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    Softcom Internet Communications

    2.0 (1 review)

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    15 years ago

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    Xfinity Store by Comcast Dealer - Old phone vs new one I got in about 20 min!

    Xfinity Store by Comcast Dealer

    (74 reviews)

    Best phone/internet experience I've ever had--AGAIN…read more This Xfinity dealer is BY FAR the best I've ever come across having moved to 6 different states all over the country in the past 15 years. I've gotten internet and phones from them in the past 2 years, plus dealt with troubleshooting with both in that time at least a half-dozen times. Roger is sensational at handling issues quickly and effectively, and Torrence is without question the best leader of a store I've ever seen--watched him deal with a terrible customer right before me with a smile on his face the whole time, then greet me and get a new phone in my hand as if nothing happened in less than 20 minutes. I'm honestly still with Xfinity mainly because of my experience here--if anything happens I know these folks on Olson Dr will get me taken care of!

    This is not for the store, but the online service. I don't know where else to turn for my…read morefrustration. In a nutshell, I started having major issues with TV distortions. It took 3 visits from Comcast and literally hours on the phone. This was over weeks. Next comes the bills for fixing the multiple problems that apparently all stemmed from my area being a test for a new completely wireless system. Nothing to do with me! I just finished my 4th call (47 mins) that may or may not have fixed it. The last call disconnected after 37mins on their end. No call back. Everyone promised to credit back unfounded charges and a small amount was, but not the $120. The don't seem to understand basic math. I have been with this company for over 20yrs. The stress has been unbearable. Something is so wrong with this company. Thanks for letting me vent!

    Fortis - Some of our VMWare and SolarWinds servers.

    Fortis

    (11 reviews)

    We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

    I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

    LAUNCHNET

    LAUNCHNET

    (5 reviews)

    These guys seem great to me…read more I switched from ATT, and when I did not use the service right away, they called me!!!!! Just to make sure I had no problem I am getting a faster connection at a lower price than ATT or comcast. The only down side was that I had to buy an updated modem because my existing ATT modem was very old I plugged the new modem in, and was up and running in no time If you look at the reviews for ATT and COMCAST, I think mostly people dislike them. They are always giving out a teaser rate, then raising the price on you every few years. I just for tired of it I chose the mid tier package from launchnet,,,, 1.5 to 3 mbps I checked the connection speed and they deliver what they claim speed wise I am getting 300 kbps wireless "n" speeds to my devices.... Which is about the best you can do without getting exotic. So I am a happy camper'' And, there is some real pleasure for me to give less money to ATT Although I still have to keep the land line service

    Worse than terrible!…read more And the other entry about AT&T ... Launchnet uses AT&T in our area, but they share their lines so you have no speed in your connection. We signed up for 3 MBTS per sec and received 1/300th of that! Worse, when we called to have it fixed, they never responded. Not to phone calls or emails. And when we did let them know we were no longer customers, they had the nerve to try and back bill us! Signing up for this internet service? You'd be better off with two tin cans and a string! Rev Clark

    Satellite Daddy

    Satellite Daddy

    (14 reviews)

    Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

    These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

    Softcom Internet Communications - isps - Updated June 2026

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