This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.

Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

Needed two posters printed within a couple of hours and Gabby did an amazing job at handling that…read morerequest for me. I placed the order online and it said that It wouldn't be ready until tomorrow, but the team there was able to get it done in an hour. Very grateful for their help!!

No sense of urgency and it gets even more embarassing when they try to condescendingly "school" you…read moreon how to pick up a package then you school them on how to do their jobs properly since they're the ones doing it wrong. Lady cut me off as I'm trying to give the tracking number for a reason and then has to do a walk of shame when she can't find a package with my name on it and we end up doing the process I started off trying to do. Then tries to condescendingly say "I don't know how they do it, but you need an ID" in-order to save face when my lanyard with my clearly visible ID for authentication has been around my neck THE ENTIRE TIME! I point to my ID and she shuts her mouth. Just embarassing. Also, somehow four people in line, each with one small package (3 out of the 4 had prepaid labels) turned in a fifteen minute wait. Do better. By the way I've been to pretty much every FedEx in the Chicagoland area. You're the only FedEx that asks for IDs before retrieving packages. Every single other one asks for the last four of the tracking because it's faster, more efficient and you get to see what type of recipient it is so then you can proceed to ask for the proper verification. No wonder this place is so slow...it's terribly run.

I shipped an iPhone to trade in with Apple using a pre-paid FedEx label. However, I noticed that…read morethe package wasn't moving for a few days after it was dropped off at this FedEx location. When it finally arrived at Apple, they said the package had arrived sealed, but the iPhone was missing. It appears that someone either at this FedEx location or during shipment stole my iPhone, which was supposed to provide me with a $1000 credit towards a new iPhone. Apple eventually covered the cost at their own expense, but I wasted many hours being transferred to multiple departments and being placed on hold due to the unethical actions of some FedEx employees. This location should be investigated and monitored.

Every time I have come to Fed Ex , I cone with an open mind, & well, admittedly also when I must…read moresend Something by Fed ex. And 97% of the time, here's what transpires: 1-a long wait time 2-$$$ 3-very poor customer relations The most recent encounter involved me waiting while the employees chose to speak with each other instead of asking me what i needed for quite sone time. I finally had to ask the security guard to please try to get their attention for service. When I finally got some service, not one bit of expression crossed her face. Interesting. They need to take lessons from UPS across the street bc (see their yelp reviews). I don't recommend them unless you absolutely have to send something by Fedex.

Visiting Chicago for a conference, and in need of some items that I had left behind, I'm glad that…read moreI was steered here by Palmer House staff, because staff member Kenyatta exceeded all expectations. Brief store visit netted everything that I needed, and the items I bought were because Kenyatta knew her store and what was in stock.

This location used to be good; but it has gotten progressively worse over the years. I used to get…read moregreat customer service here; however I've noticed within the last 6 months the quality of employees has gone down. I go there to use the print center occasionally; in adddtion, to get office supplies and for Amazon service (for pick up and returns). Staff is slow, surly and unhelpful; with zero interpersonal skills. The icing on the cake for me (why I will NOT be shopping there anymore) occured yesterday. I went to drop off an Amazon return; stood there for 5 minutes; rang the bell on the counter to indicate I'm waiting. Still no response after about another 5 minutes; rang it again. This time a large, surly gentleman yelled from another aisle "I'm coming." No apology to say, "sorry I'll be there in a moment......" He then finally came (still no apology) and mumbled (without making eye contact) return code..... He looked at it, then said "this is not a return for Staples. At which point I showed him my phone where it clearly said Staples return. He then mumbled "oooh" (still no apology). I then asked "do you have everything you need (could not WAIT to get out of there....); he mumbled yeah.... I went upstairs to ask the cashier to speak with the Manager. Imagine my surprise when she told me the guy who treated me so rudely WAS the manager Adam. Game over; I'm done with Staples. And people wonder why brick and mortar stores are doing so badly; it's online for me from now on. And I will once again start taking my Amazon returns to either my neighborhood Whole Foods or the FEDEX store, like I previously did.

This FedEx location is inside the Sheraton Chicago Hotel & Towers…read more I shipped some stuff to myself at the hotel for an event for work and picked it up at their office. I also used their services to ship stuff back to the office afterward. In addition to shipping, they offer printing and copying services, use of computers, shipping and office supplies, etc.

This fedex is inside Sheraton.Ashley went of the way to call FedEx locations to print our posters…read moreon time for the event. Five stars for her service and help

The woman working here was very helpful and nice helping me return items! No wait on a late weekday…read moremorning. Thank you

Long wait at the counter, before acknowledging we were in the room. C'mon, people! Basic customer…read moreservice skills dictate that you greet a customer as they walk in, just so they know they've been seen. That way, they will be more willing to wait. The boarding passes we needed printed came out nicely on professional quality paper.

Disaster ! my wife left a package of a valuable item to be shipped to California for appraisal…read more Shipped 2 day air for $64. After 2 days the shipper (UPS) had no record of it ever leaving the store ! Went back to store to talk to manager. He said he repacked the item because he over heard my wife say that there was a valuable item in it. The item was very securely packed the day it was left at the store. We gave him no permission to repack it. It could not be insured as we had no appraisal of the item. We reported the loss / theft to UPS corporate. They are in the process of their investigation.

This business's comment to my original review clearly missed my point. Yes, the staff is amazing…read moreand always helpful and friendly. However, the owners should be more concerned with the accuracy of hours open being accurate to when the store is actually open. Not being open on Sunday is inconvenient but even more inconvenient is the fact that everywhere online and on the storefront the hours show as open on Sunday.

AGAIN this place comes thru in the clutch. I don't happen to love FedEx, but when I'm downtown, and…read moreneed something delivered quickly - I come here. It's tucked into the Marriott, and has a weird $4 charge since it's in the hotel. Staff is very nice, and helpful.

Conveniently located in Streeterville when I was wandering around waiting for an appointment. I…read morelove FedEx's Print and Go thing, because it's (generally) pretty simple to use and since my printer hasn't been working no matter how many things I do to it, it's particularly useful. It costs $0.20 if you make sure that you print in black and white (it was color for me before I changed it, but perhaps it's because the document I was printing has a color header). And I love that I can do all of this without interacting with anyone. This is a much smaller location than I've ever been in but they do the major things like print, fax, ship. It's adjoining a Starbucks so you can get your caffeine fix.

Traveling through Chicago and needed to ship some things home - found My Mail Center in the heart…read moreof the city! The store kept the doors open to help me after hours - incredible service! Special thank you to LB for the kindness and making sure I had reasonable options for shipping and tracking. Tourists - don't struggle with carrying all of your gifts and souvenirs home. You have a choice. Great people - great options!

I used this service for 2yrs and the last 4M was a nightmare. There is only 1 employee who is aware…read moreof what is going on, the others didn't know how to answer any questions and when I would leave messages for the competent employee, I never got called back. My mail was basically held hostage even though I had paid for the service. I had to reach out to corporate to complain and they refused to communicate with them either. I had clients who had sent me checks and they refused to forward them to me. I had to reach out the clients and ask them to reissue them (how unprofessional is that?)