Love shopping here they always have great produce and good prices. Love shopping in bulk. Jennifer is also a great cashier always friendly and smiling. read more

On the Sunday evening when we arrived, this store was well stocked and the aisles were roomy unlike the S&F stores where we are from which are older and don't have the real estate square footage like they do in the Desert. We purchased seedless grape and blueberries which were very fresh and both were firm to he touch and not soft. I wish that all S&Fs were like this one. read more

Marcus is your best employee! Every time I have been to this store, Marcus is helping absolutely everyone, including me. He is helpful, knowledgeable, friendly, upbeat. Today, while he was in the parking lot I personally witnessed 2 customers from being hit by other cars and Marcus stopped both cars in separate incidents and I am here to tell you that he saved 2 customers in a matter of 2 minutes!!! Please give him the praise he deserves. He is one of the main reasons I shop at this particular store. read more

Smart & Final Extra! - Taken today - Grocery Near Me - Palm Springs, California

Great clean store well stocked easy to find items fresh produce and Joseph the cashier /checker is super friendly and helpful and has a great attitude and makes you want to come back unlike other experiences I've had Great job Joseph ! read more

Smart & Final Extra! - Great variety of my fav kombucha - Grocery Near Me - Palm Springs, California

While I was doing my shopping, I went to the vegetable and fruit section and saw this products rotten, this is disguising...I normally go shopping to this store and I like it but after seeing this rotten products all smashed or with fruit flies around, I don't know if I will line to go back. This is not the first time I see rotten products but is the first time I report here in Yelp as I mentioned this to Marcus in the past but I guess the employees don't check their products often. I hope that next time (if there's a next time) they are more careful with their products. read more

What started as a simple trip to purchase a few items turned into one of the most frustrating and disrespectful customer service experiences I have ever endured. I found myself standing at cashier #2, where Joseph was assisting a customer ahead of me. The customer was facing an endless series of credit card issues--tapping the card failed, inserting it failed, and after what felt like an eternity of repeated attempts, nothing worked. After 15 agonizing minutes of waiting--an unreasonable amount of time by any standard--I could no longer justify staying in line. Frustrated, I picked up my items and muttered, "This is ridiculous." To my utter shock, Joseph's response was not one of understanding or an attempt to resolve the issue, but instead, he arrogantly remarked, "If you don't like it, you can go somewhere else." To say I was taken aback would be an understatement. A manager--someone who is supposed to set the standard for customer service--told me, a long-time customer of over 20 years, to simply leave if I was dissatisfied. When I moved to Nora's register to complete my purchase and asked to speak to the store manager, Joseph again boldly declared that he was the manager and once more repeated, "If you don't like it, go somewhere else." In my entire life, I have never encountered such blatant disregard for customer care and respect. The situation escalated to a level that was simply inexcusable. Even Nora, who was courteous and helpful, apologized on Joseph's behalf, clearly aware of how inappropriate his behavior was. This entire interaction left me furious, frustrated, and insulted. Is this how Smart & Final now treats its loyal customers? I can only hope this is not the standard of service for Smart & Final. read more

Can we talk about Marcus? Every company needs a Marcus. He is kind, informative, helpful and goes above and beyond. His customer service is whT every business should strive to have. Feeling down? Talk to Marcus. Lost? Ask Marcus? Just wanna chat? Find Marcus. Thank you for being you! read more

This store provides great value, low prices, excellent quality, and the larger sizes I like. And Marcus and Valerie are the best, always there to help with a smile and a laugh, providing the best of service read more

I just had a great experience at the Palm Springs store. Marcus, the cashier, went above and beyond to help me. He showed me how to download the APP to help identify discounts and saving options. He also was all around a great human. I can see why he has high marks with this company. A BIG shout out to you Marcus. You made my shopping experience awesome. I just came in for a few things... glad I came in!!! read more

They have such great customer service. The guy who wears the Somalian beefs around his neck, is so helpful. We were looking for borax. He comes to us asks, " do you need help? Any questions? Then he proceeded to find the products. And we needed his help because my disability prevents me from reaching higher shelves. he was right there. Thank you so much Smart and Final read more

Smart & Final Extra! - Cary and Yolanda at Smart and Final - Grocery Near Me - Palm Springs, California

Store 429 has an outstanding staff. Marcus is always there to help guide me to items, pull out heavy items off high shelves. He can cover at the check stand and has occasionally helped me get my groceries to the car. He is a pleasure to have him in this store. His attitude is always one of gracious help and patience. As a previous retail executive I would put Marcus in line for promotion and do everything in m power to keep him since his example is that of exceptional customer service. Marcus store 429 is great!! read more

I have been shopping and your store four years on average $10,000 a month and there is one of your staff his name is Frank he is cashier or management he is very rude very hateful he picks and choose Who to check out first not to me only but many other business owner I reported him to manager several times they didn't do nothing about it You need to do something about that person thank you very much read more

GREAT S&F in the springs. A little bit off the interstate. Friendly produce staff. Thank you Patrick with all your help with Pumpkins & Carrots. Appreciate it. read more

Great shopping experience - a beautiful well-stocked store with friendly, helpful staff. Recently, I was unable to find two items. Marcus saved to day! He not only found them, he took me to find them and made sure they were in stock. In a world where "I don't know" seems to be an acceptable answer, Marcus proved that it doesn't have to be that way. read more

I never leave a review but in this case I felt I had to. They have a cashier working there by the name of Angelica. VERY RUDE! This store is down the street from my job I go there almost every day and everyone else is super nice This lady seems to be unhappy working there if that's the case she needs to leave and find a job that makes her happy. she puts everyone in a bad mood with her attitude ! read more

This store used to be super great. I was there again today and for the second time left a full cart in the checkout lane. The new checkers they have hired are useless. I stood for three minutes while the short dumpy checker had social hour with a customer she obviously knew. During social hour no items are bagged or scanned. The checker was manning the express lane 15 items or less. The checkers friend had at least 40 items and needed two carts. In total, I spent over 9 minutes in a line with one person in front of me with 5 items before I gave up and left. WHERE IS VALERIE?? read more

Preparing for a large event, I needed some items that S & F carries. Living over 30 miles away, I called to see if these items were in stock. MARCUS answered and offered to check. He told me they did have the items and, after explaining I wouldn't be able to get there till after work, he told me not to worry, he would hold them for me. He even gave me his phone number to call him when I got there so he could ensure the items were ready for me to purchase. That is true customer service!! Thanks, Marcus, for being a great representative to this store, and company!! God bless you!! read more

Best employee ever. My wife and I met Marcus, who in my humble opinion, should be fast tracked to manager asap. We've been shopping here ever since they opened, way back. Marcus showed us how to use the Smart and Final app and showed us areas/sections of the store that we regularly bypass. He took the time, listened to our lines/dislikes in food and toured us around the areas that would be of greatest Interest to our likes. The knowledge Marcus had of the store and its products were truly impressive. His insights were of great value to both my wife and myself. I was a retail manager for over a decade and can tell you firsthand that Marcus is Indeed management material. read more

Marcus is the absolute best. Will come here solely for him. Super helpful. went out of her way to show me a better deal. Who does that ? Marcus! read more

I frequently go to the Palm Springs Smart & Final store. The service at the store is exceptional. Marcus and other store employees are unusually friendly and helpful. The only problem I have with the store is that the distilled water that I am seeking is frequently out of stock. read more

Stopped in for a few things I could not find at Aldi nearby. Very clean and lots of employees stocking merchandise and there to help.

Shout out to Marcus! Amazing customer service! BEST SHOPPING EXPERIENCE! Very patient and friendly!

Everyone there is professional, friendly, and helpful. Produce is fresh and abundant. The rotisserie chickens are incredible'! Store is clean and well organized. read more

want to give 2 hands up to Marcus he went all the way in helping me in the meat section. there should be more like Marcus just makes a difference . Makes me want to only go shopping for groceries at that store. Thank you ! read more

Friendly staff. Clean store. Easy to navigate and find what you need. If they don't have something in stock, the staff is pretty helpful with ordering it for you. read more

Smart & Final Extra! - Smart and Final Exterior - Grocery Near Me - Palm Springs, California

This review is predominantly due to the excellent customer service & care that Marcus, store employee, displays. He is so courteous & helpful especially with ensuring products are in stock for my catering company when I need them. I truly appreciate his efforts. The man loves his job & it shows. In my opinion, he deserves a promotion and a raise! Thank you Marcus for your hard work! Can you please also ensure you always have dry ice in stock? It may not be your department but it is out often when I need it. read more

I was in this week for my weekly purchases. I was exhausted and my face must've said it all while I was waiting in line to check out. This gentleman by the name of Marques was so kind and helped ring me and others up to help the other cashier. His personality was so friendly and happy! He even made me smile by looking at my items and saying "I'm guessing your total is going to be $52.19" I interacted by guessing a different number. To my surprise he was on point. Just a few cents off. He said $52.10. And my total was $52.19! I appreciate a person who is happy and positive but also know the merchandise! Thank you for your generosity Marques! Keep on shining. Sincerely Jen $52.10 :-) read more

I walked into this store just thinking about going through the store without engaging with anyone since I am a regular then this wise gentleman Marcus engages with me & my girlfriend! He was very helpful & very kind, he is amazing at what he does. -Thank you Marcus, your the best! Nicolas Berg read more

I have been coming to Smart and Final for 6 years and am grateful we have them in our city. I would like to give a big shout out to Marcus. He has helped me countless times over the years and I have felt that he genuinely cares about helping the guest. Each time he has helped me he has shown that the importance of my needs are equally important to him. Most of the time I go there for bulk purchases and a majority of the time I have needed help Marcus has been there to save the day. He has recognized many times I have needed help and offered before I could ask. Most places I have been to will not offer to help with some of the bulk purchases, but he has helped me on numerous occasions with a smile. I'm talking hundreds of bags of ice, pallets of water, other bulk paper supplies and he is mindful to keep the goods from being damaged. Wheb We were unable to find specialty items he didn't just tell me they didn't have it, he helped my to call another store that to make sure they had it. He is the epitome of great service. ​ I love going to this store. It's a clean place that has just about anything you need at a good price, but its people like Marcus make it easy to make it my first stop whenever I need something. read more

I'm a local business owner and need to go here quite often. I was in a rush and the staff was very short handed there. I asked for help on isle 3 and I waited some time until Marcus saw my frustration and helped right away. The things I needed where out of stalk and he went to the shipping truck in the back just to look for it and ended up finding it for me! His service was amazing and you can truly tell he likes to take care of others and he is very very nice and respectful. You guys are lucky to have a worker like that. Thank you Marcus!! read more

Marcus was very, very helpful and professional!! He went above and beyond to help me out and kept the item I needed until I came to the store.He ia a great asset to the company! George Djuric read more

This review is for a rockstar employee. I was in Store 429 in Palm Springs and needed arugula for an event. None in the refrigerated case so i went looking for help hoping some could be found in the back. Lucky for me I found Marcus and what an incredible ambassador for the store he turned out to be. Instead of the perfunctory "all stock is out on the floor" he sensed my urgency and took a deep dive in the back rooms and actually found a box. May seem like a small thing but how many employees actually make the extra effort these days? I'm a grateful customer and thought Smart & Final should know. Thank you, Marcus!! read more

to shop, If you need a scooter, don't stop by here. One I seat in went in center of the road and didn't make it into the store, it had mechanical issues. ADA caring management isn't. If they get stolen, suggestion have a team member customer service that disabled customer and walk the customer out and bring it back in. Apparently Hospitality was NOT in his training. Team members are nice, well stocked store. I'd give them read more

Love this store. Great selection. Always clean. When I need any help finding something the staff is always helpful. Prices are fantastic. Great produce. They are quick to open up registers when the line backs up. My favorite place to buy groceries in Palm Springs. read more

So I was walking around, confused on what to get (like always), a gentleman by the name of Marcus intervenes. He might be the nicest rep. I have ever spoken to. Helped me with all my needs and than some. Every time I go to their store now, he right there to say hello and give a helping hand. He's a CLASS ACT!! Thanks Marcus!!!!! read more

Very good prices love the eggs and meats all items are awesome love the stores in ever city

A big shout out to Marcus who helped me navigate my Smart and Final experience flawlessly including finding the 2nd to last crumbled blue cheese! We even came up with a funny name together to decribe what i was looking for (crumbly) . Great customer service, good pricing. Peter and I will be back! read more

I have enjoyed shopping at Smart & Final for many years.... One reason is that the parking is convenient. Also, the store is always clean, and when you see employees, they are busy stocking/restocking. I especially enjoy the produce section it always looks beautiful. There is an employee who has been cordial and efficient for at least 8 years. No matter what time of day, if she sees my family and I, she always says smiles, says hello, and asks about my family. Valerie is pleasant and professional. Thank you, Valerie! In addition, there's a fabulous gentleman who I have bumped into three times now named MARCUS, he's energetic, he's professional, he doesn't hesitate to direct you or carry something for you with a positive attitude! Whether it's in the parking lot or down in the aisle, if you can't find the product you're looking for, this gentleman will purposely make himself available to help the customer. These are unusual behaviors nowadays in many stores sometimes.....it's just so pleasant and delightful to shop in a store where you know that you will interact with employees who want to be there and are also all about customer service. I'm going to finalize this with, I do feel safe when I am there, and that is a reason why many people will choose to shop in a store versus other stores. read more

This is the nicest and biggest Smart & Final we've been to!! If you're in Palm Springs, stop in for some great deals!! Be sure to look for Marcus!! He told us about the Smart & Final app....which after shopping at the Redlands location for 8 years, no one has ever told us about!!!! He saved us a lot of money!!! Thank you for taking the time to show us!!! read more

I can't say enough about the beyond excellent customer service from Ruby . I was having difficulty navigating thru the app...she was patient, kind, and so helpful. She sets the bar high for others! read more