Lenny at Smithereen is the best pest control technician that we have encountered in a very long time! He is very knowledgable, always professional, very detailed in his work, and provides the best recommendation if we ever encounter any issues. We appreciate the awesome service provided by Lenny and the Smithereen company. We are happy with his service. Thank you! read more

We had a service call yesterday. Samuel Gomez came and was professional, kind and knowledgable. I appreciated that he called before the scheduled time and asked if he could come early. I was very pleased with this company. read more

Today was the 1st time we have used Smithereens pest services. Our tech James Sheffer was awesome from start to finish and had a wealth of knowledge regarding insects. So glad we switched! read more

Last Friday, I called Smithereen to inquire if they provided a service that would involve cleaning bird debris in my attic and installing a screen in front of my vent. Amanda took my call. She listened carefully to my inquiry and told me she would send it to the wildlife department. Early Monday morning, I received a call from Mark Mendoza asking if he could stop by in a half hour. He came, wearing a mask and gloves, and immediately started to work. Within a half hour or so, he had all the debris removed, showed me photos, inspected the roof in and out and put screening in front of the vent. He was so pleasant, hard-working and quick. Smithereen would definitely be my go-to place for pest management. Amanda and Mark did their jobs so well. Thank you. read more

They heat treated my apartment to kill the bed bugs, then the bugs returned 3 months later, they did another heat treatment (8-9 hours of intense heat) and still the bugs returned again in 3 months. It is possible that I brought them in again somehow but I don't think so. I think they did not kill all of them. This service is very expensive. They give no guarantees. The technicians are not very helpful or friendly. This is inconvenient as well because you have to leave your home for the whole day with your pets. Eco-Tech Co. finished the job right. Commendable! The bugs are disgusting parasites. read more

My employer at the Broadway and Waveland location uses Smithereen as their pest control each month. If we have any issues Smithereen sends out someone right away which is our normal rep Dean Martinez. Dean is very knowledgable in pest. read more

I lived in a building and worked in a office that used them and they always seemed to be very good at their jobs and they made sure your pets were protected as well read more

My company had a bird get stuck in our walls and Dave could not have been more helpful. He was so patient and was able to remove the bird without doing any damage to the store. No harm done to the bird or our walls!! Thank you for all your help, Dave! read more

Smithereen Pest Management Services did a great job in my home. I had a very easy time scheduling an appointment and they were able to help me pretty quickly. The next day I had someone at my house inspecting the problem. Overall, they did a great job and I have yet to encounter any infestations in my home. I would say that they did their job well. read more

Laura was my sales rep, she did an awesome job listening and understanding our needs and the issues we were having. Everything went off without a hitch. We haven't had any further infestation issues. Highly recommend Smithereens! read more

Technician (Ricardo) was courteous, thorough and knowledgeable. Spraying was done on the interior and exterior of my home for a "spring" invasion of ants. read more

Apparently this company does not bother to return calls. I sent a request to be contacted 3 days ago after they privately responded to my last review only saying they're sorry the service was not what I expected. Yes, I totally expect an extermination company to tell me I have to live for several days with Yellow Jacket wasps flying around in my apt. for days. Apparently this is the only company that thinks this is ok. I contacted 3 others after the fact, & they told me they would never tell their customers they would have to wait even one day more for Yellow Jackets to just start dropping dead. Each of these other companies would have fully taken care of the problem the same day. Not Smithereen. read more

had a major infestation of ants. We live on a concrete slab. Jerry Johnson came to the rescue and rid our home of this little pesty creatures....1000's of them! read more

The technician was on time, punctual and thorough. This was a follow up service and he took the time to explain his findings and suggest what to do on my own. Very knowledge and professional. read more

I received fantastic customer service. The technician Dean Martinez was very friendly and helpful. He was able to answer all of my questions. Very knowledgable and professional! Thank you! read more

Great, timely service. Found a mouse running around my kitchen. Called Orkin and they immediately put on the sales pitch for a $1000 year long contract. A friend directed me to Smithereen and they were out here within 48 hours and quelled my fears of a large infestation. The tech was great at highlighting the access point to my place with an easy DIY recommendation to close it up. Within 12 hours of setting traps the problem was no more. My first experience with pest control and these guys were great and reasonably priced. The were half of what the larger company wanted. read more

I have been using Smithereen Pest Management for several years on almost 300 apartments in a highrise building. Lenny has been our tech and he is extremely easy to work with. He has a positive attitude and friendly personality. He has controlled everything from ants and spiders to garage mice. Lenny is dependable and makes multiple follow up visits to make sure the job is done. read more

Jerry Jones was on time, listened to my concerns and adapted his efforts to meet with my expectations. He was on time, even called when he was 10 min. away. Professional, knowledgeable and courteous, not to mention respectful of our privacy and family, even the pets. :) Had the first of three visits, next one due tomorrow. I expect no worries and nothing less for the future visit(s). Thanks Jerry! Smithereen should be very proud of you. read more

We had raccoons in the yard. We saw three or four of them frolicking in the landscape one early afternoon. We called a couple of places and settled with Smithereen. You will find many places do not call you back. Smitherren called back immediately and were very professional setting up an appointment. Bobby was great. Very knowledgeable, helpful, professional, easy to work with. We ended up taking nine animals !! There are lots of vermin in the city so a lot of the conversation is about when is prudent to stop, when have you accomplished what you set to manage and how to prevent the issue to evolve into a larger problem. Bobby was very good. We will and have recommended them. read more

Damien Come to Edgebrook School he does a very job he a wonderful person. Damien checks all the areas of the school to make sure that the school is rodent free. Demien is very professional. I just want let your company know that Demien is a great employee to you company. Stephanie read more

I have been wanting to write a review of our experience with Smithereen and our technician, Dave. When we found an opossum in our garage Dave came out and cased the place looking everywhere for him. He was very knowledgeable about the habits of wildlife and what needed doing or didn't need doing when it comes to opossums. We were satisfied that the animal had moved on and that we really just needed to be sure our garage door stopped blowing open in the cold winter winds. Having completed his job, Dave was on his way back to his truck when he stopped to turn around and ask me if I would like him to remove several piles of scat that the opossum had left behind. !!! Yes, yes I would very much appreciate that. He did not have to do that as he was on his way out, and I've always thought that was so nice of him to think to do that and spare me the experience. Now, he's back helping me find some raccoon that has found a new home in my home! Thanks, Dave! read more

We have been infested by MICE!!! Our management company sent Smitherines out and Mike B. actually was able to get here earlier than the scheduled appointment, thank God!! He was professional, pleasant and explained what he was doing, cleaned up all the dead mice the previous " so called exterminator" had left for US to throw out. He located the sources and assured us, he will be back next week to follow up on the traps and bait he left today. This is our only experience with mice and hope our last. Thank you Mike and we pray this puts an end to this horrific experience. read more

I was entirely disappointed with Smithereen. They sold me on their seasonal plan--$150 per season, $600 for the year. I decided that was worth it. I imagined eradicating the mice, ants and moths, and then knowing what to do going forward. For some reason, the ants and moths didn't show up last year (they're back this year), and the representative said that they couldn't really do anything or advise me without actually seeing them. I accepted that, and was happy that we were at least handling the mice. What a total waste of time and money. On the first visit, I was advised to climb down into our basement well and make sure that there were not holes to the inside, and told to track down all possible entry points and fill them with steel wool. It struck me as odd that for $600 I was actually the one doing this work, but we continued. Each visit, all that was done was that traps were set, the kind that make the mice thirsty enough to exit and die. Except that they died and didn't exit. We had the smell of burnt mice in our house for up to a month afterward. And except the 3rd visit, when I received an email saying that the representative had come and gone without notifying me while I was not at home, and that counted as a visit. For the final visit, I was finally angry enough to ask them what the heck the point was in just continually setting traps, especially when we now had both live and dead mice inside. They sent out a manager who did his best to locate the entry points (finally!), and put steel wool into any holes, though he said this solution wasn't permanent. He told me I should put molding into the gaps in the bases and escutcheon around the pipes. For $600, they weren't going to do this, either?! At least I have a better idea now of what needs to be done, but the advice I could have found online! And now I need to hire someone else to actually do the work, and to help us with the moths and ants. What a waste of $600! Truly, don't waste your money. read more

I dont usually take time to write negative reviews, but my experience with this company has been so aggravating, that I am doing so today. I contacted Smithereen regarding a problem with two birds nesting in my dryer vent. The woman I spoke to on the phone told me that for $200 they would remove the nest, birds and repair the dryer vent cap on the outside of my house. I said "great, I'd like to take care of as soon as possible" and she told me that the wildlife manager would contact me to schedule an appointment. He called me within the hour, discussed the situation with me (including fact that dryer vent is on second story of house and thus, a ladder would be required). I was then told that a member of his crew would call me to schedule a visit. I then received a call from Freddie, the "wildlife technician", who again discussed situation with me (including need for a ladder) and said he'd come at 10:00 the following morning. Later that evening, Freddie called back to ask if he could push back appointment because he had a meeting at 9:00 am, so we rescheduled for Noon. Come the next morning, Freddie called me a bit before 9 am, wanting to further discuss the situation. He said he wasn't sure he'd be able to get up on ladder to fix vent, given the rainy weather and fact that he's a large guy and was not sure he could fit. But he said that for $240 he'd clean the birds out of the vent, but not fix the vent cap. When I told him that I'd been assured by the initial dispatcher at Smithereen that the entire repair could be done for $200, he wanted to know who I'd called and who had promised that. After some discussion about whether or not he could actually do my repair (as why remove the birds if you don't fix the open vent cap?), he assured me he'd come out and look at job and see whether he could fix it without charge. He again said he'd be at my house around Noon. I then left to walk my dog only to return to two messages from Freddie -- the first at 9:41 telling me he was done with earlier job and was headed to me early, followed by the second at 9:53 telling me that he'd decided not to take the job and was instead headed off to another locale. What?? The entire experience was a waste of 24 hours of my time, and all the while birds continued to nest in my dryer vent rendering it unusable. I have called a different pest control company who (1) scheduled an appointment in one phone call, as opposed to multiple, (2) quoted me a price over phone, and (3) assured me that going up on a ladder to fix vent would not be an issue. I look forward to giving them my business. read more

I had a bed bug problem in my apartment. The management called Smithereen and their technician Ricardo Munoz came. He is very thorough in his inspection and did an excellent job in the treatment of the apartment. I have not seen any bug after. He also gave me some advice to prevent bugs from coming again. I'm very satisfied with his service and will not hesitate to recommend Smithereen to anyone who might have a bed bug problem. read more

We called Smithereens because we had a problem with a racoon nesting under our back step. They responded immediately and resolved the problem. We found the representative, David, to be friendly, knowledgeable, and good to work with. He handled the trapping and removal of the racoon and the 5 babies professionally and was meticulous in leaving things the way they were before the trap was set. We were pleased with the service we received from Smithereens and would call them again. read more

Our restaurant recently switched pest control companies from Terminix to Smithereen. Excellent decision! I have had to call for "emergency" service on two separate occasions, and each time, a tech arrived at the restaurant almost immediately. Thank you James M., for pulling the strings to fix our problem ASAP. I will definitely recommend Smithereen to all my fellow restaurant /bar buddies. read more

Tommy Evans is the best!!!!! He is so friendly, does his job ALWAYS with a smile. We have had this service once a month for almost 15 years and couldn't be happier read more

We have been using Smithereen at pick me up cafe for years. Our rep Dean Martinez is the best. He is very knowledgeable.

Dean with Smithereen has been our primary technician for over a year now and I have always found him to be helpful, courteous, knowledgeable and responsive. I manage a hi-rise building and our residents and I need professional services. Dean and Smithreen deliver. read more

I work at a Church and we've been using Smithereen for many years now. They have been a great company to work with. All of my dealings has been with Dean Martinez. He is very professional and is great at his job. Every time he shows up he knows what to look for and gives me a full update on any pest problems. I'm so thankful that I get to deal with a very courteous and helpful worker. So if you have pest problems or want to set up a regular pest inspection use Smithereen and ask for Dean, you won't regret it. read more

Since we have Dean M, coming to two of our offices, we didn't have any problems with pests. Very polite and professional, does thorough check up and comes quickly when you call him. Very pleased with services. read more

Our company was very happy with the service Smithereen Pest Management Services provided. The initial call that we placed with them was very professional and they had us on the schedule for the next day. Gustovo M. came out to look into our wasp problem and gave us an estimate for him to come out on a more frequent basis. He also placed screens on the area where the wasp nest used to be to prevent it from happening again. I would highly recommend them and my company will call them for future pest problems. read more

This week I brought insect specimens to Smithereen in Niles in order to get them identified. From the time I walked in the door, I was impressed with everyone I met. Rob was so helpful and knowledgeable. He took the time to answer all my questions. Two men came out to my house. Bobby got rid of the hornets' nest attached to my window and eaves. As he worked, he kept me informed about his progress and also addressed my concerns. Samuel Gomez inspected my house carefully in order to determine the source of my insects. The basement drain seemed to be the source, so Samuel took steps necessary to solve the problem. So far so good...They appear to be gone. Both men were so courteous and pleasant, and they cleaned up after they finished working. I would also like to mention Liz Santiago. In recent years, she is probably the nicest and most efficient person I've talked to on the phone. I would recommend Smithereen in Niles to anyone who needs this type of service. Carole S. read more

Tommy Evans is terrific! We moved into a home that had been vacant for more than a year - well - no humans were living here! - and he got rid of everything. We are on a seasonal maintenance and I'm so glad we are. Invariably, bees try to take up residence in the fall, and Tommy saves us! Very conscientious and completely trustworthy. read more

I used Smithereen last year. Tommy E. was our technician, he was very thorough and professional. They successfully resolved our problem. A year later, Tommy came out for a free inspection. It was reassuring to have them make sure our pest problem was gone. If the need arises, I will definitely use them again, read more

Concerned about a possible winter-time fly problem, I called Smithereen. They had a tech out within 24 hours. Tommy Evans, a decade-plus veteran of the company, was prompt, professional and a pleasure to talk to. He thoroughly inspected our home and provided sound insight about the issue. Should another pest problem arise, I will call Smithereen in a heart-beat and will definitely ask to work with Tommy again. read more

Our property management company hires Smithereen to come out and spray our building a couple times a year, so I have contacted them for issues within our condo. We have had Jerry Johnson come out on multiple occasions over the last few years and have nothing but good things to say about him. He is on time, calls when he's on the way which is great in case I decide to run a nearby errand I can get back in time, does a thorough job and explains everything as he does it. We appreciate that he is helping us keep our home ant free!! He remembers us every year and offers up some great tips for how to keep the city pests at bay. read more

We had some squirrels that got in between the roof and ceiling of our building and Bobby came out and took care of the issue. He communicated thoroughly and took care of the problem with efficiency! On top of that he was incredibly friendly and explained all the processes. Thanks! read more

We use Damian for our pest situations. He is very professional and thorough. Always a joy to have around! I highly recommend him.