Ordered fish from here via curbside pickup and had a hair in it. Not the best quality of fish either. Looked like one of the reject pieces. read more

Smith's - Hair on fish - Grocery Near Me - Salt Lake City, Utah

I came in to obtain a receipt for a purchase I made last week and the girl at the front desk informed me she could look it up. Maggie asked for my information and said she we need to obtain a login. The manager Javier came up to the front desk and told me he would not look it up because it took too much time. Then he hung out while I was on the phone with customer service. Gave me customer service's number. I've had receipts obtained from other stores in the past but this was a first. Thank you for trying to help me Maggie! read more

Smith's - Grocery Near Me - Salt Lake City, Utah

This store sucks. Never any cashiers. While self checking was accused of stealing. They were mistaken. Get more cashiers! I've been coming here for almost 30 years. Get your shit together Smiths.! read more

This is my go-to Smith's! I find what I'm looking for with ease and the aisles are well organized. It's usually not packed and easy to find parking here - the only caveat is all the perpetual construction happening on 2100 S. that may make it hard to get to. read more

First time visiting SLC and we popped into Smith's, assuming it was their local grocery store. Which it was. Great looking supermarket and clean. The cashier was super friendly. She was dressed up for Halloween. read more

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I was surprised to see so many negative reviews for this location! I've loved going here, specifically for their pick up service. Within the past year, I decided to give pick up orders a try as a way to save money. You get free pickup with orders over $35 and usually there are multiple spots available if you place your order the same day you'd like to pick it up. On the weekends, the available spots are fewer, so I would recommend ordering ahead of time if you want to pick up on the weekend. Ordering ahead of time also allows you to modify your order and add items if you need to. The staff that delivers pickup orders are all SO friendly - literally the kindest people. I've rarely had issues with my pickups, and when they've forgotten items they're always quick to resolve the situation. I really like using their app as well, you can click "on the way" when you're on the app and the pickup order is usually brought out right away. When I went recently, I clicked "on the way" in the app, and an employee was finishing up delivering a pickup order to the car next to me and already had my stuff on his cart to drop off to me immediately after. I could be wrong, but I don't know of other grocery stores that do this for free. They also do delivery for a fee if that's something you're interested in too. read more

The guys in the electronic department are total jerks and pretty much hate life and will judge you hard. I was returning sealed, never been open Pokémon cards with a receipt and didn't realize it was the last day to return them. After them looking at the sealed box and interrogating me and asking questions they refused to accept the cards and refused to accept them because I was 4 hours late of the time when I originally bought them 30 days ago. After my chat with the electronic guys I talked to the people down in customer service and told them about what the electronic people said and they said the return time isn't even a rule and doesn't exist. Customer service kindly accepted the return. Later on that day, I called other Smith's around the valley to see what their return policy is, and most of them said that they would accept returned even after the expired return date for a few days. Come on Smiths hire better people. read more

The workers are nice it's a great store but they need to amp their cleanliness the lady that does security there I believe targets minorities otherwise it's a great place read more

Smith's - They do not clean an area I've let them known for the last three weeks and nothing's been done about it - Grocery Near Me - Salt Lake City, Utah

We went in today (on Thanksgiving) for a few last minute things. Arrived right before 2 when they were closing and the manager Jeanette was amazing! She was taking care of customers but also ensuring her employees got to leave at 2 to be with their families. Thank you for your dedication to customer service and also being a great manager! read more

I want to give a special COVID-19 shout out to this Smith's. Everyone who works here is being so amazing right now - there are staff everywhere constantly cleaning surfaces and restocking shelves. This morning they had someone stationed at the cart section who was wiping down every single cart (and he was such a sweetheart). There are clearly lots of managers working (overtime, I'm sure) to make sure things go as smoothly as possible. They have lots of clear, easy to read, kind signs explaining what items are limited at checkout and why, and asking people to shop with their neighbors in mind. I am so impressed. Thank you for what you are doing! read more

Smith's - Thank you Smith's! - Grocery Near Me - Salt Lake City, Utah

Absolute let down, all paying customers should be treated the same instead of being judged, kicked out, and having the cops called on them because of the way they look. I would not recommend nor shop there moving forward! Unless you'd like to be judged and treated poorly by your appearance I wouldn't suggest this location. read more

The manager, Janette, was rude and condescending when I asked where a product was. Would not shop here again, never seen anyone so unprofessional. read more

There are a couple things keeping me from writing a 5 star review. The first is that this location is often low on inventory. And they are also frequently low on variety. I do appreciate the convenient location, though, as it is in the heart of Sugar House. They are currently reorganizing isles so keep that in mind when you visit right now! read more

so confused as to why the raw fish is right at the front when you walk in. you're absolutely obliterated and violated with smell of salmon and crawfish pussy. please for the love move the five dollar rotting fish away from the entrance doors read more

Was excited that Smith's is owned by Kroger's. Have been shopping at King Soopers for over 20 years in Colorado and had hoped that this would be a similar normal experience, but on a smaller scale. The produce section and many other sections, do not have as many items to choose from as I have been used to seeing. (not as many varieties of apples, for example) After ringing up $100 of purchases, I was informed that Smith's does not take Visa credit cards. They will take Debit cards. I don't even use my Debit card to pay for things anymore. What in the world? Are we back in the stone age? Many people like to use Visa credit cards because they can earn cash back, or points, etc...Apple Pay would be great too. Guess I will have to find another store to do my regular grocery shopping at. read more

Opened the corn I just brought home, and there was mold all over it. They won't let me send a photo and do the refund over the phone. read more

Smith's - "Fresh" corn - Grocery Near Me - Salt Lake City, Utah

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Well here it is. My 3rd 1 star review for smiths. Tonight, A grumpy old man swore at me every time we passed each other. He called me a bitch, fuck off, etc. I did nothing to this man. I never spoke a word to him the whole time. I was just shopping and minding my own business. Keep in mind I'm a 5" tall young woman by herself. This place is the Walmart of grocery stores. I don't even feel safe going here alone anymore. read more

After a year of shopping there I was completely embarrassed and humiliated by a manager requesting that I leave my gym bag up front. I have been shopping there ever since I moved front Long Beach, Ca. a year ago and I usually come straight from the gym. I caught Uber home to where I live in Sugar House and for her (the manager) to treat me like that was an insult to my character! I now will be doing a very minimum amount of shopping there. read more

I was at your location today to find a Valentine's Day gift for my boyfriend. Out of nowhere one of your employees approached me (she had brown hair glasses and blue eyes and looked around 48-52) and asked if I needed help. After she asked me if I needed help she stared at me and lingered for a while. At first, I thought she was just trying to find something to do but as I was going to check out she (the same lady) asked me if I had put the "other stuff back". Meaning a bag I decided not to get (and yes I had put back). I told her yes and she asked me where I put it. She was accusing me of stealing because she had nothing better to do. Not to mention she had been following me around and asking questions and looking me up and down since the first interaction. She then watched me check out was whispering about me to someone else and watched me until I left. I've never had and would never find any joy out of stealing a 2$ bag. I understand that people steal a lot and it's a problem. But this lady had 0 reasons to have any suspicions of me other than the fact that she was bored and miserable. I think it's a great representation of the laziness of your company and the time you put into finding polite mature employees. I'm embarrassed for your company, and I will not be back to your "establishment" Have a wonderful day :) read more

I just wanted to give kudos to Smith's in Sugarhouse for managing the COVID19 situation. My wife went to buy groceries this morning, and they had everything we needed in stock. When they opened, they let in 25 people every 5 min to keep things calm and orderly. Toilet paper and paper towels, which hoarders seems to be buying up, were available (1 pkg each per visit). As were most other things - rice and beans were an exception. I think mormons are to some extent taught to be doomsday preppers, and many stockpile dry rice and dry beans. In any case, the store was orderly and generally fully-stocked. Just want to recognize them for not giving in to the idiotic demands of the hoarders and preppers. read more

Every time I try to pay for my groceries an employee asks me to donate some of my dwindling money. It is so uncomfortable to be put on the spot every time I go there. And when I say no she treats me like dirt. I dont go there anymore by the way. I am living in poverty, I can barely scrape by on what I have, I dont have disposable income to give to a charity and I dont like that no matter where you go there is someone asking you for money. They finally got the pan handlers off the street only to be replaced by employees urging you to donate. It should not be allowed! read more

I really enjoy shopping here. I had a problem once where one of the employees was trying to force everyone to leave 30 minutes earlier than closing once. His statement was "customers don't care so we make them leave early." I was angered by this. It was a year ago though in the middle of the pandemic. Things have smoothed out a lot. Produce is great. Prices are great. read more

Just rude employees I've never seen and I've been coming to this smiths since they rebuilt it and open its doors to the public. Imagine your waiting at self checkout looking like a dummy cause you're trying to purchase your things and the chip reader is not working for your card so you call a lady for help cause she's just standing there looking just as dumb as you are and she says "she's standing right there" to you (the other woman working at self checkout helping everyone else) she asks "we'll what did you need?" and I tell her "my card isn't reading in the chip reader" then she says try your card again and you tell her "I did, twice" but makes you try it again and it's still not reading then she says "well what do you want me to do Now?" with attitude And walks away and makes someone else go to help me and they're being rude just because. ‍ read more

One register was open with a huge line. Was charged for using more than 10 bags when we didn't.

It's always hopping, but I don't know anyone who totally loves this location. I've become a Smith's guy, and this location isn't my favorite. I imagine it's great if you're a regular, but the layout is different than many others I frequent. First of all, the parking lot doesn't go on for acres like other locations in the burbs. So you'll probably not get a spot right up close, or you'll be waiting for someone to back out or pull around. Be patient. What I do like is that it's set up for a quick runs. They have loads and loads of self-checkout stations, and my guess is that more people are ducking in for smaller, more frequent purchases rather than really packing the cart. Know your audience, as they say. That's how I typically use this grocery store--since I don't live in the neighborhood, I run in here when I'm headed to the park or when I just need to grab something. The ice is located inside as opposed to the breezeway as it is in many other spots, and that's probably the number one item I get here. Beyond that, they've got all the goodies of any grocery store. The folks were nice to me today when the scanner was having problems, but YMMV. read more

No I don't know but I think the health department has told me because of other places that act the same way as dismiss that if you serve food You're supposed to allow whoever's purchasing food to use your restroom now there was 15 minutes left and they allowed me to purchase afterwards they didn't tell me I couldn't purchase they said I could not use the restroom I went in to say I'm not homeless I just want to go to the bathroom I drove a long way can I please use the restroom now first they gave me the wrong code then they told me no we're closing well Kylie was her name I believe she was very rude and everything she did even when I was trying to check out I think that you guys should get nicer workers your workers suck and if you serve food you should be able to use the restroom if you purchase things you should be able to use the restroom I'm sorry I'm not high class because I've gotten chemo and I'm sick but more the reason why you guys should help somebody that's going through cancer treatment read more

This Smith's is the best I've ever experienced. Natalie and Norman were exceptionally aware of customer needs during the holidays and offered several forms of Christmas spirit. Did you know that at this Smith's there is a produce stand that provides free healthy snacks for children? The organic+local section is clearly marked and well kept at 10pm! Sharon cheerfully took care of my friend at a register while the other aforementioned individuals helped several people make it through those self-service checkout lanes. read more

Was told my service dog, that has been my service dog for 5 years, is "not a service dog" because he's a psychiatric service dog and the services he is trained to provide do not qualify him as a service dog. I was dumbstruck by this woman's audacity to speak to me in that way and question my disability. Definitely thinking about taking legal action as we are protected under the ADA. read more

Smaller store and parking lot but twice the people. No thanks. I can never find anything here because of the layout. By the time i find parking, I'm already over it and i leave half the the time and then you deal with pedestrians, ugh. Pass read more

I come to this store several times a week and there are always three employees that make it a great experience: Deb, Leo, and the woman who greets you as you leave (She always has a blue shirt, I wish I knew her name). Deb makes being at the grocery store at 6/7AM so much better. Not only is she efficient, she strikes up a good conversation. Many cashiers would not even try to talk to you, much less that early in the morning! She is so attentive and can recognize if you have been there before. She makes funny jokes and is a light to this team. Leo is very helpful at self checkout, sometimes even as cashier. I can appreciate his sense of humor every time i need his help. In my opinion, I think Leo is also a star employee--very helpful. Lastly, the woman with the blue shirt. She is always so nice and makes original conclusive greetings. Sometimes I'll see her a couple times in a row and still get a, "thank you for shopping with us, have a great day". read more

had to chime in on Seth T's review from last week during the pandemonium. Tristan did a terrific job keeping a level head as this asshole and another MAGA chud were brazenly cutting in front of a couple young women who were maybe 20yo and 180lbs combined weight. Tristan approached them respectfully and professionally to ask them to go back in line and which point Seth(or maybe his buddy) absolutely lost their shit. i've never seen the fragile male ego as perfectly displayed as it was that morning. as they contijued to whine and make a scene, even claiming that they were being assaulted after brushing shoulders with someone else, like... get real, man. i did hear Tristan curse under his breath at you, just barely. i also heard the crowd cheer as you doucheburgers were removed from the premises. take that shit back to the super walmart in Tooele. read more

Always such a bustling store, the parking lot is always busy. The entrance/exit is a little difficult to navigate. There are lots of other shops and stops around, it's a great area to go walk around. This store in particular I've frequented last year, mainly to run and grab things last minute. Each time they have been pretty easy to find, I guess located in the area where I expected them, I've asked for help a few times, the employees aren't overly nice, but they aren't necessarily mean either. Just kind of meh. Smith's in general is a place I enjoy shopping and it's interesting to see all the differences in each one. The store is kind of set up strange. I wish they would've put the Starbucks more to one side or the other, it's kind of difficult to finagle a cart around that area when it's busy. I've not had the chance to interact with the deli, meat department, or the pharmacy yet. So this is based solely on the meh-ness of the general store and front end areas. read more

Smiths is super rad and has a ton of gluten free and vegan options and it is somewhat separated and easy to find. I love that they're open late making it super convenient no matter what time of day or night. It's affiliated with the Krogers chains I believe as well. They have a savings card and you can scan it for points and rewards anytime you're there. There is a separate lot but not a ton of parking depending on what time of day or night you go. read more

Yet another place that I go to mostly out of convenience. Don't go late at night or you'll get locked into an aisle with pallets of food and what not due to their restocking, which I get, but I feel like they should figure out a better system. If they're stocking a shelf, they usually aren't very aware of customers trying to shop and don't go out of their way to get out of your way. They recently underwent a renovation of sorts that seems to still be going on yet I'm not quite sure when it's going to be done? It seems like half of the store got made over and then they just stopped. They moved everything around and things can be found in more than one place (ie, there are at least three different aisles were one can find varying sorts of crackers and chips). This is why I wish that every grocery store ever should have the same set up. At the very least, every Smith's (Target, Wal-Mart, what have you) should have the same layout. Staff is usually friendly and helpful and can give you correct information. read more

terrible experiences all the time but this was it they had a sale priced by the soda four boxes for $12 and two different spots and when I rang it up at self check out it didn't discount it I told the worker young lady that it wasn't discounting with the coupon and she needed to help me fix it she went ahead and said she can't fix it the sellers ended another customer showed me a coupon on her phone that said it was there the manager did not discount my soda I paid over $20 more than I should have all of the staff were ignorant and worst customer service I've ever experienced a worker from Bountiful actually said she was so sorry because they should've discounted it and then the worker that was at the Salt Lake Store working stated they didn't have an upper manager there so they couldn't discount it no matter what they should've worked with me the price was up come to find out yes you could still get four boxes for $12 but they just didn't wanna help me lazy ass people read more

I have always loved this location! They have everything I need. Full of gluten free and the like. I'm here way too often :)

You don't accept Visa credit? Don't bring your customers into corporate battles between a millionaire franchise owner and a credit card company. Very disappointing but I've heard Harmon's in thriving now! If you're looking for a new grocery store I'd check them out. read more

Do not come here with a child or younger friend if you are buying alcohol, they will make judgements on your intentions. Came in with 20 year old son and a woman in the self check out would not let me purchase alcohol based on my son not having HIS ID WHEN I AM THE ONE PURCHASING. Never coming back, customer lost.. read more

i just got home from shopping at the smiths on 9th east and 2100 south-- use to like shopping there--- not so much now -- was bad enough when they stopped taking visa credit cards - and don't believe that it is because visa charges too much otherwise why would they still take it at krogers in other states-- so it is not a national thing it's a local smiths thing-- today i had a coupon that said 4x points on gift cards- right under the sign that said 4x were the smiths gift card-- so i grabbed one - gee 4x points and i could use it to get gas-- great right? WRONG!! points didn't show up went to customer service they said smith cards were exempt didn't get the 4x-- asked why they were directly under the sign- gee he didn't know had been that why for years-- so was upset about that and didn't even notice i didn't get my bag points either-both the cashier Jessica and myself were to blame for that---they keep re-arranging the stores too -- takes me forever to find anythingam thinking most of my shopping will be done at other places in the future read more

The previous Smith's review I had had glowing comments about the people that work here and the location. The Starbucks and the updated renovation make this Smith's look fantastic. There is an issue that must be addressed: Many times, the price that is scanned is different than advertised (even with a Smith's card). I've had to point it out to the cashier on multiple visits now and find my checkout time to be longer for that reason. Today, it was coconut water and a clearance bag of blue corn chips. The price was off by a few bucks and it concerns me that this is an ongoing problem. Watch those receipts! read more