I have been a customer of Smith Thompson since 1999 and I have had nothing but great experiences with them. Everyone I have had contact with from the installers, to the billing folks to the owner, Mark Thompson, have always been friendly. They show up when they promise and are efficient in their work. I like their business model of not charging so much for the equipment and having a low monitoring fee. It just makes sense and saves cents. read more

Good luck getting these guys out to your house when they say they'll be there. I call on the 14th of February around Noon to set up service for the 18th. I plan to stay home and take off work to get this done. Tech does not show up. I call. Tech tells me that the appointment was for the 14th and blames me. Tell me, how the hell can I book an appointment for 9-11 AM of a certain day, at NOON of the same day! Holy shit! Guy then blames me, and when asked to pull up the conversation, says he "doesn't have any record of what the other sales guy told you." They might be cheap, but methinks you get what you pay for. read more

I had home security install in my house by this company today by Mr Gary Lanting. The service was great and fast,Mr Lanting was very knowledgeable about Home Security. Very Professional and match the price given by phone. All my questions were rapidly answered. I recommend this Smith Thomson Home Security, their prices are good and no land line need it. No long contract. I think is great. We will be safe and safe money. read more

Love these guys! Reasonable price and service is excellent! Switched from Brinks about five years ago; no reason to pay those outrageous rates. read more

I have been very pleased so far with Smith Thompson. They were able to come out the same week that I called to schedule. The technician was knowledgeable and friendly. He was on time prompt and quick during installation. The price point was the best that I have found in the DFW area. read more

Thank goodness I found a great home security company. I was nervous moving from a very secure condo in dallas, to a house on the katy trail. Smith Thompson sent out a technician who really knew what he was doing. He answered all of my questions (and yes, I do ask a lot!) And he was extremely fast as well. Overall, I was very impressed! read more

I am very frustrated working with Smith Thompson. A representative went to my home and agreed that I can buy an extra motion detector by myself so that I can save money. However, there was no any feedback from the representative as he promised in the next 4 days. So I called the company and was surprised to be told that my installation was denied since I would like to buy the equipment by myself, not from the company. I told the company that was not true. I was told again they are going to follow up the compliant. However, there is still no ANY feedback from Smith Thompson. What is wrong with this? I do not feel they have any kind of customer service. read more

Horrible customer service, wasted all day waiting for their tech support. No call ahead, I had to call to make sure someone was still coming. Tech showed up 10 min before the 4 hours window ends, I was cleaning and didn't hear the bell-he left instantly. Within 5 minutes from the missed call, I called back and he didn't pick up, I left message asking him to come back since I waited all day for him-He said I need to reschedule because he waited for me for 20 minutes-which is impossible base on my missed call. Ridiculous! Never had an issue until this time. Ruined my day, I hope you can get better help Smith Thompson. I have been a customer with ST since 2017 and this incident had really ruin it for me. I'm giving them another try asking them to send me a different tech. If it still won't work out, I'll be switching to someone else. Hope you guys have better luck with their tech than me...I still have my call log and tech message to show ST if they want to check and see what actually happened. read more

Wow! Our kids have used this company and always told us to try them. They said 'the is the nicest company we have ever done business with' and we have to confirm that as well. The installation was quick, clean and easy and Sean was so great to work with. We should have listened to our kids and called Smith Thompson sooner! Great service and great price. read more

So far we've had a great experience with these folks. They promptly returned my call. The installer/estimator called before he came to my home. He arrived promptly. He didn't try to sell me anything I didn't want. In fact, we paid less than we expected because of a promotion we didn't know about. Gary cleaned up after himself and did not make or leave a mess. Bottom line, great service and a great price. read more

Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3 year more expensive contract with a competitor. The competitor reduced our bill and we decided to wait the remaining 16 months to avoid the hefty penalty. However, when the time came, we made the switch. The installation was quick yet thorough. The technician was very knowledgeable and helpful. Since the installation months ago, we are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait! read more

We had Smith Thompson security install a new system in May. We also paid for monitoring service. We went out of town on vacation and our neighbors called us to tell us that our alarm was going off. It was loud and noisy for several hours. We even have a cell phone back up installed in case our home phone wires are cut by an intruder. The monitoring service never contacted me, my husband or, anyone on our phone contact list. When I notified Smith Thompson I spoke to a Mark ( MGMT) said that I was lying and wanted to know who set off my alarm? Mark was extremely rude and does not know the meaning of GOOD CUSTOMER SERVICE. I told him it did not matter who set off the alarm. THE BIG PROBLEM IS THAT NO ONE AT THE MONITORING SERVICE RESPONDED TO THE ALARM. We will certainly cancel our contract as soon as we return back home to Allen. read more

Great service. Installer came out and fitted the system. About 3 weeks later I had a technical problem with the keypad. Without hesitation they came out and replaced it. read more

We decided to sign up with Smith Thompson per the recommendation of one of my family members. I made an appointment with them that had a 4 hour window and fortunately they came out right on time (at the beginning of the time window). The Smith Thompson employees who came over were friendly and efficient. I feel that their monthly rates are affordable and competitive. There is no contract required and they were easily reachable by phone. So far everything has been good. read more

I think they service is very cheap I got it and they never called me back when the alarm went off for over 3 months. They kept talling me that it was my problem. Finally, they come to my house to look at it after calling for 5 days and they said it got fixed. The alarm went off again that week and they still never called. I went with a bigger company who told me that the equipment Smith thompson used was very cheap and they monitoring is also very poor. i am sure now that cheapest isn't the best!!! read more

Very nice CSR people. Explained the service and billing. Unfortunately they are a week to two weeks out for installation so I will be unable to use their services. read more

I spent alot of time looking at different security service providers in central Texas and after some consideration, decided on Smith Thompson. After years of working with large, impersonal companies like Brinks and ADT, it was a breath of fresh air to find a smaller, established, reputable company based out of Dallas that provided monitoring services for $16.95/mo (same rate since 1978). The sales guy was knowledgeable but not pushy. When I called back a couple of weeks later, the same guy picked up the phone. The installer really knew his stuff and was very professional and efficient. So far (about a month in), we have been pleased with the service. read more

I've been a customer since March 2012 when I moved into my townhouse. Smith Thompson had great reviews on Angie's List and a special offer of a few months off for a year long contract. Set up was easy. It's a wireless system. I've had no problems setting and using the alarm system in year one. You must register your system with the City of Houston and pay an annual fee (we didn't have this fee up in Ohio - but I can see why police need to track all systems). If you own a townhouse with a rear yard door, I recommend asking for two Smith Thompson monitoring yard signs and sticking one by each door. This is a huge deterrent to thieves. Don't forget about doors other than the front one. read more

After dealing with the ultra high pressure sales tactics of ADT, it was refreshing to deal with a company who actually listened to what I needed. We recently purchased a home with a perfectly good security system already installed. All I wanted was monthly monitoring on the existing system. This company offered exactly what I wanted. No contract, no up-selling. Affordable. read more

Watch out for over-billing. They will quietly continue to monitor your home even if you're on a yearly plan...and then bill you for it. I view these companies as living off pennies from customers..."it states on the top right hand corner of every invoice..." Well, I used to pay you yearly so I don't have to read every freaking invoice! Lost a customer for life. Nowadays, you have to make it easy for customers to do business with you. read more

My technician Justin was fantastic. He talked me through the equipment that I would need, tried to get me the best deal, and spent a lot of time going over how to arm and disarm the alarm and all the different settings. Unfortunately my fire alarm already went off due to construction and I immediately received a call from Smith Thompson to make sure everything was okay and to let me know the fire department was already notified and on their way (I did feel like an idiot knowing they came out to my place bc of dust!). Would highly recommend these guys! read more

Smith Thompson came highly recommended by friends and family. We have been using them for a year and we are very happy with their service! We feel safe and their customer service is great! read more

Great friendly customer service and the price is fair. The last representative who came to the house was fast and friendly. I had their service for 7 years in my old house and transferred services when I moved. read more

No long term commitment. No phone line needed. Only $16.95 per month. We switched to ST after our 3-year, very dissatisfied stint with ADT expired. They used the existing ADT equipment and it didn't cost us a thing. We saved money and loved how extremely responsive ST was. They would even call us after we accidentally tripped the alarm for a few seconds. Customer service is great! When we moved, all we had to do was give them a 30-day heads up. read more

My previous alarm company kept raising the monitoring fees so I was looking to make a change. I had read rave reviews about them and some friends had switched to Smith Thompson and were very happy. The changeover was very easy. The technician switched out the wireless dialer in about 10 minutes, tested the system and was finished in about 20 minutes total. The follow-up from HQ was thorough and informative. I love the "no contract" aspect and the rates are unbelievably good. I'd recommend them to anyone looking for a new system or to switch from their old. read more

So far so good with STS. They were informative over the phone. Their service installer person (Gary ) was very good on the phone and in-person. They kept their word and didn't try and funny business with pricing or upcharging us. I would recommend. read more

I've been using Smith Thomspon security and pest control service for about 7 months now. I have not had any issues at all. Once or twice we have an alarm go off and their call service was extremely quick in calling us. I think for the price, and service, Smith Thompson can't be beat. read more

Beware of smith Thompson if they come out for service to fix an existing system they will automatically sign you up for monitoring service and if you don't disconnect by written notice they will continue to bill you forever. If you contact them and try to get them to adjust the bill for service you never wanted they will tell you that without sending written notice of cancellation they cannot do anything for you and the amount is still due! I apologize to the owner of the location and changed my rating, his staff was friendly and helpful, the install went well and they used mostly the existing equipment which saved me Money. My issue is with corporate who said a call was not sufficient and that written notice was required to end service. read more

Excellent service and great prices! We switched from ADT and we're saving a ton! They are very personable and friendly! I highly recommend!

I highly recommend Smith Thompson. I have been with them for almost a year and I must say that I have been completely satisfied! When the installation tech came out he was very informative and didn't mind answering the million questions I had about the system that he was installing. The things I love most is the affordability with no cancellation fee, excellent customer service, and being able to control my alarm from my phone. I have no complaints! read more

Reliable and competitive monthly rates, very good and customer friendly staff. We never had issues with their alarm systems. We had tested their services multiple times and their teams has attended Alarm alerts immediately and 100% of the time. We are glad that we have selected Smith Thompson over other pricey home security services. read more

I've had Smith Thompson security for several years now. They replaced a system that was being monitored by ADT over my landline phone line, at $31.95/month. Their technician came out and replaced the main board in my (very old) system, reinstalled everything, added 3 new keypads, added a remote key fob, and most importantly, added a cell-phone based monitor for about... well, I've forgotten the total price but it surprised me how low it was, considering all the work he did. Their monitoring price is about $16.95/month, but I pay annually and actually get 12 months worth for 11 months of payment, so even better deal. When I've had a couple of accidental trips of the alarm, they've called as expected and took care of the trouble. Finally, to put them over the top, I called and asked to be allowed to install my own new keyfob that I got from Amazon. Instead of demanding a "truck roll" and a service fee, they helped me reset my system so I could install the new keyfob myself. At this point it was time to give them a full 5 stars here... what a great company! read more

This company came recommended to me by my realtor. I have been extremely satisfied! Their technician came to the house and helped me set up a new alarm code in an existing system. He also verified sensors and left a card that gave me instructions on how to change codes, arm and disarm options, etc... since having the system, I have had two accidental activations. Both times, I immediately received a call from their monitors. So, the system works well and their employees are attentive and helpful! I would want them there for me in a real emergency! read more

We have used Smith Thompson for around 4 years now. Every aspect of the process from installation to monitoring has been great, and their prices are very reasonable. read more

Friendly sales and technicians made the whole process very easy. Great price and there is no contract required, although you have to pay quarterly. Their technical support over the phone is also great. I'd recommend their service to anybody need a home security system. read more

I switched to Smith Thompson about 18 months ago and am as please with their service now as I was when I first became a customer. I had dealt with Brinks and ADT in the past and I can honestly say that Smith Thompson leaves them in the dirt. When I've had contacted the company, the employees have been incredibly customer service oriented and helpful. I recently recommended Smith Thompson to a friend at work who is going to cancel her service with ADT because of the cost. Several of us had our hours cut an we are trimming "fat". She was stunned when I told her what I pay for alarm monitoring and said she will definitely check them out. Smith Thompson is so affordably priced that I will be able to keep my alarm monitoring. read more

After having Brinks for many years and expensive monitoring, we researched companies and found Smith-Thompson Home Security to be reasonable monthly monitoring. Their installers were thorough and professional and we have been happy we made the change . A good company we highly recommend. Nancy read more

This is our first house. We were not sure which security system to use. The Smith & Thompson was really helpful in finding the right security system for us. The technician was very professional, efficient and knowledgeable, explained the instructions very nicely. We had the system for almost two months. We are very happy with the system. The dispatcher system is very sensitive, we did make two mistakes and they called us immediately. Thank you so much for your good service! read more

I'm a big fan of Smith Thompson Home Security! Their rate is only 16.95 per month and their customer service is fantastic. When they came out to turn on the existing system in the our new home they thoroughly explained how the alarm worked and took time to make sure everything was functioning as it should (and didn't charge anything for this activation visit!). Also, they don't charge for false alarms which is great cause I've had three of those already! I'm really pleased with my experience with Smith Thompson and highly recommend them. read more

We had a great experience with Smith Thompson! They were great in discussing our options and the technician that installed did his best to use already installed alarm parts and get our lowest price! They were very patient when showing me how to use their system. I also set the alarm off by mistake the very next day and they were very patient on the phone in calming me down to get it turned off! read more