He was the second one to come out to do a leak test on my pool, not only was he professional, but…read moreallowed me to watch as he worked. He showed me where leaks normally come from, did a sonar leak test on the pool. Found a small leak in the skimmer and for the price of coming out fixed it. We shortly had the Pool replastering done with a new skimmer but the fact he was so honest(previous guy said skimmer was cracked and was going to be $3,500.00 to fix). And he even recommended our plaster contractor who did a great job also! I would recommend Bob Water Wiz to anyone who asked.

Bob did an awesome job, found my leak in less than an hour under concrete. Found crack in pvc for…read morereturn pipes. Would recommend Bob

Nick began our journey with us to have our Oasis in our backyard. When he first came over and spent…read morenearly two hours with us, the 1st was him listening and asking us questions. Then finishing through giving us a few things to think about. Such as, leaving the out door kitchen area and saving nearly $20,000 with this one suggestion alone. When we met him in the show room to review his design; it was as if he brought forth our dream into reality. Chad, and Makayla have walked through everything from the 1st day of digging the whole to getting us in the pool. Exceptional communication and follow through. We highly recommend this team to bring your dream into reality as well.

Seems like we've had nothing but issues and it's been 5 years since we had our pool put in. If…read moreI'm having the same issue, I shouldn't have to pay $185 to get you guys back out here again to fix the exact same issue I've been having. Even if it's out of warranty. It's the exact same issues. Either find a new tech or wave fees if it's the same ongoing problem and just fix it. Word to mouth will hurt you more then you know. The mark up on is insane for you guys only to ignore the facts. . Taking money out of your customers and cutting corner for bandaid fixes is just wrong . It's not good business. Only for us to have to call you guys again and pay for an additional 185. I would recommend people to do their research and look else where. 2 things I regret. .. is getting a pool and even more.... getting a pool through premier.

Bought a spa from My Spa Fix and had it craned onto my back deck in Pine Mountain Lake. Both the…read morespa and crane promptly arrived within a minute of each other. I live on a one way road and they promptly backed into my driveway to avoid disrupting traffic. They craned the hot tub and efficiently hooked up the electrical and got the tub running in no time. We received a detailed walk through of the features and what to consider (excellent points made). They quickly and courteously cleaned up the deck and were off. I highly recommend them.

Knowledgeable, affordable, efficient. Gave options and pricing for repairs. No pressure. We ended…read moreup selling our spa "as is".

Highly recommend! Stop looking at other pool companies. Merced Pools will solve and make your pool…read moredreams come true. No headache or stress during this build. The pictures and video speak for themselves. Best decision me and my wife ever made. Mark and his team exceeded our expectations. We are so happy with our beautiful pool oasis. Turnaround for this build was less than 6 weeks Mark was with us every step of the way. You will not regret going with Merced Pools.

Angie is the best she was here 15 minutes after I called She explained what she was doing I thought…read moreit was my pump but it was my filter Angie resolved my problem and told me what to do to prevent it again

VERY INCONSIDERATE !! Adam said he'd be at my place at 7:30…read moream. Never showed up & never text!! At 8:10am, I had to call him & then he said he couldn't service my pool. I told him I had a meeting at 8 yet he never called!! Bad customer service!!

They helped me get my pool ready for the season. I think I'm going to have them keep the chemicals…read morein this year...thanks fellas

Soooo biggest shout out to Shelly and Gabriel. I called in an emergency type situation (in my own…read moreworld) and they were able to come out and help clean my pool same day. I signed right up for their monthly service, which was reasonable without any excuses about the weirdness related to my tiny spool. They were both knowledgeable and helpful. You both are my hero. Thank you. I highly recommend to everyone looking for a pool company- give them a call & tell them I sent you :)

I started using this company not long ago. Their service is incredible and my pool looks…read morefantastic. I can't believe I'm the first to review them on Yelp.

I'm not one to write reviews but I had such a great experience with Dillon and his company that I…read morefelt I needed to. I was happy from the start with his level of professionalism and communication. He then gave me an accurate estimate both in cost and in timeline for the project which was a pleasant surprise! He even replastered our pool and replaced all of our tile ahead of schedule. Now our 20 yr. old pool looks like new and is warming up in time for pool season. I would highly recommend BluRock Pools to anyone needing help with a pool project.

BluRock Pools exceeded our expectations. Definitely a five star company and would highly recommend…read morethem for your luxuriant designs. Dillon, not only has amazing vision, knowledge and great direction, but has the ability to bring it all to life in your own private oasis. He was a pleasure to work with, listening to all of our ideas & visions and then taking those to create a masterpiece, beyond what we had even envisioned. He is meticulous and goes above and beyond to make everything the absolute best that it can possibly be. If you are looking for something unprecedented, look no further, BluRock Pools is who you are looking for!

They are great, dependable and very honest as to what you need or needed. The employee were…read morecourteous and respectful..

Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

This is an excellent contractor to work with! My family and I worked with KHB to complete a number…read moreof projects for a recently purchased home. Let me highlight our experience: 1. Ryan was on time for the initial bid walk-through and provided the quote on-time as promised during the meeting. That's rare in this business. We had several bids from other contractors either come much later or not arrive at all. 2. Their pricing was very fair and the contract process was detailed and easy to complete online. 3. The crew arrived on time to start the project and kept us informed throughout the process, which took a month to complete. Special thanks here to Doug, who was just an awesome site manager to work with all around. I wish every site manager in the construction industry was like Doug. 4. The quality of the work was wonderful and we have no complaints about the end result. 5. Working with Bobby to handle payments was great as well. Very helpful and easy to get in touch with. One more thing I should add is they managed all of the communication, updates and change orders though an app, which was a very easy way to keep tabs of everything in one easy to reference place. We're extremely happy clients and we look forward to working with Ryan, Doug, Bobby and the rest of the team again for our next project!

No communication after initial consultation!…read more I had an appointment on 3/27 for an initial consultation for our full home remodel. Hailey, our sales rep, arrived on time and conducted a professional walk-through to hear our ideas. We discussed rough quotes for the kitchen and bathroom remodels, and she presented the option of a $10k design phase contract as a first step. We wanted to compare multiple contractors before committing and requested a written quotation first. The next day, I followed up via voicemail and text to ask about the quotation and clarify any questions. I received no response. I followed up again on 3/31 but did not receive a reply. Based on this, I assume the company is not interested, but I would have appreciated clear communication rather than no response at all.