The Guinea pig .... Mike helped me out... got the parts I needed and got them to me on timeread more

I called today inquiring about a specific transmission fluid, and the employee who answered told me…read morethey had never heard of it and then abruptly hung up. I found this to be very unprofessional and disappointing. If someone is having a bad day, it shouldn't be taken out on customers. Good customer service is part of the job. Because of this experience, I will be taking my business elsewhere.

Terrible service from people, you ask for parts that never came, and they only make you waste your…read moretime and money.

Very helpful local business. Helped me right away and pretty affordable prices of what I was…read morelooking for.

I'm always a happy camper after visiting my friends at Mustang Country--They specialize in top…read morequality SCOTT DRAKE parts--It's rare they don't have my parts in stock--Prices are always fair and usually beat eBay Once my car was stranded on the mechanic's hoist with a stripped out oil pan drain plug and someone, on their lunch break no less, drove to me with a new pan--Amazing! Thanks guys!

Always helpful information and guidance from Mustang Country, been going there for years. Karl is…read morethe best.

The others may not give them a good review. Maybe they're stepping up their game because their…read morecustomer service was superb! My wife grew up at her dad's auto shop. It's 2022, and sadly, a Auto Zone employee near us, there on South and Downey, near Wal-Mart, tells my wife that it's better that she take our vehicle to a mechanic. What? You don't think she knows what she's doing? Because she's a woman? Usually, after employees hear my wife talk shop, they know she knows what's up. Yes, Auto Zone prices are less expensive, but we've decided to go to Napa Auto Parts now. Much better service! And they treat their customers with more respect. They go the extra mile to help us be satisfied customers.

I call and ask for a part they say let me switch you to our parts department. Isn't this whole…read moreplace a parts department????? Anyway I get put on hold then it starts ringing after 5 min. After the first ring it gets switched to hold again. After another 5 min it starts ringing again. Not till after almost 9 rings someone finally answers. I then give make model and year and part I need. They give me a $95 price when everywhere else it's $24. I don't think we were talking about the same part. I ask to double check and they said that's what I see here.

Today, I received exceptional service from Anthony, along with the help of David, Keven and Larry…read more On this hot day, they were more than willing to help and assist me in battery selection and placement. Thumbs up service! I am ready for the road leaving as one happy customer. I definitely recommend coming to this O'Riely when they are around. :)

Stopped in for some new wiper blades and Larry helped me out. Such a nice guy he even put them on…read morefor me in a snap! Pretty pricey but I did ask him for the top of the line recommendations. Was also shopping for some basic floormats but I found them to be too pricey. I ended up getting some cabin air and engine filters too but those were pricey as well. I stopped at Walmart after to grab some other items and noticed they had about the same selection of wiper blades and filters at about almost half the price (but self service). Overall, I found what I was looking for and Larry was awesome!

I did not even buy anything, but I do recommend them. Friendly, answered all of my questions, gave…read moreme advice. This is how you run a business. I will return when I need auto parts.

Ive been coming here for years and they always have the best prices! Everyone working there is very…read morehelpful and extremely friendl!! My favorite

I had an amazing experience thanks to Jesus. I came in with concerns about a urine like odor coming…read morefrom my air vents. Jesus recommended an air filter and installed it. He walked me through the installation process b/c I wanted to learn how to install it myself in the future and he patiently answered all of my questions. My A/C not only smells better but is working so much better now! It's rare to find customer service this thoughtful and thorough. I truly appreciate his help and will definitely return for any future car needs. Thank you, Jesus, for your excellent service!

Horrible service, was waiting 5 minutes while employees were just talking to each other, phones…read moreringing and ignored me. I had to ask if I could get helped with purchasing items. They didn't even greet me, they just said the price and didn't ask if I was a rewards member, I asked for a bag and they said "we ran out" like damn people don't have customer service anymore? A simple smile or I'm sorry we ran out. Or just act like you're happy. This place is usually good but horrible today. 4 workers doing nothing smh

I haven't experienced ya'll this is my very first contact with this company so I'll let you know.read more

They are quick great customer service and best price around with several establishments you can't…read morego wrong

Better customer service and inventory management. I went in this store looking to get a bumper and…read moretail light. The store manager told me to wait on his mechanic so he can help me gather the parts but before that I asked if I can see it before they had to uninstall it from the car. He said no to wait for his guy. After an hour of waiting it turned out they never had it in the first place. Waste of time!

I'm a frequent buyer from Rosecrans used parts. The service and pricing are great…read more I strongly recommend them.

I had little issue with motor I purchased from BK thanks to the owner he communicated with my…read moremechanic directly and they were able to fix my vehicle at no additional costs .Thank you BK I look forward in to business with you in the future

Luis the owner is the man...bought an exhaust for my 16 Silverado and after running through a few…read morebumps he did everything to make it right!!!! Thanks man Will continue to do business here