I am never going back there The customer service is horrible and mean and racist They tried to scam…read moreme for $200 Since we had to leave the storage ultra clean and they went in front of the storage and left a big mess and said it was me the one who made the mess even though I had prove

the manager who Works here likes to instill fear in all of the customers about them.Having to move…read moreout in forty eight hours which is which is form of abuse and not right at all even if the customer doesn't do anything. I know a few people who have now gotten kicked out for nothing. the only thing is that she doesn't like them for what ever reason. Definitely run and go some were else

First time renting a storage facility. Tyler wa awesome. Explained all charges very clearly and…read moreeverything processed in very quick order. High recommendations.!

Being charged $100 more per month for my unit than the standard rate for a unit of that size…read more Cannot get an explanation or correction. From the looks of the other recent reviews, looks like this location has a real problem. Am going to file a fraud/misuse of funds complaint.

This is a great storage facility. It is very clean. The staff is very helpful and I have not had…read moreany problems here.

**********THE MANAGER IS A THIEF AND STOLE MY STUFF AFTER CHECKING OUT WHAT WAS IN MY…read moreUNIT!************* I bought a unit at auction. The manager, Megan, came by as I was clearing out the unit and stopped to talk to me. Megan pretended she was not the manager as she was watching watch I was pulling out of the unit which was thousands of dollars worth of tools. I told her I was going to need some more time, just a few hours, to clear everything out of unit. She said I would have to talk to the manager in the morning. When I arrived the next morning, the guy working there was not manager and told me Megan was the manager and she ordered me to be locked out and also said she had called someone to pick everything up. I was suppose to have 72 hours to clear everything out. I signed the papers with them 68 hours ago.

Emily S. we tried to call you at the number given and no one knew who you were. The people in…read morethe office where we have our storage unit were no help and basically, told us that "its supply and demand". I asked if that meant they had so many people renting they didn't care about currently paying customers. She said yes. Additionally, the only way we can get our $60 refund is to take a credit on paying more money to them. They said their system is incapable of doing refunds. SO BUYER BEWARE!! THESE PEOPLE WILL RIP YOU OFF! Please look up my information and give me a call Emily if you can truly help resolve things. No one else at the company wants to help.

Anne is the best! She made the experience so easy and explained the process and is very helpfu. If…read moreyou need a storage unit, rent from her. She rules!!!!

Scott and Mr. Kevin are Rockstars above and beyond they helped me with the whole moving process and…read morestorage as well. I wouldn't hesitate to get a storage unit or a U-Haul from these guys. Thank you so much for all the help!

Returning a UHaul we had driven overnight across three states. Tired. UHaul return naive…read more Accidentally went down the block to the liquor store which is also a UHaul return location but REAL sketch, no one to help. I figured out I was in the wrong location and that I should be at Advantage Self Storage. Kevin was phenomenal and the drop off went smooth and quick. Kevin was thorough and provided excellent customer service.

Easy to rent online…read more First month was free and came to the facility on my move in day. Walked through agreement with the people at the desk. Facility itself was ok. A few bugs but nothing or after I came back to remove my items. Called a month before my move out, noted in my account and after I moved out was all set.

Drive all the way during store hours (2:30 on a Friday) and the door is locked. I call them and…read morewhoever answers tells me the manager just isn't there right now and says they'll contact the manager and call me to let me know when she might be there again. What kind of business is this? Three strikes you're out, on to the next.

They will not honor their quoted prices…read more I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed.

This place has security cameras everywhere but they are not recording anything…read more My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables

I have had great and professional communication with Teri! Super easy to work with and I really…read moreappreciate her positive attitude! Laura @ State Farm

I am making a change my review. They are amazing when you're moving, then they increase your…read morestorage almost monthly without notification. Then, when you can no longer afford it and move out, I was told I could leave everything... So I did so I got back this capital letter text message along with a very rude email from the manager who is very much too old for capital letters as am I. Which is why I'm keeping this professional do not use this storage facility unless you want to pay more every single month from what you agreed to initially... And be treated like a villain in their story when you exit and do exactly as instructed.