I had a great experience at this Smashburger location in Tempe Marketplace! The employees were helpful, friendly and patient with me as I decided on what I wanted. The dining room was empty so my friend and I had the whole place to ourselves for a while. The last minute shoppers started to creep in as we left, but our meal was made fresh and delicious! Everything was seasoned perfectly and my burger tasted way better than it looked. I admit I was a bit underwhelmed when it was brought to me, but once I took that first bite, I was reminded that I shouldn't judge a book by its cover, lol. It was the perfect size as I didn't want to overwhelm myself since I also got the Smashtots. I do wish the cheese on top wasn't a melted shredded cheese, but a cheese sauce instead. Other than that, I ate every bit of my burger and tots. My friend also agreed that everything tasted great. We were glad to be able to enJOY a stress-free meal on this busy Christmas Eve that also didn't break the bank. They keep the place clean and inviting. I will definitely return! read more

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Pro-tip: There's a nice discount if you're in ASU student and show your student ID Highlights: Fun options for burgers and the rosemary fries for a fast food meal is a nice touch. The food comes out fairly quickly. Lowlights: The place smelled like feet like at a McDonald's playhouse so we needed to sit outdoors. read more

Smashburger - TRUFFLE MUSHROOM SMASH® - Burgers Near Me - Tempe, Arizona

One of my favorite burger places. For how much fast food had gone up, these prices at Smash are reasonable, they have deals on the app and if you sign up. Fresh to order yummy burgers. Friendly staff. Seating inside and out. Parking close by. Near the movie theatre! read more

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Came here on a first date and got a chocolate shake. It tasted like sanitizer/ alcohol.

It's been years since I've last had Smashburger and for some reason I was craving it yesterday. I was a little worried because from what I last remember, I had a not so good experience with the food. We walked in and I quickly noticed that they had remodeled the inside since the last time I stopped by. It's now more spacious and feels open. I had the classic smashburger, my mom had the grilled chicken sandwich with mushrooms, and my sister had a double bacon smashburger. We ordered a side of onion rings and a regular side of truffle fries. The employee let us know that the soda machine was down for the day and only Aguas Frescas were available. We needed something to drink while we ate so we said that was fine. The food was brought out to us and he kindly asked us if we needed anything else. We asked for ranch and he brought us two. We then began to eat. My burger was REALLY GOOD. The meat had a lot of flavor, was hot, and cooked well. My moms chicken sandwich was juicy and flavorful. My sisters bacon burger was also delicious and the slices of bacon were big. We enjoyed our meal and left stuffed. The portions were big and the food was delicious. I am so glad I gave them another try! Total spent: $46 read more

Smashburger - two trays of fries and a burger - Burgers Near Me - Tempe, Arizona

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I had the SMOKED BRISKET BACON SMASH with a medium soda and smash fries. My order was accurate. The place is clean and easy to navigate.

When we walked in, Smashburger looked good. Floors and walls were clean and there weren't a bunch of dirty tables and funky odors. First impression = 5 stars. Burgers and chicken sandwich were OK, not great, but edible. 3 stars. Fries and tater tots both had the same funky flavor, like the oil they were fried had a problem of some kind. 1 star. So, overall, average food and not a bargain, so nothing to really draw me back. read more

Great place to eat with the Family. It has a changing station in the bathroom. The food was 8/10 and the service was 9.5/10 read more

Took 25 minutes to get a hamburger and fries. The service took forever even though there were only 10 people seated in the whole place for an hour. read more

I had never tried smash burger before, I ordered the bacon smash burger and fries. I think they would have much more customers if they didn't have five guys pricing. The burger was just okay, not worth almost $10. And the $3 something fries weren't the greatest either. The cashier was very friendly and the order was pretty quick. And the inside was pretty clean. read more

I was debating whether or not to leave a review but I just had to. Makayla assisted me in every way I needed to such a full extent. She was sweet, helpful, patient, and most importantly, understanding. This Smashburger is slightly out of the way from my typical route however I will make sure to exclusively come here from now on, solely because of this experience provided by her. It truly reminded me that there were regular people out there who wanted to brighten others' days. read more

It was my first time here and I was blown away, the mushroom truffle burger was SO good omg the fries were good, strawberry dragonfruit tea was to die for, but those BUNS- oof, they made the burger literally stuff of dreams. The staff was sweet, service was fast, and the music was weird but okay haha- Needless to say: I'll be back read more

I have been to this location quite a few times and in my opinion it gets worse every time I visit. Today my friend and I each ordered the crispy chicken sandwich and it was okay, but not as good as they used to be. The smash tots that we shared were just dripping in grease! We used up about 6 napkins each soaking up some of the grease. We agreed that we made a mistake by not just sending them back and my friend ended up taking stomach medication as soon as we got to the car. I seriously doubt I will ever go back to this location. read more

Horrible. Came in at 6pm, Ordered at the front, at the end the cashier told us it would have to be in a togo bag because they close in 2 HOURS and don't want to do dishes.... One of the guys, assuming the manager because he was wearing ripped jeans and a hoodie was moping around and was not helpful at all. We got 2 classic smashes and they came with mustard instead of the smash sauce and one had a singular jalapeño on it ... Odd. I've been in the industry for 10 years and could never imagine providing this bad of service. Zero stars. read more

As a student at ASU, I organized a fundraiser night at this Smashburger location, and the experience has been nothing but a nightmare. I've been trying to contact the store for over a week to follow up, but nobody ever picks up the phone, even during slow hours. The one time I did manage to speak with someone--a manager-I was told to call back. Since then, l've called every single day with no response. Today, I finally got through to a chef who casually said, "Yeah, I don't know what to tell you, but I can't help you." So now this company refuses to work with me and give a check from our fundraiser that they agreed on. read more

I always drive further to this Smashburger location because the quality/taste of the food is much better! I had an issue with my pickup order and Jason, the GM promptly fixed the issue and gave me a full refund! Great customer service. Always much cleaner than the one in Scottsdale. read more

This is one of my goto lunch spots. I've always enjoyed their burgers. However lately I've been trying to cut back on my red meat intake so I'm super happy that they have a delicious black bean burger option. I mean the black bean burger is almost as tasty as the regular burger. Love the tots as well. read more

Smashburger - Avocado Bacon Club Black Bean Burger with Tots - Burgers Near Me - Tempe, Arizona

Burgers are generally consistent, and very good every time! Love the burgers and the tots! read more

Drove a long way but the burger was terrible the fries were good though Service was great though Good ambiance nice and clean but would not go back read more

I would come back specifically for the fries, but the bacon brisket burger definitely wasn't my cup of tea. I would love to try something else as the burger was overwhelming and felt like it was missing something. Service was good for how busy it was! read more

Smashburger - Smoked Bacon Brisket Burger - Burgers Near Me - Tempe, Arizona

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The Colorado burger is a seasonal item, and I highly recommend you go get it. It's the perfect combination of ingredients and it's huge. Also love their sweet potato fries. Not too thin, and very sweet. Got their side of brussel sprouts to share as well, and I really don't understand how it's 400 calories, but it's really good and filling. That could be a meal in and of itself. Cashier was friendly and funny, and food came out in about fifteen minutes. read more

Smash burger use to be one of my favorite burger spots back when they first came to AZ. Now it seems the flavor is gone, the burgers are smaller, and the prices are higher. Today I ordered a double bacon cheeseburger and smash fries. The meat was flavorless, the bun was soaked, the bacon was not crispy, the fries had no seasoning on them and tasted very stale. I didn't even finish the burger and had less than a dozen fries. It's a shame, they use to be such a great spot. read more

Smashburger - Double bacon cheeseburger with smash fries. - Burgers Near Me - Tempe, Arizona

We stopped by for a quick snack before going to the movies. It was around 4pm on a Friday and the place was dead. Which was fine by me as we were able to order our food quickly and then received it quickly. We ordered the rosemary fries and haystack onion rings. Everything was piping hot and delicious. We devoured the fried goodies and were satisfied. Overall, it's a decent place to stop before or after a movie for some quick fries. read more

This is my 3rd time ordering pick up for lunch. They have yet to send me off with a correct order. Today was exceptionally annoying because I spent almost $4 on tater tot's and I received 9...yes 9 tots (see pic). You can't charge those prices for sub par quality. Sad because the food is tasty but not worth it. read more

Smashburger - My order of tots EXACTLY how they came. - Burgers Near Me - Tempe, Arizona

Food aside (which is on par with what you'd expect), this is one of the most poorly managed restaurants that I've eaten at in a long time. I first tried this place a few weeks ago, and the food was average as expected, but the service was horrible. This time, we had to wait a good 10-15 minutes with no movement in the line, and there were so many irate customers that several were chewing out the workers. This place sucks. I would never return and I actively discourage anyone from supporting this business. read more

Pretty consistent and reliable. The cleanliness of the restaurant could use some work its always so dirty and out of stock on everything.

Walked into smash burger craving a good burger. Got to the front desk and NEVER got greeted, the "host" was facing the complete opposite way and when she did notice someone picking up an order she still completely ignored us. The manager saw me getting upset and so she came out and took our order, with an attitude. They brought us our food and about 2 minutes in my sister going a LONG grey hair in her tator tots. She took it to the front to prove to them what she found and she just responded with "I can remake your food" no apology or anything. WILL NOT BE COMING BACK. & I suggest you guys probably shouldn't either if you want hair in your food. read more

We ate Smashburger before we went shopping, and let me tell ya, it was great. The fries were very tasty, had great flavor even without ketchup. The burger was very good, perfectly cooked, not too much sauce, good quality veggies. The food was great, and the service was very fast too. Also, the pink lemonade was one of the best fountain lemonades I've had in a long time. Definitely worth it if you're in the shopping area and want a quick bite to eat. read more

Smashburger - Double Classic Smash Burger - Burgers Near Me - Tempe, Arizona

Prices too high. Smashfries overpriced and under quality.

My first time at smash burger and it was a very decent burger. Definitely on the greasy side maybe even overly greasy but still pretty tasty. The garlic fries were great. I'm not quite sure if this is a place I would return to being that it's priced about the same as a quality restaurant burger. But overall a solid burger but a bit overpriced for what you're getting. read more

Stop in for the first time into having a good hamburger. Was very pleased. Came out fresh and tasty made just they way I like it. The sweet potatoes were delicious! I'll be going back. :) read more

One of the worst locations... 18 dollar burger for them to mess it up every time lol. I feel bad used to be my fave spot... just not worth it anymore yikes read more

I must say the customer service at Smashburger is amazing. So professional and friendly.

Wow. I'm even Having troubles understanding how bad it could be. I should've read the reviews before I went. First, we spent almost a $100 for 5 hamburgers and sides. Second, we waited over 30 minutes for them. Third, our fries were sitting under a lamp for those 30 minutes. They were cold. They were limp. They tasted pretty good after throwing them in the oven for a bit. Fourth, we got home and realized we were a hamburger short. We had to go back and the hamburger was sitting up under that same lamp. The employee said they were sorry and explained that they were short-staffed. I can completely relate to that and can understand. That might be enough reason but I don't intend to ever return. Fifth, my burger was charcoal almost and my wife's was undercooked. So all and all, can't see how I can give this place more than a lone, single star. read more

I have eaten at this location on numerous occasions and it's always been very good. Today I found 3 extremely long hairs in my burger after only 2 bites. This is very disgusting as I am a short haired guy and what I found was 100% not mine. The fact I found 3 is completely absurd and a health violation. I am very upset by this and will not be eating at Smashburger again. read more

Thought of trying this place only because I'm standing in front of it while we decided to get lunch. Another burger place...yeah...another one. wow, how special. read more

The burger I ordered was made perfectly, not too burnt and not undercooked. It had a chipotle mayo which added a great zest to the burger paired with the jalapeño slices. I really enjoyed the burger because although I got a single patty, it was just enough to pair with the sweet potato fries and I didn't feel overstuffed at the end of the meal. The fries were prepared perfectly. Highly recommend this location, the staff were more attentive and seemed to be eager to help with any issues we had or any adjustments we may have wanted. Great app around. read more

Buffalo and Blue Please!!! My first visit, and now I'm addicted! Great quality and great tasting burgers. I got the chicken buffalo blue and my friend got the original smashburger. We both loved it! They have a nice variety to fit any dietary needs, even for vegitarians. Update: So they completely changed their menu and now you can't get your favorite. Even the staff agrees. The menu is short and pathetic. Not sure what corporate was thinking, not going back. read more

Let start by saying my husband and I probably don't represent the demographics for this restaurant. We stopped because we wanted s quick burger and we had a coupon. My husband doesn't care for counter-order restaurants. If there is a line, you feel pressured to make a decision and you can't ask a lot of questions - especially if it is your first visit. So sure enough, they rushed him and got the order wrong. He wanted plain sweet potato fries, and they just duplicated my order of seasoned smash tots. We don't send food back (it was on the receipt that way, and we didn't catch it). So he ate a few and I got the rest. The burgers were yummy. Soft bun, crisp lettuce. However I have never seen such thin tomato slices in my life! We may try it again, but take time to review the menu in advance, so we know what we are getting. read more

Threw up after eating there wings. There wings are like fillied with just oil and seasoning and it took 30 minutes to get my 6 wings dont come here if you're thinking of eating wings read more