Ordered an internet modem online a few days ago and picked up in-store. Walked in and Alvin helped…read moreme get in and out real quick got me everything I needed and answered all my questions very helpful indeed!

This is not for the store, but the online service. I don't know where else to turn for my…read morefrustration. In a nutshell, I started having major issues with TV distortions. It took 3 visits from Comcast and literally hours on the phone. This was over weeks. Next comes the bills for fixing the multiple problems that apparently all stemmed from my area being a test for a new completely wireless system. Nothing to do with me! I just finished my 4th call (47 mins) that may or may not have fixed it. The last call disconnected after 37mins on their end. No call back. Everyone promised to credit back unfounded charges and a small amount was, but not the $120. The don't seem to understand basic math. I have been with this company for over 20yrs. The stress has been unbearable. Something is so wrong with this company. Thanks for letting me vent!

Alright, I'm stoked about this store and the employees! I have never in over 18+ years with Boost…read moreMobile, found a store with such exceptional employees. Shino and Jonathan were customer service orientated, mindful of my phone situation, accommodating, funny to say the least and respectful. I've been into many Boost Mobile locations but not one like this. These two young men are exceptional examples of what employees should be like. Thank you, for making my experience an absolute joy!

Jonathan helped me out. I bought a The iPhone 12 , he was very informative and kind through the…read moreprocess of me getting my phone. I was having a rough day I had dropped my old phone stopped working and had my back up phone, but the Sim card was not working, so I ended up buying a new phone . he was very professional and kind. That young man deserves a raise. The ambience is clean and tidy.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

Chris , our technician is a very responsive and helpful guy, we never had fast internet in our…read morearea, but this guy and his company helped to make it a reality. Thanks Outerlimit!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

We had this service for 15yrs, it was fine at first, but the service was getting worst, year by…read moreyear, then for 2 months we could not reach anyone 1-888-399-0060, had to reset a password and needed my e-mail to confirm, e-mail was down , lost pictures , no call back , number then would not work, and they still charged us for several months of no service, called PayPal , cut them off, charges now in dispute,then they had the gal to leave a voicemail from the same # that no one could reach them, to tell us we have to let them know 1st if you change card for automatic payment, I'm done with them and happy with Comcast

Yup. They deducted charges for 3 months after they went AWOL. I sat with a banker and he stopped…read moreall future payment to them.

These guys seem great to me…read more I switched from ATT, and when I did not use the service right away, they called me!!!!! Just to make sure I had no problem I am getting a faster connection at a lower price than ATT or comcast. The only down side was that I had to buy an updated modem because my existing ATT modem was very old I plugged the new modem in, and was up and running in no time If you look at the reviews for ATT and COMCAST, I think mostly people dislike them. They are always giving out a teaser rate, then raising the price on you every few years. I just for tired of it I chose the mid tier package from launchnet,,,, 1.5 to 3 mbps I checked the connection speed and they deliver what they claim speed wise I am getting 300 kbps wireless "n" speeds to my devices.... Which is about the best you can do without getting exotic. So I am a happy camper'' And, there is some real pleasure for me to give less money to ATT Although I still have to keep the land line service

Worse than terrible!…read more And the other entry about AT&T ... Launchnet uses AT&T in our area, but they share their lines so you have no speed in your connection. We signed up for 3 MBTS per sec and received 1/300th of that! Worse, when we called to have it fixed, they never responded. Not to phone calls or emails. And when we did let them know we were no longer customers, they had the nerve to try and back bill us! Signing up for this internet service? You'd be better off with two tin cans and a string! Rev Clark

They take DAYS to repair an issue! Then give you the run around when trying to get in contact with…read morea supervisor. Then I was cut off after she told me to wait for her to find me a reference number. Which I never got! I was furious. Her name is Glaiza and the employee was Joey.

Worst customer service experience. Occasionally you get an experienced professional but they have…read morethem working at the cancellations end so that they can problem solve. The trick is to have them in the front end so you don't need to get to that point, it's like one hand doesn't know what the other hand is doing. Terrible business model. A complete sh- show

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

Worst business ever. I was being charged for two internets. In the same living room. I had the…read moreold modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!!

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!