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    Smith John W Dr PC

    5.0 (1 review)

    Services - Smith John W Dr PC

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

    Smith John W Dr PC Photos

    Recommended Reviews - Smith John W Dr PC

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    6 years ago

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    People searched for Optometrists 286 times last month within 15 miles of this business.

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    Dr John W L Smith - Office front located on Georgia Ave.

    Dr John W L Smith

    2.6(8 reviews)
    0.0 mi

    4 of my children have had an appointment with this office for over 2 MONTHS, only to go in this…read moremorning to be told they no longer accept their insurance. I was told I would be given a call, if there was a change in them accepting it. I was ALSO told that I have been called SEVERAL times, but no one answered. (No voice mails left either, imagine THAT!) I checked with the front desk to verify the number they were calling was correct. Yep, my number for the past 10 yrs! Yeah so, kids out of school for no reason, STILL can't see & 3 of them continuously having migraines & will, until I can get them in somewhere ELSE. I HIGHLY do NOT recommend this office to ANYone!!

    It took me 5 weeks to get the glasses I paid for up front. I was told it would take 7-10 business…read moredays. I called after the 10 days were up and was told someone would check on them and call me back which they did not. Waited another week before calling again, was told the lab manager had left for the day but that she would call me back the next day. Next day came and went without a returned phone call. Call back again 24 hours later and they say she is with a customer can she call you back, to which I finally had enough. I asked did someone forget to order them? Was something on back order? No explanation of why there was a delay just that they should be here any day. How dare they take your money up and then treat you like that! I will not return

    Casella Eye Center - Doctors' credentials

    Casella Eye Center

    4.4(7 reviews)
    1.4 mi

    My family members were patients of Dr. Casella's eye clinic for years; however, due to their…read morebilling staff member, Shana being rude and ugly to me on several occasions we will never return to this eye clinic. Every time we come to see him for an eye exam, we get a bill even though our insurance had stated that we are covered. Stupidly, I continued to pay even though they have shady ways of doing business. We have even called the insurance company and had 3 way conversations stating that the service was covered. This weekend I received another bill and contacted their billing department and this person was again rude and nasty telling me she was not going to resubmit the claim even though she clearly remembered having the 3 way call with my husbands insurance company. I will never ever go back to this eye clinic and hope that you choose a different eye doctor before you go and have to deal with these nasty people who work in his office's billing department. I have never been talked to by an office staff member before in this manner and I refuse to be talked to in the condescending way that I've been spoken to by this person. Dr. Casella, you really should consider getting a different person to handle claims for your office. I asked to speak with you so I could tell you myself and I was ignored.

    I came to patronize this place because my last eye care center was making me pay for things that…read morethey didn't honor and never reached out to me when it was time for a new eye appointment. I honestly never heard from them again, so I guess they took my money and ran with it. So I decided to come here. My mother is a patient here and they honor my insurance here so those were all pluses!!! The staff and doctors here are very friendly and gives you the utmost respect while in their care. I had two appointment with Dr. Ben. He checked my eyes to make sure they were in tip toe shape and he fitted for contacts. The contacts that I was given were and still are the best ones I've ever used. Previous ones would dry out and kind of irritate my eyes but the one he issued me feels like I'm not wearing anything at all!!! I love that!!! I also purchased glasses here as well!!! The lady who help with the glasses purchases is super friendly and very helpful!!! I had a hard time deciding what I liked and didn't like, she gave great suggestions. I went with her suggestions and I think I will have a great pair of glasses. This business also keeps up with its customers by sending appointment reminders and letters in the mail. This is what the last place I used lacked in and I'm grateful that I found a place that didn't miss that mark!!! I think this place will do fine with all my eye care needs!!!!

    Photos
    Casella Eye Center - Doctors' credentials

    Doctors' credentials

    Casella Eye Center - Painting on the wall

    Painting on the wall

    Casella Eye Center - Frames room

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    Frames room

    North Augusta Eye Care - Cutie needs the big vision

    North Augusta Eye Care

    4.0(4 reviews)
    0.0 mi

    POV: bringing mom in for her annual exam & glasses APPT:…read more***** (5/5) Availability within 2 weeks; easy to make; multiple appointment reminders received LOCATION: ***** (5/5) convenient to Aiken or Augusta or North Augusta (all) area residents OFFICE: ***** (5/5) large, well lit, clean, beautifully decorated with art work of all types of animals wearing glasses (loved it!!); reception was warm & welcoming DOCTOR: ***** (5/5) Patient with care of my elderly mother; thorough with explanation of her eye issues both past and present; accepts most all eye insurance programs including Medicare GLASSES: ***** (4.8/5) good selection of both regular & sunglasses options; excellent help to ensure the glasses chosen would fit mom's lifestyle, hobbies and needs; they offer progressive lens, magnetic frames for easy sunglasses frame attachment, transition lens as well; only negative is the cost ; was impressed that person helping did try to find every available discount PRICE: $900+ with Medicare but no insurance for glasses/lens PARKING: (4/5) curbside, difficult backing out of spaces into traffic

    Canceled my appointment after not confirming. They called the wrong number after I updated with…read morethem twice. Then was VERY rude when I got there informing me they had cancelled appointment. I was needing new glasses and now i'm out of luck. Will never return here.

    Photos
    North Augusta Eye Care - Even the restroom is adorable

    Even the restroom is adorable

    North Augusta Eye Care
    North Augusta Eye Care - Who ? Me? Can't see? Not the case anymore

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    Who ? Me? Can't see? Not the case anymore

    Tippett Eye Care - Dr. Lauren H. Grahl

    Tippett Eye Care

    3.5(13 reviews)
    3.7 mi

    There's an awful smell that hits you in the face as soon as you open the door. I did inquire if…read morethere was a septic issue and there was. Listen! They need to close until it's fixed, I gagged the entire time!

    I have been going to Tippett for a few years now, and they treated me so disrespectfully today that…read moreI never want to go back again. They were several days overdue with my glasses order, which is annoying but I can deal with that. However, they tell me that they sent it to the Augusta location instead of the Grovetown location and that I have to pick it up over there. That's annoying enough because it's an hour out of my way and I needed them to see. I drive all the way down there, and they tell me it is not there very there and it is at the Grovetown location so I have no idea where they are and Tippett clearly has no clue. I had to take off of work for this crap, and I will now not be able to get them until 4 days later due to my job. They could get their crap together and communicate and confirm where they are. I'm never going back to Tippett because I wasted gas and money due to lost wages because they royally messed up. And after all that, their staff didn't even apologize for the inconvenience or for my lost wages and refused to take any responsibility. They are unprofessional and unorganized. Plus, they make their incompetence other people's problem instead of any accountability.

    Photos
    Tippett Eye Care - Our Christmas dinner party!

    Our Christmas dinner party!

    Tippett Eye Care - Dr. Tippett, Laura and Annette at Euchee Creek Elementary Fall Festival

    Dr. Tippett, Laura and Annette at Euchee Creek Elementary Fall Festival

    Tippett Eye Care

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    Smith John W Dr PC - optometrists - Updated September 2026

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