Dave from Smithereens went above and beyond the call of duty last week when he cleaned out our storage sheds of rubbish, pulled down our insulation to deter rodents, he patched up some buckling concrete, and gave me GREAT advice on how to rat-proof these shed areas in my yard. Smithereens great service is deeply appreciated, and Dave's pride in a job well done is inspiring! read more

I am extremely frustrated with Smithereen Pest Management Services due to unresolved billing and complete lack of communication. I am being billed, but their online customer portal does not function correctly. The portal shows that I do not owe anything, yet I continue to receive payment notices. I have repeatedly attempted to resolve this by responding to their emails and messages and by reaching out directly. None of my replies or inquiries have been returned. Despite my attempts to resolve the issue in good faith, I recently received a 90-day notice, which raises serious concerns about the account being sent to collections or reported to my credit. I am willing to pay legitimate charges, but I cannot do so when the company's own system shows no balance and they will not respond to direct communication. This situation feels irresponsible and stressful for a customer who is actively trying to resolve it. I am posting this review to warn others and to document the lack of response and billing inconsistency. I have also asked them many times to cancel my service. I receive no replies. read more

I wish I could give 5 stars, unfortunately, I couldn't even get anyone to return my calls to get an appointment, even after several calls to them. Not sure what the problem was, but told different information by different reps answering the calls. Again, unfortunate that you can't even return calls to try and help with the problem. Moving on to another company. read more

I called Smithereen about Squirrels nesting in my porch. I called to make an appointment and Nick called and said he'd be over in 45 minutes the same day. Nick was amazing. He was very efficient checking for entry points . Nick installed a cage on my roof. And within an half hour, the Squirrel was trapped. Just like Nick said it would be. He sure knows his stuff. He explained this trapping procedure to me from beginning to the final procedure. I recommend Smithereen and most of all I recommend Nick is the best! read more

Smithereen Pest Management Services - Pest Control Near Me

We needed treatment for a bad clothing moth infestation in our condo. Elliot from Smithereen in Niles was by far the most knowledgeable about this particular pest problem. I had called several other services before Smithereen and none compared. He patiently explained everything we needed to do to help get rid of the problem. Chris R and Dean came to do the extermination service and they were equally friendly, professional, and knowledgeable. Their price for the service was very fair and competitive. They provided excellent service all the way around. I highly recommend Smithereen! read more

Smithereen Pest is rude and a rip off. A service man name Jerry came out to our home with a bad attitude. We were told he would enter the crawl space to exterminate bees and spray under the entire house. He said he was 67 and doesn't do crawl spaces. He pulled back our brand new siding and squirted a couple squirts of "Delta Dust" that you can buy an entire bottle of for $20. They charged us $250. I left a message for Jerry's supervisor and my call was not returned. read more

Our building, our unit , had an inspection and Pest control services with Smithereen Pest Management Services and we ( my partner and myself) were extremely pleased with Our/ The Technician SHARIF TAWTIK! It was not only he was so nice, he was so very professional and helpful! He went out of his way offering us advice and any future assistance in the future! We have had not had any problems after the tech came but if we do or anyone , I'd definitely recommend Sharif and Smithereen services! Extremely pleased! read more

I've used Smithereen for about 2 years in two different homes. I initially hired their services because of mice. We have a very friendly and helpful tech named Daniel who has done all of our service visits for over a year now. He really helped with the mouse issue. In fact, there was another tech before Daniel that couldn't resolve the mouse issue, but Daniel really helped us out. Then we moved to another home, and we kept Smithereen services. The only complaint I had was that I couldn't "move" the service like I would with other paid services like RCN, for example. I had to start a whole new service at our new home, so there was one quarter of double payment essentially. At our new home, we had a minor issue with ants, and Daniel squashed that problem too! Now, he mostly does the quarterly exterior servicing as we haven't had any pest issues since then. I appreciate that Smithereen is very responsive by phone and email, and it's super easy to book a service, especially if I need an extra visit during the quarter. Thanks, Smithereen! read more

We have been using Smithereen for years. Previously, we used Terminex. The personal service that Smithereen offers is beyond exemplary. I would highly recommend them. read more

Just wanted to update. a different company came in & have taken care of the problem with 1 visit. So not only terrible customer service, they clearly do not know how to mange a bee problem. read more

I'm currently using them for a bat issue. So far, they are honest and transparent with communication. I feel they have fair practice which make me feel comfortable. read more

I just wanted to take a moment to acknowledge how wonderful and kind Nick is every time he visits. He's thorough, explains what he's doing, plays with my pups, calls ahead of time with an ETA, etc. I just find it rare in this day and age the level of customer service we receive from Nick. Looking forward to continue working with Smithereen for years as a result! read more

Very responsive. Quality work. Worth every penny. Technicians explained everything so I was comfortable with the service.

Been a customer of smithereen for years. Great company. Our tech Nick H is the best, extremely professional and helpful

4 different heat treatments and still dealing with bedbug issue because they don't properly treat for them. They State one and done. Not true!!! read more

Following a horrible mouse infestation three years ago, Smithereen has provided excellent pest management. The techs - particularly Daniel - have been thorough and professional and we have remained pest free. I highly recommend their services. read more

I've had the pleasure of this pest control to help take care of the spiders and ants. James Shaffer went above and beyond to make sure that I understood what he was doing and the things I needed to do. If I can give him 100+ stars, that wouldn't be enough for the professionalism and tips for spiders and ants. I am at ease now I trust Smithereens. Thank you, James for all your help. read more

Stay away! Do business with another company. Short version is that they cost more than they tell you by phone so go with Orkin. Transparent pricing is important to us. We are home owners in Arlington Heights and we engaged Smithereen from April 19-June 19 (2 months) intending to be very happy given their 4.9 rating in google. I am not sure why this company could maintain a high rating after our experience but I'm hoping to change that so others can avoid the issues we experienced. We were "Home Guard" customers with an ant problem initially but the salesman (Ray) sold the service with a per month "discount " if we also chose to do mosquito abatement for the summer. So HomeGuard service they said is $35 per month for 12 months. We had to pay an initial $50 fee to start the service. Because We became customers in April, mosquito service would start in May. Mosquito would also be $35 monthly Ray said and the technician would come every 21 days until September. Our first bill was $85 and they charged us 2 times in one day after I gave them my credit card. Billing error number 1 refunded after we caught it and had to call them. Then, I am not sure why, I think because of weather, no one called or came again until I called to ask them to come at the end of May. We continued to see pests in the house and were surprised to have to call them to ask for a visit when we signed a one year contract. We were charged again and again $35 every other week until I cancelled in mid June. And mosquitos are not getting better in the least! My most important piece of feedback is that they did Nothing to fix the problems or maintain us as customers when we had questions. For 2 months of service I should have $140 per the contract discussed with Ray and by the time I cancelled, we had been charged much more. Between 5/31 and 6/15 our card was charged 4 times! So sad. read more

I called Smithreen and Dave Benson came out the same day. He was able to resolve our pest issue to catch a skunk under our deck immediately. I couldn't have asked for better results. I highly recommend their services. They were very professional and knowledgeable. read more

I've dealt with many peat companies and Smithereen has been the best. David Gussie our technician at Smithereen is top notch and super thorough! read more

Nick Henry, our technician, was super helpful and thorough in helping us get to the bottom of our problem. We will definitely call if needed in the future. read more

I am so happy with my initial call where Emily got my information to the service tech Nester came to my home. Emily was very pleasant and helpful and when taking my information about my issues she did not ask questions like others Who previously asked. I could see others were trying to up sell me on services before they even came out. The service tech called me and said he was on the way. When he got here to check my issues I honestly figured out my issues and already started to solve my issue. This service tech was very pleasant and helpful and very understanding that I did not his service. He did come in wearing a mask and covering on his feet. I will definitely use this service and would refer anyone to use them read more

My mom always had Them in place and I do as well. The guys that service the house are always nice and get the job done. I'm on service agreement and will continue on because I don't like critters or bugs! read more

Lenny always does a great job for my home thorough Smithereens exterminators.

James was incredibly informative, helpful and friendly. Within one day the ants were gone. I'm wondering if its too good to be true because I already signed up for a year contract. If it works this well, I may not need a full year. HAHA. I'm so glad that I have the ease of knowing that if anything happens they are there to help. Thanks for keeping the ants away. read more

Terrence R. goes above and beyond providing thorough and effective service. We are a church with an occasional minor rodent problem. Terrence is here in a flash remedying the problem and speedy follow-up to make sure the problem has been resolved to our satisfaction. His attention to detail and his knowledge of pest management is amazing. You can't go wrong with Terrence on the job. read more

Stay away!!!!They are more expensive then the competition, their sprays and traps do not work and they lock you into a bullshit contract and won't let you leave. Do not support this predatory service read more

We had a critter we could hear in our vents. We first called Orkin, they no showed the appt. Then we called Smithereen, Dave Benson came out the same day, identified the issue (a bird in our furnace) and was able to trap and remove it quickly. He was very friendly and knowledgeable. We much appreciated making us feel safe in our home again. read more

The greatest attributes to any company is it's employees...., that being said, Smithereens sent Ian. This Technician listened, explained, and reduced my pest challenge by 95% during his service. Unlike the prior service tech, he mentioned add-ons (when I spoke of other concerns); spoke highly of the company, was professional in appearance, and very personable. Actually, the Condo Tenants, including myself, where very dissappointed when he was reassigned. Smithereens has responded to my challenges and provided customer-centric service. Thx Ian, and Austin. read more

Smithereen put a rat bait box in front of my house, without my knowledge or consent, and did not properly secure the bait. A few days later my dog and my neighbor's dog needed to be taken to the vet because they had found the bait, carried out by other critters. When we contacted them to find out the kind of bait they used so the dogs could be treated, they told us the wrong kind and then refused to accept responsibility for what happened. That's not our bait was all they would say. Tell anyone who asks to avoid Smithereen. read more

I contacted Smithereen regarding a BED BUG problem. One I have had now for over a year. Having moved back home to Chicago from NYC, I was devastated to know I had brought them with me. Having had ample experience with these insects I knew it was in my best interest to have the heat treatment done. Sprays and poisons absolutely do not work because these bugs hide deep in crevices and are extremely hearty. The heat treatment went fine by the looks of it except for at the end when I was in the hallway of my building waiting for the 2 workmen to unload the heaters and fans. One was creepy and nosy and kept telling me I could go inside. I said no each time. He eventually figured out that I was going to undress before entering my apartment just in case. So he stood beneath the stairs, hands on his hips and stared upwards waiting for me to disrobe. I walked in and slammed the door. Larry, the head of the heat treatment services came for a follow up. I told him I was sure they were still here. He told me to go ahead and buy a mattress and they'll come back and check it out. WHAT??? Buy a mattress??? After I have thrown out 3 along with 2 couches? OH HELL NO. (IDIOTIC to say the least) The next follow up appointment we had he just didn't show. He BLEW ME OFF without calling. A month later I found myself covered in itchy bleeding bedbug bites and finally had the money (2400) for another treatment. I sent him an email. He DID NOT REPLY. I sent another. he curtly responded that he had received the first email. Then he asked "Have you even seen any?" I got the picture that the reason he blew me off before and ignored my email this time was because he didn't believe me. This employee who had gone through what? A few hours of training videos, if that? Entomologist degree? Of course not. When you have lived with them for this long, you KNOW what they are. I KNOW more than most exterminators. Much of the documentation out there about them is grossly incomplete. In addition, an infestation like this causes all sorts of trauma. It takes over your life and is extremely devastating. A little compassion would have been appreciated. Instead, he DISCOUNTED ME and was a JERK. If you have bed bugs, GO ELSEWHERE. read more

Thank you Gustavo for providing your excellent customer service. We are glad we chose Smithereen. Excellent service with our mice issues. Since the storefront next to us was renovating we had so much mice but Smithereen took care of it. In one month. Gustavo was very detailed and set traps everywhere. He just know what to do. He mapped out all the target areas. He was very professional and friendly. Please ask for him. Thank you Lisa Y read more

Had some raccoons in the attic, and maybe some squirrels as well, Given the state of my upper-floor at the time, with holes in the ceiling and all, and my cats liking to climb and hide in strange places, I needed to relocate the pesky procyon prowlers pronto. Found this oddly-named animal-control service on Angie's list. I asked the derivation of the name but I forget the response. Anyhow, They soon sent someone out The only guy they have that does larger furry critters), and he climbed up on the roof to check out what was going on. He found a few possible access points, as well as the way they were climbing up the downspout. He showed me what he was doing, from the ground and the roof. There was a bit of an upsell with an offer to seal off a few of the roof vents and so forth, which i partook, but that's something to be ready for. Because he thought there was a mama coon and some kits in the attic, he put a trap near the downspout to either catch them or encourage them to move on. Fortunately she was wise to our tricks and relocated her family. I would have been pretty upset if they had to kill them (i don't even like killing flies or centipedes). The critter gitter guy came back the next day and sealed everything down. Though later I needed another spot taken care of, as some squirrels were causing mischief, and he came back and did his magic. So unless some wildlife rehabilitation center gets into the business, I'm going to call these folks again should I need it. Friendly, helpful, and informative, and at a good price. read more

Smithereen Pest Mangement-? All day and all night long- the right solution....Especially if Dean Martinez is the lead rep on your account. Being from a Corporate environment, we actually attempted to lean toward a Corporate vendor for pest control. After just two short months of our tenure with a Corporate and nationally based company? We cancelled our contract and begged Smithereen and Dean to take us back. And they graciuosly did. Service has been just as it always was- simply exceptional. Especially in the area of bedbugs... Forget about it... they remedy . period. and absolutely. read more

Undoubtedly one of the most courteous, personable and professional techs visited our property today (24 unit condo building), and his name was Dean M. After wasting a 4-hour window on a Saturday morning for another pest control company who never even made it by (no call), it was refreshing to have someone who really stood out as being an honest, good person, who was out to do a good job, and not just a "good enough" job. Keep up the great work, and we'll keep spreading the word. read more

Smithereen Pest Management, just give them call. I've used this company for the past 3 years and all I can say is they truly know their pest trade industry very well. I recently had a really bad ant & bug problem and they sent out Jerry Johnson who did an amazing job. On time, friendly and a very knowledgeable technician. He took the time to explain the process he was going to use and was very detailed in getting into all of the spots ants love to travel through. From applying chemicals to the outside and to the inside his methods worked and the problem was gone! I also had a really bad squirrel problem a few years back in my attic and Kevin was sent out and within a few days all of them were caught and the problem was resolved in a very professional manner. Smithereen Pest Management is the company you want to work with if you should ever have a problem! Eric read more

The technician servicing our space at the University does an exceptional job at not only regularly visiting but offering advice on concerns and ways to improve with weather conditions. Eladio has great customer service and goes above and beyond tackling the preventive maintenance necessary. Thank you Eladio!!! read more

I had a great experience with Smithereen Pest Control and was very impressed by their work. I hadn't actually had to advantage of pest control services before but feel much more comfortable with the process after calling Smithereen. The timeliness and courtesy from the employees was great, but I was most impressed by the specialized services for different pest control problems. I hope I don't have problems with bugs again, but if I do and I'm in the Chicago area, I'll call Smithereen to take care of it. read more

My last service with them was the other day. They managed to track mud all over our tenants house before the home owner noticed. Honestly here.. read my other reviews.. Im baffled this company is still around with lousy service at every location. Ive called their corporate office and only gotten run around and frustration talking to their office staff. To be FAIR they once did a GREAT job.. 10+ yrs ago when we first started using them. We have several rentals around IL that they routinely serviced, I have switched services with all of them. Im trying out new companies and hoping to be able to find a good one soon. read more

Sending out huge kudos to "DEAN". I had a rodent in my condo that was not invited. The management company for my building contacted Smithereen and I received a phone call from Dean to set up a day and time. Not only was he prompt he was courteous, knowledgeable, and just a nice guy. Every time I needed to speak with him he was available or returned my messages without leaving me hanging. I hope not to have any more rodent problems but if I do-------------I'm calling DEAN. Smithereen, I hope you appreciate what a good employee he is and what GREAT customer service he supplies. read more