We have been customers for a while and recommend several people to them. We recently ordered two…read morenew toppers of different levels of firmness. One was as ordered, but the other was too firm and not usable. The recommendation in the store was that they add some filling to it. It came back firmer than before and about two inches higher than the other; we were not very happy. Then Michael Romo took over and totally changed our experience. He came to our house, assessed the situation and agreed that this topper was not right. He was friendly, knowledgeable and had a "can do" attitude. A new one was delivered in less than a week and is as promised. He also demonstrated several capabilities of the adjustable frame that we were not aware of. The bottom line is that the product is good and that Michael is outstanding; he represents the company very well. Thanks, again Michael.

Highly recommend! Michael Romo was very helpful and understanding. Could not say enough good things…read moreabout him.

Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.

Excellent service and happy with my mattress. Thank you David for your patience. We will be back in…read morethe future

If you're looking for a new mattress, I would highly recommend Jessy at Orange County Mattress on…read moreAlicia Boulevard in Mission Viejo. We went to several other places looking for a new mattress before walking into Orange County Mattress. I am so glad we did. Jessy was professional, so helpful in explaining the options, and never pushy. The bonus was that the mattresses there were high quality. Some were all natural and non-toxic and all had great prices. Thank you so much Jessy. We won't ever go anywhere else. Bob

After many years later and a large purchase of a bed that goes up and down to adjust to your…read moreliking, my remote stopped working. I called Hadley Olivia and told them I bought this bed a long time ago. They found it in their records and researched where to get a remote. Amazon had discontinued it and Dave found one for me after persevering. He brought it over today and my bed works great again. What a waste that would have been to not be able to adjust the positions in the bed. Dave is an exemplary employee; one who never gave up on me. He came through with flying colors. My faith is continually renewed by meeting people like Dave who go the extra mile for people and stand by their products. It is the best bed I've ever had. It has relieved so much discomfort with sleeping issues. Thank you Ronnie, the owner and Dave, the amazing employee. Cheryl Silverstein, Happy consumer

Needed a headboard for a mattress set in my guest bedroom and had purchased the mattress and base…read morefrom them two years ago. They helped me find what I was looking for. Now just waiting for it to come. Always very helpful at this store.

Cliff was awesome, knowledgeable and helpful when we came to buy a mattress. Thanks Cliff!read more

We are really happy with the mattress we bought. This is the 5th one we bought from Ortho, love…read morehow firm yet comfortable and supportive this is. Larry here is amazing and very knowledgeable about their products.

If you are searching for a new refrigerator in Southern California, Adam from Howard's in Laguna…read moreHills is your go to sales associate. Incredibly knowledgeable and straight forward, he provides a seamless sales experience. He listens to what your needs and wants are and provides the best options. Extremely satisfied with my purchase three months ago. The delivery is from a third party vendor that is extremely unprofessional and combative but still worth the overall buying experience.

What a great place to buy an appliance! Very knowledgeable staff and great prices. Be sure to ask…read morefor Kermit! He's been here for 14 years and knows his stuff!

SC Furniture & Mattress is amazing! I am a designer and will often shop the store or order from it…read morefor my projects! SC Furniture & Mattress is family owned and Sophia, Eric and the entire team go above and beyond to make the entire experience a pleasure from shopping through delivery! I love their full range of furnishings, rugs, mirrors, small goods, pillows. The list just keeps going on! And I believe the value excellent. If you have any need to refresh a room or furnish an entire house or even add some seasonal decor items this should be the first place you look in all of South County, but especially San Clemente! Oh my goodness, and I didn't even mention their vintage selection of furnishing and decor... That's a whole different space (but on the same property) to itself that has so many hidden gems! SC Furniture & Mattress really hits all of the notes! Happy shopping!

Always find find something amazing at this store…read more Beautiful furniture, interesting second hand stuff always find a good gift

I just went to this store and Thomas was the best , he helped me with my mattress and I'm very…read morehappy with his excellent service.

We spent a couple hours looking for mattresses. Cyrus was our salesperson and he was very helpful…read moreand led us to a great deal. We were very happy to have someone so helpful. I would recommend this mattress store if you're not sure what you are looking for in a mattress.