Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

This is absolutely the worst big 5 you could ever go to. Manager horrible, costumer service also…read moreawful. Every selection from fishing to snow gear is horrible even to golf balls. Avoid Covington big 5 at all costs

(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

Seahawks Pro Shop / Fanatics - Absolute Failure in Customer Service…read more I am so sad, so disappointed & frustrated as I am a true blue 12th Man Fan! I was so excited when I received the email this morning that had play off t-shirts and all sorts of other items on sale today!! Then the worst happened..... This was one of the worst online shopping and customer service experiences I have ever had. I placed an order on December 19 using a valid promo code (STARS60) that WAS applied and showed sale pricing in my cart before checkout. After placing the order, I discovered that 3 of the 5 items were charged at FULL PRICE, resulting in an overcharge of $38.40 (not including tax). I immediately contacted customer service and spent over 45 minutes in chat -- first with a useless virtual assistant that repeatedly gave the same canned response, then with a live agent who clearly did not read the chat history and asked me to repeat everything. Here's what made this unacceptable: I was blamed for not applying the promo code -- even though I DID. I was told the promo code "works fine," implying the mistake was mine. I was refused a refund or price adjustment. I was told my only option was to wait for the items to arrive and return them -- for THEIR mistake. I asked for a supervisor and was ignored. Because they dragged this out for so long, I was told the order could no longer be canceled since it passed the 30-minute window -- a window THEY caused me to miss. To top it off, I was lectured about "professional language" while being talked in circles and denied a resolution. Eventually, a "back office ticket" was opened (after nearly an hour of wasted time), with no guarantee of correction -- just "wait 24-48 hours." This experience felt like a bait-and-switch, followed by deflection, blame, and zero accountability. For an official NFL team store and a company as large as Fanatics, this level of incompetence and disregard for customers is shocking. If this happened to me, I have zero confidence it isn't happening to others. I strongly advise others to screenshot EVERYTHING before checkout -- because if something goes wrong, don't expect them to fix it.

Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

I didn't even know that we have a Lululemon in Tukwila! I haven't been to a lot of Lululemon stores…read morebut this location is pretty organized. Lululemon is not known for being the cheapest but I usually just go to the Sale section. The prices are pretty reasonable! I was tempted to buy some of their newer items but I might just wait until they're off-season so they'll be cheaper!

It was super busy because of Black Friday but i still was able to get super cute items! The staff…read morewas all super helpful and sweet especially this one woman w a flower claw clip and pretty wedding ring (I didn't get her name sadly) who was incredibly kind and so willing to help :) Someone give her a raise bc she made the whole experience so much better!

Went in the evening on 8/28 to buy shoes before a trip. Was discussing my goals with my fam who…read morecame with me and the woman working the shoe section was chatting with someone but somehow heard me utter my shoe size and practically had me figured out by the time I made up my mind about what I wanted. Also saw me eyeing another shoe and ran and grabbed that one as well. Very attentive and nice experience, will definitely return!!

It's REI so that automatically gets you four stars in my book. What I specifically like about this…read morestore is the customer service. I came in to look in for some new cots for an upcoming camping trip. The associate that helped me not only had great product knowledge but he opened up one of the cots to let us try it out. We talked through some great tent options that would accommodate the cots (we were in the market for a new tent). I was impressed that the associate was able to take the time to walk us through all the options. I have always been impressed by REI and their customer service but this store in particular, bravo all around.

I needed some new running shoes, but wasn't sure of what to get. I had worn Nike in the past, but…read moreexperienced some shin splints and had a minor foot injury. The staff person I worked with listen to me and pulled out a couple of different brands. I ran on the treadmill so that they could see my pronation and they recommended some insoles. I've now been running in the shoes for about a month and I'm not feeling the same pain that I was before. Great recommendation, great service

We went there to exchange shoes and orthotics for my son. Giancarlo was excellent! He was able to…read moresee the issue with orthotics and redo them. He also recommended a better fitting shoe for my runner! Great experience!

i called this store and they were SUPER SUPER helpful to me. saved the two jerseys i wanted..:. i…read moreabsolutely love shopping here

Thank you for the girl that helped me very friendly great customer service the only thing it was…read morehard to find but eventually found it next to the Dave and busters

The customer service here is amazing! We came in on a Sunday, and the gentleman that helped us was…read morevery informative and gave us good advice. He has an adorable small terrier pup named Bella, she is the welcoming committee here. There are very many good quality boards, roller skates, and even snowboards here! Would 100% recommend to anyone that is looking to support a local business. He even showed my younger sister how to get on the board, and showed other customers in the store how to use their skates.

Local shop that will actually try and help you and not just get as much money out of you as…read morepossible. The 2 dudes there are OGS that know what they are doing.