We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Quick response Very…read morethorough and professional diagnosis, reasonable prices. Will hire them again next time

EJ Plumbing / EJ Home Services came to my home this summer to replace a water heater. The…read moretechnician who initially came out to provide the estimate was very professional, friendly, and knowledgeable. From the phone calls I had with the company before the installation, I also got the impression that they were well staffed and a fairly large operation, which initially gave me confidence that everything would be handled professionally. I called around and found that EJ was on the higher end price-wise, but I was impressed enough with that first interaction that I decided to go with them. They were also able to install the new water heater ($3k!) later that same day, which I appreciated. Two technicians came out for the installation. Both were friendly, and the installation itself appeared to be fine. Unfortunately, I was disappointed with the follow-through and the condition in which the work area was left. After showing us the completed installation, the technicians left without staying to make sure everything was operating properly once we turned on the hot water inside the house. As first-time homeowners, we didn't know that air would need to be bled from the plumbing or that we might initially see sediment coming from the faucets. When we turned on the water about 45 minutes later, we weren't expecting either of those things. It would have been very helpful--and reassuring--if the technicians had run the hot water inside, confirmed that everything was working properly, and explained what we might experience following the installation. We also discovered several hours later that small pieces of installation debris had been left around the work area, along with a screw/nut and a long, thin piece of plastic pipe. There were also dirty fingerprint marks left on the door leading to the water heater. I don't expect a work area to be spotless, but after paying for a professional installation, I do expect the installers to clean up the materials and debris from their work and leave the area reasonably clean. Another frustration was the permit. We were not informed that a city permit and inspection would be required. We later learned about this ourselves and had to apply for the permit and arrange for the inspection, which required me to take a half day off work. As first-time homeowners, this process was new to us, and I would have expected a professional plumbing company to explain the permitting requirements when the water heater was replaced. I initially chose EJ because of its excellent ratings, the professionalism of the technician who provided the estimate, and the impression that I was dealing with a large, well-staffed company. Unfortunately, my experience showed me that a larger operation doesn't necessarily translate into better attention to detail or follow-through. We were apparently their last job of the day. I can't know whether that affected the service we received, but the way the job was wrapped up and the condition in which the work area was left made the experience feel rushed. For the price we paid, I expected better follow-through and attention to detail. Based on this experience, I would not recommend EJ, and in the future I would personally choose a smaller plumbing company where I might receive more individualized attention and follow-through.

Today we had a service call from Handy Plumbing Man. The technicians were Patricio Lozano and…read moreBrayen Duenas. They were both very professional, courteous and honest. I have used this company in the past for my plumbing needs and would highly recommend them

Our garbage disposal suddenly stopped working a few days ago. And obviously we needed an urgent…read morefix. I called them the next day. They told me they can send someone out for an assessment the same afternoon. The assessment will be free of charge and even if I decide not to go ahead with their services, they will not charge me. Many companies will promise a free assessment but when you decide not to go ahead with the repair, they charge you a fee. That is why I always clarify that first. I got a call a few hours later that the technician has been called for an emergency repair and they can come the next morning. I didn't end up using their services because my husband was able to do the fix that evening. Lucky me! But I so appreciated their timeliness in communication, reliability and politeness. Recommend! Hope you don't need their services but if you do, you will be happy!

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

It should first be said that I don't take time to write reviews. So, for me to take time to write…read morethis review means something either went really, really bad -or- really, really great. Spoiler Alert: Jess provided a great experience! Attitude matters. So does skill. So does listening to your client and delivering quickly and efficiently. And fair pricing seals the deal. That's why Jess is the best plumber you'll ever work with. He removed our old tank water heater and installed a new tankless unit in a different location, handling it all with skill, patience, and a great attitude the whole time. His demeanor and positive energy were the icing on the cake -- not what you'd expect from a plumber (sorry, plumbers). He responded fast, showed up on time, stayed late to finish, and even vacuumed before leaving so everything was spotless -- I almost asked him to do the rest of the house. Despite a clearly exhausting job, he stayed upbeat, courteous, and funny the entire time. Before Jess, we got quotes from two other plumbers, including a larger local company (Mike Counsil) that quoted $30K for the same install. The rep never asked about our goals -- energy efficiency, space saving, eco-friendliness, budget, placement -- he just launched into his pitch, pushed one expensive solution that didn't seem like the right fit, and left us feeling talked down to. We were also skeptical of some of what he used to justify the estimate, so we got a second opinion. Jess did the same job for over 70% less, with no runaround. He gave us clear, honest guidance, answered every question, and actually listened to what we needed and provided the best solution. We immediately brought him back for a second project, and he's now our go-to plumber. I cannot recommend him highly enough. He's a genuine joy and someone you can fully trust.

Punctual, responsive and transparency of the job…read more lowered drain Replaced and moved main shutoff Removed old galvanized piping Cleaned up after the job

Victor and his father Victor were excellent...they did a great job replacing my old sink, faucet…read moreand garbage disposal with the brand new sink, faucet and garbage disposal that I picked out myself. They were on time, professional and great guys. I give them 5 STARS with regards to their workmanship and would recommend them to anyone looking for great plumbing service at a fair/reasonable price...I highly recommend them.

I couldn't be happier with the service I received! From start to finish, the entire experience was…read moresmooth, professional, and stress-free. Alex arrived right on time, quickly diagnosed the issue, and explained everything clearly before getting to work. The repair itself was done efficiently and with great attention to detail, and it's obvious they take pride in doing the job right the first time. They also made sure everything was clean and tidy before leaving, which I really appreciated. What really stood out was the honesty and transparency--no surprise charges, just fair pricing for high-quality work. It's not always easy to find reliable service like this, but they definitely exceeded my expectations. I highly recommend them to anyone in need of plumbing services and will absolutely call them again in the future!

Daniel C. did a great job replacing my water heater. He first came out to provide a quote, and…read moreafter I accepted, he was able to start the work immediately. He arrived on time and finished the job ahead of schedule. He explained everything in detail and made sure everything was clear. The price was very reasonable, especially compared with the other offers I received. I'm very happy with the work and would definitely call them again if I need similar work in the future. Highly recommended!

Water Heaters Only gets an A+ for customer service. Our water heater would not re-light after the…read moregas meter was turned back on. I was going to schedule service and when they called to schedule, they went a step further and talked me though over the phone on how to light the pilot, that was not on the instruction sheet. After several attempts, sure enough, the status light blinked green! It's working fine now and they didn't need to come out. When it's finally time to retire this water heater, I will for sure give my business to Water Heaters Only. A truly customer service oriented business. I highly recommend them!!

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

Had an old Toto unibody low flush toilet that started exhibiting a slow quiet leak the new SJ Water…read morewireless water meter alerted me to @7 gallons an hr. Diagnosed the issue to be the main flush valve. Researched and ordered a NuFlush replacement part as OEM parts are not available anymore. After repeated attempts to get the new valve to seal in the bowl but no joy, selected Gio at Drain and Main after reading reviews here on Yelp. Gio worked with my schedule, the part I already had in hand, and solved the issue within an hour. I was so close to the solution but Gio delivered the last important step and technique. Toilet is back in service! Gio thanks for the out of the box thinking and for staying with the original quote for the service call. Excellent value! Recommend him for all your plumbing challenges.

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

They helped me replacing new hot water heater tank. They were very patient with my questions…read more Nicely done. I highly recommend Hotter Water Heaters.