Went to Pompano location. Paid just like every paying customer. My 7 yrs old son wanted to play dodge ball for almost 15mins. When bigger kids were done they were choose to play the game again. The little kids (7yrs old) that were waiting got skipped. I'm sorry but we paid to play dodge ball just as well as jumping. If all kids are not allowed to play dodge ball then the game should not be offered at all. read more

wonderful service i loved how my kids could jump at such a low price for a long time they each had lots of fun and want to go back again. they loved the basketball and dodge ball a lot and i am proud to be a mom. the man who served me was Arlich what a nice fella. A im happy to come back whaen my kids are good read more

My children love coming here, the staff is very helpful, but they need more food choices

I was extremely disappointed in this service of this place for my daughters birthday party this past weekend. They were very unorganized, no service, the person assigned to my party for the trampolines was rude and unfriendly, no smile. They said our party was at 12:30 and when guests arrived they all had to stand around because they told my guests the party wasn't until 1:00. The party room was not decorated as they stated they do. The chairs were still on the tables and my guests were the ones who took them down. They only person of any help was the young lady who attended to us in the party room. I will not recommend this place and I wont be back. $700 was spent here, it was a shame. read more

If I could give it 0 stars I would. Save your money and go to planet air or flying panda. They should call this place the no fun zone. Worst experience I have ever had. Anything you do they blow the whistle at you. Bought an hour jumping time and stopped after 30 minutes because I wasn't allowed to jump with my little brother, and I was exhausted with the amount of times they blew the whistle. The employees here also enjoy being blatantly rude and disrespectful to its customers. Go somewhere else. read more

Ouch, super dirty and customer service kids could be more professional and nice. Can't recommend it

It's a nice place to burn off kid steam for an hour. The price is too high for what they have & they charge an extra $2 for socks & you must use theirs. My biggest issue with the place is that there isn't really anything to do here besides jump. The interior looks like a gym so it's really like taking your kid for a workout. They enjoy it for a bit but then it's like what else is there to do? Younger kids may get bored even faster. My daughter is 6 & an hour was pushing it read more

Went about two weeks ago the prices are affordable and my kids loved it they have all sorts of jumping things I was able to sit and do paperwork for my job while my kids played the kids where really worn out ! read more

What a great place to take the kids to burn lots of energy! We are here right now and my son and his friend are having a BLAST! It is CLEAN, has Wi-fi and lots of tables to sit at while the parents are waiting around... Totally worth it!!! read more

Meh. It was ok. I went with 11 friends (adults in mid and late 20's), and we felt that the staff was severely lacking. Not that they weren't there, but that they weren't really doing their jobs. The foam pit was a disaster! Heaven forbid you are not 7-years-old and able to lift yourself out, you're stuck! I have several bruises from getting out of that pit because it took two grown men, and all the strength I possess to get my ass out of there! And ... I'm not the most built person in the world, but I can get myself out of a pit. However, it helps when there is SOMETHING TO GRAB ONTO! We played Dodge-ball and that was a little unnecessarily rough. I mean, this is a family friendly place, you don't need to PITCH the ball at me dude. Waiting in lines took up the majority of our time. We played D.Ball once, went into the foam pit - kinda - and did some of the free jump. I wouldn't do it again. I heard that the Xtreme Sports spot on Powerline has it, it looks better. For three of us to each "jump" for an hour was $52 and change. And there is NO WAY we jumped for anywhere CLOSE to an hour. read more

It's highly unfortunate that this skyzone lacks in customer service and that employees have a lack of manners and respect. We went with a group of about 40 and some of our members went to the dodgeball arena and 3 employees played every game not allowing others to play along. And as our time began to come down to five minutes and we really wanted as much of our group to play, fairly in line, the employees sarcastically imitated us and counted down our time left on the clock. Being competitive is fine, but it's a disappointing when adults become really childish in speech and behavior. This sky zone does not represent any positive sense of customer service, and when we asked for a couple of the individual's names, even the referee wouldn't give it to us. In fact, they gave us a fake name. So when we spoke to the manager, he proceeded to call them to a meeting and they proceeded to laugh together and the manager let them back to playing the dodgeball game. read more

the place is great! BEWARE OF GROUPON! says 2 for the price of 1 (13$)- i bought for my kid- when i arrived they said its only 2 at a time!!! very MISLEADING!!! i didnt eant to jump-summer Camps arrived right before us- it was a madhouse! but not a cool Gpn- i will read the Q&A next time- shame on u Skyzone- i liked u ok now. read more

Great place and staff!!! Safe, organized, and friendly staff. Kids had a blast! Highly recommend. We came back since kids preferred Sky Zone over others. read more

Very friendly and professional staff! Great place to take the kids to burn some energy!

Gave me an option of socks or no socks because they ran out of socks. Well me and my husband refuse to jump barefoot. So the employee charged us $4 for 2 pairs of socks she said to look in a box full of mix and match socks she said they were all new but when my husband put the only socks in his socks they were worn and had holes. We took about 10 minutes off our jump time to dig in a box full of worn socks we had to pay full price for. ....and since they were ripped my husband had a rug burn. Staff needs some help read more

Went with a group of 10 friends. We paid $115 which is an okay deal, but when we got there, we experienced staff who seemed both ignorant to details of their policies and appropriate workplace professionalism. As a heads up, you have to pay $2.16 for their mandatory socks which they do not indicate on the website when you register and pay. Scarlett and Derion were particularly rude. We were dealing with the sock and locker situation (you have to pay 25 cents each time you open and close a locker for your stuff) and delayed because of Scarlett so Derion rudely says to our group of 10 people all over 21: "you've already wasted 14 minutes of your time." When asked if we could leave the floor to go to the bathroom or any other reason he responds "obviously I don't want you peeing all over the place." Additionally, our group had to be broken up often and didn't always have a chance to be jumping because there were two whole courts closed off and "reserved." ...we paid $115 to RESERVE a group of 10. We were confused by this but no one could adequately explain to us why it seemed that we were getting subpar service. We still had fun cuz we're cool people, but it's a heads up to everyone. read more

I went with my 17 month old, able to run around, and was assured by the parent hosting the party she would be able to play safely. Arrive to a rude front desk girl who didn't completely give directions and seemed to clearly hate being there. But whatever went to the jump area and tried to hold my baby while being at edge. I was told I had to leave her and couldn't touch the edge of the trampoline. I'm thinking "how the he'll? There's 10 year old children running around that could knock her over?" Whatever I finally removed her. Poor baby so many tears she wanted to play so much. 30 MINUTES LATER, one of the staff sees me walking around trying desperately to distract her from walking me back to the trampolines. I'm then told there's a closed off area for smaller children- WHAT!? The staff that saw me walk away with her crying didn't think to tell me this? Went back and baby had a great time for all of the 10 minutes that were left of jump time. Hoping it was a bad day, heard there's toodler time. Staff just seemed so inconsiderate. read more

***OFF THE WALL IS WAAAAAAAY BETTER *** I went to Skyzone Yesturday and it just didn't live up to what I thought it would. The place is very small, not a lot of options for kids to play or things to do, staff are in a zombie coma and seem disconnected with what's going on (kids climbing on the arcade games, Etc.) no one seemed to care - I guess Skyzone has really good liability insurance. If you want to have a good time and your kids to have a blast - I would highly recommended "OFF THE WALL." read more

So disappointed with my experience at sky zone. Staff was very rude to me and my family when asking the staff members at the front desk if I was able to jump with my 1 year old daughter they said no and that she would have to jump in the same square alone or else would have to get off, anyone with a one year old knows that's not possible without being next to the child to direct them where to be so I was told I could stand next to her and at least hold her hand. That was not the case I was quickly told I could not help her not even stand by her. The staff members were very rude and disrespectful surprised such behavior is tolerated when my husband addressed the matter to the manager she did nothing about the situation. read more

I am super disappointed that out of all the places i picked this one to celebrate my birthday.. i came with my friends (we were a group of 10 people) and each one if us paid 30 dollars to get in adding up to a total of 300 dollars for this business, which is a lot of money! And they were very rude to me because on my birthday i brought my cake to share with my friends. The manager and employee told us rudely that they did not allow food from outside in the place.. but keep in mind its not rice and beans, i brought a small cake for my birthday that got this business 300 bucks in one night. The main reason why we all drove over 45 min to get to this place was because of my birthday and then rudely in front of everyone the manager tells me to take my cake out!!! Are u serious! How embarrassing.. i will never come back.. its just terrible i picked you guys over others and i get this from you.. horrible service.. i really dont recommend this to anybody because the service was poor read more

Staff are VERY rude and unprofessional. You can tell there is a lack of leadership. A staff member wrote on my shirt to mark that I was notified of the rules however never indicated she was going to mark me on my chest. I wouldn't recommend this to anyone! Seriously, needs to be improved. Now I know why this place wasn't packed on a Friday night! Highly disappointed... read more

I wish I could give negative star rating. Worst experience ever. Staff is unfriendly and not kid friendly. I will never return. Save your money for somewhere better. read more

This place was extremely unfair. They have an area for the little kids and an area for the big kids and the big kids area is much smaller and less fun, big kids get 12 squares of trampoline while the little kids get 25 and two of them are long rows. Big kids are separated from younger siblings and younger friends! GO TO OFF THE WALL OR PLANET AIR! read more

Great, great, great staff, some of the nicest employees I have ever met. Very clean and a lot of fun. Highly recommend.

After 3 visits with my kids, I thought I gathered enough information to write a fair review. The reasons I gave them 2 stars are mainly because of the inconsistencies in the following categories: customer service, transactional/specials, and cleanliness. To begin, I don't leave my home with my 3 children u see age 4 to deal with more behavior issues than I already have. Several of the ladies up front have much to learn with regard to customer service and perhaps a team meeting with a focus on it would be beneficial. While this isn't a dealbreaker for the nature of the business, I must point out that there are many kids in and out of this facility, and they notice these things as well. Smiling and eye contact can really go a long way. As far as transactional, as I mentioned it was my third visit, and on the first two visits, the price of the jump was adjusted due to the time we arrived. In other words, it was a 90 minute jump window, but since we arrived with 60 minutes left, they adjusted the price accordingly. But not on this third visit, claiming it was a special event. However, the first two times were also special events. They also didn't let me use my coupon. This is usually when the manager should come out to discuss, but she didn't. Cleanliness in mainly the bathrooms has been a hit or miss. The positives earned them two stars, because there ARE some employees who display that they like being there and are engaged in their work. Stephanie today for example did a great job giving us some cool information about the facility and just being genuine and pleasant. It's also kept well In terms of equipment, I haven't noticed any tears, holes or potentially dangerous things that I have at other places. read more

Living in South Florida my whole life I find that this Sky Zone is a very good addition to Palm Beach county. Great place for all children, great place to exercise for adults; just awesome. The employees are young and energetic. Very clean place and decent movie theater food. What makes it a five is the time you buy tends to stretch as employees dont always check which is great for the consumer. Go on Groupon for awesome coupons, my mom always does for free hours and snacks. read more

Customer service sucks, the cashier kiana was extremely rude and could not do her job professionally. She said ignorantly, the socks of only $2. The fact her attitude was terrible, and was ignorant on top of that, disgusted me and my family. Who drove from far away on my birthday. It sucks, that I couldn't jump on MY BIRTHDAY, because of horrible customer service from KIANA! Luckily enough I was able to get a refund from a service of another person, but I was very unhappy on my birthday. She was rolling her eyes, took off her ID badge as if she was going to come across the counter. I've never experienced such service like that before. SkyZone is supposed to be a fun experience not a terrible one where you never want to step foot in there again. HOPE THIS NEVER HAPPENS TO ANYONE ELSE WITH THE cashier KIANA!!!!! AT THIS LOCATION. We drove all the way from the west side of palm beach, all the way down there, oh best believe I was a unsatisfied customer!!! read more

I gave this place two stars purely because the idea and set up was great. The place is clean and a kid's (and big kid's) dream. However, when we arrived the staff seemed disorganized and really had no idea what they were doing. I understand this is a new venue, and always have been tolerant when it comes to customer service. It was only when one of the employees checking people in decided to get violent and throw their sunglasses behind the counter across the room, then proceeded to kick open the front door, rip his employee shirt off, and quit, that I began to worry. It was not a pleasant scene. And NOT one employee apologized. There were tons of kids there as well. I will return to another location, but this was so extremely unprofessional and disturbing that I plan to never go back unless they get some qualified managers in there to reel in their staff. Otherwise, it could have been a totally pleasant experience. Hiring is key, and when you allow your staff to scare away customers, it's a recipe for disaster. Management anyone? Seriously. Get a clue. read more