I had a great experience with my husband in a surprising way. He needed a new phone, and the guy…read morewas honest enough to mention that the new phone was going to be released in a few weeks with a large cash back rebate. We appreciated the advice and will be back when the new phone is out.

They did a great job helping me get a better price over my old plan. Quick and very helpful…read moreservice. We

We've been with FTS for about 3 years now and have little to no issues with service. If ever we had…read moreany issues, a momentary downtime or maybe slow down in speeds, Franklin, was always a phone call away and addressed it personally to correct it. Would recommend to any small to big offices in the Gardena area who's looking to internet and phone service.

We are a medical office, our specialty is Ophthalmology. We have been with FTS for many years, they…read moreare the best. We recently updated all of our phones and added Phone Answering Service App. It was the best decision we could have made. Franklin at FTS customized our recorded greetings to go on at specific times, as our office hours vary, this ensures that our patients can reach a medical professional at any time, which is incredibly reassuring to our patients and us. Our new office phones have great features, but the best is the mobile app, we are able to go on exchange by changing a setting in app from our cell phones (no more worrying about forgetting to put phones on exchange, or thinking "did I put us on exchange?!"). Through the app we are able to call patients from our mobile phones without showing our phone number, the number that shows on caller ID is our business name and phone. This comes in handy when we work remotely. I highly recommend FTS, Franklin and staff. Great customer service and prompt attention. The call handling is efficient, and the staff are knowledgeable and professional.

Employee Shannon was completely disrespectful to me and was out of line…read more When I was number 1 in line I walked up to the 2-3 employees who didn't have any customers. Shannon told me that I had to wait my turn. I told her I was number one in line and just waited 2 hours. She then started arguing with me and gave me a dirty look. I had to make it clear that I wasn't arguing because she was very hostile to me. There were also a few other employees who had just opened up, one staring down at paperwork not helping. There was no sense of urgency even though there was upwards of 20 people waiting.

Attended this location to add a line and get the iPhone 17 as advertised. Define to Bob . Parking…read moreis shared with other stores in the strip mall. Sign in on the tablet right in front of the door. Hideky assisted me once my name came up, and surprised me with friendly and quick service, including upgrading my phone from the standard to the iPhone 17 Pro Max. Had changed my Apple iCloud account password, but it did not automatically update in my old iPhone 15. Return the next day after I found the password. We were able to easily transfer their information from my iPhone 15 to 17, and factory reset the iPhone 15 to give to A Friend. Well recommended, will return...

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Miguel saved me almost $700 and counting today. Also seemed like a really nice dude. I'd gone to…read moreanother Verizon store where they'd given me the same bad news, but he put effort into helping me solve my problem in the best possible way. There was a wait even at a less busy time, so I'd recommend reserving your spot in line before going (I think the My Verizon app lets you do that). Personally, though, going to the store in person is a hassle no matter what, so to me it was WELL worth the wait to walk out with so many problems resolved.

Just ordered a new 17 pro IPhone and Verizon gave me clear instructions in email to return to this…read morestore. After driving 30 minutes, and waiting another 15, the service agent said, "I can't accept this in the store " when clearly Verizon, in writing, said take to the store. The agent was rude and dismissive and additionally, when I asked for assistance in placing the screen protector (which was also purchased at Verizon) she said, No. Don't look for customer service here. Verizon it's ALWAYS an issue with you. Losing devices, poor customer service. I do not recommend.

Great products, prices, and service. I can text in any concerns I have and get get a timely…read moreresponse from Rajeev.

Sit back. This is gonna take a bit. Don't want to miss any details…read more Two days ago, my Acer laptop's power port broke, so I immediately ordered the correct replacement part online to be shipped overnight, and I moved all my important files to an external hard drive before the battery dropped to 0%. After getting a few estimates from other businesses in the area, I contacted ACP and outlined the issue. They quoted me a low price and an hour for installation, so I brought it in immediately. yesterday. Rajeev called me after an hour or so to let me know that the part needed to be micro-soldered. I already knew this in advance. He then informed me that he didn't know how to do it, but there was "a guy upstairs above [him]" who could. After quoting me $200, I let him know there was another repair shop who had quoted me $150, and, after a brief consultation away from the phone, he offered to match their quote. I gave the go-ahead to fix it, with the understanding that it would take a couple of hours. This morning, I went to the shop to pick up the computer. He showed me how the port was repaired, and I saw that the charger indeed fit in the port. My laptop wouldn't start when I pressed the power button. At that moment, Rajeev informed me, "Your computer won't start up. You're going to have to re-install Windows via a USB flash drive." Confused, I asked him to plug in the charger so I could start it while it was charging. It initially booted up, then displayed a "Security Boot Fail" error and wouldn't start up any further. He refused to accept any responsibility for the problem and said, "It's YOUR laptop. It must have been already like this when you brought it in. I just fixed the power port like you said." I was frustrated - it's my work computer - I've got a backup, but it's not as fast and awesome as this one. I'm not ridiculously tech-savvy, and was VERY unhappy that I might lose all the purchased software and settings I still had downloaded on my computer. After I told him that I had no idea of how to even get Windows on a flash drive to install it, he suggested that he could do it, but he would charge me $150 to do so. "But then it's wiped clean! I have programs on there that I need! I don't want to start from scratch!" I balked. "If you would like to make sure all of that is restored, we can do it, but then it will cost another $100." I was irate. "My computer was fine before I brought it in! Running great! No problems!" "Well, you called me...you had a broken power port." "Yes, but the power port has nothing to do with the rest of the computer. You guys had to have done something that triggered this. It wasn't like this." "All we did was fix the power port. This is YOUR computer." "So, you'd charge me $250 to simply get my computer back and running in the condition it was in before I brought it to you? I technically just paid $150 to have a working power port on a NOW-BROKEN AND USELESS computer?" I told him it was akin to holding my computer for ransom - and remarked that it was like bringing a car in to get the brakes fixed, and then coming back to find the right side of it smashed in, but him telling me that the brakes are now working perfectly. Rajeev shrugged and shook his head. I paid the $150 by credit card, which came out in two separate transactions of $100 and $50. When I asked him why it was in two separate transactions, he said, "I forgot and put in $100." Interesting, as he had initially planned to charge me $200. My guess is that $50 goes to him and $100 goes to "the guy upstairs." I left, panicked, thinking that I now had a useless computer that I would need to replace and have everything re-installed on by Monday. Getting home, I looked up "Security Boot Fail" on Google, which gave me direct instructions and a YouTube video showing me how to press F2 at startup, enter the Boot submenu, and change a few settings. I restarted the computer, and, voila. ZERO PROBLEMS. BACK TO NORMAL. What ACR wanted to charge me $250 EXTRA DOLLARS FOR, I was able to do in a period of FIVE MINUTES. It was an easy fix, but unless you KNOW exactly what to do, you'd think your computer was scrap metal. If he wanted to provide good customer service, he could have walked me through it right there at the counter. Because I know that's exactly what they would have done if I had left my computer with them. I wonder how many people who wouldn't know where to look for answers have fallen prey to Rajeev's insane scam. Two stars, because the power port works great now. But BUYER BEWARE. They will try to upcharge you a ridiculous amount.

From the moment my husband and I walked into the Verizon store, we had an outstanding experience!…read moreBefore we even made it to the sales floor, Maysha, the security guard, greeted us with such a warm smile and made us feel genuinely welcomed. It's the little things that make a big difference, and she definitely set the tone for an amazing visit. David Castillo was absolutely phenomenal! He was incredibly patient, knowledgeable, and took the time to answer every question we had without ever making us feel rushed. He helped both of us upgrade our phone plans and found me an incredible deal on my new phone. His professionalism, honesty, and friendly attitude made what could have been a stressful process completely enjoyable. It's rare to find customer service like this these days, and David truly went above and beyond to make sure we left happy. If you're visiting this Verizon store, do yourself a favor and ask for David Castillo you'll be in excellent hands! Thank you, David, for your exceptional service, and thank you, Maysha, for making customers feel so welcome from the moment they walk through the door. Keep up the fantastic work you both are a tremendous asset to the Verizon team!

Do not go to this store!!! I went to transfer service to a different phone which was supposed to be…read moreeasy buy I do not know what the representative do. I ended up leaving the store with my phone number not working after being at the store for more that 45 minutes. They have no clue what they are doing and they are only focused on selling you new phones.

Call our business and ask for owner. Won't leave any message…read moreand won't say the reason for calling

Call for my wife, Only identifying the company as FTS, Shows up caller ID…read morefranklin-technology-systems-Torrance, CA The person calling very rude and hung up in my face Rude Rude Rude!