Good location. Good parking facilities outside.. we were on our way driving to NC and stopped here for late lunch . Kids got lemonades in Dunkin next door and we ordered food here in Sogo express .. service was good. The chef was quick and made food quickly... ambience wasn't that good . The floor was wet and slippery . Price wise it was cheaper than many other restaurants. Got lunch special for less than 10$, which is rare these days .. but the taste wasn't extraordinary. It was ok. Teriyaki chicken was a bit dry. Not much of spice . Couldn't eat the whole thing . Wish it was tastier .. good food for the price though. Had a good experience but could be better . 3 stars read more

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Overcooked food, steak was so hard. Noodles burnt. Sauce so watery, it doesn't taste like anything. HEALTH Rating is LOWWWWWWW read more

Sogo Express Japanese Restaurant - Japanese Near Me - Kannapolis, North Carolina

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Walked in at 8:45 to order Togo, open sign still on, just to be told they aren't taking anymore orders.

They messed up all 4 plates i asked for chicken and shrimp they gave 4 pieces of chicken the other box was missing chicken all together the noodle were dry no sauce and didn't even seem fresh the lady nadia had a attitude read more

Food is nominal and feels overpriced. Its better st other locations. However, the hibachi nearly inedible without some kind of sauce. This location is always out of ginger sauce (for those of us who don't care for shrimp sauce), it basically ruins my dinner when they are. Recently the staff has been getting less and less friendly. This visit tonight was my last at this location. It's not worth the hassle. read more

The food was good, hot & fresh as expected but the establishment itself wasn't clean at all! Cakes of heavy dust were all over the vents which added to the overall dinginess of the place! The front help didn't seem to be 'bothered' or even looked slightly enthused. In almost every business, attitude is everything. If I see that people don't care, neither should I...get your food to go! read more

An employee is texting on her phone. Sitting down and texting on her phone that is all she did. Couldn't even say hey, how are you or you're welcome. Disgusting customer service and to think they pay her to be lazy! read more

Sogo Express Japanese Restaurant - An employee is texting on her phone. - Japanese Near Me - Kannapolis, North Carolina

When I came in a customer was standing there trying to order due to the fact they were out of SHRIMP, CHICKEN, and FRIED RICE. Then another customer came in order the lil girl behind the counter left and the other one whom was cleaning came straight to the counter I was waiting for her to take my order. Now they say they close at 10 but this was at 8:45 tried calling at 8:30 NO ANSWER per usual. Now I'm making a complaint because I came in one day and had to wait on the cashier to come in an hour after they opened at 11 am. Long story short tonight as I tell the cashier I was ready to order she tell me they are closed... won't ever and I mean never spend my money there ever again. read more

Sogo Express Japanese Restaurant - They don't have the time of closing on the sign but told me they close at 9 on Fridays but online it says 10pm. - Japanese Near Me - Kannapolis, North Carolina

This is my 1st time eating here and my last. I have never had to come home and recook my food and add seasoning. Even with the soy sauce it didn't give any flavor. Food was very bland! The rice still was crunchy and undercooked. Also the customer service was horrible. The minute I walked in, there was no greeting. The girl with the multicolored hair was on the phone and it was on speaker. She was more focused on her conversation rather than being attentive to the customer. No smiling or anything. Every time I asked for something she had an attitude and acted like I was bothering her. Slamming the rice container. I said "I'm sorry for bothering you" She ignored me. Not a good first-time experience at all. Definitely would not recommend to anyone. read more

The service is so quick it's almost hard to believe it was t already prepared for me. Still quality is still important to maintain and depending on the time of day you go the rice is mushy and chicken dried out but you get a warning before you just ignore the fact they hardly answer the phone after if the screen the caller id. The staff are basically just there to do their job the kitchen looks ready to cook a buffet as it never looks busy and yet the phone never gets answered. Still a good place to eat just need to catch it before closing time for the best quality food. read more

Sogo Express Japanese Restaurant - Hibachi Chicken with Mushrooms Sweet Carrots - Japanese Near Me - Kannapolis, North Carolina

Reliable in the way that their food is always the same low quality and at this point I don't even understand why they ask you how you want your steak cooked because they always make sure it's overcooked and chewy! Also, I don't understand how they're always so dead but yet the inside of their store is so dirty and sticky everywhere and there's always so many employees standing around doing nothing but flirting with each other lol read more

Fast and fair value Japanese food! If your like me, the shrimp sauce makes or breaks your Japanese dining experience. Their sauce is right on! My wife and I call in our order here a couple times a month and she picks up on her way home from work. Easy process! read more

The amount of food you get for the price is nice. The fried rice is a little under seasoned, but not really terrible. It does have peas and an onion or two in there. It would be completely unfair if I didn't mention the carrots. The carrots are incomparably delicious! Truly the star of this establishment. Back to the main course... The chicken was over cooked and so very dried out. The shrimp sauce is outstanding! And the only thing that can possibly save this dried out meal. I believe the yummy pink "shrimp" sauce they serve must have traces of shrimp in it. Even though they said "it did not." I am allergic to shellfish and this sauce sparks a terrible rash of hives etc., The service is friendly, fast and the place is clean. This meal is inexpensive, and the chicken is actual "chicken," but I have to be honest. Save the carrots, This food is just not good. As I choke down their desert, dry, bland chicken it is with a heavy heart that honestly I cannot give them more than two stars. read more

Food is fresh, delicious & get decent quantity for the price. Service is good. Every time I enters establishment it is clean.

They're still ironing out some kinks with call in orders due to COVID restrictions. If you call in a order for pickup, they have a sign that says to call them and wait in your car so they can bring you your food. If you go on a busy day or time this feature may not work out as planned so I recommend getting in line on busy days. I normally wouldn't recommend this, however I tried to pick up my called in order on a busy day(sunday) and I couldn't even get through to the business due to high call volume. Other than that they no longer allow a certain number of people inside once again due to COVID restrictions so be mindful of the weather and planning accordingly. Other than that they still provide excellent service and good food. read more

I see that there are several "locations" for this "chain" I would be willing to bet that they are the same . Ok Ok this place is located in a busy busy area right off the interstate and close to the shrine " The Race Track".... enough of the driving in circles stuff.. I bet within 50 yds there are more than 30 places to eat at this location or more so I guess they think they have a "corner market" as well. A good location does not Make a Good place to eat!!! And I have been to many of them!!! This day I had to try the place came with over cooked chicken canned carrots? and old rice that I watched them pour from container to container now I know why I felt sick the next day. So here it is with the "special sauce" can not figure it out what does thousand Island dressing have to do with Japanese Food? Is that just a add on to American it?Guess so... Barf read more

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I got food poisoning here this past week. I ordered hibachi chicken and steak, the steak smelled funny and tasted disgusting. I stopped eating it but it was too late as later that night I vomited / other symptoms and had to go to the hospital the following day for dehydration and food poisoning. Never will I ever eat here again. I suggest everyone to stay away from here. read more

If I can give a ZERO I would. The shrimp tasted weird. Chicken was chewy in a bad way. Carrots were overly sweet. I spit out the shrimp and hope I don't get sick. It's fast food Japanese but absolutely nothing about it was tasteful. Even the tea was too sweet. Please listen to me, DO NOT WASTE YOUR MONEY. I've wasted enough for both of us!! YUCK!!!! read more

This is a good place instead of having to go to the sit down show restaurant. Although the rice does not have peas, corn or egg which is a disappointing. The chicken was dry and I figured out why. We sat at a table near the window and I saw the man cooking get the chicken from a pot that had pre-cooked chicken in it. So they are basically throwing it on the grill and heating it up, not cooking it. They squirt water from a bottle to add moisture, but man it was tough to eat. I was only able to eat a small amount, same with my Son (who is usually a big eater). By the time I got home I was sick on my stomach and everything was rejected. Now that may just be me as sometimes Japanese or Chinese does not set well with me. I was fine after that. I will stick to the sit down place from now on. read more

I visit this restaurant for takeout 4-5 times a week and I am obsessed!! the food never disappoints and neither does the quick and kind service! Hibachi Steak is always a great choice!!! Awesome place! read more

Poor quality food. Very smokey inside. I do not recommend this place. I would go across the street to Mr. Miyabi Jr for some great Japanese food! read more

Well.... mediocre at best. Saw the guy dumping a large bag of frozen carrots into the cooker, so I figured the rest of the food came out of the freezer or can also. I love hibachi steak but I definitely will not try it here again. read more

If you can get passed the disgusting condition of the store. Then you can enjoy, mediocre at best food. After ordering my food, I went to wash my hands. To find a disgusting restroom with a door that doesn't lock! So I baracaided myself in with the trash can. Tables where dirty. My food order was wrong, which is not that bad. But the hair in my food was the icing on the cake. I will never go there again. read more

My wife and I go here about twice a week. It's always quick and easy. Not sure why there are so many poor reviews. My wife and I like it just fine. read more

Felt like I should leave a review because I totally don't agree with all the bad ones. We love this place! We mostly get take out, but we dined in once and it was clean. Our food is always awesome and the portions are huge for the price. I love the hibachi veggies - you get sooo many vegetables. read more

My family and I eat here all the time. We always get the Chicken Teriyaki to go, and it's the best in town. With the fresh food and fast service, I really don't understand all of the negative reviews. read more

Terrible customer service. I received the wrong order and when I called to advise the staff, I was told they were closing and I had to wait until the next day to receive a refund or "swap the food out." I as advised that this was the directive given by the owner. If the owner has this type of attitude about his business, I definitely want nothing to do with the food. Do not patronize this establishment!!! Stay away!!! read more

I placed an order today 15 mins before they closed and arrived on time to get my food. When I was ready to pay they said they had ran out of shrimp so they didn't make my food. All of the employees were just sitting around waiting for it to be 10. It would be nice to know ahead of time before driving to get my food and just wasting my time. read more

Absolute worst service. I have never been treated so rudely. Food was cold. Managers girlfriend was even rude. Floor was sticky and food sub par. read more

Probably the worst Japanese food that I have ever had. Hell the place waters down the Teriyaki...yuck. The tables were sticky, never cleaned the right way. Do Not waste your time here...anything is better. read more

Horrible service, order was completly wro g and hsd to wait until the next day for for refund. STAY AWAY

This place has gone way down hill. The food is decent at best now. The restaurant is filthy. The table, the walls, the chairs, the soy sauce and other table condiments are covered in a sticky film. Makes you feel gross touching anything. The tables are never clean. There is a booth that literally falls over when you sit in it. Instead of removing or fixing, they just sit it upright for the next person to find an unpleasant surprise. This place needs a serious cleaning and remodel/change of ownership or to just be shut down. read more

Really really ..... really really really really bad. Been sick ever since I ate there for lunch. Should have known from the condition the restaurant was in. Food, hair, dirt all over the tables, seats, floor. Restaurant wasn't my choice so I had to deal with it. Never ever again. Really needs the health dept to check this place out. :,( read more

Food is okay..its filling. The store isn't very clean. And the staff is by far some of the rudest people you'll ever come in contact with. Save yourself and go to TokyoExpress. read more

I truly don't understand why there are so many negative reviews for this place! I decided to try Sogo despite these comments and was pleasantly surprised to find the food to the quite good! I ordered the hibachi shrimp and fried rice combo. The shrimp were properly cooked, seasoned and free of tails. The rice was lightly seasoned and typically Japanese. Other reviewers seem to be conflating Japanese and (Americanized) Chinese cuisine when complaining about the rice. True, the seasoning was much more finely chopped which created a smooth melange of flavor rather than separate and distinct chunks of onion, shallots, etc... BUT THAT'S HOW JAPANESE RICE IS PRESENTED! The large soda I included was truly large; I believe it was a 32 oz. cup! Beyond the food, the two guys manning the cash register and grill were very pleasant and personable. The ONLY negative thing I have to say (ergo the 4 start rating) is that their men's bathroom is not properly set up for handicap accessibility. I'm paraplegic so this of particular importance to me. The toilet is raised, but it's not an elongated bowl and the seat isn't the horseshoe/open-front design that folks like me need. Still, I would've tried to use it save for the fact that it was so loose on one side that it would've meant risking a trip to the ER just to empty my bladder. So, while I was waiting for my order I dashed over to the Dunkin Donuts next store to use their facilities. Fix that one thing and you'll create a regular repeat customer in me. read more

Went there about 30 mins before closing and was told no more orders taken, all the while customers were in there and some had just placed an order. They weren't even nice about it , it was embarrassing. Won't ever go back read more

Dirtiest restaurant I've ever been to. Food was disgusting as well. Can't believe I spent money here.

I have eaten here a few times before and have never been impressed. The people who work here take their time coming to the counter and are less than enthusiastic taking my order. It's like they know something I don't. So I go in and finally get my order placed. Nothing complicated just two teriyaki chicken and two Dr. peppers. The employee looks at me and says chicken? And I say yes two teriyaki chicken's and two Dr. peppers. He puts the order in and then gets two drinks. He says did you say Coke? And I correct him yet again no Dr Pepper. So the food finally comes up and I walk up to get it. We start to eat and immediately taste something that feels like sand in the broccoli. It's gritty in my teeth and crunches like glass. So I proceed to just eat the chicken and work my way around the broccoli, placing all the broccoli on my tray. I ate all I could before telling the staff that the food was no good. All I got was an insincere apology and a strange smile. I demanded the owners name and number and the employee (Moses) didn't even know the managers number. So I called the manager sunny and he basically accused me of trying to rip the store off for $12. Saying that Moses said I ate all the food and now I am not entitled to get my money back. I told him that Moses is a liar and that the food sucked. After a little bit more discussion he says that I could come to the Branchview store and get my money back. It's not worth $12 for me to drive 15 miles out of my way. It's just too bad that the person running the store couldn't handle the complaint on site. In hindsight I believe the hard things in my food were from a dirty grill. But I won't ever know because I will never go back! read more

I agree with the others. What the...! Couldn't tell if its Japanese, Chinese or combo. Veggies overcooked, egg rolls/tempura soggy/greasy... Really? read more

I have eaten here many times, but I don't think I will be going back. Their sanitation grade is a 91.5 which really grosses me out. The floors are ALWAYS sticky along with the tables. There was a little boy helping his mom (which was cute), but who knows when he last washed his hands and I don't want him handling my napkins and other items on my tray. After eating, my stomach was killing me and when I got home, well lets just say, it wasn't a pleasant bathroom experience. I would NOT eat here!!!!! read more