Ordered through Uber eats. Hi it the double classic smash the big shrimp roll smash tots and a cup of chili which was free with purchase. The burger was good but a bit salty. The smash tots have olive oil garlic and I think oregano. Some more heavily coated. But crispy. I prefer plain tots. The cup of chili was sideways in the bag and leaked all over everything in the bag. Cup Was not full. But what I was able to taste was good. Did not receive the shrimp roll. Uber credited me for that. I might order again. read more

I'm not sure why folks are giving this place 3 stars but it was a solid burger that was well seasoned with some fresh toppings and delicious fries! I'll be back for the fast service and family friendly ambiance. read more

Smashburger - CLASSIC SMASH was delicious!! - Burgers Near Me - Orland Park, Illinois

Store closed 3 hours early. No sign, still was able to place an online order so I asked for a refund. Manager doesn't even know how to do a refund. First time "here" I will never come back. read more

This franchise is struggling at other locations for some odd reason. Their food is delicious and so are the food options. Can't go wrong here! read more

Smashburger - Burgers Near Me - Orland Park, Illinois

Our family came in to have dinner and the girl taking orders says they are not accepting orders. Extremely rude and no reason. My husband ended up asking what is the reason? And the guy who is cooking the food says too many online orders. Terrible service and rude individuals. Say that there is a long wait for food to be served and let us decide if we will wait or not. read more

I usually don't do reviews for the chains, but the burger was pretty damn good. Theres a lot of options in this area, but my parents wanted to go here so I obliged. I ordered the BBQ bacon smash which was a very tasty burger double patty with onion strings, bacon and obviously bbq sauce, and I opted for the shoe string fries which also were very tasty. We all tried different burgers and everyone was happy with their choices. The woman at the register was courteous and took our order right away, but my only issue was after that. It was pretty slow when we were there, maybe 3 tables with people and only us in line, but it still took awhile for the food to come out. Mine was the last one, and everyone else was halfway finished when I received my food. Maybe they were short handed or whatever, but it was an oddly long time for a burger. Still good though and everything came out hot, so I chalk it up to an anomaly. Would still go back. read more

Walked in at 6 at night ordered a milk shake and was told they weren't doing them anymore as I watched an employee making one The service is horrible there don't go read more

Ordered the green goddess burger that came with avocado. Served old avocado. Was told no shakes available. Watched employee make them self a shake. This is joke. Loud employees. Trash Burger read more

Smashburger - Green goddess, burger, more like trash, goddess burger - Burgers Near Me - Orland Park, Illinois

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I love that I was greeted as soon I walked in by chanique was so nice and professional. The burger was amazing and so were the cheese fries. The best part is the service was so good I almost felt like I was at a sit down restaurant. Thank you for make a simple meal feel like a family meal. read more

Friendly service hot freshly made burger and fries shakes nice and thick Excellent lunch read more

Smashburger - Double cheese burger fat fries - Burgers Near Me - Orland Park, Illinois

It seems they don't offer actual "specials" or "meals" that include your burger, fries and pop, however, if you order a kids meal it does - but you can't get any additional toppings like onions or lettuce on the burger! Other spots simply charge you extra for them versus not providing it as an option at all. So, that was frustrating. The inside was clean, the service was fine. The kids meal came with a lot of fries, enough to share, which was nice. It's actually a pretty big cheeseburger for a kids meal as well. For those that are on a budget or trying not to over indulge, the kids meal is a great option except that it does not give you the option to pay for additional toppings. The kids meal was almost $9 for everything vs. if you bought burger alone it would cost almost $8! Overall, it was an ok experience, but I probably wouldn't return. read more

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Came for a shake and was told "we're not doing shakes right now" so I left. No reason just probably lazy

Ordered two burgers and a fry on December 12, 2025. This location is in the same shared parking area as Cane's chicken, Panera, Chipotle, Smashburger and BJ Brewhouse. The flow of traffic between the drive thru's and limited entrance and exits is a disaster. Understandably you can only drive out going west and come in from the east on 151st. It's not well designated and there are cars turning around to get to the north side of the lot. We parked on the south side of Smashburger and walked through a huge patch of mud on the way to the entrance. We did take-out which was a mistake because the bun gets really soggy and that's on us, but we didn't want to stay because the ambience is not great with low lighting. They have that open counter where the workers stand outside of the operations and bag the takeouts. The patrons are supposed to stay completely away from it, 10 to 15 feet even though the tables are 20 feet away. They told us to "stay away from the counter" when I went to ask where my order was. Why do they have an open counter with workers bagging right next to seating area? They should have the workers work from inside the kitchen area like McAllister's, chipotle, McDonald's and all the other restaurants. So not a great experience. They were really rude about staying away from the counter, so bye we are never coming back... there are better burgers out there. read more

As a person who loves to eat at restaurants, my experience about twenty minutes ago was not good. The employees did not greet me while I stood by a cash register. They didn't let me know they would take my order soon. In the restaurant industry this is completely unacceptable. Upper management should address this very quickly. Behind the scenes, investors have put money behind this store. I told an employee that she should request help from management. She unwisely responded by stating I should help make the food. I am sure professional management will know how to correct this. read more

This is not the first time I have encountered this rude woman. I asked for my money back after I witnessed her being nasty handling my food. I should have taken it and when I got food poisoning sue. She was touching all over a phone and then touched my food as ifI was not going to say anything. Do you know she called me out of my name and a girl. Another employee was there and she asked what happened and I began to explain. She then had the nerve to say, girl shut the fuck up!!!!! I asked her first clarification and started recording. Do not go to here. Hygiene and the handling of food is imperative. She also had the nerve to say black people do too much. Why because they don't want to become sock??? Next tune Smash urger needs to be sued. I have complained about the same lady before. Smash burger obviously do not know how to hire decent people who are clean. read more

Smashburger - Rude smash burger employee - Burgers Near Me - Orland Park, Illinois

For being fast food I would say this is GOOD a little pricey but everything this now a days. The burger had a great flavor not a pre made flavor. The decor gave you a retro vibe read more

Smashburger - Burgers Near Me - Orland Park, Illinois

Average service, store was not tidy, my wife was almost done eating by the time I received my order. Staff did not go out of their way to make us feel welcome. At this price point, great service, hot fresh food is an expectation! Very poor value for price paid for quality received. read more

It's CHAOTIME Was feeling lazy this past Sunday afternoon and decided to Uber Eats a burger and fries from Smashburger. Been meaning to try this place for a good while now! We ordered two Spicy Jalapeño Smash Burgers with red onions as an add-on and a regular-sized Smashfries to share. Ordered arrived nice and hot. Unwrapping the burger made me feel like a kid at Christmas opening his present. The burger looked so so good. I'm personally a SUCKER for jalapeños, so this burger has me entranced before I even had my first bite. The smell of the grilled jalapeños was inviting me to the taste party. And they do not play--they LOADED our burgers up with them peppers. First bite: . The crispy yet juicy smash patty, the flavorful jalapeños, the crunch of the onions, and the spicy chipotle ranch sauce all hugged between two soft buttery buns.... . This was the best burger I've had in a WHILE. Only critique: just needed more of that chipotle ranch and it would've been perfect. The fries! Interesting flavor--rosemary and olive oil are not the first ingredients I would think of when seasoning fries, but they make it work!! So addictive. Tasted fresh. I like my fries slightly crispy on the outside with a soft pillowy interior, so these were right up my alley. Definitely check this place out guys. I can't speak for their original burger, but if you are craving jalapeños in burger form, this is it. Til next time, take care and eat well. Chao for now read more

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They separated my lettuce from the sauce. The milkshake was super duper good. The smash fries were Smashtastic

It was my first time at Smashburger and it was a bit disappointing. Burgers was good but portion was super small for $11 or 12 each and it doesn't come with any sides. We got a large smash fries on the side and the bill was $30 and I was still hungry afterwards. Luckily I brought my water bottle with me so I didn't have to spend more money on a drink. Went home and made myself a ramen with egg which was actually pretty good. For the amount of money I spent on a burger, I could have gotten a bigger and better burger somewhere else. I don't think I will go back again. It was good but expect to be very small burger. read more

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Possibly the worst fast food experience I have ever had. Half of the food on the menu including fries was "unavailable" as we saw the crew literally making fries. Server got our order wrong. Only 1 bottle of ketchup in the entire restaurant that we had to share with three other booths. 3 groups of people literally walked in behind us and walked right out. I wish i would have been one of those people as we wasted $30 tonight. Thanks, will never come here again read more

I'm so shocked to see such low reviews! Granted there's only 4 bad ones, but still - my experience here was the exact opposite! First off, every employee I spoke to was beyond sweet and ready to help me. Stephanie, the manager, was exceptional. They brought my food right to my table and were just all very courteous. The place itself was clean, modern, and bright with all that natural sunshine coming in. The food itself... WOW. I will say the burger (pleasantly) surprised me. I knew it would be yummy, but I didn't think it would sweep me off my feet. I got the single classic burger with a side of Smash tots. Both were delicious - the burger was juicy and I love the bun and Smash sauce. The tots were kinda greasy, but honestly I don't think I've ever had tots that weren't! They were seasoned to perfection, crispy on the outside and soft on the inside. Oh, and the Oreo milkshake... crazy good!!! I eventually just took the lid and straw off and just sipped it because it had chunks of Oreo in it that wouldn't go up the straw. I love when milkshakes have chunks like that in them - it was absolutely amazing. My experience here was super smooth and I'd definitely come here again! read more

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I was so looking forward to this and wanted to give them a great review. Sadly my experience was anything but... The parking lot is poorly laid out and way over crowded. (That has no bearing on my rating.) We ordered, found a table, and I went to the bathroom to wash my hands. There were no paper towels in the bathroom. There was no toilet paper in the bathroom. Thankfully I had tissues in my pocket. I did notify the staff, and it took them several more minutes to address those issues. The worst of the problems happened when our food arrived. We had decided in advance that we would each order a separate burger and cut them in half so that we could taste both options. Cut the mushroom and Swiss no problem. When I attempted to cut the brisket burger it was not cutting. Why? Because the papers that separate the burgers when they are frozen were cooked and served as part of the burger. Not a piece of the paper, the entire square. The manager quickly took the burger away and had them remake it; however, no one really apologized. They just replaced it. I am appreciative of well seasoned food and understand that restaurant food contains quite a bit of sodium. But someone in the kitchen is very heavy-handed with the salt shaker. The truffle mushroom and Swiss burger was the better of the two. I would eat it again. The brisket burger was extremely greasy and the sauce lacked flavor. I had high hopes for that one as a brisket enthusiast and avid home pit master. Overall the best things about our experience: the shakes and the manager. read more

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This is the Second time that we have had rewards and the cashier did not take them off of our bill. This is the Second time that the manager told us to use them next time.... What is the purpose of giving rewards if you Won't Honor Them. That is fraud....Food is Good however the service is poor..., most of the employees are miserable and ignorant. Too bad.... Don't waste your money or your time... read more

I wish I could leave more stars but I can't. I attended this event, never having eaten at smash-burger prior. I got the chicken sandwich and my daughters both got a double bacon burger. Over all the food was good taste wise. The burgers are very greasy so if this isn't your jam stay away. They have great fries and I believe they are better than the tots. However me and my kids were all sick the next day with flu like symptoms. I don't know if it is directly related to eating there but that was the only thing we ate that day, so one can only assume. **be aware that if other people are in your party, your food will all come out at different times. By the time my chicken sandwich was ready, most of the party I was with was already done with their food** read more

Smashburger - Burgers Near Me - Orland Park, Illinois

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We stopped here for a lunch break to try a newer restaurant in the area. The place was nice, but not real clean inside. The burgers were good with nice charred edges and mine had grilled onions with jalapenos and pepper jack cheese. My wife did the regular burger lettuce and tomato. We did get drinks and fries too. I was surprised at the prices, a bit higher than called for, but okay for quality of meats and ingredients. We will go here when in the area again and staff were all friendly and very nice to deal with. read more

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I must admit, they have the best plant based burger so far! However, DO NOT order the onion rings. Simply put , a big glob of grease that doesn't even fill the whole container! I gotta get a heart scan after trying to eat them!!! read more

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I wanted to like this place because I heard great things. I came in today and ordered a single smash burger and fries. The burger was disappointing. First off, the burger is tiny compared to the bun. At least mine was. There was a ton of ketchup and mustard and the sandwich just tasted like bread with condiments. The burger meat itself wasn't anything special and had a bland taste. The fries were a little salty but still good. Unfortunately I don't think I would return. I was there around 615pm and there was hardly any customers and about 12 employees. read more

Smashburger - Classic Smash Burger - Burgers Near Me - Orland Park, Illinois

I received some gift cards for Smash burger, so I've been going there more often than usual. More than I should. I make an effort to avoid fast food the last couple years, but I'm failing here. These guys do it right. They have really good milkshakes, but I don't get those very often (I need to draw the line somewhere). I usually get a double smash burger with everything, smash fries and a fountain drink. The fries are really good and come with Old Bay or something like that on them. This location seems to have only a fair rating, not sure why. The service here has always been fine and the food is really good. read more

This is a nice establishment with fast service and good food. The cashier was extremely friendly and helpful with the food selection. I ordered the grilled chickenburger sandwich with sweet potato fries. The chicken burger is decent, but the shakes are heavenly. The classic smash black bean burger is also a taste bud pleaser. read more

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i used to love this place. but they don't have combos and everything is so expensive. and it takes forever to get an order

Ordered from Uber Eats last night - burgers were extremely burned & the milkshakes were rancid. I have two kids that both have food poisoning from the shakes - they both said they tasted funny (we tasted and confirmed the rancid taste & immediately threw away) and both have been vomiting ever since. Buyer beware. read more

The food is great as I've been here a few times. My one advice is to check your food before you leave. I paid for a double burger got home and it was a single burger. Cooks psy attention to what you're doing. read more

Manager of this place in October 2024 couldn't manage a bowl of jello if his life depended on it. The staff does not care about anything. I watched the cook pickup fries off the ground and then continue to cook food without changing gloves. I waited 37min for two burgers and a 3 piece tender and the place was EMPTY. After 40min I asked for a refund because these people working there are brain dead. Fire everyone read more

Smash Burger is a new restaurant is Orland Park IL. The restaurant is spacious with lots of seating. There is outdoor seating, which will be perfect for summer weather. There is a parking lot, but it is shared with other business, so it will be crowed depending on the time you visit. The store was moderately clean, but definitely could improve by having workers wipe the tables. I ordered a Turkey Double Bacon Smash Burger that consisted of Turkey, American cheese, bacon, lettuce, tomatoes, pickles, Smash Sauce, ketchup and toasted bun. I enjoyed my burger! I had sweet potato fries and a Mocha Coffee Milk Shake. The fries were good, but not plentiful. This serving could have been bigger. The Milk shake was good and I would purchase that again. The price is moderate. The burgers cost around 6 to 10 dollars and the sides cost around 3 to 4 dollars so it is affordable. My overall experience was good and I will return to this restaurant. read more

Burger was really good well seasoned wasn't a big fan of the fries, the service could've been better read more

Smashburger - Burgers Near Me - Orland Park, Illinois

A meal and an amusement park! This place has a floor is so greasy you'll be slipping and sliding all over the place. We ordered both a regular size and large size fries and they were the exact same size, so make of that what you will. The burgers are ok, average quality, above average price. The Smashfries are great though. read more

Overpriced and salty. I'm annoyed I tipped. I was trying to select no but it was not the easiest and I didn't want to hold up the line. I have never been so annoyed over a $20 burger meal. read more

5 stars to the guy who was on grill saturday. Damnnn that burger juicy, perfectly cooked to perfection! He had one of them bull ring piercings and dark eyes (he was quite attractive). His service was quite appreciated from my taste buds to my eye balls. Will be coming back for his juicy burgers! read more

My bacon cheeseburger was average, nothing extra special from what I've had at other places with a better quality. My Turkey burger is a great concept, but a but a bit salty. My onion stack was a bit disappointing due to the thin way they are made. They would be perfect for going on a burger. My fries however were a highlight. The seasoning combination is something you are more likely to find in fancier resteraunt. They don't need anything on them. I would possibly come back here simply for the service and the fries. read more

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