I've never had a bike shop spend so much time going through all of the options, explain everything…read moreso carefully, or tell me the pros and cons of doing various types of repairs versus buying new, whether it be a new bike or a new wheel. Tim and Barb have always been really kind.

I came with my boyfriend to buy a helmet and it was a super nice local store. Everyone was friendly…read morebut not too overwhelming and it was nice to support local Brattleboro.

I had a customer service issue that they went above and beyond to solve the problem. Separately;…read moreShipping was confusing, I got an email that my whole order was here, but one item was still coming from another warehouse.

Trash customer service. Do not buy from here…read more First time I've tried to cancel within minutes and they refused.

We brought an old (20+ years old) to Andy, based on my brother-in-law's recommendation last fall…read more He was amazing. The gear shift was broken (it just fell off) and he found one from old bikes that he has and replaced it. It works great!!! He worked on it for at least an hour, fixing it all up. I asked him what we owed him and he said "20 dollars." I thought I didn't hear him correctly. This spry old guy knows his stuff from decades of working on bikes and is pragmatic and fair. Not many like him left. We felt so fortunate to have found him.

The owner invited me for a free estimate on a bike tuneup for a bicycle I purchased from a yard…read moresale yesterday. Other local places had a 2 week wait and were going to charge $49.50 without even knowing if the bike even needed a tuneup He got to work and made a few tweaks, gave me some advice, answered my questions and sent me on my way without charging a penny. Andy's has a new customer for life!

If you're in southern New Hampshire and need a bike shop this is the one to go to. The places in…read moreConcord are uptight gatekeepers who won't have time for anyone spending less than 2k. The guys I met at The Wheel House however, were total champs. Very kind, chill and hospitable. I was only in for some minor maintenance, but they treated me very well. They seem to have an extensive Downhill Trail network right behind the shop too. Check this shop out.

The Wheel House has been so helpful and welcoming, I truly could not say enough good things. I…read moretrust them with all of my bikes, and the team works hard to help customers as much as possible. They were quick and transparent with all of my bikes, and I will be going here for the rest of my life. Love their trails too!!

What a pleasure it was today to meet Josh, and Andrew today. Great hang, super fun, totally…read moreknowledgable lads in love with music, and everything to do with bicycles. I tried a used foldable bike and it was ok, maybe, but reminding me of how uncomfortable biking has been for me, not liking a ten speed riding position, balancing, seat height, handle bars awkward to reach, all the things that make me prefer walking! It had 6 speeds but no way to switch the gears. So wanting to follow their enthusiasm and tweak the seat height and the handlebar position we chatted awhile about all kinds of fun things with music, and riding as new gear switches and cables and magic transformed this potential bike into a sweet ride. It felt like a different bike- smooth, easy, I actually said out loud, "I Love it, sold." I love that they're nearby and if the bike needs any adjusting I can bring it to them. They were so fun and kind. I will be back to visit just to say 'ello. Thank you my new friends!

I was able to walk in and get my flat tire fixed while I waited. The technician then took it for a…read moretest ride to make sure it was ok. The price was reasonable and they took good care of my bike. I highly recommend this shop. I'll definitely have my bike repaired there in the future. Its nice to have a good repair shop right downtown. I'm happy with the service I received

Great local Specialized bike outfitter. Amy Caldwell is great. Aiden has quickly fixed any issues…read morewith my bike, which given the rough mountain terrain in Southern Vermont, has been a God send!

I have been a patron of the Westhill shop for many years.The shop has been a supportive and…read morewonderful place to not only purchase amazing Cycling and skiing gear but to have that gear maintained and serviced always with a smile and a wonderful conversation. The staff at the shop are very knowledgable and helpful and the best bike and ski fitters around! They make sure you are on the right equipment for you and are fit to that equipment for maximum performance and comfort. Fun and Friendly expert service! And a great selection of clothing and accessories for your sport of choice!

I spent several months shopping for a bike and kept coming back to Burrows. the staff there were…read morepatient and friendly and helped me get the right bike for my needs at a very fair price.

I have cycled cross-country, and I have used the services of bicycle shops in probably a dozen…read morestates. This is one of the best repair shops I have ever visited. I visited this shop early on a Saturday morning. I had gotten a tune-up at a bicycle shop in the Greater Boston area in preparation of cycling Vermont Route 100, and picked up my bike on Friday night (the night before I planned to leave). When I brought it home (and after the shop had closed) I found that my bike's chain was making noise in certain gears. I tinkered around with the derailleur to try to fix the problem, but to no avail. I feared that my Vermont trip would have to be cancelled. I decided to try to find a shop in Brattleboro, my planned starting point, and selected this one because it opened the earliest. I visited there early on Saturday, explained the issue, and immediately was introduced to a mechanic (I asked for his name but have since forgotten it, unfortunately). He kindly and patiently explained what he was doing as he went through his evaluation to diagnose the issue, and invited me to stand alongside him to watch and learn. Within minutes, he deduced that the height of the derailleur was incorrectly adjusted by the previous mechanic, causing the chain to rub in high gear. He made the correct adjustment and it worked perfectly. Amazingly, he didn't even want to charge me more than $10, although I insisted on giving him that and then some for his help (and for basically saving my trip). I love cycling, but I know that visiting bicycle shops can be a frustrating process. Many bicycle mechanics seem to delight in making the customer feel ignorant. Here, the mechanic was not only skilled and instructive, but he was completely without pretension. It is a shame that I live more than two hours away from this shop, or it would be my default for repairs. As it turned out, the mechanic's adjustment on a Saturday morning ended up saving my cycling trip, and the bicycle has functioned perfectly since.

My second (and last) visit to Omer and Bob's. The salesperson (both times) could not have been more…read morerude! First time I was appalled and left vowing never to return. After several years , wanting to shop local, I returned. The way I was greeted (not) and spoken to was worse than the first. Wish I had asked his name- curly dark hair and glasses. I can't understand how they're still in business. Certainly won't have my business!

I needed to rent an E bike for my first long bike trip ever (with friends) in conjunction with a…read more50th reunion. These guys were so kind and helpful. Had the best day on my e-bike. So great that I kept it for a second day. It's always great to be in the northwoods but if you're in that vicinity and there's anything you need that they can provide you with, head to Omer and Bob's! you will be happy you did

This was my first experience with The Spoke and it was excellent!! Both the owner Paul and the…read moremechanic Damien were super easy to work with and both were exceptionally knowledge-able about e-bikes (which is why I chose to go to see them in the first place). Their work was excellent and price very reasonable considering the amount of time spent on diagnosing and working on the bike. I do have to say that they need more room in their shop....it's a bit crowded and seemingly disorganized. However, if you get past that, you won't be sorry if you use them for mechanical issues ...or even to buy a new bike or piece of equipment. Just a note...THE TIME FOR THEIR HOURS ON THIS WEBSITE IS WRONG. THEY DON'T OPEN UNTIL 12 NOON!!! not at 10 as listed.

Diabolical Damion of the Spoke in Williamstown damaged my derailleurs so I cannot pedal and shift.read more

Several bike and wheel repair visits under my belt here. Very good, informative, kind staff even…read morewhen busy. Repairs might be a bit pricey, but you know they're being done right, with a comprehensive explanation of what and why.

Purchased a pair of e-bikes this month! John and the staff were very helpful in determining which…read morebrand and model of bike would best fit our lifestyle & fun style! Ended up with Aventon Level2s. We haven't biked in years but jumped on these like we were 16 not 60 something! I feel we got a very good deal, great service & a place to have the bikes serviced with confidence.