Mitch here- Had a circulating pump go out on my Sundance 880 spa, Rick came out on time replaced…read morethe pump gave me some great advice in which I really appreciated it. What I really liked was Rick was on time, professional & knowledgeable. I would use & recommend Agua Paradise Spa again. 10+ Thank you Rick

We recently purchased a jacuzzi swim spa from Johnny at aqua paradise in mission viejo. He is the…read moreman! Super knowledgeable, and all round nice guy who followed up at every turn. A couple things for those thinking about getting a swim spa -- First, please consider getting the dual temp version. We are so happy to have the hot tub available at all times. Even though the swim spa has hot tub like jets you will never want to heat the swim spa up to hot tub temps. It would cost a fortune, and take forever. Second, after considering every install design and option, I think the best thing is partial in ground, (see pic). Otherwise, the thing is way too tall and a hassle to get in. If you did full in ground, then it doesn't really have the same vibe as a built in pool. These swim spas are great for areas that may not be big enough for a full pool. Also, big shoutout to Rick, the tech, who made sure everything thing was working once the swim spa was delivered. I highly recommend Johnny and Rick from Aqua Paradise.

Yeah not sure the sub par reviews. Everyone I've been in there they've helped me out…read more Always have a cure for the darn yellow algae that pops up. Reasonably priced chemicals and I even had them install a gas heater for me. Unlike every time I go into Leslie's where they have no idea how to help you out. Love this place and happy to have them as a place to get my pool needs! Don't Forget about the welcome dog!!!!

I had a leak from the filter pump and removed the pump and motor from the pump housing. That was…read moreSaturday afternoon. I went to a different pool supply store. The attendant there showed no interest in my problem and without even looking, said he did not have any parts that would help. On Monday, I went to Lake Forest Spa and Pool and spoke with the owner, Jack. He took the time to listen then explained how to repair the problem and what I would need to do so. I asked him if I brought the motor to him would he be able to make the repair. He said, Yes and gave me a very reasonable quote. I returned an hour later and left the equipment with him. Two hours later he had it repaired, and charged me less than he originally quoted. I reinstalled the pump and motor and everything worked great...and no leak. Thank you Jack.

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

We have requested a quote to many different pool construction companies to replaster our pool with…read morepebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result.

Excellent service. Staff is knowledgeable and very friendly. Always been great to work withread more

People are great. Very helpful, as an example will give a professional water test of your pool…read more Products are great especially the chlorine and muriatic acid

Awful experience. Abandoned our pool project after shotcrete. Took our $135k and ran away. Now they…read more(Jeff and Asia) work as "designers" for Calimingo and refuse to even finish their job as owners of pool logic. Jeff's license has been suspended and he has countless lawsuits and CSLB complaints. Buyer beware.

Worst company. Everything in my yard was delayed. Spa tiles…read morehave come off. They made an mess of my sore yard gate. Missed an major light feature during construction

I can't say enough great things about the start to finish of my backyard transformation!…read more At the beginning I met with Domi (DQ) who spent at least 3 hours in the backyard taking measurements, gathering input etc- and came up with an amazing pool, spa and yard design. As with any project, there were obstacles- as in having to take down a large section of an adjoining block wall, and of course encountering massive amounts of underground water that we had to run a pump day and night to keep cleared out. The crews which included demo teams, excavation crew, masons, plasterers etc were all so kind and helpful. I was especially impressed with the masons who rebuilt the block wall with old and new blocks so that it blended beautifully. They are craftsmen for sure. The two project managers- Juan and Johnny were at my home inspecting things almost every day for four months. They were available within minutes each time I called or got freaked out- even on weekends- sorry guys. James- the GM was so kind- he came by numerous times to make sure things were running smoothly. The office staff who included Annie ( who helped me pick out tile, etc) and other- sorry I forgot your names- were always attentive and made the payment process easy. The value and aesthetics to my property made the price a good deal- I do have to say I spent more than the original quote- but there were unexpected issues that had to be managed for structural safety. It was made clear to me at the beginning of the project so there were no shocking moments and things were communicated to me clearly. The city inspectors were sticklers- that's their job to make sure things are done appropriately-- they too were prompt and very nice. I am totally a fan of Swan Pools

We had a pool installed by Swan Pools. It started out okay, but we quickly learned this was going…read moreto be a challenging process. The sales representative, Jim, was great until the contract was signed. After that, very unresponsive. The construction foreman, Johnny, did a good job and was informative. Once the pool was completed, the start up process was lacking. Finally hired another firm to get the pool conditioned and the salinity level to an acceptable level.

Review of Modul Pools, by OC Poolscapes…read more 4 1/2 Stars Overall, Modul substantially delivered on its "6 Weeks or Less" promise. I intentionally waited until the project was complete before updating this review because I wanted it to reflect the entire experience. Sales - 5 Stars Jaiden was outstanding throughout the process--transparent, responsive, friendly, and never pushy. We negotiated flexible pricing and several upgrades, and I always felt he treated me fairly. Five stars to Jaiden. Permitting - 5 Stars The permitting team knew my city's requirements, handled everything professionally, and moved quickly. I never had to chase anyone down. Five stars to the permitting team. Construction - Beautiful Pool, Minor Project Management Issues The finished product is beautiful. My family absolutely loves it, and Modul and their subcontractors did quality work throughout the project. Modul also handled several things well. They replaced a porcelain coping tile that my hardscape contractor accidentally cracked and rebuilt a brick planter that had to be demolished when excavator access proved tighter than expected. My only meaningful criticism relates to project management and communication. During the major construction milestones--excavation, plumbing, electrical, shotcrete, tile, and pebble--communication and scheduling were excellent. However, when the work shifted to punch-list items, cleanup, warranty coordination, or other items that didn't require another payment from me, responsiveness became less consistent and often required additional follow-up on my part. Construction projects are rarely perfect, and I never expected this one to be. My expectation was simply that the same sense of urgency shown during the primary construction phases would continue through project closeout. I also want to recognize Sam, the project manager's assistant, who was consistently responsive and instrumental in helping move many outstanding items forward. Five stars to Sam. Chemical Startup The startup process was probably the weakest part of my experience. I would have appreciated a more thorough startup walkthrough or pool school, and there were a couple of missed startup appointments that resulted in some unnecessary frustration. Salt System The most significant issue on my project was that the salt cell had inadvertently not been installed. Fortunately, my independent pool professional discovered the omission during a routine visit. Initially, the replacement part was backordered through the distributor. To Modul's credit, management ultimately stepped in, sourced the salt cell through a different distributor, and completed the installation rather than continuing to wait on the original backorder. I appreciated that they took ownership of the issue and found a solution. Automation & Warranty We also experienced an issue with communication between the AquaLink automation system and the Jandy VersaTemp heat pump. The only frustration was determining who would ultimately handle the repair, as there was some back-and-forth over whether it was an installation issue or a manufacturer warranty issue. Once it was routed through Jandy's warranty process, the problem was resolved and everything is now functioning properly. Final Thoughts No construction project is perfect, and this one certainly had its share of punch-list items and follow-up. That said, Modul delivered a beautiful pool at what I believe was a competitive price. My family has already created incredible memories and that's ultimately what this project was about. I genuinely believe Modul has talented people throughout the company. While I think there is room to improve communication and follow-through on punch-list and warranty items, management ultimately stepped in, addressed the significant issues, and delivered a finished product that we're extremely happy with. If I had one piece of advice for future customers, it would simply be to negotiate a reasonable punch-list retention and not release it until every remaining item has been completed and verified. It's a simple way to ensure the final details receive the same attention as the major phases of construction.

Don't fall for their instagram presence like I did. They will over promise, over charge, and under…read moredeliver. A simple 9x18 pool will take them over 7 months to fully complete from excavation (Nov 2025). Your project will not be a priority because all their resources go to their other company, Modul Pools, that claims to "build a pool in 6 weeks or less". If you hire OC Poolscapes, you will have to project manage their project managers to get them to do anything. If not, communication will be nonexistent. But even with me being on top of them, they don't answer calls, return calls, or even respond to texts. Not the owner (Malkiel), not the managers (Michael, Brandon, Jason, Brendan) , not even their assistants (Ulysses, Sam, Bernardo). With 5+ employees in the group chat they set up, it's hard to get a hold of them for any updates. For some reason they also switched project managers on us 3 times due to "company structure changes". First it was Brandon, then Jason, then Brendan. This caused months of delay because no one knew what was going on with our project. Multiple times, I had to walk them through what still needed to get done. There was no handoff or communication internally. Each time a new project manager contacted us for the first time, they would promise to be in constant communication and move things forward. But, the project eventually was put on the back burner again. There have been many missed construction deadlines and tons of issues with them getting permits approved. They tore down two walls in my backyard for access that they have yet to rebuild because whatever they submitted in the permit caused the city to think it was a build to require extra engineering, soils reports, and OSHA permits as well. To this day they are still trying to figure out the permit. Not even the pool build itself needed extra clearances and reports. They say workers will be here on a certain date and then no one shows up. But honestly they don't have anyone scheduled to come at all and just say things to stall and buy time. When you call them out on anything, there is always some sort of excuse. This has literally caused 3 months of delays on their part. No weather issues, no permit issues, just them dropping the ball on scheduling. They also do not take pride in their work. They constantly leave the job site a mess until you ask them to clean up. The tile and grout finish was a rushed and left messy and has since started falling apart (see pictures). Managers do not care to pay attention to the details, despite claiming they build luxury pools. They do not send their in-house workers. They contract the job out to others. For example, I have included a photo of how "their plumbers" ran our new gas line to the pool equipment. It isn't even secured to the wall. There is no way they can be proud of this and put their name on it. I had to call them out on it to have it fixed and secured. Oh and guess who came to fix it? Plumbers in a Modul Pools truck. They best communicate when a payment is due. They will gladly send someone over to pick up the check same day, no problems. But getting someone out here to do work? To them, it can wait. They are also quick to get back to you when you tell them that you are going to fire them and take legal action or file a complaint with the Contractors State License Board. But they immediately go back to not caring about your project after they do a little bit of work to appease you. Look, I know it's a miracle anything gets built in Los Angeles, but it's a miracle OC Poolscapes have built a pool at all. There's a lot more I could go into detail about but hopefully this review has painted a good picture. But with everything said and done, DO NOT hire OC Poolscapes or Modul Pools. I am posting this review before our project is fully completed and final inspections passed. I will not be taking this down. I will be submitting a complaint to the CSLB and will likely pursue legal action as they have practically built us a Modul pool for twice the cost.

Marcus provided high quality service at a fair price. He responded quickly and completed the work…read moreprofessionally. I highly recommended.

I had a leak in my salt cell plumbing. Marcus was able to come out that afternoon and fixed it…read moreperfectly and it looks great too. He's super knowledgeable and answered a bunch of questions I had. He even gave me some things to think about for a pool remodel we are starting soon. Awesome dude and I will use him again for sure.