Took advantage of the kids being off from school that isn't in common with other districts, so the kids felt like they 'owned' the place - since it was so empty. So the place being empty is probably skewing myself to the really positive review. Bought tickets online to take advantage of discount codes and filled out the waiver online, no problems at all. I should've packed our own gripper socks, but in case just bought the cute Halloween socks for $5. Everything was clean, the person on duty was actively walking and cleaning, including the bathrooms. One of the kid I brought banged her knee and the front desk lady was very kind and gave her a cold pack, band aids, neosporin, cleaning alcohol. She also let me bring in my coffee, gave me a the wi-fi password and I got to catch up on my TV shows as the kids bounced around for 2 hours. The kids could have easily stayed longer, the time went by really fast for them. They are already begging to go back - but I did warn them that it is very unlikely to be as empty as it was today. But in any case, overall a really great experience. So happy that the kids finally did something athletic, active, and without screens - so thus a great review! read more

Get Air - Front rings - Trampoline Parks Near Me - Des Plaines, Illinois

My kids love it (6 n 2). Yes they removes swing because it wasn't safe. But they put a ball pit up by the foam pit. And they are adding inflatables in the coming months. They still have the climbing walls and other things right by the cubicles. read more

Brought my 2 grandsons and they had a ball. Have been here before and wasn't impressed with the maintenance of the facility. Appears as if they cleaned things up and got rid of some of the more questionable and dangerous attractions. My one complaint is they do need larger balls for dodgeball as the smaller balls can actually hurt the kiddos. It's also affordable unlike some of their competitors. read more

Do not come here when I came here there Was a kid with a hole in his head there was blood All over the back of his head. I'm not joking you See his brain a little bit. The waver says you Could die or get paralyzed the people who Work here aren't that nice don't come there. Are a lot of weirds come here the only good Things is the swing. read more

I'm sad to say I spent $600 for my daughters 4th bday and went back for another kids party. Sick both times. Violent vomiting. Filthy place. They don't clean the place or sanitize. Terrible bathrooms. Lack of policing aggressive older kids. Avoid at all costs. read more

They removed everything! now there is only trampolines just because its too fun and everything tastes disgusting the pizza tastes disgusting and everything is bad. I would recommend sky zone read more

This is a place for kids but their bathroom dont work for a while now. Dont count on refund if your child needs to use the bathroom after 1 hour of 2 hour jumping time. It is a big joke!!! read more

Get Air - Trampoline Parks Near Me - Des Plaines, Illinois

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It was OK. It was fun but not many activities but they did have a massage chairs for parents.

This place is a great, affordable place for my kids to burn off energy. Staff is friendly and professional and the facility is clean! You can bring your own Gripp socks too. read more

This place overall is okay but I must warn you this place gets dirty time to time but to my kids this is not such a big problem. I have been going here for almost 4 years and my kids normally go with a friend and they play for an hour and are sad to leave. But as a parent I must attack the biggest concern to me at least is that the place gets dirty and I have noticed some stains on the trampoline and sometimes there is a smell of feet the last time I went there they seemed to have tried to cover it up. So overall I give this a three star rating. read more

I had never been here before until my son was invited to join some friends there. This was a great facility with some really fun elements that were reminiscent of American Ninja Warrior, which my son loves! I like that the facility was an ample size but not so big as to be hard to find my kids when they're off playing. I see that several reviews mentioned unsanitary conditions or closed restrooms. That was not the case when we visited this weekend. I am sensitive to cleanliness, but I felt quite satisfied that this Get Air was appropriately sanitary. The highlight of our experience was we were approached by the general manger, Dan. He asked how my two boys and I were doing. At that moment, my son who had been invited there was sad and feeling left out by his friend group. I told Dan this and he immediately asked us to follow him because he had something for my son. He promptly led us to the snack area and told my son to pick out whatever snack he wanted. Oh boy did this turn a hard situation into something really wonderful! He also offered a snack to my other son. What a wonderful gift of unexpected kindness! I learned that Dan is new to Get Air as of October 2021. I noticed that the previous poor reviews were prior to Dan's employment there. I have a strong suspicion that he has made a big difference at this location during his tenure there! Way to go, Dan! read more

Love the concept of this business. Have been there 3 times. This business need to work on cleaning. Especially the Restrooms!!!!! Would love to go back, with Covid it just tooooo dirty. read more

The majority of adults in here and about half of the kids are not wearing masks or wearing them under the nose or chin. I am not looking to hurt their business but the workers need to be more on top of this. As is the place is a super spreader. Honestly? And kids can't go to school why? read more

This location was horrible! The manager hide in the office the entire time of the visit and would not address issues within the establishment. Air did not appear to work and at one point got very hot which caused one the kids to faint. The restrooms were filthy and smelled horrible. Disorganized and poorly managed location. read more

My kids really loved this place but it was filthy. Floors, trampolines, spilled ice cream not cleaned up, used bandaid, garbage on the floors throughout, bathrooms disgusting. Unless they fix this, we will not be returning. It's unfortunate because I think this place has great potential. Especially during COVID times, cleanliness should be top priority. read more

Find a different trampoline park. The experience all started with a person that checked us in. He could care less about my questions and was short with what answers he provided. My kids were each $16 to enter and an additional $3 for their branded jump socks. I could not bring my own from another park. The walls have holes and serious cracks along the interior walls. Speaking of bathrooms, the woman's only had two working toilets. The others were broken. We went on a day off of school and several of the attractions were closed including the zipline - the one my kids were most looking forward to. What struck me as odd, were the fans blowing HOT air into the jumpers' faces. They were hot enough after jumping around. It seemed clean, but the busted walls and toilets were disturbing. What was going on here? Are jumpers crashing into walls? Why have so many toilets broken? This is a new business. Where is management on these repairs? read more

Get Air - Trampoline Parks Near Me - Des Plaines, Illinois

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Today I went with my children, so many children were running around without their masks, and even the parents. There was no soap in the bathroom, not many hand sanitizer stations and if there was it was empty, and people leaving their garbage even in the trampoline area. There was only 1 person young lady at the door, so no one was reinforcing the rules or masks and social distancing. They were just letting people in no maximum was set. Very disappointing, we used to really like this place, but it's a Covid risk Nightmare! read more

Awesome place for the kids to get exercise and to get some energy out!! Staff is accommodating. Facility is clean and is following safety standards. read more

Had our son's birthday party here and they had an amazing time. Staff was very attentive to our party. Will definitely be back to visit.

This was a great low key spot to bring my kids (ages 1-10). Unfortunately, my last experience was horrible. Over 13 kids came in the place yelling, swearing, throwing bottles, running through the party rooms, behind the counter with the teenage worker. It was obvious they knew the worker as no other adults were in the building. read more

Today is Monday April the 11 and this place is so dirty. It stinks like urine, there are ants in the edges of the corners where the kids jump. Bathrooms are dirty. Tables are sticky and there are socks thrown around the place. Inside of the pit we found socks that smell. It also smells really bad like feet. They need to hire more people and hire a weekly deep cleaning company. read more

Had my sons birthday here. When asking questions or even receiving a confirmation email was a hassle . The guy jason was rude when speaking to him on the phone. The host, Daniel, was amazing, though. It was my first time going there and having my sons birthday party so it was a big deal for me. The kids had a ton of fun, though read more

This place was filthy. I paid for 2 hours and ended up staying for 20 mins. My kids didn't want to stay because they thought it was dirty. I would not recommend this place at all. read more

scanned my card took my money said it didn't go through and had to scan again so i just left still don't have my money

This place is horrible. It is absolutely filthy. The floors look like they haven't been cleaned in a couple months. The bathrooms were less clean than an outhouse. Staff was not attentive. It took a couple minutes for someone to greet us upon entry. There was no staff on the floor to keep watch over the various stations. My daughter got hurt to the point that I needed to take her to urgent care (I do realize that I signed a waiver and the facility is not liable). There was not one worker who came beside her to get ice, or clear the area, but there were three employees at the entrance where there was not a line. This was a terrible facility and a terrible experience. read more

BEWARE!!! They are NOT enforcing the mask mandate. There are signs all over requiring masks and people are walking in without a mask. Front desk staff are young teens who stared blankly when I asked about the mask mandate: "I don't know anything about that." read more

This place was none thing that I expected but I'm glad I did it was worth every penny my babies had a great time not to many ppl small Thank u read more

They're a scam they steal your money and charge you for extra jumpers. When you try to get your money back they claim they have rules in place, but cannot show proof that these rules even exist. Go to sky high or altitude instead it's better and they're nicer. Rude workers who don't care read more

The worst experience ever! Absolutely horrible customer service!!! I was a guest at the birthday party and I just felt sorry for my friends. Employees were either mia or super rude. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE EVER! Zero stars read more

At first glance it's new and ok Not crowded I'd checked online and it said they were booked But I called and was told that's not accurate My youngest had a blast We were testing it for a possible birthday party The bathroom only had 2 working stalls in the woman's room Not sure about males My kids did have fun I was concerned about cleanliness , bathroom , etc... Staff was fine After reading reviews about toilets not working I'd be worried about having a birthday party where I need to take kids to Walmart to go to the bathroom Especially since it's not cheap That's embarrassing Any insight from owners is welcomed read more

One of the best trampoline parks I've been to with my 2 yr old, he had a blast and everything was so clean!!

We had such a great time at get air ! My son didn't want to leave ! The bathroom was so clean ! I've been to a few different trampoline places and Get air was by far the cleanest. The manager Ami was very nice and answered all my questions for a future party that I want to have there. read more

i love get air! we had my daughter's birthday party there and the host was amazing! super nice, clean and friendly!

Great place to have the kids burn off some energy. Come for Toddler Time for safer playtime for the littles. We will be back!

Nice place for kids to have fun,but my only issue there was so much dirt! Like do they clean this place ever? , like when you jump the dirt is jumping with you ! Bleh .Get Air please clean you place!!!! read more

I brought my 5 year old grandson and 30 year old son, I'm not sure which one had a better time. The staff was very pleasant and addressed our needs as soon as we mentioned it. Thanks for a nice Sunday afternoon. read more

Managed with utmost professionalism and kindness. We love this location, especially during the yucky weather! Annual passes pay for themselves!! Great accommodations, friendly service, and great music! My son has sensory needs and they're always willing to turn down the music for him. I call ahead to see how busy they are and they give me good times to come with him. read more

Yesterday me and my friend decided to bring our kids here to blow off some steam since they've been cooped up inside for so long. Well once we got here we were told there will be a 2 hour wait. So we go to wait in the car, cannot wait inside due to covid restrictions. Then after two hours hit, I go in to ask if it's our turn. I was told very rudely with an attitude that he never said that this was the time we would be called in. Since he said that tk my friend directly, I didn't argue. I asked if there was a restroom that we could use. I was told to go to the Walmart next door since their sewers were over flooded. How can you be operating a kids trampoline park with sewage water in the bathrooms!!! Once We got inside I saw there was water all over the ground in front of the bathrooms and the kids footprints by getting wet were on the ground. I'm sorry but this place should be closed. It was non-sanitary and the employees (one male with glasses and one female) were extremely rude. Maybe the owner should teach their employees how to speak to their customers, especially ones who have been waiting for over two hours to get in. read more

Great place for everyday fun and birthday party. The staff is helpful, accommodating, and friendly, party rooms are big and clean. And, most importantly, my kids never get bored there as there is so much to do. They can jump, slide, swing, and run. They love this place. My daughter's party was a blast, thank you so much! We will be back for my son's party in the fall, for sure! read more

We were here for a bday party and my 4 and 6 year olds had a great time. Lots of options for both ages!