Had a horrible dinner and service experience on Tuesday, April 1st. (Check 2333 @ 6:47PM) with Brian 132, Tbl 441)...Greeted well, although not dynamically, at front by very nice young lady. Went to Theater 4 and was initially shocked to find both tables and chairs soiled and full of crumbs from previous dinners. I was particularly taken aback because ALL my previous visits to Smitty's there has always been a HUGE commitment to cleanliness. I first had to clean before I could settle down to relax. As I have been recovering most of the winter from cancer surgeries and had not been out much, I was looking forward to a nice, calming experience...that did not happen. Our server, who did not even apologize or aid me in cleaning up our section, kind of pounced on us for drinks. I was still cleaning! Since the menu had changed (again) I had some difficulty finding a substitute for my favorite wrap. The closest was the Turkey (previously, my turkey was delicious, premium and cut in deli-slices) BLT which I asked for as a wrap and not on a roll...also asked for Swiss Cheese to be added, crispy bacon (not crumbles, guys), to be topped with L& T (a "come-with), and mayo on the side...my bad, I forgot not to order the French Fries (although fantastic fires) and sub a side-salad because we (my daughter was with me) also ordered the potato skins as an appetizer. The skins, which were delivered by a young, kind of timid, but nice, male server we had not seen before arrived almost cheese-less and with one turned completely upside-down on top without any cheese at all! They were not what was expected and were just okay...I also ordered a large diet soda with EXTRA ICE...well, that was a NO! Think I asked the Potato Skin server for the extra ice (again)...so, I looked for A server to get the extra ice and no one was in the theater for forever...Food took forever to arrive and were the wraps were finally delivered by yet another server (girl, this time); asked her for the side mayo which was missing and then asked her for the ice...finally got the mayo; never the ice! (Girl server FAIL!) So I started to bite into my wrap and found not slices of delicious turkey but long, think, sinewy turkey (like turkey ends from the deli counter) "chunks" ...NO Swiss Cheese as a matter of fact, NO CHEESE! And the mayo was slathered on the wrap and not on side...ugh! Now the movie was ongoing and there were no servers to be found...waited; waited some more; and more...NADA...so, I had to leave the theater while my movie was playing and go out to find someone to re-make my wrap correctly...the hall was a virtual serer-desert! Walked down to almost the kitchen where, Eureka!, there was a plethora of servers congregated around the computer table on the left, closest to the kitchen...our original server, still was MIA??? Some older server asked me what the issue was and then, our server emerged from the kitchen and I told him that the wrap was missing cheese and that I did not want chunks of turkey, but slices...he mumbled something about how the chunks were just THICK SLICES...I told him I disagreed with that estimation and wanted sliced turkey...WRAP REPLAY: STILL HAD CHUNKS, HAD MAYO, HAD BACON CRUMBLES, LITTLE SWISS CHEESE SQUARES, AND NO TOMATO!!! I gave up and salvaged the innards into a salad of sorts...eating only half and deciding to bring the rest home to use as salad fixin's. Have to admit, our original server did stop by to ask if 2nd wrap was better...I decided to just fold and dsaid yes...then, he was gone again until bill drop time...issue is, we wanted to order dessert, especially since dinner was somewhat sparse...no servers ever arrived to ask or take an order. Really? To my great surprise, there was no attempt to comp or to appease with a dessert...oh, well, one trip to Smitty's may not garner another...after all, $16 for the tickets and $37.75 for mediocre food...and yes, we American dupes left a $6 tip! What can you say, Smitty's...think you owe me money enough to buy a lobster dinner with these prices, but at the least, we should get our dinner money back! One other observation...the manager's office seemed to be basically empty, although we did see a young man turning out the lights in the office and closing the door. So, we left without leaving comments directly. From our first GREAT visits, to this current visit, there is a palpable decline...I would say on a 1-10 scale (ten being BEST EVER), a minus 1 is even an inadequate assessment. read more