I called and asked were they IN-Network with Metlife and they said yes I get my EOB and they are…read moreOUT of Network and used all my Dental Benefits for the year, Why are they using OON providers but telling patients they are IN-Network, I will NOT BE GOING BACK TO THIS OVER COMMERCIALIZED PLACE. There is always a long wait time, Although the Dentist she was nice and the ladies at the front desk are pretty they are kind of rude . The worst Dentistry office I've been to. They say the offer free whitening but no one ever mentions it to you . I just wish I never went to this place but definitely will not be coming back!

They sent me a message asking to confirm my appointment and any no shows or last min cancellation…read morewould be charged $50. I didn't get a chance to respond but I planned on still attending my appointment that I didn't cancel. Mint took it upon themselves to cancel my appointment for me saying because I didn't reply to the message. What is the point of texting me the $50 cancellation and no show policy if you weren't going to even give me a chance and cancel on your own. Please do not waste your time sitting in the office 40 min to a hour after your appointment time

Great Service from start to finish. Would highly recommend them to everyone . Service with a smileread more

Clean office the staff is very nice and can get your questions answered in a timely manner. I've…read morebeen coming in to see Dr. Shearin and I'm satisfied with the services I've received. I normally don't care for dentist but he's patient and understanding when it comes to those with anxiety. I'd recommend this office to others but they're also available with other offices throughout the city. Also if you're trying to get a Saturday appointment it's super hard to get in because those appointments fill up fast but luckily they're open late on weekdays Here to get a temporary filling taken out and the permanent put in. I'm a little disappointed I don't have the usual assistant because she is always on top of things. No notes are in my file so I'm in here telling this assistant today everything that's been done to my mouth and the issues I've experienced. His demeanor isn't the best I'm not sure if it's too early for him or not but it's a little unsettling. Just waiting for Dr Shearin now who's memory is really good with myself and others I know.

Smh the service here is terrible the phone etiquette is bad sad to say the office manager - Marissa…read moreis very rude on the phone and would not let me get out my concerns about the policy. I don't understand why this is happening when i have been using them for years now it's time to get my braces off and they are overcharging everything and now showing their true colors. Rude

absolute shit waiting bad fragile retainers overpricing easy processes make you wait for anything.read more

Everything was great except the wait time. They were very kind and gentle with my 5 year-old…read more However, we waited over an hour in the dental waiting room after a brief wait in the front office. Our appointment was at 2:30. I had to get my child out of school early because you can't be late. We waited about 30 minutes for the dental hygienist who was very sweet, named Barbara. She took time to let my son look at her tools before using them, she even offer a choice of flavored for the toothpaste. Another, thirty minutes before we saw the the Dr., who was very nice and very professional, but we were kept waiting too long in an empty room. We read all of the books I brought with us multiple times. My child was tired and hungry by the time he was seen. I don't blame the service providers, as much as The scheduling , but it would have been much better to just make an appointment for 3 or 3:30pm if we when we didn't leave the office until after 4:30pm. I requested a private room, but I expected to be seen promptly. We will return, because it was very clean and organized. The doctors and staff were all very good with children.

Safety concerns for sharps container on ground that was easily accessible to a child especially…read morewith it being a pediatric facility not to mention all the exposed electrical outlet. As far as the car staff and doctors are nice but the safety of my child comes first and was lucky when he grabbed a needle out of the sharps container he didn't get poked.

I have been active patient at the MT. Zion office( Dr. Sherrie0 for 3 years. I was referred to…read moreanother office to get a root canal. The referral dentist said my tooth was too decayed to save. My question is "why my primary dentist" did not notice during my many examinations. I am very disappointed in the service. I am losing a tooth because of poor service. if I had only been informed, the problem could have identify earlier. I am very upset. I am definitely looks for another dentist.

My appointment was for 10:10am. I was called back around 10:52am, 42 minutes later. No respect for…read morea customer's time, didn't even acknowledge the time wasted. Hygienist, stated she applied numbing gel to my gums before she started to clean my teeth, but she did not. Definitely, not a good experience.

He communicates very well. He makes sure he knows his patients. We went to get braces for my kids…read moreand was surprised when he just wanted to talk about goals and detail the plan.

My first filling with Dr. Henry went super smoothly. He's got this crazy technique of grabbing your…read morecheek and shaking it like hell while giving you the numbing injections - the worst part of a filling, IMO. So, that mo-jo keeps the shot from hurting. Amazing. The filing went quickly and smoothly. 5-stars!

Stockbridge, GA office: Newbie parent of daughter with first-time braces. Beginning process for…read moretop set went smoothly. Bottom set put on today, and 1 brace broke 2 1/2 hours later. I appreciate the fact that they accommodated her and fixed it at the end of the day. One suggestion - a simple apology and explanation go a long way. Hats off to Lyn (the orthodontic hygienist) who explained everything to me - and my daughter wasn't even her patient! Pillow bracket was needed.

I was left standing outside in the hot sun for over 5 mins. No one was manning the front desk or…read moreoffice area. I knocked a couple of times with no response. I could see a room full of people working on patients. Someone in a uniform working on a patient raised their hand to acknowledge hearing ther knocking but never came to the door or made eye contact... just left me waiting and standing outside the door without a word. Then someone came to the door without saying hello or apologizing for ther wait, asked me if I had an appt. Without another word she said she would 'be back' ..took a child outside to her mother then walked by me without a word. She never returned. I left. I will never, ever return. I am appalled at how poorly I was treated. Then I when I called to soak to someone about my experience I was left on hold for over 15 mins until I hung up. This type of customer service is NOT customer service.. it is neither professional nor neighborly. It is down right RUDE!! NO business should operate this during a pandemic or any other time. This is a time when we should be kinder and show human compassion for others. This FAMILY orthodontics is not family oriented at all!

If I could give zero stars I would…read more I would not recommend this dentist based on my experience. I had fillings done that were not completed properly, and I continued to experience pain afterward. I returned to the office multiple times to report the pain and discomfort, but my concerns were not adequately addressed. Rather than identifying the actual cause, I felt my symptoms were dismissed, and the problem remained unresolved. After seeking a second opinion from another dentist, I learned that the fillings had not been done correctly and needed to be completely replaced. The new dentist also identified the source of the pain based on my X-rays, which had not been correctly diagnosed during my visits to this office. Unfortunately, I was not the only one in my family to have this experience. Another family member also had fillings completed here that ultimately had to be replaced by a different dentist due to poor workmanship. I understand that no dentist is perfect, but I expect concerns about ongoing pain to be taken seriously and for X-rays to be interpreted accurately when diagnosing the cause of a patient's symptoms. My experience resulted in unnecessary pain, additional dental work, and extra expense that could have been avoided.

Super friendly staff. Throughout the entire exam, the hygienist and dentist explained what they…read morewere doing and why. They seemed to care about educating the patient and provided full dental/health of the patient. After the exam, a treatment plan was given and each line item was explained. I also liked that it didn't seem like it was a money/insurance grab. The staff let me know all of my options financially (not just the most expensive).

I would definitely NOT RECOMMEND this place at all!!!! They do not listen to the needs of the…read moreparents or anything and their financing options are a disgrace!!! They are only out for funds, the communication is nonexistent since you have to call into a call center and they never deliver the messages to the office to contact you! You literally have to go in person to speak to someone and this particular office is only open certain days out of the week! The techs are all nice but the business itself is terrible

Updated review: 3rd review: PLEASE DO NOT GO HERE, AVOID AT…read moreALL COST. I got a call again after 4 months with the same issue that should of been resolved then. When i called back i got moved around departments after them taking a look at the mess they created and screwed me financially. Now they trying to blame it all back on me because of the wrong information they provided me throughout the whole time i've had treatment. 2nd review: Be very careful if you finance your treatment with them, because i got screwed they were supposed to contact me with the changes and they never did. 1st review: This office only opens one or two days out is the week. If you need to re-schedule your appointment it you will get it over a month later. (which is prolonging the time you need to have your braces). If you ask to go into a different office, they will have to do a permanent transfer. So inconvenient and when you actually get seen they rush to do the work. There's been few times when the assistants don't do their job correctly.