I recently moved into new condo in Rockville Maryland. The home has a 2GIG-GC2E -345 home automation controller, 2 wireless door sensors , and 1 motion sensor installed by Smartcom. The motion sensor does work. Please see attached pictures regarding the placement and lack of placement of the door sensors. I would like a tech to come and correctly install the door sensors. thank you read more

SmartCom Home Technologies - Home Theatre Installation Near Me - Fredericksburg, Virginia

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This company cares more about profits than it does providing quality customer service and is only in business because the lack of competition. If you can, hire somebody else. The sales guy at our design center meeting and the warranty guy were sarcastic and put more effort into arguing their positions, which made no logical sense, instead of building trust and creating solutions. This seems to be an organizational defect based on my observations from interactions and inquiries. The warranty guy replaced 1 Ethernet terminal and just left the old one right on the ground outside because I wouldn't purchase a service through them. Very unprofessional. read more

We just had a warranty repair completed on our Google Nest doorbell. Jeremy was awesome! He helped us get our phones set up as well as solving another minor problem that wasn't warrantied. Jeremy was professional and respectful. We're very happy with the service. read more

Smartcom sent Jeremy to diagnose and repair my central vacuum and home sound system. When I called to schedule the repair they weren't sure if they could help me because they didn't install the systems and don't normally install and repair the brands that I own. Jeremy arrived on time and was able to assess the problems with both systems. He is an expert technician and was very professional and patiently explained everything to me. He replaced some small parts for no extra cost. I only paid a reasonable service fee. I'm very pleased with the results and would definitely call them again. read more

This is a company based in Fredericksburg VA. They were pushed on me by builder -big mistake! They don't leave/give you any wiring plan of your house and don't return calls. It's one of the worst customer services I've ever seen! Don't do business with them if you can avoid! read more

If I could leave a zero star review for SmartCom, I would. I purchased a Stanley Martin home last summer, and about a week before going to settlement in March 2020, I noticed SmartCom did not install the wireless access point in the ceiling on the third floor of my home as the sales contract we all signed stated. Since then, I have been given nothing but the runaround for scheduling the appointment for SmartCom to come out and fix their error, only to be fed up to the point where I simply told them to mail me the access point so I could install it myself (not in the ceiling, mind you, where it was supposed to go originally, but on the wall in one of my bedrooms where I had an Ethernet jack pre-wired). For this "workaround", SmartCom first mailed me the wireless access point, and at that point, I realized I couldn't even mount it on my wall because they sent me an access point that is only capable of being mounted with a single gang box outlet. Of course they installed the Ethernet jack right below the coaxial outlet as part of a quad box outlet during the construction of the home, rendering it impossible to mount this access point on the wall. Then I call them back and tell them this, and the woman on the phone suggested I watch YouTube videos on how to install the access point. I assume they didn't understand my problem so they figured the way to rectify it was by sending me a 8-port switch with PoE for the access point. This still didn't eliminate the fact that I CANNOT use the access point with my wall outlet setup. After notifying them I simply want my $500 back for the price of the access point install, they tell me they can't process refunds and to contact the builder who, of course, haven't responded themselves to my inquiry. If SmartCom had done things right the first time, this would not have been a problem. An overall terrible experience for my first homebuying experience. Whatever you do guys and gals, do not buy a home with SmartCom as the low voltage/cabling contractor. read more

SmartCom Home Technologies - The wireless access point mount SmartCom sent me. - Home Theatre Installation Near Me - Fredericksburg, Virginia

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Recently had a new home built in Leeland. Went through builder for Bose install and tv mounting. No choices there but called smartcom to set up TV mounting and Bose setup and walk through....awesome. Super punctual and polite. Great folks and awesome company. Don't listen to other reviews. read more

We had smartcom do the install for distributed audio and multimedia on our new construction. The products they offer were decent enough and they had a lot of options but their prices were ridiculous. For example, they wanted $400 to run a 10 foot HDMI in wall cable. Mind you, this would be done before the drywall was up. Seriously? Of course, we didn't have any other options as we weren't allowed in the house during construction and could not bring in another home theater installer of our own choosing. My main problem with this company was what happened after install. When the techs came to activate the system, they knew only the basics about how the system worked. Many of the questions that I asked were met with a response of, "Well, there's a manual on the website." Ok, so you sell and install this particular product, but you don't know how it works? As an aside, the salesman who we worked with told me after we'd finished up and signed the contract that he'd just come to the company after selling heavy machinery all his life. Well, congrats on the career change, but shouldn't you know something about home automation and distributed audio other than being able to tell the difference between and in-wall and in-ceiling speaker? The final straw came when we tried to get the Wireless Access Point working. It was placed in the front of the house on an outside wall. I'll admit that I should have educated myself about how these things work before agreeing with the salesman about it's location. I learned, sometime thereafter, that WAPs should be located in the center of the house to maximize the coverage. As it is, we really don't get service with the WAP on the second floor of our house (the only reason we got it). We'e gone around and around with our homebuilder and SmartCom and have not reached what I consider an acceptable resolution at this point. Knowing what I know now, there is no way I could recommend this company based on their prices and service post installation. If you need a HDMI cable run for your tv, do it yourself. I've since done a few and the total cost for materials and my time was about $25 (and that's with having to cut into the drywall). read more

Our experience with Smartcom as excellent. They knowledgeable and provided excellent customer service through the process of building our home. After closing, our Smartcom representative came and gave us a throigh walkthrough of all the editions we put into the home. They made us confident in purchase. read more

Don't do business and don't install thru your builder. I requested to cancel the service and they continue to charge me. They never told me that a form was required. You are better off installing the systems yourself! read more

Horrible customer service! If I could give zero or negative ratings I would! I just moved in to my newly built home and unfortunately for me my builder used Smartcom. I've had a beeping alarm error for 12 hours and counting that I can't clear. It is driving us insane! Multiple calls to support only result in a promise to page the on call technician with zero call backs! If you have a choice, don't deal with this company! read more

If I could give 0 stars I would. Sarah, is the most incompetent little girl working there. She was clueless of the most basic questions I asked her about our new service. They are really a headache to work with. I will say I was really pleased with Robert who was very dedicated to addressing my questions and concerns. Overall, I would not recommend them to anyone. Be aware. read more

Erik F nailed it in his review. Expensive wiring: $85 for a CAT 6 UPGRADE and $215 for a '28" Panel Upgrade' that is nothing more than a larger plastic box. (I can't see paying $50 for a plastic box that holds wires, ouch!) Outdated tech: the Concord 4 security system has a limited set of features (no speed arming??!?!?!) and only handles 10 sensors, meaning that all my fire/smoke sensors are one alert, all water leak detectors are one, etc. So it would be impossible to tell if the water leak were in the laundry or in the basement. Figuring out how to silence the keypad beeps when arming/disarming is ridiculously complex (buried 8 levels deep in poorly designed menus). Mobile app is so-so. B( Poor install: The living room front speakers (wall mounted) were wired backwards. Seriously, how basic is that to get right? Untrained techs: The first two that showed up apparently couldn't figure out how to make the wired-in water sensors work, so just put in wifi ones. Which would be okay, except that they are HUGE. And just didn't fit where I needed them. And they couldn't silence the keypads (I figured it out myself later). Incompatible wiring: When Verizon showed up to run their services, they didn't have what they needed where the wire bundle came out of the house. There was even talk about cutting into our new ceilings to run wires! Eventually they used an extra wire in the existing bundle to run low voltage power out to the external network terminal. However, two months later when they came to take out the temp line and connect to the permanent one, they said that was a fire hazard and made us make further changes. I think it's up to SmartCom to make sure that the popular TV and Internet providers in this area know how to wire into their bundle and that they supply absolutely everything for the providers to do that. Very unhappy with the builder for not letting me pick someone to do the work I wanted. Highly recommend builders look elsewhere than SmartCom and homeowners use wifi, Sonos for music, and SimpliSafe for an alarm. Dealing with everyone at SmartCom except for the salesman has been painful. read more

I tried to make a residential speaker purchase since they were a Klipsch authorized dealer. Aaron V. told me was told their "dealer contract" required them to install all speakers they sell. I've spoken to a number of custom installers already and this sounded very suspicious to me and did not make sense. Their prices were quite inflated, too. $200-$300 extra per speaker over other installers that were located closer to DC. And that didn't even include fishing speaker wires! I tried to purchase locally, but this company couldn't come close. From their website it appears they specialize in new construction installations, which is why they can probably get away with charging way too much. Even on the main page they state they're about making a "Profit Center" out of overcharging for low voltage wiring. Makes me really wonder what your money actually pays for when you purchase a new home. Buyer beware! read more

If you want overpriced super old equipment then go with them, I wouldn't have chosen them but our builder used them as the installer to put our Alarm system in our new home which looks and performs like its from the 80's. I had to call them back out to fix all my ethernet connections since nearly all of them were miswired when I tried to use them after moving into my house. read more

Since I moved into my new home I have had some problems with several of my home technology systems, but serious medical issues occurred and I did not follow through with getting the problems corrected until after the warranty had expired. When I finally was able to address the service issues and learned that the systems were off warranty, I sent an email to the company. The president of SmartCom himself called me and told him he would take care of any service issues without any additional cost to me because of my special issues. He kept his word and sent two of the most courteous and helpful technicians ( Frank and Lamar) to my home who not only corrected all of the technical problems, but spent an incredible amount of time explaining how to use the various security, music, intercom, and other systems. They were not only extremely knowledgeable, but most importantly they patiently walked me through the instructions on using the systems in a way that was clear and understandable. From past experience, I know that this is not the norm with technology companies. I applaud both the management and the employees of Smartcom for taking the customer's needs seriously and would give their customer service the highest marks! read more