Dr.B ,Dr H and rest of staff truly love animals and understand how to do things right.Rather than…read morerecommending an expensive surgery they admitted my Sandy O a few day stay in hospital to treat male cat U.T.I...(Very dangerous condition).Grateful understated,Pets Place now has a lifelong customer. Special shout out to young man Technician for his professional character, regards,Chad O..Ps,proper diet( non ash) goes a looong way

This was my dog's first vet visit, so I was definitely a little nervous going in, but Dr. Hodgeson…read morewas wonderful. My little one was very anxious at first and he did a great job helping put her at ease and making the experience feel much less stressful. The appointment itself was very thorough and everyone took the time to explain everything clearly without making me feel rushed. The entire staff was incredibly friendly and welcoming from the moment we walked in. The office is also immaculate and very well kept, which immediately made a great impression. Another huge plus was how easy it was to get an appointment. I called midweek and was able to get a Saturday appointment, which is extremely convenient for those of us who can't typically make weekday visits work. Overall, a really positive experience and I'm very glad we chose this office

Although our regular vet is down in Lake Elsinore, when the time came to put my lab down they were…read moremore than happy to accommodate us. The kindness and compassion they gave was as if I'd been going there forever. It made a very sad morning a little bit easier.

I never imagined I would be screamed at by veterinary staff -- but that's exactly what happened…read morehere. I'm sharing this because I wish someone had warned me. If you have a service animal, a medically necessary animal, or anything time-sensitive... please read this. My family spent seven months preparing our service dog -- a $35,000 trained medical assistance animal -- for international travel. We've traveled with him to 16 countries using USDA-certified vets with zero issues. We trusted All Paws Riverside Animal Hospital with the Japan and Hawai'i processes. We followed every instruction. We completed every blood draw, titer test, appointment, and document. We spent thousands of dollars. And then everything fell apart. Behind the scenes, things were not what they seemed. The Japan certificate was submitted incorrectly and rejected by USDA. The office had all paperwork and deadlines months in advance. The Hawai'i certificate required multiple corrections because staff, not the veterinarian whose license was used, were filling out legal sections. We were asked for information the veterinarian should have been responsible for. Worst part? We learned by accident -- not from the office -- that the Japan certificate had been rejected. And only afterward were we told the veterinarian responsible had actually been on medical leave during the process. That meant: No qualified oversight. No chance to fix errors in time. And months of preparation became useless overnight. It got worse when we tried to get answers. When we came into the office to understand what happened, the situation escalated in a way I never expected. In my experience, the office manager, Jeri, raised her voice at me and spoke in a way that felt aggressive and completely unprofessional. I left in tears -- shaken, embarrassed, and without answers. I have never been screamed at in a veterinary setting in my life. It added trauma to an already devastating situation. Then--silence. When we later requested a refund for services that were never successfully completed, the office stopped responding. Eventually, they terminated care for our entire family of pets instead of addressing what happened. No accountability. No ownership. No attempt to make it right. Why I'm writing this. I'm not sharing this out of anger. I'm sharing it because someone else will trust this office the way we did -- with their pet's health, their money, and their family's well-being. If your animal's medical, behavioral, or travel needs require accuracy and oversight, please choose a clinic that takes those responsibilities seriously. I wish someone had warned us. No family -- and no service animal -- should ever go through this.

My best friend my bubbles had to be put down today and it was the hardest thing to do.. Dr…read more Butchko's staff was so supportive,kind,and so wonderful I actually have no more words!! I adore this place and I recommend this facility to all!! Thank you for all the support and kindness and gentleness you showed me and my best friend!! This place is a true blessing!!! Thank you!! You made my pain bearable !!!

Pro Vet? This clinic seems anything but professional. Their drop‑off system meant explaining our…read morecat's issue to the front desk, then repeating it to a vet tech, only to be told to leave for an hour. When we returned, we asked to speak with a veterinarian and were told we would never see one. Instead, a vet tech (I'll refer to as Snookums) reviewed the X‑rays and prescriptions while repeatedly calling us "Sweets" and "Honey," which felt unprofessional and dismissive. Here's a "pro" tip Snookums -- for clarity and professionalism, use the clients name when you communicate. Snookums offered vague possibilities with no real answers, seemed defensive, and then handed us a $400 bill. We were also told we could pay extra for bloodwork and stool testing -- diagnostic tests that should have been done before any treatment, especially since we brought a stool sample. The problems with this clinics drop-off model: -- We had to explain our pets problem more than once, which can be misinterpreted once the information gets to the vet. -- They take the pet away and perform diagnostics and/or treatments without informed consent from the owner. -- The only interface with the vet we had was through a lab tech, who cannot legally diagnose, provide prognosis, or prescribe medications and should not be the only person communicating medical findings. -- Operating below the standard of client communication most pet owners expect and deserve. Poor communication, no access to an actual vet, unprofessional behavior, and unclear diagnostics. We won't be returning.

Today was dental cleaning for Flower Q. Johnson, aka "Job Inspector." She came back with ZERO side…read moreeffects from the anesthesia. Says they gave her just the right amount. Everything went really well. The animal is elderly so there's always a risk, but I felt comfortable putting her in Dr. Kim's hands. His vet techs are amazing too! Actually the tech cleans and the doctor extracts. Next up: Lucky J. Dog, aka "princess of puppies."

Animal Hospital of Riverside has been our main vet since we moved to Riverside in 2020, and we've…read morehad consistently great experiences. The doctors truly care and show real compassion toward our dogs, which gives us so much peace of mind as pet owners. You can tell they love what they do. The staff is also amazing--everyone is friendly, helpful, and kind every time we visit. We always feel welcomed and supported here. Very grateful to have a vet we trust in our community. Highly recommend!

I came to AMC Corona for a second opinion on my dog's illness, and I'm so glad I did. The level of…read morecare and comfort both my dog and I received was truly amazing. They were able to properly diagnose and treat him at a very reasonable cost. Dr. Sean and Kezziah were incredibly attentive and patient, taking the time to make sure I understood everything. Siera B. was also very helpful and provided great insight while Kezziah was treating my dog. I'm very grateful for the care we received and highly recommend them.

AMCC was constantly overbooked, couldn't keep scheduled appointment times, had very long phone hold…read moretimes, inflated prices for medications, took days to approve scripts and order medical devices, misdiagnosed my dog's condition and could not competently treat it once it was correctly diagnosed. I started bringing Ruby to AMCC in the spring of 2023. She had developed a wheeze and had been suffering hind leg pain since injuring her knee in 2021. Dr. Hymes diagnosed Ruby's wheeze as allergies and her hind leg pain as osteoarthritis. She suggested considering monthly shots of Librela for the arthritis. AMCC made it purposefully difficult to get medications from other sources. They wanted me to purchase Ruby's medications from them, as opposed to online pharmacies, at greatly inflated prices. All medications were at least 2-3 times more expensive than an online pet pharmacy. While they would eventually approve medications to be filled, it usually took them days to do so, and often required multiple calls to get the Rx filled. There was always a wait to be seen at AMCC, at least 45 minutes to an hour after our appointment time. I started Ruby on Librela injections in November 2024. The injection took seconds to administer. At one of Ruby's appointments for just her injection, we waited for 3 hours from our appointment time for her to receive her shot. Whenever I called the office, a 15 minute hold time was the norm, lasting up to 20 minutes sometimes. Librela has warnings from its manufacturer not to be given to dogs with neurological conditions. After 6 months of Librela shots, Ruby's breathing went into crisis after an injection in April. Dr. Hymes finally correctly diagnosed Ruby with laryngeal paralysis (a neurological condition that affects the larynx and often, the hind legs (GOLPP)) after misdiagnosing her for 2 years. I researched and felt that a laryngeal stent would be the least invasive solution for Ruby. A vet in Texas, Dr. Garner, specializes in this procedure and was very helpful in giving information to Dr. Hymes. Having not performed this treatment before, she nevertheless felt confident in her ability to place the stent and agreed to perform the procedure in July 2025. She ordered the wrong size of stents from the medical supply company, despite instructions from Dr. Garner's office on how to order the appropriate size. The first attempt at the procedure resulted in the placement of a very undersized stent. It took an entire week for AMCC just to place the order for the right stents. They initially tried to charge me for both sets but I objected and they relented. The day of the second stent placement, I took Ruby in at 8am. After hearing nothing from AMCC all day, I got a call shortly before closing, asking me if Ruby's procedure could be performed the next day. She'd spent all day at the clinic and nothing had been done. Frustrated, I insisted that it be performed that evening. Ruby was still not seen until 8pm, a full 12 hours after I'd dropped her off. At one point during the procedure, I overheard Dr. Hymes say that if it didn't work again, "He can go to Texas and get it done there." The procedure only took around 2 hours, and we left at 11. I felt bad for the staff's long day, but I was also frustrated with them for having neglected Ruby all day, particularly after all the other mistakes made up to that point. But Ruby was finally breathing normally again for the first time in 2 years, and I was relieved. The next day was Ruby's last day. She coughed the stent out around noon. Immediately, her breathing was labored, and I let AMCC know that the procedure did not work once again. They said it'd be too difficult to replace the stent that day and to wait until Monday (they are closed on weekends) and they would try a 3rd attempt. Ruby's breathing was at first not markedly worse than it had been during previous breathing crises, so I thought that she'd be OK with the drugs we were given to keep her calm until Monday. Throughout that day and night, it became increasingly difficult for Ruby to breathe. I took her to an emergency vet in the middle of the night but she started shutting down, turning blue, and losing control of her bodily functions and I had to euthanize her later that morning. Ruby's last day was full of pain and fear. I will probably second-guess the decisions I made for Ruby forever, including taking her to AMCC in the first place. I can't help but think that she'd still be here if I'd taken her to a different vet 3 years ago, who would've correctly diagnosed her and treated her effectively. Ruby deserved better care than she got at AMCC. At some point, I will get another dog and bring it to a veterinary clinic for its care...but it will not be the Animal Medical Center of Corona.

I needed a second opinion for my dog's weight loss issues, and Dr. Estrada was recommended to me by…read moreour family members who take their beloved fur babies to RAH. I was able to get a quick appointment, the front office staff and techs were amazing, and Dr. Estrada did such a thorough evaluation of my dog, including some additional tests that weren't done by our other vet. I am in the human healthcare field so I do "speak" lab abnormalities and imaging, etc, and she didn't talk to me like I was an idiot like our previous vet. I left feeling like we are on the right track to getting to the root cause of this problem, and not left stranded on an island like our other experience. I HIGHLY recommend Dr. Estrada and RAH. We will be returning to this office!

So I called the same day for an urgent appt for my dog Mac and let me just say I'm very very…read morethankful for this office. From start to finish. The moment I called and spoke to the receptionist, went to the clinic and my dog was seen by the vet, it was great. The girls were super friendly, helpful and sweet. The vet was nice and caring and was honest . I'm so thankful they were able to get me in the same day and accommodate me along with prescriptions. And to be completely honest, it was very affordable.

First time today . My regular vet couldn't see my cat for several days . Canyon crest animal…read morehospital told me to come right in. They are professional and caring . I will definitely be back .

I can't recommend this place enough. I was very skeptical when trying to find somewhere to take my…read moredog, Junior, and put the decision off for months out of fear. From the very first phone call, I was met with genuine care and empathy that immediately brought me comfort. I had Junior for 15 years and never felt rushed or pressured. During our consultation, they left the decision completely up to us and even provided pain medication that helped keep him comfortable for a few more weeks, which brought me so much peace of mind. On the day of his appointment, we were welcomed and gently guided through every step of saying goodbye. I chose a private cremation and received far more than expected, including a paw print, a lock of his hair, an engraved box, a handwritten letter, and a death certificate. Two months later, I also received a Christmas card in remembrance of him, which meant more than I can put into words. They truly honored Junior and treated him with the love and dignity he deserved. I will always be grateful for the compassion they showed us during such a difficult time.

Very expensive. And very frustrated to wait for 2 injections treatment. Like 3 hours.read more

We came here during a very stressful emergency with our pet and did receive medical treatment,…read moreincluding IV fluids and medications. The doctors appeared knowledgeable, and the clinical care itself was appropriate. However, the overall experience was cold, rushed, and overwhelming. Communication focused heavily on costs, paperwork, and internal process rather than comfort, reassurance, or clear explanation, even while we were visibly anxious. The interaction felt transactional rather than compassionate. At discharge, we were never clearly told how our cat responded to treatment or why she was considered ready to go home. There was no explanation of her condition after fluids and medications, no reassurance about her stability, and no clear medical summary in plain language. We were left to assume she was okay simply because she was being discharged. While we were waiting for our cat, my daughter experienced low blood sugar. I clearly stated, "My daughter Hannah's blood sugar is low," and explained that I was worried about her condition. I asked if I could step out briefly and come back for our cat so I could take care of my daughter first. Instead of reassurance or acknowledgment of that urgency, the response was, "Let me check if she can be discharged now." The focus shifted to expediting our cat's discharge rather than accommodating a child's medical emergency. I had to follow up because of the urgency of my daughter's condition. Our cat was then discharged without clear communication that she was medically ready and without being allowed additional time to rest after treatment. In that moment, it felt like process and payment were prioritized over situational awareness, empathy, and basic human compassion. In an emergency setting, medical treatment alone is not enough. Clear communication, empathy, and human awareness matter just as much. Unfortunately, we did not feel supported as pet owners or as parents facing a medical emergency with our child. I hope this clinic seriously reevaluates its bedside manner and client communication, because emergencies require humanity, not just procedures.