail tech started filing my nails down and cutting them with nail clippers, just literally tearing up my natural nails. I complained to the manager and said I had never had my nails break like that or had my nails filed down. Another nail tech came in and fixed the best she could, but they still looked horrible. I just took them off and my nails beds are damaged so badly and hurt. My nails are now brittle and have indentions on them, that I've never gotten from my regular nail tech. Not happy at all.

Wonderful family -owned business. Relaxing massage chairs. I usually take my headset and drift…read moreaway. My feet are super- ticklish, and the ladies are respectful of that - working to avoid the super sensitive areas (Ha). They don't overbook, and when I set an appointment time, I've never had to wait They also offer complimentary beverages.

Very rude and unhelpful. My girlfriend speaks Vietnamese, so she could understand all the…read moredisrespect coming out of their mouths. Definitely don't recommend.

My daughter & I have been going to LV Nails & Spa for years for a shellac pedicure and sometimes a…read moreshellac manicure. We have never had any issues. Tina does a fantastic job addressing my ingrown nails. Kevin does a fantastic job with my daughter's requests. The business has recently been upgraded with new flooring, new paint & new pedicure chairs.

I always have an amazing experience when I'm here. Linda, Michael, and Rose are amazing at what…read morethey do!!

The service was amazing very relaxing and they execute what I wanted. I needed a color match for my…read moretoes and it was exactly the same. Definitely coming back

Service was great and fast. Nice relaxing ambience. 3 stars…read moredue to price changing My first visit and I asked about the price for the service I wanted before starting I was hit with a $20 price difference at checkout!