I had an excellent experience at Cox thanks to Bryan C. He went above and beyond to help me with my…read moreinternet service. Without me even asking, he reviewed my account and found ways to save me money, which I truly appreciated. Bryan was professional, knowledgeable, and took the time to answer all of my questions and address every concern I had. It's rare to find someone who genuinely cares about helping customers, and Bryan made the entire process easy and stress free. Because of his outstanding service, I would definitely return to Cox and ask for him again if I ever need assistance. Highly recommend working with Bryan !

Antonio was an awesome representative. He actually resolved our issues, which other reps at other…read moreoffices had been unable to do. He was respectful, friendly, knowledgeable, and professional. I highly recommend this Cox office for your Cox needs. Antonio said his co-worker, Ayeda, was just as qualified.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

This is the worst cox location in all of Las Vegas. I think…read morethis location might be involved in some really shady stuff, the manager asked me to email him my social security card and more stuff to his email when he could've sent me a link where I could've done it myself on their website .. extremely weird and unnecessary to have my information in your email when he could've directed me to a link on the cox website to get it done. on top of that while I was in store I showed them a promotion on my phone the employee took my phone to show it to his managers in the back room he was gone with my phone unlocked for over 5 mins I even had to ask another employee for him to bring my phone out . After dealing with this store I contacted all credit bureaus and put a freeze on my social as my intuition kicked in from this whole experience.

While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality…read moreof their recent mobile venture is a stark contrast. After three years, they're a step behind, a fact that can be frustrating and costly for both existing and potential customers. This stark reality should serve as a warning to potential and new customers considering a move to Cox Mobile. The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind in both customer service and support. From the moment you pick up the phone or walk into one of their mismanaged and poorly rated Cox Solutions Stores, you'll realize just how far behind Cox actually is. If I were to bet on Cox's chance for success, I'd first examine their two prior failures in the late 1990s and again in 2011, when they suddenly withdrew from the cellular market. In both cases, Cox left their beleaguered mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why. The agents selling Cox Mobile Services are seriously undertrained. These [mainly] offshore, barely English-speaking, contracted workers will make promises and statements they cannot maintain or keep. They won't follow through or return calls, leaving you with costly contract(s) that made no sense when they groped to answer your simple questions. Then, they will vanish, never to be heard from again. Do not try calling the Cox lines you used when you started or attempted to start your service, because all you will get is Filipino, Salvadoran, Panamanian, and Mexican mumbo-jumbo from people who are more likely to hang up on you than to answer your questions. And United States-based Cox employees will [purposely] never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, Mexico, or the Philippines. So the promises made can not be proven or verified unless you record your conversations, as I do. Unfortunately, Cox management is also flawed in its training and unable to address your issues, just as the offshore team that sold you in the first place. The Loyalty, aka Retention Department, will also be unable to help you, primarily because they're located offshore and have little or no authority. Should you be as tenacious as I am? In which case, you will end up with Cox Escalation, located throughout the U.S. Unfortunately, these people, who have been tasked with [limited] power to resolve your problem, are either inadequately trained or don't have the brain power to comprehend the impact of a single disgruntled customer. As I learned in business early on, one unhappy customer will tell as many as 10 potential customers (and so on) not to use a particular company or service. In contrast, a satisfied customer will refer only three new customers. Cox's lack of understanding should leave potential customers unsure about its ability to address concerns, further increasing their uncertainty. From the misinformation and lack of follow-up to the unfulfilled promises, the "go elsewhere" attitude of Cox's Escalation Department, and finally the insults you will receive from people tasked to correct it all, what was once a well-run, consumer-friendly company has now developed a 'take-it-or-leave-it' attitude. The shift in Cox's attitude is a warning to new and potential customers who feel disregarded and unimportant in Cox's third attempt at the mobile market. My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars. These issues included lies by offshore sales agents, a lack of promised follow-up by those who made the promises and their seniors, and a shift in management's take-it-or-leave-it attitude. Cox is always two steps behind.

The staff at the Verizon store at 7030 Rainbow in Las Vegas is the best! They're incredibly skilled…read moreand knowledgeable and make every effort to meet their customers' needs. Special shoutout to the asst. manager Vince and team member Vincent. They make customer service a priority at every visit.

I was waiting over 10 minutes No workers gonna recognize me…read moreEven I get out of that place Nobody's asked me why I'm here I'm a customer and I was here to change a plan But they don't care someone's here or not Which means they don't give a f**k I never gonna come back here

My mother and I were on our way driving home, when another driver suddenly t-boned us at 80mph,…read moreleaving us on the brink of death. Seeing this out the window, without hesitation, Vinny ran out and pulled us out of the burning vehicle and performed emergency surgery, getting us to stable condition within the hour. Having had been saved, we asked Vinny to help us exchange our modem and upgrade our plan on the side. Vinny, given his divine intellect, was able to help us do this all while reducing our final bill, exceeding our capacity to understand what's truly possible. Because of him, my mother and I have pledged our allegiance to COX and look forward to doing business with COX in the future. Vinny has been the most helpful ISP representative we have ever consulted, and deserves a substantial pay raise in order to support his substantial impact on this world.

Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!

Emailed for some help and received an out of office reply…read more On to the next company.

I worked with Mark and the quickness and accuracy to ensure that the migration of all of our phone…read morenumbers and 800 number etc. had zero issues and his hardware tends to be much cleaner and nicer than what we got with Vonage. He also will not raise prices without discussing and just provides a much more personal feel even for a company as large as mine. Great work!

I used ICU computer solutions to fix the broken screen of a pretty old Alienware gaming laptop,…read more turns out they don't even make that screen anymore so the team had to outsource a different one and the first company sent the wrong one so it took some time but I've got my laptop back in working order so it was worth the slight wait especially with my strange circumstances. My battery turned out to be completely broken so they also replaced that! Pricing was very fair especially compared to other places in the area!

ICU Computer solutions identified my laptop problem quickly. They offered a number of solutions and…read moreat fair prices. My laptop is now back working and I'm very satisfied