The elderly, white, white-haired man, approximately 5'10", who wears glasses and works at the…read morefront, discriminated against me by refusing to install the windshield wipers I purchased from Autozone. He claimed the store was full of people and refused to assist me, despite there being only three people in line with me. I told him I was willing to wait for the others to be served, even though I should have received the service immediately as part of my purchase. I had to DEMAND that my windshield wipers be installed. While I was waiting, he walked OUTSIDE with the White man who had been behind me in line to perform a diagnostic test on his vehicle. He refused to do his job for a Black woman but was eager to assist a middle-aged White man who could have likely performed the test himself. I don't know how to install windshield wipers, which is why I went to Autozone in the first place. His behavior was unacceptable, and someone with such RACIST discriminatory attitudes should not be employed by Autozone or any other business.

Well stocked location. Speed of service here is excellent. But perhaps the most significant thing…read moreis the knowledge of the staff.

Finally on my way home and my holiday shopping complete I needed to focus on me and my needs. I…read moreknew I needed a few items for my vehicle and I wanted to stop at a place on the route home. GPS showed this was the closest to my location at that time and I headed there. I ended up coming in and looked around for a bit to locate my items that I needed. I also wanted to get some of that canned window cleaner as I find that works best in my vehicle. I needed to replace my fog lights on my vehicle and of course the ones I wanted was on a peg with a security device. I had to go to the counter to ask if someone could unlock it for me so I can purchase them. I also wanted to get disposable gloves so I didn't end up touching the bulbs and cause them to burn out quicker. With all my items in hand I make my way to the register to check out. It went smoothly here, for the most part. Items were scanned, bagged and paid for. I go to exit the store and the alarm goes off. It seems that their system to deactivate the security tags does not work. So they just waved me out of the store. I mean, cool, but this is a perfect place to load your pockets up with things and test if they are paying attention to shoplifting (I am not advocating for that, don't do it).

The staff are ALWAYS super helpful and are always pleasing to work with! Extremely happy with every…read moreexperience I have! Love this AutoZone!

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

James ! You were the best customer service I've had at an advance auto parts . You helped me get a…read morebattery for my bmw . I'm fairly car savvy and found you extremely knowledgeable about the issue. Your professionalism also was grade A . The review below seems out of touch from what I experienced.

'We are ready in advance!' Yeah if you new if I was coming…read moreyou should have my part ready for me, cleaned up a bit & had a bit of customer service training. Instead I get rude cashiers, place in disarray & a desire to never come back.

Came in trying to return an item and they went far and beyond to figure it out . They were all very…read morenice and welcoming ! Even reacting to me holding something heavy and letting me place it on the counter till I receive some help! Chelsea most definitely was my favorite thanks again!

Very clean store, however I only have two things I look for in an auto parts store and this store…read moredoes not meet either of those criteria. First, I need you to have the part that I need in stock, preferably that day. Secondly, I need to get me through the checkout process in a reasonable timeframe, preferably quickly. I went in for oil and a filter and it took nearly an hour to be checked out. I found the staff behind the counter to be unknowledgeable of their own store stock and pricing. I was assured that the oil I purchased had a rebate to go with it but was never given the rebate form. When I have returned to try to get products off-the-shelf they never seem to be in stock. I've also had other experiences where I've had to wait in line for extended periods of time. It seems as though the store is understaffed and the staff is undertrained.

Do not bring your car here its totally amateur hour brought car In for a simple oil change.instead…read moreof draining oil the so called technician drained my front differential fluid instead left drain plug loose causing differential to grind and start binding. Brought it back 2 times and was told too busy to really check it out and told me to take it elsewhere. All these people want is your money. I brought it to another local shop and the technician figured out the problem in like 30 seconds. He lifted car up brought me in shop and showed me. pictures and video taken. The service manager at the new shop tried to call American quality service center and he was told by Mike the so called manager it not his problem. So if you like a shop with zero customer service ability,shotty half ass work and a place that doesn't stand behind its work this shop is for you. Just bring your own lube because they don't supply it when the screw you. Probably should rename the shop and take quality out of the name. American cant fix a car worth a shit service center. Is much more accurate. My neighbor spent 500 dollars on brakes there and they left the caliper bolt out. I have referred 4 customers to them and together they spent almost 1800 dollars. Needless to say I talked to all of them so now that's 6 customers they lost. And many more to come with the shirt show of a shop this is

From the owner: American Quality Service is a veteran owned automotive repair shop in Hagerstown, Maryland. We…read moreoffer competitive prices with unbeatable service! We offer services, such as: • Auto Repair (Foreign & Domestic) • Oil Change • Brake Service • Tune Up • Diagnostics • Exhaust System • Cooling System • Air Conditioning • & Much More!