Great salesman, Jeff Chung. Knew his product, answered all our questions …read more The paper signing took longer than I would like. We had to wait for customers ahead of us. The place was busy.

Jeff Chung was very informative and great at explaining all the information we needed for the…read morepurchase of our Seinna.

Yesterday I went to each dealer in Reno-Carson to try all EV's and be sure of my next purchase…read more After spending my entire day with countless dealers looking for the best value I came to Hohl Subaru last and was helped by Billy. Billy was attentive and read the room well, I was exhausted by my visits. He was careful and courteous and didnt waste time. It was unexpected and welcome and to my suprise gave me the most competitive deal of the day. After visiting everyone else the most enjoyable experience of my day was at Hohl Subaru with Billy. I didnt end off buying the soltara we discussed and went with an ioniq but the experience was refreshing. Thank you

Fast, friendly service! I was in and out so quickly! I was…read moregreeted as I pulled up and immediately taken to a Service Writer and my car, having an oil change and tire rotation was done soon after! I also like the video inspection they sent me.

Double J auto repair shop is the worst shop and dishonest shop I have…read moreever had the unpleasant dealing with. charged me for things he didn't do and I paid in cash that was a big mistake no recourse should have called the sheriff office. year 2020

Stopped here on a roadtrip when we thought we might be having engine trouble. The guys were super…read morefriendly and were able to help us right away. We felt much better continuing on after their assessment. Thank you!

I could not have had a better car buying experience here. I bought my used 2006 Chevy Trailblazer…read morehere almost a month ago and it was better than I ever could have imagined. As we were looking around the car lot I was greeted very kindly by Dwayne. I wasn't swarmed or immediately bombarded, I actually got a chance to look around and when I decided to test drive it, he was more than happy to open the fence and move the little Camaro out of in front of it. The test went really well, the suv ran beautifully with no problems whatsoever. When we got back we went into the office, and were again greeted kindly with a smile in a non-pushy fashion. We decided to finance the car and he walked us through everything, answered any and all questions (some of which probably did sound stupid as this was my first time buying a car, thankfully I had my mother's help). Now to really get into details: The car: Being a used 2006, it did have slightly higher mileage than I originally had wanted but it ran more beautifully than my previous older car that had been totalled. All of the meters work, and I love the automatic headlights. The ONLY thing that did not work in this vehicle were some of the charging ports which is a common problem among this car and nothing I can't live without or get fixed myself. The paint job looks great. There are a few scratches on the back end but that's to be expected with a used vehicle, in fact for the price ($4,600), I was surprised at how good it looked! The tires aren't brand new but they're pretty close with great tread. The interior was nice and clean, there were no stains or spots, it was beautiful. The dealership: They had a nice small selection of cars to look at, so it wasn't too overwhelming but you still had plenty of choices. They're financing options are great and they're willing to work with you to figure out what you can afford and how long it will take to pay off, plus they don't charge a fee for paying more than your payment or paying the car off early. They seem to take really good care of all of their vehicles as all of them looked nice and clean both outside and in even though there had been a somewhat bad mudslide the past couple days and nights before we got our car. The salesman, Dwayne: This man was one of the nicest human beings I have ever met. He wasn't your typical pushy salesman, he wanted you to have a chance to look around and be comfortsble, whether that was with him or on your own. He was so polite and answered every single question we threw his way, he really knew his stuff about both the vehicle and financing. He made the whole experience of having to buy a car quicker, easy and hassle-free. Even going in to make my payment was a nice experience. I would definitely recommend any and all friends looking for a new used car to auto factory!

DO NOT GO TO THIS CAR LOT. They provide false information in hopes to scam you into buying their…read morevehicles. If I could give it 0 stars or negative stars I definitely would. Truly horrible, horrible, HORRIBLE. I had an awful experience with Auto Factory and the salesman "Dwayne". I was promised a very clean vehicle with new tires, undamaged dashboard, 100% clearance for smog, and high expectations for a 2001 Dodge Ram. Dwayne stated how clean the interior, exterior, and engine were. I wanted to make sure the vehicle was in great shape and worth the one way journey of 3 hours! There was clear lack of communication on Dwayne's end both about the vehicle itself and the ability to visit (they are closed weekends- he did not share this information when we communicated over the phone about visiting on a Sunday). After driving three hours to the car lot, we arrived 30 minutes early so my father and I decided to look at the vehicle. The vehicle was severely scratched and dented all over, deep scratches to where they would unable to be buffed out unless the vehicle was repainted. My father who has been a mechanic for 40 years checked under the vehicle. The rear main engine was leaking. The tires were not new and while still were in good condition, had clearly been used for many miles. There was a toolbox built into the bed of the truck which was filled with garbage, empty Starbucks cups, and layered with garbage. The toolbox also did not close and had to be slammed shut and finallt would close on the second or third try. The license plate light bulb was broken and dangling below the license plate- useful right? Once Dwayne arrived, we were not greeted or welcomed by him at all- not even a hello!! My father and I had to greet him, shouldn't the car salesman greet his possible clients??! Both he and his wife (woman who was with him and stared at us from her parked car) made us feel very uncomfortable- he was not friendly in any way. He did not offer to answer any questions, provide insight on the vehicle, or try and sell the truck. After unlocking and searching the inside of the vehicle, many compartments of the interior were missing. There was a tear in the back seat. There was a chunk taken out below the stereo where a compartment part must have been. The sunglasses holder above the rear view mirror was missing leaving empty areas where something should have been. The dash was 100% damaged and severely cracked- covered with a dash mat to hide the damage. 48 hours prior to seeing the vehicle, I specifically asked Dwayne if the dash was damaged and he responded NO. Everything under the hood was held together by zip ties- I don't want to buy a vehicle where the motor is covered with zip ties holding it in place. The truck was guaranteed by Dwayne to pass smog. We have a reader in which we plugged into the truck and three codes came up negative. The Catalytic converter (costly repair), CO2, and NOx all failed the screen which means instant failure in a smog check. We traveled 3 hours (one way) while be promised a beautiful vehicle to only spend 15 minutes viewing a poorly described and promised vehicle. When we left, we handed Dwayne the keys who asked us if we would like to test drive the vehicle. We responded with all of the issues. Dwayne was unaware of the coding problems, claimed the rear end would be fixed ( when it was the rear engine leaking), and kept implying he did not know anything. If you do not know a vehicle, do not promise all these things- tell the buyer beforehand you do not know. We told him we were not interested. Dwayne did NOT offer ANY sort of apology, he did NOT thank us for making the journey, did NOT try and offer any condolences. Never once during this interaction time did he provide any apologies for clearly lying about the state of the vehicle, wasting our time and gas, and having us travel so far for nothing. He simply shrugged his shoulders and that was that. I drove in a car for 6 hours today, wasting time, money, gas, in hopes to return home with a beautiful vehicle but instead returned angry. I would never recommend this company to any of my family members living in Nevada and encourage people to stray away from this car lot.

Very knowledgeable and great customer service. They do a great job. They brought my vehicle back to…read morelife. Thank you

Nick and his team are absolutely the best! I'll be sure to come to them if any other issues arise…read morewith my 2002 Silverado 2500HD 8.1 With Allison5 transmission. I broke my driver seat motor and track when tryin to remove middle console and install middle jumpseat. They were honest reliable and very quick and gettin it all fixed up for me!

I have nothing but good things to say about every department here from the sales to the service and…read morethe front desk staff. Everyone is so knowledgeable and helpful. I unfortunately couldn't purchase a car through them because they didn't have exactly what I was looking for, but they still spent a lot of time working with me. I ended up buying a car through another dealer (Maita Toyota) who sold me a car with a faulty transmission. Thank god the staff at Jim Bagan was able to help. They are going to replace the transmission for free and even inspected a brake noise that I was hearing. The service technician that I talked to, Lee, was incredibly patient and kind. I also want to give a shout out to Tina who has helped me through this whole process. I am so thankful!

When I was looking to purchase a Grand Highlander hybrid, I was told by 2 dealerships in my area…read morethe waiting list was 15-25 people for that vehicle. I found a Jim Bagan in South Lake Tahoe and there was no waiting list for the vehicle and trim I wanted. Since the vehicle was in high demand, they would not budge from MSRP. I placed my deposit and the vehicle arrived 7 weeks later. They were able to pick up my wife and I in Sparks to their dealership to pick up my vehicle. Mark Shadi and the finance manager was great to work with. No pressure to up sell us on vehicle warranty or under carriage spray. Clean little dealership that is welcoming and easy to do business with. Total transparency and low DOC fees compared to Reno/Carson dealerships. No dealership add ons such as VIN etching or nitrogen filled tires for $$$. Will definitely buy another vehicle from them when the time comes.

A+ 10/10 definitely recommend! Owner was working the front…read moreand she was ever so helpful and kind. Chevy worked on my car and was awesome. He was friendly, professional, and informative. He didn't push services, he simply showed me each picture and answered any questions I had. My new favorite place. I will be bringing any and/or all cars I have to them. I will also heartily recommend them to anyone who will listen. Y'all are awesome, thank you.

In an era where it feels like every customer interaction is optimized solely for maximum profit,…read morethe team at Capital Auto reminded me that professional integrity and genuine kindness still exist. I came in with a specialized battery registration issue--the kind of technical hurdle that usually leads to a "luxury vehicle" surcharge or a long lecture about proprietary software. Instead, the staff handled it with total expertise and, incredibly, didn't even charge me for the reset. As someone who values efficiency and no-nonsense service, I was blown away. They understood that a quick, helpful solution is worth more than the line item on an invoice. They were fast, knowledgeable, and truly helpful during a high-stress week. If you want a shop that prioritizes people and long-term relationships over a quick buck, this is the place. They've earned my respect and my future business. Highly recommended.

Removal of Intoxalock device. On 2/6/2026 called PAC to make appointment for removal. They said…read moreit was $510.02 (which we paid) & put us off for a couple of days to removed. Today, 2/11/2026 went in because of battery failure (do to Intoxalock) new battery less than a year old & purchase from PAC, now they want another $250.00 to remove Intoxalock? This is taking advantage of us. What was the $510.02 for, nothing but a bunch of lipservice from the Manager. Never use these folks, they are NOT HONEST!!

It was our first time using the auto repair shop. It was easy to get an appointment in to service a…read moremaintenance service light and oil change on our Mercedes E450. Miquel was upfront with cost and communicated well during the time it was in for service. We were informed of a possible leak and once throughly cleaned off and driven a bit. The leak didn't appear, so they will monitor it once I'm in for next service date. What I liked about shop, it's clean, staff are helpful and professional. It has dog treats for my dog, as I use the daycare next to it. So very convenient. All in all price was good for job done. But appreciate the staff helping us understand things along the way.