I had to move a storage unit from Echo Park to Palmdale. Abu and Gala showed up early and ready to…read morework. They handled my items with care and professionally wrapped them so nothing got damaged. When I arrived to my destination they were very gentle when placing fragile items in their place. Overall great experience. I would request help from Abu and Gala again.

I am leaving this review to formally document an extremely unprofessional and unacceptable…read moreexperience with this company. Prior to the move, I discussed pricing and payment terms directly with the owner/manager and confirmed the agreed-upon amount. However, when the movers arrived, they immediately demanded cash up front and refused to provide any services unless payment was made on the spot. This directly contradicted the prior agreement. After loading the couches, they demanded an additional $100 that had never been disclosed or authorized. The situation felt coercive and inappropriate. In addition to the payment dispute, the movers caused multiple damages: * One of the couches was damaged. * The garage door was damaged. * A component of the security system on the back door was broken. Furthermore, one of the workers raised his voice and yelled at my wife and daughter. This behavior is completely unacceptable and unprofessional. When I contacted the company to request information regarding their insurance coverage for the damages, they refused to provide any details. This company demonstrated a serious lack of professionalism, accountability, and respect. I strongly advise others to proceed with caution.

We had to move suddenly over Thanksgiving weekend and I found Family Affair Moving along with two…read moreother companies. One call to Darlene and I didn't call the others. They provided more movers for the hourly cost than the other two companies and were available. Darlene was kind and amazing, and thorough in asking questions about furniture, packing, pets, and exercise equipment. Things I didn't even consider! Day of the move (Saturday after Thanksgiving) Ryan, Santos, Mario and Amir showed up on time, carefully wrapped all of our furniture with either blankets or plastic wrap. The asked questions about where things should go, and questions about how to assemble or disassemble things. This is our third move, and we are not as young as we were with our last move. We had to make two trips, but it was still within budget. Next move, I'll call them again, and pay for packing (which we thought we could do on our own in our 50s!) Book this place and don't go anywhere else! Thank you to everyone for our amazing team and the seemless move.

First of all, they showed up On TIME! Thank you to this…read moreA-TEAM Santos, Andrew & Mauricio - truly, you are amazing!! You all worked so hard, nonstop & no complaining for 10 hours!! You all meticulously wrapped each item - I really feared all the valuables, antiques & stuff weren't going to fit in the ginormous truck BUT with your mad Jenga skills, you got everything from the apt, with stairs/elevator into the truck and into the storage unit!! Awesome - worth every penny!!

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.