Drove 7+ hours to pick up a boat that they then talked the customer out of letting us pick up and…read moredeliver. Would never work with this marina again. He wasted so much time and money on a delivery we ended up unable to do because of their employees.

Stephen A. I was running around with a friend when we came across a warehouse on Rt 15. I saw this…read moreused pontoon there so I got the phone number for the company and I called them about the pontoon. I was informed that I would have to come to the dealership to find out about the pontoon. I could not do it that day so a week later I rove a little over an hour to get there. I talked with the salesman explained what I was looking for and I waited about 40 minutes for him to get ahold of the owner to find out how much they wanted for the pontoon. Then we haggled a little and we finely agreed on a price. I asked him if he was sure the owner would accept the offer and he said yes and we shook hands and he said it was a done deal. So I left and decided to go look at the pontoon again at the warehouse to see what I would need to get started on it when I was informed that the owner had forgotten that he had already sold it to a wholesaler out of Canada. So much for a done deal, I wish that they had been up front that they wanted more money for the pontoon. I would not recommend buying anything from this dealer as there word and a handshake does not mean anything. Respectively Submitted Stephen Ames Belmont, NY

Last week my husband and I reserved a boat. We were excited to have a nice afternoon ride on a hot…read moreday. Packed all our gear and our dog. Arrived a few minutes early. Only to be told they don't have a boat for us. They apologized for over booking. After reading the other reviews, I think it was a blessing in disguise. Needless to say we'll never go there again.

We reserved a pontoon boat for the day (total of $550 with taxes and fuel surcharge). When we were…read moreescorted to our boat, our mouths dropped. It was called the party barge. Apparently there were too many party's on this boat. Every single cushion on this boat had huge tears in them. The boat was wet, full of spiders and moldy. We were told when we got there that we could only go 4 miles out. Also, none of the gauges worked, no depth finder, trim gage or radio. It was embarrassing pulling up to the Tiki bar with everyone staring at this boat that looked like it was falling apart. We have rented boats at Swan Bay in the 1000 Islands for less money and they were very well maintained. Proof is in the pictures! The only reason why I am giving it one star is because the staff was courteous.

Outstanding service for many years now. Putting in all docks and hoists and boats each spring and…read moreremoval each fall. They even sold a boat. Todd Herbik the owner, his sons and staff really care and always "do what they said they're going do" which is a really rare thing in today's world. It's about time. I wrote a brief review for one of the few businesses that I think is really worth it! Been in Canandaigua's lake for many decades and with Marine Blue the past 12 years. I've been very happy since moving to them. When one gets older, one tends to take the Longview of things or put them in the big picture. I hear good and bad about everybody. I no longer allow one employee, or single action affect my opinion of a business at all. That said Marine Blue has always been there for us. They can be there for you too! These days I usually get a hold of Crystal or Stephanie on the phone almost immediately. They too, are extremely helpful!

Marine blue I bought…read morean engine from Marine Blue and installed it on my new boat. I did all the hooks ups for the remote controls and asked them to: Connect the engine to the smg4 multi-gauge Connect the permanent fuel tank sender to the smg4. Several estimates later they proposed $170 each for the two tasks and added a $250 charge to verify that my remote hookups were correct, because "It's a liability issue for us'(*). I took the engine in on a Wednesday. When I called to check Thursday they said they had identified a warranty issue with the engine: "the pre-ignition engine gas reservoir". They also said they could not hook up the smg4 and had called the manufacturer to discuss. The conclusion was that they had order a new diagnostic cable which arrived Friday but the tech was out. On Monday I spoke to a sales rep twice about status. The first time he said the tech was working on it and he "wasn't gong to interrupt him". The second time he said "we are in negotiations with the manufacturer about warranty and we can't give you any information" So I called the manufacturer. Their advice, after hearing the above litany, was to take the boat out of there and take it to another shop; they gave me three suggested shops. They denied that there had been any discussion about warranty issues Tuesday I spoke to the shop owner who reiterated the warranty claim, I told him the manufacturer had said there had been no communication, except on one call last Thursday where they were asked about how to hook up their diagnostic cable. The owner blamed the oversight on his staff. He then informed me that the tech was busy at work building a "new cable to connect the engine to the smg4." I told him to stop work; the cable he referenced had already been installed by me. I told him the manufacturer had advised me to take the boat to another shop. Marine Blue refused to release the boat until I paid a bill of $1060. The manufacturer offered to pay half the bill. My impression is the Martine Blue is either incompetent and/or dishonest I agree to this solution although I felt like was paying for nothing. When I took the boat to another shop the tech there said he could not see that the original shop had actually done anything, and there was no warranty issue with the engine. He completed the job in a timely manner with a fair charge. He spoke with me afterward about various questions I had in an open and friendly manner (see RS motorsports in Canadaigua- highly recommended). If you are in the need of engine work I would suggest you call you engine's manufacturer and have them recommend a shop they trust. (* the manufacturer said the tasks I had requested were a 15" job. He added that he saw no reason to charge me for the remote cable re-do.")

Voyager is a company that does boat storage, boat service, and has slips right on the Genesee River…read morein Rochester near Lake Ontario. This is a seriously capable marina. I've used them for years to maintain and store my 30 foot express cruiser. They have both a boat ramp and a travel lift that can lift boats far larger than mine. They have many boat slips. I highly recommend them: they really know boats (of all different kinds), the staff is highly experienced and hard-working, they've been here forever (this is a multi-generational family business) and they have been very kind to me. I would recommend them.

From the owner: Dockage & Haul out To 50ft, 30 Ton Open End Marine Travel Lift, Repair & maintenance.read more