Came here for a birthday party on a Saturday afternoon. The Mama hosting the party was all…read morestressed out as she thought they booked a private room for the party but Altitude advised otherwise. It was a huge party too, about 20 kids + their parents so it was pretty chaotic from the start. With it being winter and everyone having gigantic coats on, the space to move around and maneuver within the party area was pretty tight! But I guess all that comes with the territory and for those with kids, it's pretty much expected. Took my daughter to the trampoline area and the place is huge with different areas to jump in and run around. It's a lot of kids and I don't believe there were enough workers to supervise all of the individual areas. It's easy to lose your kid here, especially if they are small and under 10 years old. So I chose to stay close to mine. My daughter did get hurt right before the end of the party. I made sure she wasn't in a highly trafficked area and of course the moment I take my eyes off her for what seemed like 5 seconds, I find her on the ground crying and claiming she is not able to get up. I thought she had broken her leg. After consoling her and asking her what happened, she finally told me that some little boy collided with her and banged her knee. The moral of the story is, be careful when you come here as it's risky. There is not really a separate place for young kids and big kids - they all pretty much jump together. I tried to protect her from the rowdy kids but I've come to the realization that these trampoline parks are a big liability. That is why they make you sign a waiver when you come. It's a fun place but we may be taking a little break until my little one is a little bigger.

Great spot in the neighborhood - not to over priced and a great place for kids to get some exercise…read moreand sweat instead of being cooped up in a house all winter

Undertrained staff and apathetic management. After waiting in line for a very long time to claim…read moreour tickets and fill out waivers I asked the young lady at the front about changing the our reservation and removing some tickets for some ages and adding others. She seemed incredibly confused and panicked by the request. After a while of messing around by her computer she told me that she is new and apologized for the inconvenience and the wait. I asked why management let her work by herself if she's inexperienced and she laughed and said she didn't know. After a long while of messing around and help from another employee we finally got the tickets we needed as well as the required socks. The actual park was fun and interesting with lots of obstacles and courses, and the party I was with seemed to enjoy their time. However when we got our food it was also a complete mess. Same situation. Untrained staff very quick to throw management under the bus. It seems they hire mostly teenagers, but maybe it was just the day we went. I hope management trains their staff more, because if they did this would have been a very fun night out. Staff was nice either way. Fun park just ran in strange ways.

We took the kiddos for a birthday. It's a reasonably priced place, but it's not that big. Our boys…read moreare nine. They ran around and enjoyed the park, but I noticed they started getting bored soon after. I noticed the teenagers stayed on the basketball court. Technically, outside food isn't allowed. However, the agent did let me bring in a small Gatorade. Overall, it's a great place for small birthday parties or burning the kids out on a random Saturday. I just wish there were more variety.

My son loves it here, specifically jumping into the foam from the diving board…read more It's worth a membership if you are going to go more than 1x a month. It's $10 for an adult to go without a membership. The memberships are for 1 adult and 1 child so if you get one your partner cannot share that membership. It's well managed, there are food options and we came here for a kiddo birthday and it was so fun, thy provide food with the party options. You get 2 hours to jump and they call you to leave by the color of your bracelet over the intercom.

We have come here before for a birthday party and had a great time. We recently visited on a Sunday…read morefun day with a few family friends. Signing the waiver is pretty easy, you can do so on your phone. They have socks for purchase but we had our own from the previous visit. They have plenty of lockers and cubby's to store your shoes, outer wear etc. The kids enjoyed the trampoline park & the arcade. There is a $30 minimum for warm food to be delivered. I ordered a 14" pizza from Salerno's and some fries to meet that threshold. The food was pretty good. I at first thought it was too much for my small group but we (or I) managed to finish it all. They have some beverages and snacks you can order in the meantime. There's plenty of space for adults or those not participating to sit and I saw quite a few people on their laptops working and even reading. Overall, the kids definitely had fun.

The employees on the floor were very rude. They had no respect, very snarkey. I brought my own…read moregrippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends.

I would not recommend supporting this business - very unethical. High school students organized a…read morefundraiser. Finally received a check with then was returned for non-sufficient funds. When the booster organization tried to get a new check, we were informed that there was new ownership and they would not honor the prior debts. No way to tell there was new ownership, same name, never posted as new ownership, etc. Very sad when a business cheats high school students out of $250. I have spoken to the current manager several times and they have no interest in resolving this situation.

We had so much fun at the Vernon Hills Sky Zone! We went on a cold Saturday night so I was a little…read moreworried it would be total chaos, but it really wasn't. They only allow so many people in at a time & the whole process felt simple & organized. I was also a little worried it might be dirty since it's a trampoline park, but it was actually super clean!! There's a lot to do for toddlers all the way up to adults lol It ended up being such a fun way to spend a few hours & we'll definitely be back!

One of the most popular places for my 3rd graders sons friends to have their bday parties. My son…read morewoke up with a hurt leg yesterday hours before a skyzone party, but even that wasn't keeping him home. He limped his way to Sky Zone and seemed to jump even better than he could walk. This place is a birthday party factory and there's several bday parties at any given time here. Sometimes the check in process can take awhile so I recommend getting there a few min early and always sign the waiver ahead of time. Yesterday we got lucky and were checked in within minutes and given a pair of no slip socks. My son liked the socks so much he insisted on wearing them all day! They typically jump for an hour and then head to a party room for pizza/cake. And then once their tummies are full and they are sugared out they go and jump again. I'd personally throw up, but the kids seem to be OK with this. Yesterday parts of this place were under construction, which made the rest of it seem even more crowded (especially on a cool fall day), but there was still plenty for the kids to do. I personally prefer their Evanston location, but probably just because it's newer. Overall, very fun for kids. I would say the ideal age is 4-12. Great for bday parties or even if you want to kill a few hours on a cold or rainy day!

HUGE assortment of open jumping, bouncy houses and climbing! Staff friendly when I came in w my…read morekiddos today. Reserved online and paid for and signed waivers. This will help w wait times for excited kiddos. Place is clean and again, HUGE!

This is our go to place on Fridays during cold season. Close to home and my kids love It here. I…read moreGet our tickets on groupon. Definitely worth it

When you're looking for stuff to do with your kids, you have 3 main questions:…read more 1. Will my kid have fun? 2. Will it make my kid tired enough to sleep? 3. Can I do this without spending a fortune? In the case of Jump Town, the answer to all 3 is: YES When you walk in, you'll remove your shoes, sign a waiver and pay your entry fee ($13 during the week, $15 on weekends). What's nice is that the price includes two free adults per child. Inside, you'll find massive bounce houses and trampolines designed to burn off all that preschool energy. Everything is free with the exception of a couple of video games or air hockey. There's a small room in the back with some building materials for kids who like to do that. There's a small fenced-in area with small play structures for really little kids. They do have a snack stand available, but you can bring your own food. They have 2 women's bathrooms and 1 for men. There are party rooms available. I think the right age for this place is 3-6. When we were there on a Sunday, there were a couple of bigger kids who don't really know how to watch out for little ones, so if your kid is on the small side, you might need to keep a close eye on them. If you'd like to save money, you can get a 10-pack of visits for $100. You'll probably be back, so this is a great value, especially if you have more than one kid.

Really fun place for the kids to run around and get their energy out. Our kids are three and five…read moreand they had a blast.

Had a great time at Funtopia with my kids. So many climbing walls, it was a good time (especially…read morethe Christmas theme for the winter). I had the chance to check out their party rooms as they were running kind of a family open house for their Christmas time. Lots of fun challenges for the kids as they put snowflakes and cookies on the climbing walls for kids to collect for a prize. They had a food buffet showcasing some of their food options pizza, pizza puffs, meatballs, chicken tenders. Salad and hot chocolate. The staff was super friendly and good with the kids. We had a great time. The party space accommodates several groups at the same time.

Great variety of activities for all ages. Plus, there are tables for parents to hang out or work…read more Free wifi!

If you want to host a birthday party with a RUDE, UNPROFESSIONAL manager go for it. It was a…read moreproblem on Sunday instead of solving the problem she made it worse. Screaming and making the guest feel uncomfortable and unwelcome. I called to complain to a superior never received a response. What made me feel sad about this situation the other worked said she is very rude and they are used to her acting that way. How can people be comfortable working with a manager like this? I hope if you guys HOST a party you guys don't have the same problems.

When you're looking for stuff to do with your kids, you have 3 main questions:…read more 1. Will my kid have fun? 2. Will it make my kid tired enough to sleep? 3. Can I do this without spending a fortune? Next Level checks all 3 boxes. The giant attraction of Next Level is a huge cargo net-type thing that kids love to climb through. It's pretty amazing. I've never seen another attraction like that. There's also a large play structure with stairs and slides and a zipline and tunnels and such. Another area has the popular giant foam building blocks. There are two large inflatable-surrounded trampolines. Next Level has a small play area for very little kids - the other attractions are probably too tricky unless your kid has a great sense of balance and agility. I appreciated that they had a small air hockey table available for $1 per play. The larger air hockey table is $2 to play. The seating area has mostly large picnic-style tables. Everything seemed very clean and well maintained. The bathroom even smelled like cleaning products, which is a great sign. The price is reasonable, but I docked a star because they don't allow outside food. The perfect play place allows for snacks to keep the kiddos fueled up. Still, my kids had a great time at Next Level. It's perfect for kids in the 4-6 age range.

1st time here and didn't know what to expect especially with a lot of reviews about rude service…read moreand place being unorganized but I'm so glad my daughter and I decided to give this place a try. The place itself is fairly clean. Staff at the check in was nice and explained the different pricing/packages and the rules. They have a ball pit which was really fun and adults can also go on the trampolines and ball pit area too which is great if you want to be with your kid at all times. After my little one played for a while we went to check out the food and bought some popcorn and a green apple slushy. The staff at the food counter that took our order was very friendly. I know we can all have a bad day sometimes and get overwhelmed but we really had a nice time here and I would recommend everyone to try it.

My kids and I have never been here. We were told by friends who went to the orland park location…read morethat they had all these amazing attractions my kids would love, so we went. We looked at the website for info on pricing, hours and so forth. We get to the venue, walk up to the counter to purchase the ULTIMATE (highest tier) ticket and notice a sign on the front desk that was NOT advertised on the website! 5 BIG attractions were "not working". Bowling was completely gone due to construction, dodge ball, and more. Again! None of this advertised or else I would have went elsewhere. Now the real problem starts with the staff here! This establishment got really busy with smaller kids that followed the 58" and under height requirement. Now I am all for kids of all ages enjoying spring break and what not.... Until they become reckless. There was a group of 10 boys clearly in their teens running through this place like a tornado! They were getting addressed by parent after parent after parent! They were whipping little kids in the face with balls in the ball pit, they were whipping ADULTS with these balls while trying to hit every kid in sight! They were climbing ABOVE the structures where you're clearly not supposed to go. Not only is it a danger to them but it was a danger to all of the kids they were dropping down into the ball pit on!!! When they were yelled at by adults, they'd mouth off. When we informed management for the 3rd of 4th time, (two girls that could not have been much older than the boys who were causing an issue) they were walking towards the boys giggling. Multiple parents watched this play out unfortunately. All these "handsome young men" were laying the charm on thick all while laughing, smiling and of course talking their way out of getting reprimanded... soon the managers were smiling and giggling with them and just like that! There went the managers and the boys back to terrorizing little kids and knocking everyone around in every attraction, but this time more cocky because they just got out of getting kicked out. Finally, after being confronted ANOTHER time about these teenagers, the managers were yelled at again as to why these boys were still here while still doing the same thing after hitting a mom in the face with a ball. All these moms stood by and told management to stop flirting with these boys, to do their job, and kick these boys out! The girls proceeded to do so, while having difficulty and stating numerous times, they aren't listening to them and or leaving......( Urban Air, train your management what to do in situations like this and hire older management that will be older than the people they may have to potentially kick out!!!) After 4 hours of trying to get them out, they were finally gone while yelling see you tomorrow babe to management... Next: concession stands! 1. It was spring break and this place was EXTREMELY understaffed! Always plan to be busy rather than slow and be struggling to keep up. 2. I'm sorry and don't want to assume anything but this kid with extremely curly longer hair seemed like he was stoned and or didn't know what he was doing. They were out of EVERYTHING! Spring break and NOTHING was stocked or made. He used his bare hands, he then went to make a pretzel because they were out, and fondled it so much while presenting it to a mom friend of mine, it had finger holes in it. I watched him drop someone's cheese on the ground, pick it up, and handed it right to him! Someone in front of me asked if they had popcorn and he goes "I don't know if we have any, there's non in there". The mom in front of me then asked if he could make some more and he just looked at her with confusion! I brought 3 kids here (1 being a baby) I asked a staff member where the changing tables were at and he informed me "he didn't know because they're remodeling and he doesn't know where or if they put them back up yet". None of the hand dryers were working,all the bathrooms smelt like urine & etc. Will not be coming back to this location . Higher management needs to get in here and clean this place up!