I rented from Sloane Apartments in Salt Lake City for 12 months and had a relatively smooth experience during the first part of my lease when the original management team was in place. The property was well-maintained, rent payments were processed accurately, and communication was consistent.
Unfortunately, things drastically changed after a management switch. Since then, the complex has been managed by multiple rotating or temporary teams, none of whom seemed fully informed or capable of managing the property responsibly. This led to serious issues:
* At one point, I paid two months of rent via money order (as they had no online system in place), and the payment was lost.
* Their new online payment system charges excessive processing fees -- I've paid up to $55 just to make a rent payment, which is unacceptable.
* In response to these issues, I began paying two months at a time, including my final two months. Despite this, I was later billed over $300 for "utilities", even though I had just paid my final utilities days earlier.
* I paid this amount to close things out and left the apartment cleaner than when I moved in -- I had to clean it myself when I arrived.
* After moving out, I was charged an additional $800+ in unexplained fees. The apartment complex kept my full security deposit and then outsourced collections to a company called Kario, which has no insight or clarity about the charges. Even worse, the apartment complex now says I owe nothing, while Kario continues to threaten collections..
The entire experience has felt like a bait-and-switch, with shiny new buildings masking disorganized and borderline negligent management practices. It's clear this is no longer the same complex I initially rented from. I'm grateful to no longer be a tenant, but I believe I've been bamboozled out of over $1,000.
I'm sharing this to warn other potential renters: everything that glitters is not gold. If you value accountability, transparency, and stable management, I would strongly urge you to look elsewhere.. read more