With all the negative reviews, I thought I would leave a positive one! My son has a lot of challenges and has a sensory disorder so things like doctors, dentists, haircuts etc, are very difficult for us. But the staff were wonderful, friendly, very patient, kind and understanding. They sang and danced and did the best they could. I truly appreciated the effort they put in! Thank you! read more

"We'll wait a little longer for the anesthesia to kick in this time." Said to me at the second part of 2 major dental work appointments for my 4 year old. This was a BAD experience. More details and timeline: I would not recommend this office. Despite the doctor being listed as in-network with my insurance, I was told repeatedly over multiple phone calls that they didn't accept it. I wasn't even asking them to bill my insurance directly -- I just needed them to sign a form documenting the work so I could submit it to my insurance myself. I was told the dentist would not sign the paper because the practice did not work with my insurance. (the only in-network within an hour of me) Appointment 1: Initial exam and x-rays for my 4-year-old son. I paid about $100 out of pocket, no issues. I asked again about signing the insurance form. No resolution. "I will ask" Appointment 2: Major dental work on one side of his mouth. I came in prepared to pay out of pocket and was fine with the estimated cost. All I still needed was that signed paper, which I had been told they would not sign. That's when, for the first time after all those phone calls and a prior visit, someone finally said they'd check with their insurance person. While my son was already in the chair and in the middle of treatment -- screaming and crying in pain -- and after I had already paid $1,200, they told me they would actually take my insurance. Appointment 3: Major dental work on the other side of his mouth. The assistant casually said, "We'll wait a little longer for the anesthesia to kick in this time" -- confirming they were aware my son had not been properly numbed during the previous procedure and performed the work anyway. Appointment 4: Six months later, I returned with both of my children -- my now 5-year-old son and my 3-year-old daughter -- for their checkups/cleanings. My stepdaughter, who is 21 and in dental hygiene school, needed a pediatric patient for her clinical credits, so she would handle my son's cleaning. All I needed from the dentist was the exam so she could sign off on my son's school forms for public school. They refused to do the exam unless I also agreed to x-rays and a cleaning -- even though he had already had x-rays within the last six months and cleanings are not recommended more frequently than every six months. My son's appointment was canceled. We continued with my 3-year-old daughter's appointment. When we got to the back, the dental chair was broken. Rather than calling ahead to let us know or rescheduling, they cleaned my daughter's teeth while she sat in my lap. Had the dentist simply examined my son that day, they would have seen the abscess -- an infection caused by a bad root canal that they performed. Instead, it was a dentist at my stepdaughter's dental school who later found it. Between the insurance runaround, my child being in pain due to inadequate anesthesia, a botched root canal, refusing to examine him unless I agreed to unnecessary services, and cleaning my toddler's teeth in my lap because of a broken chair, I cannot in good conscience recommend this practice. read more

Zero stars if it'll allow. Do not go. Don't bother showing up on time since you'll be waiting hours after your appointment time to even be seen. If you have 2-4 hours to wait in an uncomfortable seat, go for it. I'm pregnant and did not need scans so why was I still waiting an hour??? I walked out. My husband also complained about the wait time. Scheduling needs to do a better job. Space each appointment by 1 hour at minimum. read more

(Adult dentistry) Find a different location if you are in need of immediate relief. Went in with a cracked tooth and pain. Had to be xrayed twice not sure what that was about. Then they tried cleaning my teeth when I was there for a cracked tooth with severe pain. Took an hour to see a dentist only to be referred to another dentist. The said they would call in pain meds and antibiotics so I drove 45 mins to the pharmacy by my house only to be told they never called in the prescription. Called the dentist and said they would call it in soon. What time is soon. I'm sitting outside the pharmacy that is a 10 mins from home, should I wait or go home in pain and come back. I won't be going back to this place. read more

If I could give zero stars, I would. I took my son to his orthodontist appointment today (10/21/2025), and my experience with Dr. Matt was extremely unprofessional. Before even receiving the orthodontic contract, a staff member mentioned that they don't usually go through such paperwork because most of their patients have Medicaid. I have private insurance and pay most of the costs myself. The quoted total for braces was $4,000. When Dr. Matt came in to see my son, I asked why the cost was so high compared to what I pay in New York. I explained that my daughter is currently undergoing orthodontic treatment there, and I pay $2,800 out of pocket after insurance covers $1,000. Dr. Matt responded that he had never heard of braces costing that little and claimed that the national average is around $6,000. He went on to insult my daughter's orthodontist, saying that they must have gone to "a crappy school" and likely "don't have a license." I informed him that my daughter's orthodontist graduated from Columbia University and is a board-certified MD. Dr. Matt then sarcastically suggested that I either take my son to New York for treatment or "order supplies from eBay and do it myself." While examining my son, he stated that my son had a baby tooth and an overbite that might require surgery. Initially, he said he would refer us for a tooth extraction and see us again in six months. Moments later, he changed his mind and said he would not provide a referral, repeating that I should just take my son to New York. He also mentioned that he has been practicing for 13 years and that his father was an orthodontist, then asked for my daughter's orthodontist's contact information. In short, Dr. Matt made it clear that he did not appreciate being questioned about his pricing. It seems that because most of his patients are covered by Medicaid, he is indifferent to the high costs he charges and dismissive toward those who ask reasonable questions. read more

I've had a very frustrating experience with this orthodontist's office. Appointments were repeatedly pushed back, and then they implemented a rule that if you don't confirm, they reserve the right to cancel on you. That actually happened to me, which was incredibly inconvenient and they tried to blame me. When I finally did get an appointment, they scheduled me more than 8 weeks out, despite promising to keep visits every 6 weeks. They advertise late appointment times, but when I booked them, the staff would say there wasn't enough time to complete the full treatment and I'd have to come back for another appointment. Each time I tried to schedule, I felt like I had to argue with the assistant just to get the right timeframe. Because of these delays, my insurance stopped covering treatment because at this point it has been 3 years and required a letter from the office explaining why. Instead of helping resolve it properly, they wanted to bring my daughter in just to "look at her teeth" so they could file the letter -- wasting more time. When I explained how upset and disappointed I was, they refused to give me an earlier appointment. I finally told them I'd be taking my daughter elsewhere. To make matters worse, after telling me no appointment was available, they randomly texted me later the same day confirming an appointment for that afternoon -- without even asking me first. By then I was done. Now, because of their delays and poor management, I'm left having to pay out of pocket for the remainder of my daughter's treatment at another orthodontist. This office feels overbooked, disorganized, and more focused on money than patient care. It runs like a factory rather than a place that treats patients with respect. read more

I took my son to clean his teeth today at 9:00 am. Everything was fine in to Lisa called us in to the Xray room. Her tone of voice and sarcasm made me feel as if I committed a terrible crime and belonged in Jail. As my son sat in the Xray chair she commanded me to SIT DOWN IN THE WAITING ROOM. So I went to the waiting room baffled of how Lisa spoke with me. So I stood in the waiting room and waited. She yelled again SIT DOWN. I replied I am ok I will stand in the waiting room. She replied YOU ARE NOT ALLOWED TO STAND HERE! IF YOU WANT TO STAND GO TO THE HALLWAY . To avoid conflict I went to the hallway and stood there waiting for my son. As my son finished the X-ray's he came to the hallway and waited with me. A nurse approached us and asked why we were standing there? I replied because I didn't feel like seating down, and Lisa got mad because no one is allowed to stand in the waiting room! The nurse replied that yes you can stand in there . You don't have to seat if I don't feel like seating down. As she told me that I realized that Lisa was misleading me to believe otherwise. Either way I was letting it go in to Lisa called us to go do the cleaning. In a sarcastic loud tone she said " CAMMON BOY, GO SIT ON THE CHAIR. THERE IS A CHAIR, AND A BIG COUCH FOR YOU TO SIT IN" . We went in to the room, and avoided speaking with her. She sounded abnormal like she was high on something. Everyone else was very nice and polite. Ashley must have heard of what happened and came to apologized for Lisa's behavior. I feel bad giving this review because everyone else treated us really nice in a positive professional manner. As far as Lisa is concerned she should be drug tested and be treated by a psychiatrist to resolve her personal issues. Keep her away from families and children. She has no business dealing with the people. She must be using some heavy drugs wile at work. read more