This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

Got a small storage unit. The guy was professional and nice. Also there's a pokey stop here so…read morethat's good. You can buy a lock from them for $10. The unit was clean. And we got a special for half off for the first three months. We havent moved anything in yet but it looks pretty simple/easy. They also sell packing supplies in the office. Seems a little pricey but it's expected for a small business.

when i first took out storage here, i lived a few blocks away. now it's a 20 minute drive for me,…read moreand i'm still gonna keep my things here for as long as i remain in Portland, because the people who run this location are exceptionally honest, reliable, and take good care of the property. they notify me multiple times before assessing late fees, there are no extra hidden fees or add-ons, and just as an example, when i came in to the office today to report a broken bottle on the lot, she was out there that instant with a broom to sweep it up, even in the rain. AND she remembered my preferred name even though i've only been in the office a couple times...i can't think of anything yall could be doing better. i can't speak to the other locations managed by this company, but i will definitely vouch for this one.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the…read morephone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. in the end this guy ruined my 2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

Amazing service at this location! Brandee is the employee…read morewho has helped me get my unit set up. They are so patient, kind, professional, and time efficient! I was able to get my storage unit same day & have been provided with excellent customer service due to Brandee! I can whole heartily say that Brandee is an employee that is ethical & for the people. Decent pricing/good deals. Large freight elevator on sight plus free dollys !!

Everyone in the office is so helpful, it's actually very clean. I would recommend this place, they…read morealso had a deal going on & you can bring your own lock!! The elevator is a little tricky to handle but spacious when moving stuff down. Good security as well! Definitely recommend if you're looking for a place close to downtown

Storage units are already a nightmare. This one strives to be even worse than the rest…read more Just stay away. The rudest staff you'll ever experience. They won't let you in after 3:30 on the weekends. I've received several calls because I "missed payment" when in reality they just forgot to run the payment.

I have been a customer of this location for almost 2 years. I have had to change units as I find…read moremore stuff and the staff has been so great to help with that. I never thought that I'd have any relationship with a self storage company but every time I go in to gaze upon my useless junk everyone has f the staff is so friendly. Vern and Breann are the two most friendly employees I've met and who remember my name and my husband's name every single time. They are always so friendly and so helpful that I enjoy going in there in spite of my not dealing with all of my useless stuff. I go in there and meet them at the desk and they are always smiling, helpful and have laughed at my jokes. I can't recommend this location for storing your valuables or useless stuff more. They have many different sizes of units so you can expand or contract the space as you need it and depending on what is available

Don't rent from Public Storage. They are a scam. I originally was charged $99 for a 10×15 unit,…read moretoday they raised the rent $120 to $632. It's basically entrapment, you're desperate to find a storage unit and they know it. I have had the rent raised twice in a year. They know you have little recourse and they don't care. They will auction your unit off, often in 2 weeks, if you are late paying.

We've been renting from this place since November and I wish we had not moved in!…read more 1. There is NOBODY to talk to if you have questions or if you cannot access your unit (which it frequently happens). They do not have a call center and there is nobody at the office on the property. When you select "talk to your property manager" it always goes to voicemail. 2. The access doors to the buildings are all broken and have been out of service for months. If you need to get in, you need to go through a maze which takes 3x longer if you are moving big things. 3. During the days, the roller doors to access the buildings are wide open, giving anyone in the property access to all the units. 4. We cannot access our unit anymore with our elevator code. It just stopped working and there is nobody around to ask to fix it. Eventually I got onto the chat with someone, on my laptop at home. He wants me to go to the unit and call them, but how can I do that with my laptop? The phone app does not have the chat feature. Please DO NOT USE THIS COMPANY.

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

I looked at several storage places before renting here, and Broadway Storage was easily the best…read moreoption. Kendall and Kristoff were both really helpful, answered my questions, and made the whole process straightforward. The place is clean, climate controlled, and feels secure, which mattered a lot to me. After seeing a few other spots, I felt much better about renting here. Glad I found this place.

They just allowed someone to take all my things out of the storage unit. I don't even know who has…read moremy stuff.

EXTREME COST INCREASE.. BEWARE My RENT JUST DOUBLED from May…read more2026 to June 2026.. ONE MONTH! They Say, in other reviews, that this is because it was an "introductory offer" .. NO. This is after many months as a good paying customer.. way past any introductory offer. DOUBLED in ONE MONTH

This is the worst bait-and-switch storage rental company I have ever rented from. I started the…read morerental at a promotional reduced rate for 2 months, then at the regular price of $109, with a $13 mandatory rental insurance fee. Within approximately 10 months, less than a year, my rental price increased by almost 70% automatically. I went online to find the storage size for $109. This was a surprise that angered me. I called the agency and asked for an explanation. I was offered a reduced rate that amounted to about $20. Sufficient to say, I am leaving this scam company. Do not trust this company. Ever!