After shopping many locations, we purchased our spa from Johnny because of his knowledge and…read moreexperience. From our purchase to delivery and then help with maintaining it has been a great experience. We even drive from the city of Orange to purchase our spa products specially from him, because he treats you more like a friend than a customer! Johnny from Aqua Paradise has been a pleasure to work with. Charlie & Diane

Johnny is a smart man and a good salesperson. He provided good advice and good service…read more Service Dept is excellent too. The dude who fixed my UV device was courteous to a fault and provided excellent spot on service

Yeah not sure the sub par reviews. Everyone I've been in there they've helped me out…read more Always have a cure for the darn yellow algae that pops up. Reasonably priced chemicals and I even had them install a gas heater for me. Unlike every time I go into Leslie's where they have no idea how to help you out. Love this place and happy to have them as a place to get my pool needs! Don't Forget about the welcome dog!!!!

I had a leak from the filter pump and removed the pump and motor from the pump housing. That was…read moreSaturday afternoon. I went to a different pool supply store. The attendant there showed no interest in my problem and without even looking, said he did not have any parts that would help. On Monday, I went to Lake Forest Spa and Pool and spoke with the owner, Jack. He took the time to listen then explained how to repair the problem and what I would need to do so. I asked him if I brought the motor to him would he be able to make the repair. He said, Yes and gave me a very reasonable quote. I returned an hour later and left the equipment with him. Two hours later he had it repaired, and charged me less than he originally quoted. I reinstalled the pump and motor and everything worked great...and no leak. Thank you Jack.

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

We have requested a quote to many different pool construction companies to replaster our pool with…read morepebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result.

Excellent service. Staff is knowledgeable and very friendly. Always been great to work withread more

People are great. Very helpful, as an example will give a professional water test of your pool…read more Products are great especially the chlorine and muriatic acid

Awful experience. Abandoned our pool project after shotcrete. Took our $135k and ran away. Now they…read more(Jeff and Asia) work as "designers" for Calimingo and refuse to even finish their job as owners of pool logic. Jeff's license has been suspended and he has countless lawsuits and CSLB complaints. Buyer beware.

Worst company. Everything in my yard was delayed. Spa tiles…read morehave come off. They made an mess of my sore yard gate. Missed an major light feature during construction

Swan Pools listened to our vision and exceeded all expectations. We highly recommend them to anyone…read morelooking to build a beautiful, high-quality pool!

We recently finished our backyard project with Swan Pools and couldn't be happier with the…read moreexperience. From the very beginning, Jim Eldridge made a huge impression -- he came out to our home multiple times, sat at our kitchen table, and walked us through everything with complete transparency. He even pointed out details that other companies we met with never mentioned, which really built our confidence in choosing Swan. The design they created for our space was beautiful. Our yard ended up feeling even bigger than we realized, and they did an amazing job optimizing every inch. Like with any major construction project, there were a few unexpected things that came up, but Swan handled everything with honesty and professionalism every step of the way. Beyond the pool itself, the craftsmanship stood out in every part of the project -- from the pavers to the barbecue island and the beautiful masonry work, the attention to detail was clear. We especially want to give a big shout-out to Johnny, our project manager -- we nicknamed him "Johnny on the Spot" because he was always available when we needed him. He and Juan gave us great recommendations throughout the process, helping us make small adjustments that truly made a big difference in the final result. Anytime a question or decision popped up, Johnny handled it with great communication, care, and a genuine commitment to exceeding our expectations. Annie was also incredibly helpful during the selection process -- she was so patient in helping us navigate the many tile and pebble options (and there are a lot to choose from). The whole construction stayed on track and moved along smoothly. We were lucky to have good weather, but even with that, Swan's organization and follow-through really kept everything moving on schedule. We're so grateful to their entire team for making this a smooth, exciting, and ultimately beautiful transformation of our backyard. Highly recommend!!

Highly recommend the amazing and professional service Ulises and Lochlin provided for me. Timeless…read moredesign and efficient work times. Great team to work with!

Don't fall for their instagram presence like I did. They will over promise, over charge, and under…read moredeliver. A simple 9x18 pool will take them over 7 months to fully complete from excavation (Nov 2025). Your project will not be a priority because all their resources go to their other company, Modul Pools, that claims to "build a pool in 6 weeks or less". If you hire OC Poolscapes, you will have to project manage their project managers to get them to do anything. If not, communication will be nonexistent. But even with me being on top of them, they don't answer calls, return calls, or even respond to texts. Not the owner (Malkiel), not the managers (Michael, Brandon, Jason, Brendan) , not even their assistants (Ulysses, Sam, Bernardo). With 5+ employees in the group chat they set up, it's hard to get a hold of them for any updates. For some reason they also switched project managers on us 3 times due to "company structure changes". First it was Brandon, then Jason, then Brendan. This caused months of delay because no one knew what was going on with our project. Multiple times, I had to walk them through what still needed to get done. There was no handoff or communication internally. Each time a new project manager contacted us for the first time, they would promise to be in constant communication and move things forward. But, the project eventually was put on the back burner again. There have been many missed construction deadlines and tons of issues with them getting permits approved. They tore down two walls in my backyard for access that they have yet to rebuild because whatever they submitted in the permit caused the city to think it was a build to require extra engineering, soils reports, and OSHA permits as well. To this day they are still trying to figure out the permit. Not even the pool build itself needed extra clearances and reports. They say workers will be here on a certain date and then no one shows up. But honestly they don't have anyone scheduled to come at all and just say things to stall and buy time. When you call them out on anything, there is always some sort of excuse. This has literally caused 3 months of delays on their part. No weather issues, no permit issues, just them dropping the ball on scheduling. They also do not take pride in their work. They constantly leave the job site a mess until you ask them to clean up. The tile and grout finish was a rushed and left messy and has since started falling apart (see pictures). Managers do not care to pay attention to the details, despite claiming they build luxury pools. They do not send their in-house workers. They contract the job out to others. For example, I have included a photo of how "their plumbers" ran our new gas line to the pool equipment. It isn't even secured to the wall. There is no way they can be proud of this and put their name on it. I had to call them out on it to have it fixed and secured. Oh and guess who came to fix it? Plumbers in a Modul Pools truck. They best communicate when a payment is due. They will gladly send someone over to pick up the check same day, no problems. But getting someone out here to do work? To them, it can wait. They are also quick to get back to you when you tell them that you are going to fire them and take legal action or file a complaint with the Contractors State License Board. But they immediately go back to not caring about your project after they do a little bit of work to appease you. Look, I know it's a miracle anything gets built in Los Angeles, but it's a miracle OC Poolscapes have built a pool at all. There's a lot more I could go into detail about but hopefully this review has painted a good picture. But with everything said and done, DO NOT hire OC Poolscapes or Modul Pools. I am posting this review before our project is fully completed and final inspections passed. I will not be taking this down. I will be submitting a complaint to the CSLB and will likely pursue legal action as they have practically built us a Modul pool for twice the cost.

I recommend Marcus any day. He is highly skilled. Timely. And reasonable. He repaired some old…read morespa equipment with leaks and needing hard to find gaskets, and it's working beautifully. Marcus is a pro and a pleasure to do business with!

Marcus provided high quality service at a fair price. He responded quickly and completed the work…read moreprofessionally. I highly recommended.