Quick response Very…read morethorough and professional diagnosis, reasonable prices. Will hire them again next time

EJ Plumbing / EJ Home Services came to my home this summer to replace a water heater. The…read moretechnician who initially came out to provide the estimate was very professional, friendly, and knowledgeable. From the phone calls I had with the company before the installation, I also got the impression that they were well staffed and a fairly large operation, which initially gave me confidence that everything would be handled professionally. I called around and found that EJ was on the higher end price-wise, but I was impressed enough with that first interaction that I decided to go with them. They were also able to install the new water heater ($3k!) later that same day, which I appreciated. Two technicians came out for the installation. Both were friendly, and the installation itself appeared to be fine. Unfortunately, I was disappointed with the follow-through and the condition in which the work area was left. After showing us the completed installation, the technicians left without staying to make sure everything was operating properly once we turned on the hot water inside the house. As first-time homeowners, we didn't know that air would need to be bled from the plumbing or that we might initially see sediment coming from the faucets. When we turned on the water about 45 minutes later, we weren't expecting either of those things. It would have been very helpful--and reassuring--if the technicians had run the hot water inside, confirmed that everything was working properly, and explained what we might experience following the installation. We also discovered several hours later that small pieces of installation debris had been left around the work area, along with a screw/nut and a long, thin piece of plastic pipe. There were also dirty fingerprint marks left on the door leading to the water heater. I don't expect a work area to be spotless, but after paying for a professional installation, I do expect the installers to clean up the materials and debris from their work and leave the area reasonably clean. Another frustration was the permit. We were not informed that a city permit and inspection would be required. We later learned about this ourselves and had to apply for the permit and arrange for the inspection, which required me to take a half day off work. As first-time homeowners, this process was new to us, and I would have expected a professional plumbing company to explain the permitting requirements when the water heater was replaced. I initially chose EJ because of its excellent ratings, the professionalism of the technician who provided the estimate, and the impression that I was dealing with a large, well-staffed company. Unfortunately, my experience showed me that a larger operation doesn't necessarily translate into better attention to detail or follow-through. We were apparently their last job of the day. I can't know whether that affected the service we received, but the way the job was wrapped up and the condition in which the work area was left made the experience feel rushed. For the price we paid, I expected better follow-through and attention to detail. Based on this experience, I would not recommend EJ, and in the future I would personally choose a smaller plumbing company where I might receive more individualized attention and follow-through.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

Our garbage disposal suddenly stopped working a few days ago. And obviously we needed an urgent…read morefix. I called them the next day. They told me they can send someone out for an assessment the same afternoon. The assessment will be free of charge and even if I decide not to go ahead with their services, they will not charge me. Many companies will promise a free assessment but when you decide not to go ahead with the repair, they charge you a fee. That is why I always clarify that first. I got a call a few hours later that the technician has been called for an emergency repair and they can come the next morning. I didn't end up using their services because my husband was able to do the fix that evening. Lucky me! But I so appreciated their timeliness in communication, reliability and politeness. Recommend! Hope you don't need their services but if you do, you will be happy!

Joseph from Bayshore Plumbers is the ultimate professional…read more He promptly diagnosed our garbage disposal issue, prepared the area, and fixed our issue. He was professional, super capable, prompt, thorough, and friendly. After the fix he tested to ensure 100%. Strongly recommend Joseph and Bayshore Plumbing and I'll definitely call againfor future plumbing needs.

Sink and food disposal got clogged over the Labor Day weekend. Bayshore Plumbers came in highly…read morerecommended and they scheduled me ASAP. Omar M. arrived on time and was very professional and friendly. He got the deep clog taken care of and gave me advice for preventing future clogs. Omar was fast, efficient, and left the sink area clean. He treats your home as if it were his own. I would highly recommend requesting Omar. Price was fair given the expertise and professionalism offered, especially supporting local businesses and our neighbors. If dealing with an HOA it is important to get documentation and records, which they will provide a third party unbiased opinion on the condition of your plumbing, especially where your responsibility ends and where the HOA's responsibility begins. Great job.

Victor and his father Victor were excellent...they did a great job replacing my old sink, faucet…read moreand garbage disposal with the brand new sink, faucet and garbage disposal that I picked out myself. They were on time, professional and great guys. I give them 5 STARS with regards to their workmanship and would recommend them to anyone looking for great plumbing service at a fair/reasonable price...I highly recommend them.

I couldn't be happier with the service I received! From start to finish, the entire experience was…read moresmooth, professional, and stress-free. Alex arrived right on time, quickly diagnosed the issue, and explained everything clearly before getting to work. The repair itself was done efficiently and with great attention to detail, and it's obvious they take pride in doing the job right the first time. They also made sure everything was clean and tidy before leaving, which I really appreciated. What really stood out was the honesty and transparency--no surprise charges, just fair pricing for high-quality work. It's not always easy to find reliable service like this, but they definitely exceeded my expectations. I highly recommend them to anyone in need of plumbing services and will absolutely call them again in the future!

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

Highly recommended!…read more My wife am I own an aging 1 bed/1 bath condo in Sunnyvale. I've been shopping around for months for a reasonable, honest and preferably independent plumbing service to replace the old degraded water supply line shutoff valves under our kitchen and bathroom sinks. Three never got back to me after initial contact and discussions. One seemed overpriced. Eddie / #1 Honest Plumber, on the other hand, was very responsive, honest, reasonably priced and pleasant to work with. I will definitely be contacting them again for any future plumbing concerns.

Highly recommended!…read more I needed help to finish a botched faucet removal and replacement done by a previous plumber (i.e., yours truly!). The job was complicated by 16 years of rust and hard water and pre-existing terrible cracked granite countertops that hadn't been sealed and protected well at all around the faucet area. Eddie was able to schedule me within 48 hours of my call and Jorge from #1 Honest Plumber showed up ready to go. He inspected the issues with my sink and gave me an extremely reasonable flat-price quote to do the work. I agreed and then watched as Jorge did a skillful surgery to excise what remained of the old faucet, patched up my terrible granite like a dentist would patch up a cavity, and installed and tested my new faucet and soap dispenser. Jorge was polite, friendly, professional, efficient, tidy, careful and didn't even roast me for my ham-fisted attempts at DIY work before he showed up. It doesn't get much better than that! Thanks, #1 Honest Plumber team. You guys had my back and I will 100% call you back again when I get in over my head on a plumbing job.

I've been using On Time Plumbing for all my plumbing related work the past 5-6 years. They have…read morealways been great and reasonably priced. I've had them replace two faucets and my kitchen garbage disposal system. They have cleaned drainage clogs for me. They have also installed a new sewer cleanout plug for me on an older home that apparently didn't have one. Every time they show up, they've been extremely professional and can clearly explain the work needed to complete the job. I highly recommend them for your plumbing needs and I personally have them on my speed dial.

Even though I didn't need them after all, the attention to my request last min on a Friday (called…read moreat 3:30 and they close at 6 I think). The polite operator took my info and said she'd call right back to see if he was available. True to her word she did so and he was willing to come take a look (I figured out meanwhile someone had turned the water off!). So I've got them in my directory now for the next time!

Ivan is a man of action and with amazing work! I have used his service several times for the past…read morethree years. He always responded quickly, mostly in a few hours. He has multiple sakes to fit into different pipes and different situations. Ivan has a great personality and so easy to communicate with. I would highly recommend him!

I've used Ivan Patterson for my plumbing multiple times over 7 year period…read more Always responses quickly, works quickly, with fair pricing, and very friendly.