I've used this company many times before and have been happy . I had a toilet that the top black…read morepiece was spewing small amounts of water and you could hear it. The part was maybe 20 bucks. The plumber replace the line too ( not necessary) and was there 30 minutes and my bill was 400. The toilet now flushes very loudly. I understand we all need to make money but I feel as though I was taken advantage of. This should have been a less than 200 job. Another plumber same company came out to check his work because it flushes so loud now it's actually worse than the initial problem. For 400 I should be happy and I'm not. I will not use them again. Very disappointed. I do want to say that Eugene is my favorite plumber, but he is not the one that did the work. I was definitely overcharged for the work that was done.

I called AAA Auger Plumbing because they were on a list of approved contractors for my Downtown…read moreDallas mid-rise condo. I needed two new toilets installed and my water heater flushed. David, a Master Plumber, came to my condo to give me a quote. He then came back the next day with an apprentice to install the toilet and flush the water heater. David answered all of my questions. He and his apprentice installed the toilets. The job was an A+. Here are some of the details: * Plumbing is a high-stakes job in a mid-rise condo such as mine. One leak could destroy multiple floors beneath. * My HOA requires proof of insurance that covers multi-family. AAA Auger had that proof, which is how they got on our approved list of contractors. * David has 40 years of plumbing experience, so he was well prepared to manage the complexities of working in my mid-rise condo. * AAA Auger sent a text message before the visit with a picture of David and his bio. I think that's a nice way to introduce a technician before they arrive. * David easily found the building and parked in the loading dock. I didn't have to call him once before he arrived. What a relief - sometimes this can be hard to explain how to get here. * Along with the new toilets, I purchased an artificial wax ring and some new hoses. David evaluated those, but given the placement of the toilets against the tile, recommended a different wax ring and different hoses. He had the recommended products in his truck. I trusted his judgment and went with his products. * After installing the toilets, David flushed my water heater. * I've gotten my water heater flushed by other plumbers each year for the past three years. Each time, it takes the plumber only 15 minutes. David took 30+ minutes to drain the water heater. I asked why, and he showed me that's how long it *actually* takes to drain all the way. In other words, the previous plumbers were cutting corners and not draining the water heater all the way. * After flushing the water heater, David checked the toilets and found a few drips under the new hoses. He discovered the hoses had a manufacturing defect and replaced the hoses again during the same visit. HIS PROACTIVE APPROACH SAVED ME FROM HAVING TO CALL HIM OUT AGAIN. * The next day, the dispatcher from AAA Auger called me to follow up and see if I had any questions. I told them everything was perfect. * I'm writing this review a week after my service call, and the toilets are working perfectly. There's no leaks on the hoses. The water heater is performing well. * I'm very happy with the service I received from AAA Auger. I would recommend them. * 1 big thing - I paid a pretty penny for the service. It was worth it because of the quality of the install, the experience of the plumber, and the insurance they carry that's compatible with my HOA requirements. * 1 more way to look at the cost: I don't expect to call a plumber to service the toilets for another 10 years. So, the way I look at the price I paid today is to divide the price by 10 - that's how much per year the job cost me.

Always on time, always professional. Replaced two commodes the commode I bought from a big box…read morestore was defective, Wahoo was able to locate proper replacement quickly and efficiently.

Very bad experience not resolved my kitchen sink drainage gave 30 days warranty but not fixed…read moreproblem and took money upfront Eventually I have to call another company

Easy to communicate with. Showed up on time…read more Job was completed correctly. I was even given options on how to save money on various replacement parts.

We've used Pelayo plumbing for all our plumbing needs for over 10 years. They've replaced shower,…read moresink and outdoor faucets, toilets, and unclogged drains for us. They do great work, are reasonably priced and are very nice people to boot. I highly recommend Pelayo plumbing for all your plumbing needs.

When you are looking for an honest plumber look no further. I have used this company for years…read more Recently I have a minor problem in the kitchen and it was addressed quickly and professionally. Best yet the prices are reasonable. Since Matthew took over the company it's nothing but amazing.

Knowledgeable and got the job done, however, they are ALWAYS late (even outside of a provided…read morewindow) and they are disorganized. They come without parts that are needed for the job. Very expensive services as well, but they do get the job done.

AVOID AT ALL COSTS!!! Had a shower leak in the upstairs bathroom. They demanded a ton of info to…read moreset an appointment. We provided the info, and an access code so they could check it out while I was at work. They confirmed the appointment, and then no showed entirely. They claimed their technician didn't have the door code and that I had only provided a gate code. We have no gate lock whatsoever and no keypad for a gate. They just hadn't shown up. They then said they would ask about getting somebody back there later today. Then texted me saying they wouldn't provide the service. Unprofessional & lazy.

Service: Immediate, friendly, kind, thorough, and honest…read moreBonus: 24/7 We were sold on their honest customer service Just the phone call made my day when she said they would send someone out right away. We will definitely be working with them. -Accurate Leak & Line aren't general plumbers...I think they only do line replacement from what I gathered -A#1 Air & Rescue air and plumbing only assigns unreliable time windows Thanks again Pure Plumbing!

Had a really great experience with Truenox Plumbing. I called about a water heater issue and he…read morepatiently explained traditional vs. tankless and helped me decide what made sense (went with traditional). What I really appreciated was how flexible he was--he even offered to split the work into parts based on my budget, starting with switching the boilers from sequence to parallel and finishing the rest later. That was super helpful. He showed up quickly (within a day), did a clean and professional job, and made the whole process easy. He also helped register the water heater for warranty, which I didn't expect but really appreciated. On top of that, he said if my other boiler ever fails, he'll come help shut it off for free. Just overall great service and someone you can trust. Highly recommend!

Vladimir was very professional, he arrived on time and went the extra mile to fix the issue I had…read morewith my clogged sink. He communicated the issue clearly and explained how it would be fixed. Will hire again. Thanks.

So they are "nice", and answer their phones on a Saturday, and Michael the husband plumber seems…read moreknowledgeable, but not competitive in pricing nor fully transparent. Wife was sneaky in getting to come to property when job could have been quoted over phone and sly in trying to skeeze a service fee they never ever communicated anywhere along the way to basically write me an estimate on the way home from an emergency service call job. Would. Not. Use. Husband and wife team in a transit van and I called them when trying to get a water heater replaced in Frisco over the weekend. I sent pictures, provided all details, knew exactly what I wanted done down to the exact brand of the water heater and parts. This could have and should have been a straight quote over the phone with the info I was given. The range given on the phone was 1800-2300 despite having all of the details in the pictures before arriving the property. I was led to believe pricing could be toward lower end of range by saving sediment trap, pan and more... After coming out with nothing materially changing, they quoted me nearly $2400 in person. They also wouldn't come back out for the inspection with city either...Legacy Plumbing quoted $2150 over the phone and they were high...soup to nuts with a better warranty. After I mentioned that they said they would match it.. no thanks... Best part of all.. after feeling like I had wasted my time, at the end of the estimate when They had offered to "come out" when they were on their way back from another job to see if they could make the price cheaper, they tried to charge me $69!! made absolutely no mention of any fee to do so. Had I known about the fee, This would have been an immediate no, and move on to the next plumber. When I told wife you never mentioned on phone at any time she said you know what, forget it and walked off.. Numerous reputable plumbers quoted this, with parts and all based on pictures and details without coming out, cheaper than they did. Again, this is with brand of water heater, size, parts, and components all clearly and consistently aligned and communicated. I felt like this is another one of these contractors gaining customers through the "recommended by" uninformed people on Nextdoor who recommend contractors who are "nice" to them and who act as if they are "affordable" and cheaper than larger outfits but are really higher priced and lower offerings than others. I wasted my time on an important Saturday and the entire process made me feel deceived. When I sniffed and snuffed out the nonsense it was game over. Went an alternate route in the end with a better warranty for far less money, got a new water heater in by end of night but learned ...again... the "recommended bys " on Nextdoor are nearly worthless depending on who is writing the reviews ... I am going with three stars only because Christmas is coming soon and I'm trying to be nicer even to those who deceive, I don't know the actual quality of the work, just the sales process and feel as though I wasted my time and was deceived through niceties.

Highly recommend Michael & Shannen for the best customer service and professional work. Thank you…read morefor helping unclog a stubborn pipe! We appreciate you addressing the service requested and knocking it out of the park. 5 STARS!!!

Great Team!! Extremely professional and responsive…read more Definitely will recommend using them.

Saw these guys working on a water leak down the street and decided to use them. Now they have been…read moreto my propriety 3 times, and I still have a leak!!