Although Trey The owner of shop was not offering the Service I'm looking for- But he guided me the…read moreright duration As a contractor being my self His shop deserves five star x

I called looking for fireplace servicing but they unfortunately don't do that. I'm leaving a…read morereview because he could have quickly gotten me off the phone, but instead provided several good recommendations for my specific situation and two contacts he recommended for the servicing. Thank you!

Mike came out to inspect our gas fireplace, which had only been lighting halfway. He took the time…read moreto explain how our fireplace works, what we could realistically expect from the unit we have, and what options we might consider if we ever decided to upgrade. What I appreciated most was how honest he was. After looking everything over, he told me the issue was likely just a buildup that needed a thorough cleaning and possibly some new sand. He even mentioned that my husband could probably handle it himself if we wanted to go that route. That level of honesty is rare. In the end, we chose to have Mike take care of it. While he was here, he also installed a damper clamp that we didn't realize was missing, which brought the fireplace up to code. Before calling Fireplace Doctor, we had another company come out. They made the situation sound much more serious and tried to convince us we needed a completely new fireplace unit because they claimed our setup was dangerous. Mike calmly explained why that wasn't the case and helped put our minds at ease. We really appreciated his knowledge, integrity, and the time he spent walking us through everything.

Had old fireplace turned to fire glass (instead of old school fake logs)! They returned my call the…read moreday i called, gave me complimentary estimate! Arrived in time. The tech was professional, respectful of our home, and very knowledgeable . A month later the gas fireplace was transformed. He made it look so modern and fresh ! I am super excited with the results and their professionalism! No mess or anything ! Highly recommend .

Wow, Luke has been nothing but exceptional in our interactions with him! Very professional and…read moreknowledgeable. We're new home owners and we got our house only to find out our fireplace wasn't working. Luke came out and removed the difficult to use "electronic ignition pilot system" so we can just use the natural gas line. Later that day, we started smelling gas throughout the second floor. He offered to come out again free of charge to check on it for us. Turns out the valve for the fireplace is faulty and we have to get it replaced and the seller must have just put the electronic ignition pilot system on as a "bandaid" fix to stop the leaking (sketch). Luke helped us identify the leak and really went above and beyond to help us out as new home owners (steps to take, referral to a plumber, etc). We'll definitely be back if we need any fireplace help in the future and would refer him out to anyone that needs him!

Beware of this company!…read more I ordered a fire table from this company's website because it clearly states 2-5 business days for shipping. Before placing my order, I even called to confirm that the fireplace was in stock, and I was told it was. It has now been three weeks, and my order still hasn't shipped. I have called over and over, with my calls repeatedly being ignored. I finally managed to get someone on the phone, and they apologized, admitted that the fireplace had not shipped, and told me it should ship the following week. I explained that this delay was causing me additional costs because I had contractors scheduled to install it, and now I would have to pay to have them come back out. They told me they would discuss what they could do to help offset those additional costs and would get back to me. Of course, they never called me back. And now they are once again avoiding my calls. I completely understand that delays happen, but what is unacceptable is advertising 2-5 business day shipping, confirming an item is in stock before purchase, failing to ship it for three weeks, and then refusing to communicate with the customer. Save yourself the headache and think twice before ordering from this company. I wish I had.

We absolutely love our mantle and Wayne and his team were all a pleasure to work with.read more

Our experience with Wayne and Studio Design Works has been nothing short of amazing. I called Wayne…read moreinitially to take a look at the showroom and see what was available. We needed an electric fireplace and mantel installed from scratch in our living room since we did not have one. Wayne was very responsive and knowledgeable since the beginning. It was around holiday time so we decided to wait until the new year to begin the project. I got in touched with Wayne after the new year and we couldn't be happier with the end product. His pricing, expertise, and professionalism was unbeatable. From the time of us signing up for the project, it took about 6 weeks to get the project started and the once it started, about a few days for the fireplace installation from scratch, and then a few more days for them to install the mantel. Wayne is very easy to work with and is very kind and professional. He even recommended someone to fix and patch up our drywall afterwards and the results are phenomenal. We highly recommend Wayne and Studio Design Works. We will definitely contact him in the future for other projects. Thank you Wayne.

Absolutely amazing. Found this company by chance while searching for top rated dryer vent cleaners…read moreon Yelp. I called Jesse Moreno on Tuesday, he gave me a quote for a dryer vent cleaning over the phone and came in person to do the job that same Thursday. My dryer vent is odd and goes up through a wall in the center of the house and exits on the roof on the 2nd floor (thanks new home builder). I also asked him to inspect the full length of my vent tube, since houses in my area were known for rushed shoddy construction and part of the vent tube had come apart some years back (but was repaired by some AC guys I hired a few yrs ago). Jesse showed up 15min early and got the entire job done within about 35min, including a full cleaning of the vent tube from the roof all the way down to my dryer without having to move anything, take anything apart, and he spent a minimum of time inside my house. At my request, he also ran a camera down the tube to ensure there were no unrepaired breaks or leaks and everything was intact and working the way it was supposed to. At the end of the job he provided me with the video which showed my vent tube was sparkly clean, and he ended up charging me exactly what he quoted over the phone and not a penny more. Yes this job can be DIY if you have the right tools. But Jesse was so fast and clean and did the job so effortlessly, I feel like I will keep his number and call him every so often and save myself the time and effort. Very happy with the service and an amazing value. Well done

Jesse was very quick to communicate and schedule. His team came out and took care of the air ducts…read morein a timely manner. They were very professional and took care of us. I would highly recommend them to anyone looking for air duct cleaning

Reached out to this company because I have two fire pits and a built in bbq pit that were all…read morehaving issues (the joy of home ownership). I forget his name, but whoever I spoke with was very honest upfront that my pits were too small of jobs for him to work on but he referred me to someone for both pits and the bbq as well. His recommendation was Dan who came out and took a look at all 3 things. I believe Dan is with another company, if he or anyone from this company know please kindly reply to this post and inform what company that is! Dan was fantastic, gave me costs and showed me the issues then and there. He also looked at my pit in my front courtyard and was able to solve the minor issue at no charge, simple fix. I decided I didn't want my backyard fire pit fixed because the front one is much nicer and now that it is fixed I doubt I will ever use the one in my backyard--another project yay. Will have to demo it one day. Dan then fixed the bbq and it now looks incredible and works great. I have since used it a handful of times with no issues. Great company, great communication, honest and fair pricing. Highly recommend. Two thumbs up (Will try to upload pics of bbq before and after soon)

Disappointed with Product Quality and Durability…read more I had high hopes for HB fire pits when I purchased my fireplace, but unfortunately, my experience has been disappointing. After only 1.5 years, the unit has already stopped working properly, which is unacceptable for such an expensive investment. Despite following all maintenance recommendations, I've had issues with burner failure, electrical and remote. When I reached out the owner, he was very unhelpful, unresponsive and extremely rude every time I was able to get hold of him. A fireplace should last much longer than this, and I would not recommend HB FIRE PITS based on my experience. If you're considering purchasing from them, I strongly suggest looking into other options or ensuring you get an extended warranty. Also my next-door neighbor also purchase the same fireplace like mine at the same time, and she's been having many problems with the hardware and the owner. I am extremely disappointed with the customer service from HB fire pits, especially from the owner. When my fireplace started having issues, I reached out for repairs and maintenance, expecting professional assistance. Instead, I was met with rudeness, dismissiveness, and a complete lack of concern for customer satisfaction. Rather than standing behind their product and helping to resolve the problem, the owner was unhelpful and unwilling to take responsibility. Calls and messages were ignored or met with short, unprofessional responses. When I finally did get a response, it was clear they were more interested in avoiding the issue rather than actually fixing it. A company is only as good as its customer service, and unfortunately, HB Fire Pits fails in that regard. I would strongly advise others to look elsewhere for a fireplace company that actually values its customers and stands behind its products.

We reached out based on good online reviews. We were in the market for new gas fireplace logs, and…read moreour fireplace needed some minor repairs. Our tech was on time, polite, professional, knowledgeable, and quick. He walked me through some different options at various pricing tiers. Via email, we finalized our project (they were, again, prompt and clear and happy to give us multiple options, with no upselling or hard selling), and they came out a week or two after. Quick install, explained everything, works perfectly. We will be reaching out again shortly for another project.

Rian came out to repair my fireplace after two failed attempts by another company. Eventhough the…read morevisit didn't resolve the issue, he was very professional, knowledgeable and personable regarding the assurance that the fireplace would be fixed. He reached out to the manufacturer and kept them updated with the repair order. He followed up with a text to keep me informed on a follow up visit. It's rare to find a person who has this degree of customer service.

Moises is SIMPLY the BEST!!! He is a TOTAL professional in every sense of the word…read more He is punctual, reliable and knowledgeable -- and of course his prices are competitive and realistic for his specialty. He installed two fireplace kits in our home today and they both are state-of-the-art remote starting units that create a beautiful and realistic fireplace effect as if we were burning real wood logs. My wife was blown away by the natural effect and we both couldn't be happier and more satisfied with the installation. I cannot more highly recommend Lucero Fireplace for your fireplace installation -- just save yourself the time and call Moises first ... you'll be glad you did!!

Moises fixed our built in fireplace, which was not working, and ordered a replacement remote for a…read morevery reasonable price. Transparent and honest process with punctual communication and prompt repair. Always on time too. Do not hesitate to contact him! Highly recommend!

This was my first time working with Pacific Custom Precast and I was thrilled with their service…read moreand quality of their fireplaces. Sam went above and beyond, collaborating with us to ensure we had the perfect dimensions and proportions for our fireplaces and helped us feel confident throughout the entire process from design to installation. The precast fireplaces themselves look so luxurious - I look forward to working with them again in future.

Extremely friendly and great quality. They went out of their way and spent extra time to make sure…read morethe tile matched my existing floor. They spent more time making sure the final product was perfect.

Ken is very knowledgeable and helpful. We were looking into a project and he asked very pertinent…read morequestions that didn't cross my mind. We didn't end up using his services because our project changed courses but I am impressed and would 100% keep his number on file for the future. Really appreciate his time and expertise!

Ken was very helpful! Although his company doesn't do what I was asking, he was kind enough to…read moreprovide information and referred me to someone else. Thanks!!