Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

We took the kiddos for a birthday. It's a reasonably priced place, but it's not that big. Our boys…read moreare nine. They ran around and enjoyed the park, but I noticed they started getting bored soon after. I noticed the teenagers stayed on the basketball court. Technically, outside food isn't allowed. However, the agent did let me bring in a small Gatorade. Overall, it's a great place for small birthday parties or burning the kids out on a random Saturday. I just wish there were more variety.

Really fun place for the kids to run around and get their energy out. Our kids are three and five…read moreand they had a blast.

When you're looking for stuff to do with your kids, you have 3 main questions:…read more 1. Will my kid have fun? 2. Will it make my kid tired enough to sleep? 3. Can I do this without spending a fortune? In the case of Jump Town, the answer to all 3 is: YES When you walk in, you'll remove your shoes, sign a waiver and pay your entry fee ($13 during the week, $15 on weekends). What's nice is that the price includes two free adults per child. Inside, you'll find massive bounce houses and trampolines designed to burn off all that preschool energy. Everything is free with the exception of a couple of video games or air hockey. There's a small room in the back with some building materials for kids who like to do that. There's a small fenced-in area with small play structures for really little kids. They do have a snack stand available, but you can bring your own food. They have 2 women's bathrooms and 1 for men. There are party rooms available. I think the right age for this place is 3-6. When we were there on a Sunday, there were a couple of bigger kids who don't really know how to watch out for little ones, so if your kid is on the small side, you might need to keep a close eye on them. If you'd like to save money, you can get a 10-pack of visits for $100. You'll probably be back, so this is a great value, especially if you have more than one kid.

My kids and I have never been here. We were told by friends who went to the orland park location…read morethat they had all these amazing attractions my kids would love, so we went. We looked at the website for info on pricing, hours and so forth. We get to the venue, walk up to the counter to purchase the ULTIMATE (highest tier) ticket and notice a sign on the front desk that was NOT advertised on the website! 5 BIG attractions were "not working". Bowling was completely gone due to construction, dodge ball, and more. Again! None of this advertised or else I would have went elsewhere. Now the real problem starts with the staff here! This establishment got really busy with smaller kids that followed the 58" and under height requirement. Now I am all for kids of all ages enjoying spring break and what not.... Until they become reckless. There was a group of 10 boys clearly in their teens running through this place like a tornado! They were getting addressed by parent after parent after parent! They were whipping little kids in the face with balls in the ball pit, they were whipping ADULTS with these balls while trying to hit every kid in sight! They were climbing ABOVE the structures where you're clearly not supposed to go. Not only is it a danger to them but it was a danger to all of the kids they were dropping down into the ball pit on!!! When they were yelled at by adults, they'd mouth off. When we informed management for the 3rd of 4th time, (two girls that could not have been much older than the boys who were causing an issue) they were walking towards the boys giggling. Multiple parents watched this play out unfortunately. All these "handsome young men" were laying the charm on thick all while laughing, smiling and of course talking their way out of getting reprimanded... soon the managers were smiling and giggling with them and just like that! There went the managers and the boys back to terrorizing little kids and knocking everyone around in every attraction, but this time more cocky because they just got out of getting kicked out. Finally, after being confronted ANOTHER time about these teenagers, the managers were yelled at again as to why these boys were still here while still doing the same thing after hitting a mom in the face with a ball. All these moms stood by and told management to stop flirting with these boys, to do their job, and kick these boys out! The girls proceeded to do so, while having difficulty and stating numerous times, they aren't listening to them and or leaving......( Urban Air, train your management what to do in situations like this and hire older management that will be older than the people they may have to potentially kick out!!!) After 4 hours of trying to get them out, they were finally gone while yelling see you tomorrow babe to management... Next: concession stands! 1. It was spring break and this place was EXTREMELY understaffed! Always plan to be busy rather than slow and be struggling to keep up. 2. I'm sorry and don't want to assume anything but this kid with extremely curly longer hair seemed like he was stoned and or didn't know what he was doing. They were out of EVERYTHING! Spring break and NOTHING was stocked or made. He used his bare hands, he then went to make a pretzel because they were out, and fondled it so much while presenting it to a mom friend of mine, it had finger holes in it. I watched him drop someone's cheese on the ground, pick it up, and handed it right to him! Someone in front of me asked if they had popcorn and he goes "I don't know if we have any, there's non in there". The mom in front of me then asked if he could make some more and he just looked at her with confusion! I brought 3 kids here (1 being a baby) I asked a staff member where the changing tables were at and he informed me "he didn't know because they're remodeling and he doesn't know where or if they put them back up yet". None of the hand dryers were working,all the bathrooms smelt like urine & etc. Will not be coming back to this location . Higher management needs to get in here and clean this place up!

This place was boring the bowling alley wasn't open the place look like it was about to close for…read moregood. Not enough activity for the kids. Waste of time and money.

Took advantage of the kids being off from school that isn't in common with other districts, so the…read morekids felt like they 'owned' the place - since it was so empty. So the place being empty is probably skewing myself to the really positive review. Bought tickets online to take advantage of discount codes and filled out the waiver online, no problems at all. I should've packed our own gripper socks, but in case just bought the cute Halloween socks for $5. Everything was clean, the person on duty was actively walking and cleaning, including the bathrooms. One of the kid I brought banged her knee and the front desk lady was very kind and gave her a cold pack, band aids, neosporin, cleaning alcohol. She also let me bring in my coffee, gave me a the wi-fi password and I got to catch up on my TV shows as the kids bounced around for 2 hours. The kids could have easily stayed longer, the time went by really fast for them. They are already begging to go back - but I did warn them that it is very unlikely to be as empty as it was today. But in any case, overall a really great experience. So happy that the kids finally did something athletic, active, and without screens - so thus a great review!

My kids love it (6 n 2). Yes they removes swing because it wasn't safe. But they put a ball pit up…read moreby the foam pit. And they are adding inflatables in the coming months. They still have the climbing walls and other things right by the cubicles.

I've been coming here for several years during the fall season when animals are brought in for…read moreviewing and feeding by the patrons. Carrots can be purchased to feed the animals. I really like feeding and photographing the giraffes. During this time, the place gets especially crowded by families on weekends and school holidays. It's best to visit during the morning or early afternoon weekdays.

It has been quite awhile since I have been to Goebbert's Farm…read more I came here for a networking event and it was a unique experience for an all adults group. I didn't realize there is a Beer Barn, where I ordered a delicious frozen apple cider with a side of Fireball. It was $19 for full access to the farm, including a hayride. However, I have to say, as an adult without little kids in tow, my heart just felt for the animals in the pens. They look over crowded, over fed and just sad. I do remember when my kids were little, we visited and saw an animal throwing up. Hopefully, there is more thought and care put into these beautiful creatures, and I dont think my heart could take another visit here in the Fall. I do still like Goebbert's for plants, produce and caramel apples though. And the employees are always wonderful and friendly.

We took all three of my grandchildren here last weekend. They had a blast! Our six-year-old, who…read morePassed the height requirements for all activities needed a little help on the zip line and climbing areas. The staff was extremely helpful and good with him when he got scared and needed some assistance. They also enjoyed the go karts! With a little instruction from the staff, our six-year-old became a professional driver! He had so much fun! The 12 and nine year-old enjoyed all the activities and will remember their time with us at Urban Air! A great time had by all! I can't say enough about the attentive staff and their concern for the kids.

Do we really pay this much for two kids to jump and do a zip line now? I was shocked at the price…read morebut hey let's still totally have fun! The kids loved the zip line and huge ball pit. But when it came down to the experience it fell flat. They didn't notice but so much of it was dirty, and the foam pit area smelled like urine. The worst part was hard to watch an older Asian man treating his staff so poorly, literally on the floor having a conversation that should have been in the back room with a teenager employee. Then back when we were getting a drink (no refills btw) he was again being so rude to a worker in that part. His inability to treat staff well is the reason for my score and the reason we will not be back. I should have said something.

Perfect place for kids to learn to play and compete . Very professional coaches and excellent…read moretraining

All of the staff is extremely kind and they give kids individual attention as much as possible. If…read moreyour kid is really wanting to learn new things the coaches do a great job at teaching them. The coaches are very diligent with safety and making sure all kids are safe and comfortable, many are saying that it is not a clean enviroment. The gym is clean, its simply just an old building. Theres so many different areas in the gym including rope swings, and a rockwall in the foam pit. I went here when I was younger and I absolutely loved it. Theres large viewing areas in the lobby for the parents to watch their kids throuhg windows on the first and second floors. Kurt was very diligent with giving me corrections and taught me so much about gymnastics. I am forever greatful for American Academy and all that they taught me!