Everyone always complains in reviews but I wanted to say, Thank You! I worked with Shirley to get my internet and Direct TV package installed and she walked me through the entire process. Her customer service was amazing! Then the other night I lost my internet and Direct TV connections, I texted with Michael and he had it back in a short time. I can't thank both of them enough. Shirley and Michael are 2 people that want to make sure you have a great experience with a company and they have. I am so happy with my Direct TV through Smartaira and I am saving $100 per month by doing it this way.....the only problem is, what am I going to do with this $1200 a year, I just SAVED???? read more

Your customer service representative, Wil Charles McGregor, was terrific in solving my billing issue. He called me back within hours rectified the issue and I'm a happy customer. Smartaira is lucky to have a dedicated representative on their team. Thanks again for all your help. read more

We tried Smartaira for 60 days, and for our family was horrible. -- New devices, the mac address has to been given to Smartaira to enter on their servers. -- Continuelly, TVs, Xbox's, tablets and phones go of sync. -- When calling Customer Service or Support, they don't pick up. After leaving a message. They don't return calls period. -- Tier 2 or 3 Tickets written up due to technical issues, the customer service team schedules a call with the Tier 2 or 3 for the next day. They never call you even though an appointment has been scheduled. They are very cheap, $45.00 month. Yet, it is not worth having as an internet provider. The Customer Service and Support is horrible. It's as leasing a new Suburban Truck, fully loaded and yet it can not go more than 25 miles per hour and constantly breaks down. Negative 1 star ! read more

The internet service at our building went out over 24 hours ago and we have not idea when service will resume. This was when we found out that Bozzuto management had changed providers and contracted with Smartaira--they did not tell us. Thank you Bozzuto for contracting with yet another cheap but poor quality provider. read more

Horrible service, constant outage with no warning and no expected timeline to get service back up. 0 star, do NOT recommend.

Had an issue during the rain storm and internet went out, they communicated via email about the status and once they got the issue squared away my service was not working due to a router malfunction. I called twch support and Mike M. walked me through resetting the appropriate values and wa-la! My internet was back up and running. Thanks to Mike for making it happen. Also it was close to closing time and he still stayed on the line and helped me, you know that doesn't happen! Kudos read more

At my first apartment I signed up with them, while using Spectrum as the main internet user provider. The internet service and price was fine. It wasn't until I wanted to opt out that it became a nightmare. We informed them via the website that we are opting out and insuring that we were done with them since we had moved. We then set up the internet with spectrum for the remainder of our new apartment. I was then billed a month later for the same price as it was before. I called them, on a wait time of 2 hours. Finally getting a representative, she assured me that they would fix the issue and a technician would contact shortly. Within the hour was what I was told when I asked about an estimate. They never called me back. I had to do the same 2 hour wait the next day for a different agent to tell me I had to cancel my card from the bank first so they can review it and not accidentally charge me. A technician then got back to me about return policies for the router. Sounds good. They send me the label and I print it out. A few days later I'm suddenly charged a late fee on the last bill as well as a 160 dollar equipment fee that they said would take up to 10 days before they charged the equipment, not counting the days that it would take to deliver it alone. So I try and cut the middle man, and headed to there LA location at 620 W 135th St Gardena, CA 90248 United States to drop off the box myself as I was informed I could during the phone call. Upon arriving I can't find a single entrance to the facility and find out that a catering company rents out the building and doesn't know anything about the company. Mind you the name smartaria is plastered on the side of the building next to the freeway so it's visible from a pretty far distance. Now I'm waiting for what will most likely be another 2 hour call. They have no optimization to cancel online and require you to handle all cancellations and terms through calls/representatives. They also advertise that a representative would get back to me if I texted their service hotline and I never received a single reply for any of my questions. I would not recommending using them if you have other options within your range. read more

My service has been out nearly 24 hours, and after my 1st call lasting 30 minutes where the most the rep did with me was unplug/replug the router, the rep then hung up on me after I asked to speak to a manager and that waiting a week for a tech to come out was unacceptable! When I called back, the other 2 reps tried to help but couldn't source the issue and said they needed a tech to come out. The next available was 12/14. It is absolutely asinine this day and age to ask a customer to wait a WEEK before someone comes to fix the issue. If you can't handle the volume of complexes you monopolize with your service, then stop taking them on. I only had their service for 3 weeks. I'm currently sitting in Spectrum to pick up my new wifi box to start up faster than Smartaira could get a rep to fix the issue. read more

I am really enjoying my services with Smartaira! When I moved into my apartments, I was grateful for the INSTANTON services. The instructions to access the services were detailed and I love the quick responses to set up. Since I have been at my apartments, Smartaira has stopped by and hosted events and offered special promotions. When there are outages, the team is rapid in their response and usually sends a technician out to assess and restore service, immediately. Since I work from home, this is extremely important and I appreciate how efficient the team is. I would love to leave a 5 star review for Mitchell and Andrea! Their customer service is superb and any time I need assistance, they have been available and extremely helpful! Smartaira is lucky to have them on the team! Thanks for all your assistance, I am truly grateful! read more

I was having trouble this morning with my TV signal. I called customer service they were very helpful, polite, and professional. They scheduled a technician to come on Monday. There's not much more one can ask for. read more

Smartaira is the most professional and reliable company I've ever dealt with. Shirley and Nicole who handle accounts and INSTANTON requests are phenomenal and quick to respond even for last minute installs! I really appreciate techs Miguel and Angel who have been so friendly and helpful :) If you're looking to switch to an internet that is reliable and has amazing customer service look no further!! read more

Update: their tech support emailed me and blamed microwaves to be the reason for slower speeds, but not address the intermittent outages. This company is a joke. Last few months have been horrible with this service. Nonstop intermittent outages every 10-15 minutes , asked that they replaced the modem the first time but the tech said it was a main line issue to the apartment building and was fixed 10 minutes later it happened again. New tech came out replaced the modem now I'm not getting the speeds I'm paying for along with intermittent outrages again. Every time I call tech support no one picks up. I work from home and am on the phones for close to 12 hours. Having these non stop outages are costing me money. May as well try tmobile home internet as it's cheaper and at least the pick up their phones. read more

They don't have weekend tech support people. It takes forever till they answer their phones. My message machine hasn't worked in days and they didnt know how to fix it for weeks. They have no technical service that answers the phone. The. Phone rings forever and then u are put on hold and no one answers forever It is the worst run company. My phone is always either no dial tone or no message machine. I recommend that u don't use them. It Saturday and I haven't had service all day and they won't answer their phone till Monday It a Mickey mode company run by Goofey How do they stay in business? Terrible phone company Finished 0 read more

Shantay is one of the most helpful customer service people I have ever encountered. She followed up on our conversation and made sure I was awareof everything. She made special requests for me and deliovered on them. I highly recomend her services to anyone who calls yhour firm. Thanks for hiring her. read more

My Internet is cutting off 10 or15 times a day. I try to sign up with another Internet company unfortunately, the community I live they block all other services so I've been dealing with this company for 3 years calling and calling and calling they come they change the modem they change the wiring is not working. and then I complain to the office here oh why don't you email us please? Nobody sign up with this monster company maybe they're cheap but you pay what you get. read more

I'm so done with this company's internet service. I have never had so many internet disruptions with any other company as I have had with this one. I have complained about this numerous times and the only reason I am with them still is because the apartment complex does not all any other provider. how is this even legal. I work from home and in the last 6 months I have experienced 4 outages. One of the outages lasted 6 days. Now I trying to deal with two outages in one week!!!! This is costing me money and a bad reputation on my business. The only respones I get with customer service is, I'm sorry but our technicians are doing everything they can. Mind you when I ask the property management, they inform me no one has been out there to check anything. Smartaira do better! read more

Smartaira is garbage. Read the real reviews. unreliable. My issue is how corrupt they are. I left my modem with the management team downstairs, and I know they recieved it... but no one from smartaira logged it in, so they charged me 160 for their crap modem. When I disputed this, they pretended like "o well, we cant help you." So basically they recieved the modem from the property manager but pretend like they did not get it. Go with spectrum, its cheaper, and you have to make sure you get the promo they offer, because they are clowny too, and will try to charge you full price for any promo after they install it... but it is much more reliable, they are crooks too though. Those are our only 2 choices in this building. I tried calling verizon... they say 35 a month. I will try them when i move for 35 a month. We will see, my experience with the Corporations is that they know they own the government, and they just do whatever predatory thing they want, knowing no one is really overseeing them anymore... you really have to watch out- they know no one will do anything about it. EXCEPT LUIGI! And they wonder why... very few honest corporations left. If any... read more

I've called Smartaira support over the years for several small technical issues. They are very fast and courteous whenever I call. Today I spoke with Victoria and she was particularly exceptional! read more

I use Smartaira in Seattle, and it is the worst internet provider I've ever had. Frequent outages that last for several days. I don't have internet all day today, they wrote me that they are aware of the issue but don't know what to do and don't have an ETA when it will be fixed. I have to wake up at 7 am and go look for the internet somewhere else to be able to be on my important work call at 8 am. Shame on you, Smartaira. read more

This company is TRASH. I just put a review on Google and they were so quick to reply on there and tell me someone was going to reach out about the terrible service I've received since I started using this company and guess what? They STILL haven't called me! Just like I'm still waiting for a call back from earlier in the week when I had to call because I had no internet service. Everyday it's something. Whether there is an outage or the internet is just so slow that I can't even open a website. I work from home and pay for the highest internet speed. It is unacceptable to have a problem every single day!!! If you're moving into a building that only uses this internet service, look elsewhere! $100 a month for nothing. read more

Smartaira - Internet Service Providers Near Me - Los Angeles, California

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Amazing service, super friendly and helpful! Fixed our problem immediately! Thanks Luis Garcia!

Terrible customer service, they're non responsive and unreliable. They're worse than Spectrum if that's possible. For a so called technology company they're archaic and poorly managed. Awful experience dealing with them! read more

I just recently moved and decided to go with Smartaira as my wifi provider. They offered an amazing introductory price and long term plan. The technician who came out to install the router, Miguel, was super knowledgeable, professional and courteous. The customer care rep, Michael Meserole, went above and beyond to make sure my concerns were heard and the work to be completed was done in an efficient and timely manner. I can recommend Smataira and hopefully you will have as wonderful an experience getting set up and being looked after as I have. read more

I have received help from Luis Garcia twice and he is a wonderful tech problem solver and persevering and professional and on time. He even walked me through tricky instructions over the phone once when my satellite connection came back on. On top of this, I live in a very old building. He is excellent. read more

I want to update my review since this post. I was lucky to reach an agent right when they opened who was extremely helpful. This agent, Wil Mcgregor, truly went out of his way and consistently followed up to make sure all issues were resolved in a timely manner. This company is very lucky to have him! read more

Worst costumer service. I keep getting told someone will call me back but I don't get a call. And when I do call them back to request an update, I'm on hold for 1 hour before I can get a rep online. Avoid using this company at all cost. read more

Stay away people from this company. Horrible customer support. Home internet isn't working, I called so many times, I eventually gave up. +30 mins waiting to speak to a specialist to solve the issue. I sent emails with pictures documenting the issue and no response. They scheduled a tech to come and guess what, he didn't show up. Seriously if you have another option go with it. Never go with Smartaira. read more

I worked with Nicole Sambrano using instantOn and she was so helpful and nice. I hope to work with her again.

I had the very best experience with Nicole and Shirley. They were top notch: professional and awesome to work with! I'd recommend them every day! read more

I was lucky to have Michael Jorgensen as my customer service agent today. He was polite and took care of my concerns. Thank you for making sure the problem was being resolved. read more

Nothing but problems since my install. The service goes down at least once a day and usually during an important work Zoom call. They have horrible customer service. It usually takes a hour and a half to get through. They never call back or do anything they say they will do. Just awful. Stay away from this nightmare company. read more

Chris did a great job of answering all of my questions. Thanks so much for the outstanding customer service!

Old company, Consolidate Smart Systems, just changed name, to Smartaira. I was praying new ownership because I love DTV and hate spectrum. Five years ago I left DTV for Spectrum solely because of this company, they never resolved any issues when they arose, Despite loving DTV platform way more than Spectrum. I still left. Two weeks ago, I saw that a new company has contract in same building i've lived for past 15 years. So I called them up, for my love of DTV. To make the switch. First time I called girl was really sweet, but for some reason her computer was down, but she would have someone call me back the next day. The next day someone called me back as she promised. Sweet! But I was in a meeting, missed call, so I tried calling back. No luck. The 2nd, 3rd and 4th time I called, there was always an issues, and they'd have someone call me back. Nobody ever did, The 5th, 6th and 7th time I called, u leave callback number and they call u back, usually within 5 mins. Two of those times an issue, someone would call back. Didn't. The 3rd time, rang twice, and I answered but apparantly too late. The 8th, 9th and 10th time I called, left callback number again. Waited by phone, half a ring into, i answered ASAP so I woldn't miss call, but they hung up. THIS IS NOT A JOKE, I CALLED 10-15 TIMES, NO EXAGGERATION!!! I'M A NEW CUSTOMER. THEY JUST DONE CARE! OMG, they are probably worse with new company than I ever remember them being the first time I was with them. Old company has 405 Google reviews 2.8 stars. Yelp reviews has 568 reviews and 2.0 stars. LOL New company are at 33 reviews 4.5 stars. Obviously these are friends and family. Give it 1-2 years when reviews hit 1-200. Theyll be at 2-3 stars again. Having lotta stars and only 2 stars is extremely difficult. But that was their rating. I cant believe my building would give them the contract to service DTV in our building. Theyre absolutely awful. I'm in shock. Can't call DTV direct to install, u have to go through them. Its safe to say I'll be sticking with Spectrum the next few years. Its also safe to say, u should think twice before using them. If there is another option. Better take it. read more

worst internet service ever! Doesn't have a real 24/7 tech support as advertised, doesn't respond to tickets - I've called and emailed everyday for 8 days now and they haven't fixed the WiFi issue and the people who answer the phone can't do anything besides add a note to your ticket. My advice is to not move into an apartment that uses Smartaira if you want WiFi that is reliable. They aren't even a real ISP with infrastructure, they are a third-party ISP that uses other companies infrastructure. My apartment complex charges me $100 a month for this subpar internet & you as a tenant are not the real customer, your apartment complex is & they are making money off of you by using Smartaira by charging more than they get charged. They also say you will have WiFi where ever you are in the complex which is a total lie, I walk 5 steps out my door and WiFi drops. I will be talking to my state reps, attorney general, congressional reps and the FCC to address the issues with Smartaira, multi-unit ISP's and third-party ISP's because it's insane they should be able to operate in this manner. read more

This company is so bad it's a joke, they called right away after my previous yelp review. They cut off my Internet while I was working (work from home need computer). They stated it was because they didn't get my Feb payment. It was a nightmare getting them proof but they found they were trying to charge me twice and the second charge that was for a totally different amount was failing so I sent proof I paid, however they illegally took another payment that day WITHOUT MY AUTHORIZATION because they were still under the impression I had not paid (had not sent proof yet as it was impossible to reach anyone Friday). After posting a yelp review, suddenly they got back to me. They apologized and said they realized the error and would take care of it. They refunded the bogus charge that day and I updated my review as Monica in billing assured me the issue was fixed. Yesterday they attempted to take our another bogus payment and today they were successful via the automated payment system. Most of all this company is impossible to get problems solved and has caused my family such great stress. I am now contacting legal so I can sue as I work for financial company and we have very strict guidelines for payments and processing. DO NOT HIRE THIS COMPANY IF YOU ARE CONSIDERING PUTTING THEM IN YOUR COMPLEX OR IF YOU PERSONALLY. If anyone knows how I can pursue legal action. Companies need to be held accountable for the stress and problems their mistakes cause. And don't believe the 5 star reviews, these are not real as their rating was so poor with hundreds of reviews and now they have a 3.9 with only less than 40 reviews so they have reset.the reviews and added fake. Just read all of the 1 star reviews. That tells who they are. They are STEALING MY MONEY and billing department not available until Monday and the support can't help at all. My complex has dropped them so that tells you how bad they are. If anyone can give me advice (not the company). on how to move forward with the UNAUTHORIZED charges as they were made well aware before this last bogus charges was taken out of my account. You can mess with a lot of things but don't mess with people's money!!! We have a car we are trying to repair and this charge being taken out means I will need to canc reschedule lose more time and money for a mistake that Monica in billing stated they handled! Bottom line is a company like internet is only as good as the service they provide and it is really bad. Reps are nice and friendly but are not able to really do much but forward messages tickets and emails. AGAIN, IF YOU WANT TO PROVIDE YOUR RESIDENTS WITH A QUALITY PRODUCT OR CUSTOMER SERVICE, DO NOT USE THIS COMPANY. LOOK INTO THE MANY COMPLAINTS AND ISSUES FROM OTHER SOURCES. read more

Victoria Carbajal assisted me in a very pleasant manner . I was pleased with her professionalism and quickness. I was given more than I needed in this instance . My confused worries were solved. I went from feeling grumpy in confusion to feeling lovely in relief. read more

If it would let me give 0 stars I would. My internet is an absolute joke at my apartment. For the last month and a half I've been calling in 3-4 times a week trying to get assistance with my internet issues and they keep creating a new ticket complaint and saying I'll get a call within 1 business day. I haven't ever received a call, and I can't ever talk to anyone who knows anything or has any power to make something happen when I call. I have never had such horrible costumer service. read more

4 months in Internet still cutting off everyday at 7:00 at Lake St James Conyers Georgia 30094 everybody in the 14 building is having problems with this internet you all need to fix this or wave our $53 that we're paying you... Fix it now.. every night it's saying reconnect and then when you try to reconnect it it won't connect.... read more

Shirley and Miguel are amazing !! They got me set up fast and their customer service is amazing. Their service is why I decided to go with this company and not one of the big box retailers. read more

Stay away and save yourself the headache! Customer service is the worst and will not do anything to compensate for the lack of service you have ongoing for multiple days. Every other month my internet is crashing and this problem last for days! My internet just went out again this weekend and the representative named John was very unhelpful when I called asking for their assistance he said they'd give me a call back maybe in a couple of hours since on their end it reflects there is no issue. ‍ wish I would have stayed with AT&T read more