Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Stopped at Valvoline for a quick oil change and was in and out in under 15 minutes. The techs were…read morefriendly, explained the services without pressure, and checked fluids and tire pressure for free. Prices were clear and the inside is clean.

Came to get our van an oil change after a long roadtrip. SUPER kind, respectful friendly guys! They…read moredid a great job, and were quick as they could be. I would recommend them!!! 10 out of 10!!!

I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!

I recently visited this shop hoping to resolve a grinding noise in my 4-wheel drive actuator…read more Disappointingly, they turned me away, stating they couldn't hear the noise. Told me to come back if I heard it again. What's worse, they charged a hefty sum for fixing my running lights, yet it seems they didn't even bother to inspect the 4-wheel drive actuator. There was no indication that they touched the bolts near the wheel hub, which is essential for accessing the actuator. It's frustrating to pay for a service that wasn't thoroughly performed. I left feeling like my concerns were ignored and my money was wasted. Psa. I fixed it myself. took me about 4 hours in which would have took them an hr.

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.

Five Oakes Tire and they offered NO HELP with my flat tire ( my long time Michelin tire company)…read more The Smug Counter Guy said, "The only option I have is, Call a wrecker." I told him I did not have my phone with me...his reply, "Call a Wrecker."

Zack and Jason took care of me. ZACK Was exceptionally great absolutely has the southern…read morehospitality. Went as far as explaining the details and educating me on things that I overlooked on my vehicle. PRICE: Very reasonably priced. Zach did not charge me at all he was very honest. Zack even went as far as giving me a great discount. SERVICE: Absolutely fantastic. Very nice educated and also I got a free car wash after my oil change. Thank you

Great place to get a FAST oil change and car wash…read more You can see what they're doing and whilst There doing it. Unlike at the Walmart which may be cheaper but Are they doing all they say they do. Very rarely is there a wait for the oil change today I was in and out in maybe 15 minutes. With an oil change you get a free car was and for An additional amount 3 different rates you can Get the interior clean too. Paid $85 today oil changed filter changed Car washed and interior cleaned and vacuumed.

I can't say enough good things about Big O Tire. I came in with a tire issue fully expecting a long…read morewait and a charge--especially without an appointment--but they completely exceeded my expectations. They took me right in, plugged the tire, and had me back on the road in about 45 minutes.What truly impressed me was the professionalism and kindness of the team--and the fact that they did the repair for free. In a world where great customer service can be hard to find, Big O Tire really stood out. Fast, honest, and generous service like this earns lifelong customers. Highly recommend

Had a horrible time with my new wheels and tires. I purchased the wheels online had so So many…read moreissues with the place I bought them from. Justin was awesome to work with super patient and helpful. He got me in the right tires. The guys in the shop did a great job getting me in and out. I was definitely not an easy customer. I will definitely be back.

Hello from Gatlinburg! I had an oil change here about a month ago and every one was so nice and I…read morewas in and out in 15 minutes I think !

The was a wait to get in. Each bay is backed up 3-4 cars. But it's worth the wait. Tyler was our…read morecustomer service and he was great. Really knows his job. They were training 2 others. This is a happening place. Super staff. Working hard. All employees seemed like they were a team. Waited about 1 hour to pull into the bay. Once inside it was 30 minutes. I even had my tires rotated!

The folks at this shop were friendly, funny, quick and did amazing work at a great price!…read moreAbsolutely 10/10 recommend!!

I needed a tire patch done while away on vacation and they got me in and out in one hour for an…read moreold-school price and a courteous smile. I would highly recommend them over the name brand locations in the area.

We love this place!! Super nice people quick service and decent prices!! Will be back for our next…read moreoil change

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Knoxville.