Popped in here to see if this site was like the one in Vegas with a huge selection of Torani syrups, and it was! We also found several vegan cheeses and some purple potatoes that we love. I would suggest checking the expiration dates on whatever you pick up. Some things are marked down because of the date. Great finds here! Sometimes the checkout lines are long, though. read more

We stopped in for a few items while waiting to pick up an order from West Coast Taco Bar. The store seemed well stocked, though some aisles were a bit confusing as we looked for certain items and brands. We did like that there is a lot of variety and bulk options here. We ended up stocking up on mints and some candies for work. We were able to get a few things we were looking for as well. We also grabbed a couple impulse buys. Smart and Final isn't our regular grocery store, so when I saw "member pricing" on a bunch of their items I was ent in my phone to sign up for a membership card, but the cashier never asked for one. My husband ended up paying and I didn't see if we ended up needing a membership or not for the deals- but it is always a bit confusing at any grocery store. It was a bit busy in the store and it looked like only two cash registers were open while we were there. The lines were starting to get pretty long as we entered the checkout and even longer when we left. The parking is plentiful here and there are some notable businesses nearby, like West Coast Taco Bar which brought us here in the first place. read more

My mom and I were shopping at the Smart and Final in Elk Grove one night when cashier Virginia was extremely rude. Virginia was checking out our groceries and began throwing some of them. My mom was upset and asked her why she was being aggressive with our groceries, to which she replied that she was tired and suggested we shouldn't have come into the store so late. She then became loud and aggressive, even threatening to hit my mother. I had to step in to prevent her from harming my mom. Another manager came over to block the cashier, and we were asked to leave the store. This was the most traumatic experience I've ever had at a grocery store. I hope something is done about this cashier, as she should not be working with the public. read more

My visit was brief with a specific list: TP, paper towels, and coffee creamer. I'll have to go back for regular shopping, grocery needs. No real interaction with staff members, not much communication even at register. Acceptable customer service. Store reminds me of an older Safeway, style and set up. Lots of items, produce looks good. I'll be back to investigate later and likely update my review. read more

Visiting from out of town, and of course I forgot to get the Martinellis apple cider.. Of course the nearest Walmart and all other stores were closed... Ironic as it is, I knew SF was open because my ex used to work for the company and always worked on Thanksgiving Day.. Lines were long but that was expected.. Able to pick the right line and move quickly... Of course I forgot the ice!! 4 stars because they were open and had what I needed.. read more

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Hotrible store . my 90 year old mother shops there .She arrive by e van / paratransit. she has to wait for them to arrive to pick her back up . While waiting near the exit for her ride after paying for her grocerie, out of the heat, a store personal , Asian woman began accusing my mother of stealing . my mom very scared was asked for her receipt . she was shaken by it but finally pulled it out of her stuff. the bus driver was now waiting and several customer stopped wondering why she was being harassed by this emplyeee. they only had to look at the cameras to see she went through the line and paid . Luckily she produced the receipts but will not be giving them her business again read more

Smart & Final A short time ago I contacted you folks at Smart & Final. Shortly a very nice lady called me to get more information about my concerns. This very thoughtful lady was great to me and was very responsive to the product concerns. She also was quick to offer a replacement credit for the product. Today I received the refund in the form of a gift card. To my absolute delight, this lovely lady, Lisa Lind, {from Yorba Linda, Ca.} sent a hand written card thanking me and an apology for my inconvenience and for our continued support of Smart & Final. I must say this is one of, if not the most impressive customer service responses I have ever encountered. Lisa, and Smart & Final, thank you so very much and Lisa I hope your company has the foresight to share my greatest gratitude to you, and with all the company and its corporate people. Most sincerely Roy Sharp read more

Not a fan really. They have a bunch of off-label stuff and store brand things that aren't cheaper than if you bought it from elsewhere. Their stock is low often also and not too great a selection. Employees are fine I suppose and parking is easy enough. But there's no real reason to shop here. It's not terrible if you have no other option for food. But not good for deals, or selection, or anything grocery stores really offer... read more

There is a laundry Matt next door I thought it would be a good idea to go get laundry detergent and softener at smart and final so I did! As I went to purchase the i teams I was excited to see I was able to get cash back so I pushed the button asked to get $30 back The cashier was so rude said to me "next time you need to ask because I don't have cash for you and that's going to mess up my register and it to early for us to give money out" My response was why would I need to ask you? It's your responsibility to have the register ready. No I don't need to ask. And the cashier began to say no ask now I have to give you $5 dollar bills only. (Which I didn't mind at all) as she handed it to me she said now go! Overall that's so disappointing and disrespectful! I don't care if people are miserable working there but that gives the. No right to be rude towards others. read more

Leslie at the checkout stand is amazing! Always quick and helpful. I really appreciate her every time we come to our local smart and final! If you see this she deserves a shout out. read more

Always a shortage of items. Flyer highlights were always empty. Warehouse guy is an unapologetic asshole. Stupid customer relations below leaving auto reply messages but not doing anything useful to improve the service quality. read more

terrible experience, i was thinking i'd go here for fresh food, bought some burgers, buns, plates, for party, turns out the pack is labeled with a expiration date of june 7th. the last set of buns had mold all over them, hard to notice due to the packaging. gave my family members bad stomach aches. do not go here for any buns or bread. read more

Always had ok service here every time i go, however today was the worst service and attitude from the cashier ( asian lady) in the speedy check out. She was rude and very disrespectful when i asked her how to bring up a clipped item in my account on my phone. If this was such a hassle and inconvenience for the business to show a customer less then 5 seconds on how to show an item then why even have digital coupons and such. She was just angry and frustrated when i asked her to show real quick. She stated I should have been ready before lining up and ready to go, well i im not sure if having my phone out and account was fast enough but she just had to point and it would have been done. She didn't have to give an attitude and embarrass a customer in front of everyone else. I didn't want her to finish me off and took all my stuff over to different cashier. Jay was super nice and showed me less then 5 seconds and didn't have an attitude with the clipped coupon. Store is always clean and organize. I have a lot of respect for grocery workers and will never be rude to them, but this was just over the line for me. Will go to Walmart neighborhood and costco for all my groceries. I really hope she changes her attitude and wish her the best. Just have slight patience mam, and breathe a little. Sorry to write this but just take a moment to think about your actions with a customer that is spending time and money to shop with you. read more

Great veggies and fruits ! Fresh foods! I shop here all the time my go to store ! People are friendly , great parking and overall great prices . read more

I was in this store yesterday, I asked one caucasian male if so happened he knows where or if they have beef broccoli mix, So, he said hold on I will look, and left me and I was waiting for him to come back and he never came back, this is like about 1-2pm July 8,2024. Then I saw one male Asian long hair, he must be a burrito/bread vendor, i asked him if he works there, he said No and just walked away, I know is not his job to look what I need, but he can atleast help me get someone to help me. After all there is one Male caucasian helped for my Taco shells, very nice customer service and very polite. read more

Looovee coming here! They always have what i need. Always a life saver. Lots of parkinh too.

Maybe I went during a bad day (Monday) because 90% of their produce selection were either moldy or not fresh (soft to the touch, holes, dented, ect). I know their new sales start Wednesday, so it's possible that their last shipment was last Tuesday. Which explains the poor quality in their produce department. I'm iffy on purchasing anything from their meat department too because their quality isn't as good as the other grocery stores nearby, like Safeway or Bel air. I do like their bulk items; I think they are fairly priced. But if you buy anything else, like chips and cookies, it's cheaper elsewhere. This week's beer was a cheap $16.99 not including crv for 30pack Miller lite. Definitely check the ads because their sales can be a hit or miss. Around 9pm They only have 1 cashier and a manager in the back room. Line was getting long also. No other employees on the floor. Maybe hire more staffs? Besides that, umm the cashier is nice? That's pretty much it. read more

Karen K's check in and pictures reminded me that today was the grand opening . You mean to tell me I no longer have to drive to the Stockton blvd hood to shop at smart and final? Yay! To be honest, I wasn't planning on going to the grand opening today but once I told my bf that they were giving away free bags, we made a detour . Upon arrival, we quickly noticed the entire parking lot FULL. It didn't help that we had to park far while walking in the smelly rain. But, hey! Got those steps in! Too bad I forgot my Fitbit at home :( Like any other smart and final, they carry many bulk items and restaurant supplies. They also have a little organic section which I appreciate . It looks like this store is here to stay! ( unlike the other grocery store it was before . ) we will definitely be back since it's very convenient! read more

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Prices a little bit More expensive, but More convenience, And easier to Find stuff , their produce is not always Great quality especially The on Sale! read more

This store specifically is horrible! I promise 80% of the time i go in there's a mistake and it's always that i was overcharged, never undercharged. They try to confuse you with the the original price and price you paid. Tri-tip was on sale and i tried to explain to several different clerks with the paper in my hand that this marked price is not the price per pound in the paper. they went around in circles, but i left with the price that was in the paper. I won't be giving them any more of my money. They are shady. watch your receipts. Costco, Winco, Safeway, Raleys all manage to mark the price that's listed. This is the only store I've been to were this happens all the time!!! read more

This is my third revision of my review because I was hoping that S & F might be listening, and change practices. You can compare them to TJ's or GrocOut, and really see how they are poorly managed at the top level, and at the local level. I'm retired, and rarely shop more than $20, but this is the closest place to my home. Yesterday's visit was typical. I bought a bottle of wine and waited on the only open cashier lane. The person who appeared to be the manager was talking with 3 other employees, including a person who had just closed his register, despite the growing line. The family in front of me let the person with one item to go ahead of them. It was a return item, and was priced differently from when it was purchased, so the cashier couldn't deal, and the "manager" sent one of the other employees back to "check the price". Meanwhile, the line grew, and no one in the whole store was being checked out, bottlenecked by a return. If you were at TJ's or GrocOut, the manager would take the refund to a closed register, and assign people working on the floor to open registers to deal with the overflow. In one minute. The store has good bargains, some large catering items, a bulk section, and fairly decent traditional fresh veggies. But it is ugly, sometimes dirty, and the staff doesn't know the stock (I asked a stock clerk once if they had any kimchi, and he looked at me like I was from another planet). Although I can walk or bike here, the glum experiences here push me into my car, and I can get $40 of groceries in the same time, or less, at TJ's, and not feel like I had just wasted a half hour. Management: hire a couple of more people, and train your day managers to optimize sales over staff savings. TJ's pays better, but focuses on customer service and selling things quickly. That's why they have a much better sales per square foot. Not the only thing, but folks appreciate efficiency maybe more than they like cheap food. read more

It's a grocery store, it's fine. They have a conservative alcohol section as well. Selection isn't great, but it has something you'll be able to chug. Bulk section is above-average, everything else is pretty standard. read more

This grocery store sucks!! They must have a discrimination with Asian people or something, They Never bag our groceries, something with my sister and all of our Asian friends had several bad experiences with this grocery store. We are teaming up to not shop at this Smart and Final and we are going to let the Corporate know about our bad experiences with Elk Grove Smart and Finals bad Cashier, maybe take this in action to the court because the cashiers had a discrimination with Asian customers! read more

This store is no friend to a small business. Employees don't know the store. How can you just say, "I don't know where that's at". Go get a job at goodwill read more

With the array of markets and choices it's gotten to the point, for me anyway, where one size does not fit all. While this stop doesn't cover all things for me it has a solid place in my grocery shopping rotation. I like the intersection, bridge of the gap, between grocery in both small (normal) and the bigger Costco sized packaging. Most of the brand name stuff is priced in alignment with places like Safeway and Bel Air / Raley's. It's not as cheap as Costco, Walmart or Winco. The selection well exceeds Winco and Walmart. The alcohol selection is limited and the prices are on the high side. The produce selection is great, not a lot of organics and it's not as "pretty" as Nugget but they have a solid selection large packaged items as well, this includes prepared produce and beyond. Here is where this store shines brightest for me! At least 4-6 times a year I cook for 20 up to 50 people and what I can buy here makes it so much easier. I know prepared produce in bulk packages may sound odd, but this place saves me hours of prep time when cooking for a large group or party. Sort of catering light if you will. The have #10 cans of most canned foods (+/- 109 ounces). The prices are way better and it's far more convenient. Spices also come in a wide variety in terms of selection and packaging (small to enormous). Same thing when it comes to the cheese selection, decent variety of cheese but the size variety is what does it for me. The also sell "catering" type items fuel for chaffing dishes / fondue pots, large aluminum pans etc. Once I was on the hunt for butchers twine to truss a roast and this was the only place I found it. Even the larger groceries with butcher departments didn't even use this as their meats come already packaged when it comes to being trussed. The Service was all smiles when the first opened and the checkers have been hit and miss since (mostly hits). I've talked to a couple of the managers and they are very helpful. I did have one very odd experience with a checker. I brought my own bags and was "helping" to bag my groceries. After she totaled my bill and I paid she just walked away without a word when there where probably 6-8 bags left to be filled. On the other hand I have had far more encounters with staff being helpful. It's not the perfect one stop, but it has place in my shopping rotation that works just fine. It's nice to have that spot filled with a solid business. read more

Smart & Final Extra! - Yuk! - Photo taken 6/13/2015 and they still had close to a year left in shelf life. Then again the YUK is related to the DODGERS! - Grocery Near Me - Elk Grove, California

I'm not coming back here after today. I live across the street and I've been subjected to terrible customer service over the years, particular from cashiers. Today was it though. 12:30 pm on 3/13/21, register 1... I stood in line behind two people. I have two items. There is no one behind me. When it gets to me, the employee didn't look at me. Didn't acknowledge me. He looked like he didn't want to be at work today. Without saying a word he slowly left the register and someone else took over. This person did not look at me either. Zero welcome, zero friendliness. The first words out of her mouth after scanning my two items were "Would you like to donate one dollar..." Two things wrong. The obvious one is the lack of greeting/acknowledgement shown to me, the paying customer. This is remedied by a simple "hello" by either employee: bonus points if you're the person leaving and you say something to the effect of "I have to log out/take a break/end my shift/smoke a cigarette, ________ will take care of you." What pissed me off the most though is there was no one behind me. This first guy saw me wait behind two people that took a long time to get checked out in the 10 item or less lane. He apparently had to leave so badly that instead of ringing up my two items he made me wait even longer as he slowly shuffled away. Of course the next cashier had to log in which took time too. If there was a line behind me? No problem... I wouldn't complain. No explanation needed. It's just me with two items though: just ring me up, then leave. That's what every other store does, and if you can't stay 30 seconds longer at least look at me and tell me you're leaving. I blame management for not training these employees on etiquette. I've had enough. It's not worth going back anymore. I would only go out of convenience because it's right across the street but I would rather go out of my way anywhere else than to be continually disrespected. At this point it's my fault for enabling it. I worked in a grocery store many years ago and I understand some days you just don't want to be there. This is a regular occurrence at this store though. That tells me that the company has no desire to hire friendly people. Either that or there is no plan to train these people on common courtesy. I should also say there have been times in the past where a cashier has mocked me over questions about sale prices, among other inappropriate behaviors. Today wasn't as bad as those times, but it was the "Smart & Final" straw. I'll be much happier driving further away, somewhere else knowing other stores show their customers respect and decency. I refuse to support this store anymore and I encourage others to go elsewhere. read more

The prices charged were not the prices on the shelf and when I showed the receipt to the lead cashier, her reply was "you got the discount, it just does not show on the receipt" I explained that " I just confirmed the math and it's did not and I just wanted to let you to know". Her attitude was poor and response was "No it's right".... Store was clean, line was shot, the selection was good. Employee and attitude are everything in this new world when everything can be ordered online. read more

Disappointing Customer Service. I went in to buy pork ribs advertised On Sale. I couldn't find them so I asked a nearby clerk for help. He acted like I was annoying him by asking for some help. There is a Winco & Walmart Supercenter nearby. I would rather give them my business. Smart & Final ANNOYS ME. Nothing extra about them. read more

my mom called and asked to put an item on hold, and the employee over the phone said they would hold it for us until they closed for the day. we got there, shopped around a bit, and went to checkout, assuming they had the oil on hold for us since we called ahead of time. we told the cashier, who was nice. and the manager, tall man thats balding even though hes seems young, very rudely told us "nothing is on hold. go check the isle." and my mom explained that we had called ahead of time, and he cut her off, and again said "i know i just said theres nothing on hold im telling you that it's in the isle maam", so we went to go look for it. HR needs to talk to the manager, so rude and we weren't even speaking to him. he needs to be fired. read more

The cashier at this store was very helpful and kind. The store is well organized, checking out with the current situation of social distancing. Thank you to all the employees for working so hard and also putting up with some customers who seem to be on edge. You rock!! read more

I went to the ten or less line with two items. The person in front of me had TWO CARTS full of groceries. I waited too long to buy two items. The other lines were long so I stayed put. The cashier did not even apologize to me for allowing the person in front of me to purchase TWO CARTS full of groceries while in the wrong line. Then, one of my items rang up at a higher price than the shelf price. read more

This smart and final is on the east side of town and although it isn't super far from me, I don't frequent this store. However, their prices are competitive for many items and when they have special sales and loss leaders that are too good to pass up, I would make a special trip here. Their meats I feel aren't the best quality so I generally don't buy my meats here, but most of their veggies are quite fresh and they do have organic veggies and fruits. I haven't bought their bulk foods since we belong to Costco, but in a pinch and to avoid the lines at big box stores, I definitely can see coming to buy bulk food items. Overall, this store is good, service is friendly, and I'm glad there's one in Elk Grove. read more

Keep in mind, if they're out of the advertised product, they will not give you a rain check until the next shipment (Monday?). For those of us who only have time to shop on the weekend, it just doesn't work out. So sad. read more

I have only had one issue at this store with someone who was working in the express lane. First let's start with the express lane is for people who don't have 30 items so why she took someone who had a ton of items beats me when there were people behind her. My daughter is just a baby and wanted a baby food pouch while we were shopping, any parent knows how common this is, well I gave it to her and of course put it in my cart to pay for it. The employee says to me "this is serious you can't do that." I said I have never heard of this being problem as long as I pay for it, not likes it's a fruit going off weight. She says "we can get in a lot of trouble." I said okay. She said again "you can't do that." I said what would you like me to do she already ate it. I proceed to leave with two kids and my groceries. My mom goes next to check out and the employee proceeds to tell my mom how unacceptable this is. Get over yourself lady! My daughter is a baby and wanted a snack you obviously have no kids and have no clue what it's like but for you to keep repeating yourself and then lecture my mom is ridiculous! Thennnnnnn even though there was a divider between my moms order and the guy behind her, she started adding some of his stuff to her order my mom said that isn't my stuff. It took her forever to figure out what to do my mom said forget I'll pay for it, it's a gift to the guy. read more

So I go into the grocery store this evening to buy something simple and get in line. As I stand in line I notice people are trying to sign on to their phone to find new coupons that they eventually could not find. Then questioned the price and told the clerk that there was a different price in the back, Which they require hydrogen twice and they still argue about it. I went to the next line same situation a lady couldn't find a coupons on her phone. So I went to the quick service line 15 out of the less. The clerk was efficient till the end when her and the person in front of me who's already checked out and paid decided to discuss what she bought and why she bought so much ruffage. Was for her rabbits so they started talking about rabbits all I stood there, She could tell I was irritated but never apologized or asked how my day was took my money never said thank you. Very poor customer service. read more

full of angry customers and the prices are the same as safeway/bel air.. just go there instead

Now that we are located on the 99 side of Elk Grove, our grocery store options have become pretty limited. I was very excited to hear the Smart and Final filled this Bel Air location finally. That strip mall was beginning to become very depressing; I have always felt bad for the Old Elk Grove residents because the closets grocery stores are miles away. We were having some of our new neighbors over so I decided to head over to check out the Smart and Final. This location appears to have much more items then the Smart and Finals I have been to. Not only do they have the bulk/restaurant/catering items such as paper plates, napkins, food storage bins, catering supplies plus large food items; they also have regular grocery needs such as produce, meat, dairy, etc. Since I already did my big monthly shopping at Winco, I was mainly at Smart and Final to catch any deals and grab some alcohol. And WOW did I catch a deal, maybe would call it a Steal! Leg and thing chicken quarters were on sale for $0.69 per lb. and split breast were also on sale at $0.79 per lb. The sign did say there was a 4 pack limit so I abided by that rule but others did not (I just sent my Hubby back after he got off work)! I was able to get some other items, and was very happy with my purchases. The prices for some items were a bit higher then some of their competitors but I think the deals off set those prices. Also keep in mind for some items the more you buy the lower the price per unit/item. Since we tend to host a lot of gatherings and BBQ events I can come to Smart and Final for my hosting needs and also my food needs. This is a welcomed addition to Elk Grove! read more

Waited for the crazy- newness of this store to die down before I shopped there. I usually don't shop at Smart & Final mainly because they use to be a mini warehouse type food store. Not anymore. They are a full service grocery store.Produce section is very good and fresh. The sale ads are very good. The staff is very friendly and helpful. Will be shopping here a lot. read more

The only thing I really like about Smart & Final is their produce. Even though it is by far the closest grocery store to my house. But I rarely shop here for two main reasons. The first is price. Their prices are well above Winco and Walmart Neighborhood Market. The second and more important reason is their checkout. I had time with only two people in front of me to write this review and unload my groceries from my cart. They are the slowest and most poorly trained CSR staff I have ever come across. I definitely avoid coming to Smart & Final. And regret it every time I do. read more

Disappointing. Went on a Tuesday night. They were out of ads, but we'll cut them some slack since the new ads started Wed. But I couldn't tell what was on sale, since the associate I asked said some of the signage for Wed was already out. They were supposed to have organic green grapes on sale for super cheap. They were out. I went to get some organic red grapes- 2 of the 3 bags on the shelf had mold. Not a little, a bunch of it. Their cilantro looked pretty sad. I skipped the rest of the produce on my list. Went to check out. Lights on for lines without checkers. One checker just chatting with another, telling customers she wasn't open. But she wasn't doing anything except chatting with and slowing down the one working checker. For some reason they scan the bottom of your cart. Slows you down even more. The one working checker, who was busy talking to another employee wasn't paying attention at all. She quoted me the wrong total and left my bags so close to her I had to reach pretty far to grab them. Normally this wouldn't be a big thing, but she was slow, not paying attention, and I was already annoyed at their poor customer service. Be careful when you read the ad. You have to buy in multiples to get some prices. I might give them another chance but so far it's a poor start. read more