The Borgata is definitely my favorite hotel and casino in AC…read more The casino floor is loaded, well-maintained, and CLEAN!!! There's tons of games and lots of spots for food on the main floor from grab and go to sit down. The staff is friendly and check-in is easy. The rooms were clean, well kept, and cleaning services came in each day and kept the rooms in good shape. The Borgata is def one of the nicer options when going to AC

I very rarely leave negative hotel reviews, and I am generally someone who is pretty easygoing when…read moreit comes to hotels. I've stayed at Marriott properties for approximately 12 years and have accumulated 800+ nights with Marriott, so I have a pretty good understanding of the standards I expect from the brand. Unfortunately, my recent stay at the Borgata was one of the most disappointing hotel experiences I've had. We checked in Saturday. That evening, we went to put food in our refrigerator and discovered food belonging to a previous guest still inside the fridge. Gross, but I initially brushed it off as an isolated housekeeping oversight. The next morning, things got significantly worse. The TV in our room wasn't working, and when my friend went to take a shower, she discovered a significant amount of someone else's hair sitting in the shower drain. There was also no soap in the bathroom hand-soap dispenser, so we had to call to have that addressed. At that point, we went to the front desk and spoke with Connor, a manager. We explained everything, and he was apologetic and told us he would put a $100 food & beverage credit on our room and send housekeeping up to properly clean the room. We appreciated the response and went back upstairs. Except housekeeping never came. After waiting, I called the concierge to check on the request, only to be told that there was no housekeeping request in the system. The concierge then put one in and I asked how long it would take because we needed to get ready for dinner. I was actually told that I could take a tissue and remove the hair from the shower drain myself. I'm sorry, but absolutely not. I paid to stay in a hotel room. I should not be cleaning another guest's hair out of the shower drain myself. Eventually, housekeeping did come. However, after the housekeeper left, the hair was STILL in the shower drain. I literally had to follow the housekeeper into the hallway and point out that the hair had not been removed. This is not about expecting perfection. Hotels make mistakes. It is about basic cleanliness and the fact that we repeatedly gave the property opportunities to fix the problem, and somehow the most obvious issue was still not addressed. Then, to make matters worse, I received our folio after checking out and discovered that the $100 food & beverage credit Connor specifically promised us was never applied. So now I'm left wondering what, exactly, was being done to resolve the situation. I have stayed at an enormous number of Marriott properties over the years and have never experienced this combination of poor housekeeping, lack of communication, and failure to follow through on a commitment made by management. Food left in the refrigerator. Hair from a previous guest in the shower drain. Missing soap. Broken TV. Housekeeping request not entered. Being told to clean the hair myself. Hair still left in the drain after housekeeping. And finally, the promised $100 credit not applied. That is an extraordinary number of basic failures for one stay. The Borgata is a major property, and as a Marriott-affiliated hotel, I expected significantly better.

*****THIS IS A LONG READ*****…read more This was my first time staying at this hotel, and I must say, my check-in experience was horrible! This is my birthday weekend, so I came alone for a little R&R and self-care. I did not expect to be treated as horribly as I was! I arrived about 3:30 and went to the kiosk for express check-in, only to realize I had left my wallet in my car. I went over to the bell hop desk, where I was nicely greeted by Mario, to ask if I could leave my belongings there while I went to retrieve my wallet. Mario explained to me that he could hold my things, but had to grab a cart for them and give me a ticket as standard protocol. While I waited for him to return, the most RUDE, NASTY, ARROGANT, IMPOLITE, IGNORANT male comes to me yelling, "MA'AM YOU CAN'T LEAVE YOUR STUFF HERE!" I told him to calm down and stop talking to me like that! I then tried explaining the situation to him, and what Mario told me, but before I could finish, he cut me off and yells... "Well he's new! That's why he told you to leave your stuff here! I'M THE BELL CAPTAIN! HE SHOULD'VE CAME AND GOT ME! YOU CAN'T JUST LEAVE YOUR STUFF HERE, YOU NEED A TICKET!" I asked him why he was yelling! There was no need for that, especially if I'm not speaking to him that way! He replies while flailing his arms around, "OH HERE WE GO! HERRRRRE WE GO!" I tried again to explain that Mario had already told me that, but Mr. "Bell Captain" who I later found out name is Saleem, was so bent on letting me know his position that he couldn't even hear what I was saying. Mario then comes back with the cart, and he proceeds to yell at Mario! "DON'T EVER DO THAT AGAIN! WHO AM I??? WHO AM I ??" Mario and another Bellman quietly says, "Bell Captain." He then says, "YEAH SO THAT'S WHY Y'ALL CHECK WITH ME FIRST!" I stepped in and told him that if he's a real leader, he doesn't have to blast who he is, (not to mention it was on his name tag) and he should not be embarrassing his employees publicly. He could have talked to him in the back and let him know what he did wrong. I didn't need to see that! I also told him, I'm not sure if he's having a bad day, but there was no reason for him to behave this way! He starts yelling...again...."I'M GREAT! ALL MY BILLS ARE PAID! I GOT MONEY IN THE BANK! I'M GOOD!" I don't understand what that had to do with anything but whatever. He then went back to yelling about him being the Bell Captain and what the protocol was for me leaving my stuff there. CLEARLY he missed that Mario did the right thing from the beginning! Mr. Bell Captain just felt the need to power trip in that moment for whatever reason. I told him he needed to listen and not interrupt when someone is speaking because he would have known that it was handled correctly! He put his hand up and says, I'M NOT TALKING TO YOU!" I looked at Mario, thanked him for helping me and told him he did nothing wrong. This situation made me so angry that I burst into tears! To add insult to injury, after all the drama, I was waiting for over an hour to get my belongings because SOMEONE put the incorrect room number in the system. I found that out because I had to go back down to the lobby to see what was going on with my things. I was late for my dinner reservation, and my night was pretty much ruined. I couldn't fully enjoy my dinner the way I'd hoped to. I actually cried while at the restaurant because I was still so frustrated with how everything had gone. Not only did I come here to rest and relax, I came her to try and release some of my grief from the loss of my Baby Brother. Hopefully my spa experience will be much better. Shout out to "T" whom I believe was the Operations Manager. He helped me calm down and agreed to address Saleem and the issue. However, I wanted this situation to be documented. NOBODY should ever be able to get away with mistreating ANYONE no matter their position. I WILL be pursuing this further until I'm satisfied with the outcome.

This place is such a scam. My family and I were kind of forced to stay here due to a dance…read morecompetition in Harrahs ballrooms. 7 days is a long time to stay in a hotel/casino made for adults. Nickel and dimed the entire stay. Card was charged for over $500 for "resort fees" which we didn't even use because we were there for dancing not gambling and partying. Room was only cleaned once during our entire stay. Toilet was clogged. Room was OK. Common areas like the elevators were disgusting. Hand prints, garbage, etc in elevators. Starbucks is twice the amount of money than normal. Most places to eat are not healthy and you pay a premium price for French fries and a burger. Check in guy was nice. But there is a lot of miscommunication within team members at this place. Some say one thing, and others say the opposite.

The rooms are worse for wear but I really like the "Old Havana" shopping and restaurant pavilion…read more The atmosphere is well done and easily navigable without the hinterland location and over the top glitz at Borgata. Gambling isn't my thing but for a quick getaway featuring a nice meal and a quality show or two, the Trop still rates. Four solid stars.

Absolutely disgusting stairwells in the parking garage. Pools close at 6pm which is annoying when…read moretrying to fit it in after daytime activities. Rooms were clean but room service was not great, though i got a $50 food and beverage credit for the inconvenience. The number one issue I had with this hotel was accessibility and ADA compliance. We requested the havana tower, which is much closer to the parking garage. Instead we were given the chelsea tower clear on the opposite side of the hotel from the parking garage. As a result, my disabled partner and I had to carry our several bags 10 minutes one way to our rooms. There are parking spaces outside of chelsea but they are not owned by the hotel and rely on regular street parking prices. Parking is $15 every time you take the car out, they want you to stay in the hotel. If you never leave the hotel you'll only pay the $15. You can get a voucher from the casino for signing up for rewards that gives you free parking for one exit.

Excellent ten stars everyone who works here is excellent at their job…read more I lost my phone and the front desk helped me get it and I can't thank the woman working enough each person working here is really good at their profession excellent wagu corn lychee martini best food

Absolutely stunning views from the room! Upgrade to the panoramic view if possible. We were able to…read morecheck in fast and early and enjoy the room to its fullest. The bed has one of the most comfortable mattresses to have a relaxing night's sleep on. We cannot wait to come back and have since planned a trip to their location in New Orleans.

I visited Ocean Casino on Monday, June 27th expecting to spend the day at the casino, only to be…read moretold upon arrival that the casino floor was closed because of a burst pipe that caused flooding. What was most disappointing was that I was never notified beforehand. I received no phone call, text message, or email, even though the casino had my reservation and contact information. Had I been informed, I would have simply rescheduled my visit instead of making the trip. To make matters worse, there was no apology and no effort to make things right. The only thing I was offered was a small bottle of water. While I understand that emergencies happen, communication and customer service matter. A simple notification, sincere apology, or even a small complimentary offer would have gone a long way. Unfortunately, this experience left me feeling that my time and business were not valued. I hope Ocean Casino improves its communication with guests when unexpected situations like this occur.

This was my first time staying at the Oceans in Atlantic City and it did not disappoint. We spent…read moretwo nights here. There was plenty of stuff to do some of the highlights was the pool, the beach, the boardwalk and the casino. There is an insane amount of things to do and I think honestly every day you can experience something different. The carnival is cool and all the shops along the boardwalk. They have little trolleys to take you from each side of the boardwalks because you can definitely walk a lot throughout the day. It was a fun and exciting trip that I will almost remember. I recommend you being some water bottles in your luggage so you have them as the room is not stocked. All the gifts shops are a bit expensive. Also make sure you bring beach stuff if you do plan on going to the beach! Enjoy your trip.

I finally went back to the Hard Rock Casino in Atlantic City, I haven't been there for a long…read moretime.. That said.... The place puts every other casino to shame.. Action,Great Vibes, Excellent table games selection. Very Very friendly dealers and Pit Bosses. A real Great time All around... The Fresh Harvest Buffet was Awesome..A great selection to choose from and fresh tasting food..Personally I think one of the Best Buffets in All of Atlantic City!!!! Unlike other Casino's that I also went back to today, I was very dissapointed in each and every one of them. Hard Rock will NOW be my Casino of choice when I'm in Atlantic City!!!!!

My family and I wanted a quick two nights getaway so we booked connecting rooms at The Hard Rock…read moreHotel & Casino in Atlantic City. It was our first time staying here and the ambiance is on point. The first thing we noticed when we walked in the hotel was the amazing smell. My brother fell in love with the scent and asked a worker what it was, but unfortunately he didn't know anything. He mentioned it's the cleaning solutions he was using LMAO. No sir it's a hotel scent diffuser just say you don't know. Anywho as we were all checked in and went to the North Tower to our adjoining rooms, we got settled in and admired our rooms which was so spacious and I love that especially the bathroom :) We had an amazing view of the little theme park across from our hotel and to see the Ferris wheel light up at night was such a treat to look at from our beds. We finally went straight to eat. We found a cool buffet restaurant in the hotel that was really darn good. I had a little bit of everything but that New York strip steak with their chimichurri sauce was absolutely divine. I cannot remember the name of the restaurant, but I gave it 10 out of 10. After we ate, we went back upstairs and put on our swimsuits to go to the pool now here is where my review shifts left. I did not care for the pool as beautiful as the hotel is. The pool was lackluster, with hair and dirt/mock all in and around the pool. Since I am giving my two cents on this, I would highly recommend a nice outside pool to match the ambience of the hotel. And to also throw in there, the TV lost signal a lot, which was kind of a bummer. We dined at Hard Rock Cafe for both breakfast and dinner and as we ate our food, my brother kept saying he hasn't eaten a bad dish since we arrived so kudos to you guys I totally agree. All in all, I highly recommend this hotel. It is beautiful with all the celebrity pictures and the signature clothing pieces that they have worn being displayed is absolutely awesome to see. I will definitely be back again. I can't wait. So until next time happy hotel hunting.

Bus trip to Altantic City Ceasar's Casino. Received a $15.00 voucher to play the slot machines…read more Alot of walking variety of restaurants and shops. You have Morton's steak house, Gordon Ramsey pub, Hell's kitchen, Starbucks, Nobu etc. Wide variety of slot machines, some of the machines have wireless charging. I like to watch the roulette table games. I am not much of a gambler but I did enjoy the casino.

Having to pay $95+ per person to use the pool as a hotel guest is despicable!! Extremely…read moredisappointed!!

I really had a great time at the Hard rock . My husband and I stayed for a couple of nights midweek…read morein August . The unity club had a sale and we were able to get rooms under $80 per night . Just remember a resort fee and their feeds are charged . It wasn't a busy period so no issues with valet or check in. The hotel was very clean and modern . My room was huge ! There were a lot of food options including a buffet. The food caters to all price points . You can get cheap fast food or fine dining . The casino was huge . The hotel offers live music daily which was cool . The crowd was definitely a boomer crowd but I didn't mind . The bands were pretty good . One suggestion is that they could use some more waitresses around the casino and in the performance area . I will be back!

We stayed here and had a great experience. The rooms are very clean and have everything you need!…read moreWe enjoyed having so many restaurants available, although our group did not need the casino. The tough part of staying here is the place is HUGE--it takes quite a bit of walking to get from the parking garage to your room, to the restaurants, etc. We got used to it, but it is confusing to navigate--they do provide maps for this reason. Staff was friendly, and our room remained clean. They did charge a resort fee when we checked in, but this was quoted in the original price we booked online. So overall we felt it was a good deal to stay in a spot with very clean and nice rooms, although wouldn't stay here with a family as we didn't need the Casino and sacrificed convenience for the long walk to our rooms for this.

a very special shout out to AJ and Sean, front desk and security! these two gentlemen assisted me…read moreon 5/23 into 5/24 with a very critical issue. I required assistance outside of the immediate property and the two of them were QUICK to assist me and make sure I recovered my property and arrived home safely. I could hug them 1,000 times because of what they did for myself and my family this evening. I cannot thank you two enough , AJ and Sean! God bless the both of you and your loved ones! I wish you great health and success :)

Checked me in extremely late past 4pm. People serving breakfast were nasty. Beds were extremely…read morehigh off the ground.

Bally's Atlantic City -- Good Blackjack, Bad Parking, Elevator Tried to Kill Me…read moreVisited: Friday, July 31, 2026 -- roughly 11 a.m. to 6 p.m. 3/5 Bally's Atlantic City still feels like a classic gambler's casino, and I mean that as a compliment. Not a nightclub disguised as a casino. Not a luxury lifestyle palace where blackjack has been reduced to four tables next to an aromatherapy lounge. Bally's feels like a place built for people who actually came to gamble, drink and periodically question their financial judgment. The blackjack was the highlight. I found $15 tables with standard 3:2 blackjack payouts, which instantly earned my respect. No surrender, but otherwise a perfectly playable game. Better yet, most of the players actually knew what they were doing. No donk-fest. No splitting tens because Grandma appeared in a dream. No hitting a 14 against a dealer 6 because "the vibes said so." The East Coast table energy was excellent--talking, laughing, ball-busting, collective groaning and the occasional spiritual crisis when the dealer somehow manufactures a 21 out of six cards. Two dealers stood out: Russell, originally from D.C., and Stephen, a local New Jersey guy. Both were entertaining, personable and ran a good table. Good pace, good banter, no nonsense. The craps table was also fun, except apparently the dice had joined organized crime. Nobody got much of a deep run going, including yours truly. I controlled the dice twice and produced two legendary performances: Roll. Seven-out. Twice. That is not craps. That is basically a direct deposit into Bally's operating account. Upstairs there's also a cool rotating bar overlooking the casino floor, and I had a very good gin and tonic there while reflecting on my relationship with probability and poor decision-making. Now for the deductions. First: $20 parking. Twenty bucks to park so I can go inside and voluntarily hand you MORE money? That sucks. Second, and much more importantly, the elevator on the way out nearly turned my foot into an orthopedic case study. I was wearing flip-flops and stepping into the elevator behind a family that had just arrived. My right foot moved forward and, at literally the last second, the elevator suddenly jerked upward what felt like about six inches. My toe slammed into the raised edge, I tripped, and momentum plus gravity sent me forward in a full-body swan dive directly onto the poor woman standing in front of me. There was no dignity left. None. One second I'm leaving Bally's. The next I'm basically performing an involuntary Olympic diving routine into an unsuspecting tourist. Thankfully it ended up being more comical than catastrophic, and nobody appeared seriously hurt. But that elevator movement was absolutely concerning. If a lift can shift noticeably while people are boarding, that is something management needs to inspect immediately. Because today it's my toe and an embarrassing midair embrace with a stranger. Tomorrow, if something mechanical goes seriously wrong, it could be a legitimate safety and liability issue. So Bally's gets 3 stars. The gambling itself? I liked it. Good blackjack rules, competent players, fun dealers, energetic atmosphere, decent craps action and a cool rotating bar. The $20 parking irritated me. The elevator attempting to convert me into human origami cost them another star. Come for the 3:2 blackjack. Stay for the East Coast gambling energy. And apparently watch your damn feet when entering the elevator.

First off let me say that I was a Big fan of the Bally's Hotel and Casino…read more that said I did come here for over a year I was gambling at the Mohegan Sun Casino which is a much shorter ride for me. I decided to come to AC today on a Monday because the traffic wasn't bad at all. I first went to the Hard Rock Casino,which was very lively and had lot's of table games open, had a great meal and went to Bally's for old time sake. Wow very dreary and sad not many tables open at all. Not that many people there either. Hard Rock was Glitz and Glamor and Bally's was just sad... I'm saddened to say that I most likely will not be back therein the future. Unlike the Hard Rock Casino there was no fun vibes at all... and I really tried to love the place again..But sadly I can't :(