*****THIS IS A LONG READ*****…read more This was my first time staying at this hotel, and I must say, my check-in experience was horrible! This is my birthday weekend, so I came alone for a little R&R and self-care. I did not expect to be treated as horribly as I was! I arrived about 3:30 and went to the kiosk for express check-in, only to realize I had left my wallet in my car. I went over to the bell hop desk, where I was nicely greeted by Mario, to ask if I could leave my belongings there while I went to retrieve my wallet. Mario explained to me that he could hold my things, but had to grab a cart for them and give me a ticket as standard protocol. While I waited for him to return, the most RUDE, NASTY, ARROGANT, IMPOLITE, IGNORANT male comes to me yelling, "MA'AM YOU CAN'T LEAVE YOUR STUFF HERE!" I told him to calm down and stop talking to me like that! I then tried explaining the situation to him, and what Mario told me, but before I could finish, he cut me off and yells... "Well he's new! That's why he told you to leave your stuff here! I'M THE BELL CAPTAIN! HE SHOULD'VE CAME AND GOT ME! YOU CAN'T JUST LEAVE YOUR STUFF HERE, YOU NEED A TICKET!" I asked him why he was yelling! There was no need for that, especially if I'm not speaking to him that way! He replies while flailing his arms around, "OH HERE WE GO! HERRRRRE WE GO!" I tried again to explain that Mario had already told me that, but Mr. "Bell Captain" who I later found out name is Saleem, was so bent on letting me know his position that he couldn't even hear what I was saying. Mario then comes back with the cart, and he proceeds to yell at Mario! "DON'T EVER DO THAT AGAIN! WHO AM I??? WHO AM I ??" Mario and another Bellman quietly says, "Bell Captain." He then says, "YEAH SO THAT'S WHY Y'ALL CHECK WITH ME FIRST!" I stepped in and told him that if he's a real leader, he doesn't have to blast who he is, (not to mention it was on his name tag) and he should not be embarrassing his employees publicly. He could have talked to him in the back and let him know what he did wrong. I didn't need to see that! I also told him, I'm not sure if he's having a bad day, but there was no reason for him to behave this way! He starts yelling...again...."I'M GREAT! ALL MY BILLS ARE PAID! I GOT MONEY IN THE BANK! I'M GOOD!" I don't understand what that had to do with anything but whatever. He then went back to yelling about him being the Bell Captain and what the protocol was for me leaving my stuff there. CLEARLY he missed that Mario did the right thing from the beginning! Mr. Bell Captain just felt the need to power trip in that moment for whatever reason. I told him he needed to listen and not interrupt when someone is speaking because he would have known that it was handled correctly! He put his hand up and says, I'M NOT TALKING TO YOU!" I looked at Mario, thanked him for helping me and told him he did nothing wrong. This situation made me so angry that I burst into tears! To add insult to injury, after all the drama, I was waiting for over an hour to get my belongings because SOMEONE put the incorrect room number in the system. I found that out because I had to go back down to the lobby to see what was going on with my things. I was late for my dinner reservation, and my night was pretty much ruined. I couldn't fully enjoy my dinner the way I'd hoped to. I actually cried while at the restaurant because I was still so frustrated with how everything had gone. Not only did I come here to rest and relax, I came her to try and release some of my grief from the loss of my Baby Brother. Hopefully my spa experience will be much better. Shout out to "T" whom I believe was the Operations Manager. He helped me calm down and agreed to address Saleem and the issue. However, I wanted this situation to be documented. NOBODY should ever be able to get away with mistreating ANYONE no matter their position. I WILL be pursuing this further until I'm satisfied with the outcome.

DO NOT STAY HERE. If…read moreyou're looking for a hotel that values loyal customers, I recommend staying elsewhere. Harrah's offered us what was advertised as a complimentary two-night stay, yet we still ended up being charged approximately $1,400 for a four-night visit. When we politely questioned the charges and asked for an explanation, the situation escalated unnecessarily. My husband and I have been Caesars Rewards members for decades, and I even carry the Caesars Visa card. After years of loyalty, I have never felt so disrespected by a hotel. Instead of working with us to resolve a billing dispute, staff called security simply because we questioned the charges. That is not how loyal guests should be treated. To make matters worse, the employee who identified herself as a manager displayed an unprofessional attitude and was unable to provide clear answers or resolve the issue. The entire experience was disappointing from start to finish. Customer service should focus on solving problems--not intimidating guests who have legitimate questions about their bill. This was, without question, one of the worst hotel experiences we've had, and we will seriously reconsider staying at any Caesars property in the future.

Absolutely disgusting stairwells in the parking garage. Pools close at 6pm which is annoying when…read moretrying to fit it in after daytime activities. Rooms were clean but room service was not great, though i got a $50 food and beverage credit for the inconvenience. The number one issue I had with this hotel was accessibility and ADA compliance. We requested the havana tower, which is much closer to the parking garage. Instead we were given the chelsea tower clear on the opposite side of the hotel from the parking garage. As a result, my disabled partner and I had to carry our several bags 10 minutes one way to our rooms. There are parking spaces outside of chelsea but they are not owned by the hotel and rely on regular street parking prices. Parking is $15 every time you take the car out, they want you to stay in the hotel. If you never leave the hotel you'll only pay the $15. You can get a voucher from the casino for signing up for rewards that gives you free parking for one exit.

This review is solely from my perspective of the businesses and casinos. I have not stayed…read moreovernight here unfortunately due to the high number of people that were here during the weekend I arrived. This is one of those casinos in AC that brings the energy. All casinos are the same here but Tropicana for some reason seems to bring in a fun crowd, people with less disputes and better energy overall. This weekend I lost money but I had so much fun that I didn't think too much about the loss. Tropicana has great food, a great view of the beach, perfectly centered on the boardwalk. Even if you're not gambling this is the perfect place to be entertained with your family or on a solo trip. I recommend looking around the entire place because I've been here many times but this time around was my first time really exploring. I enjoyed their Hagen daz, they have a cool sandwich shop around there too and lastly we went to a comedy show in the building. The comedy show was $50 and it was 1/10 but it was so bad that it became a staple memory for us so we are still thankful that we sat through those "jokes". It was still laughable which is the point. 10/10 casino experience. Highly recommend the Tropicana if you're in the area.

Excellent ten stars everyone who works here is excellent at their job…read more I lost my phone and the front desk helped me get it and I can't thank the woman working enough each person working here is really good at their profession excellent wagu corn lychee martini best food

Absolutely stunning views from the room! Upgrade to the panoramic view if possible. We were able to…read morecheck in fast and early and enjoy the room to its fullest. The bed has one of the most comfortable mattresses to have a relaxing night's sleep on. We cannot wait to come back and have since planned a trip to their location in New Orleans.

We loved it here! The hotel, the ambiance, the decor - everything was amazing…read more The concert venue is very new and comfortable. I wound definitely recommend coming to a show here. The casino, the bars, the food - there is so much to do! This resort has ocean views and plenty of spots where you can take in the scenery. I highly recommend this place!

So disappointed in this casino for one reason. The dramatic exterior and the posh modern interior…read morewas commendable even offered a late night coffee truck at the rear entrance. All this was great but walked a far distance on the boardwalk on a humid night to visit this casino specifically for the live poker room, WHICH IT DOES NOT OFFER!!! SO DANG MAD!!!

Great place on the Atlantic City boardwalk for entertainment and lodging. The semi-modern rooms…read morewere spacious and clean (no mildew in the shower). Under $150 per night during a non-seasonal month. Our room had a beautiful view of the boardwalk and ocean. Most of the elevators were broken and was a nightmare going up and down. After the second day, the hotel supervisor Alejandro, switched our room to another tower with a suite with a better view. Lots of the eateries on the 2nd floor were open until 4am or 24/7 which was a great perk. Sadly no live poker room in this casino which really pissed me off. The Steel Pier amusement park and eateries were a nice extention to the hotel.

This is my parents' go to hotel and casino so I find myself staying here as well while visiting NJ…read more The rooms are always clean and the staff has been attentive. Out of all of the hotels in AC, this is definitely one of the best. I visited Hard Rock for a couple hours earlier this week to gamble, eat and drink. Everything was great and I even won a few bucks!

Bus trip to Altantic City Ceasar's Casino. Received a $15.00 voucher to play the slot machines…read more Alot of walking variety of restaurants and shops. You have Morton's steak house, Gordon Ramsey pub, Hell's kitchen, Starbucks, Nobu etc. Wide variety of slot machines, some of the machines have wireless charging. I like to watch the roulette table games. I am not much of a gambler but I did enjoy the casino.

I stayed here for a convention, Tuesday through Friday, November. Room 39-something in the…read moreCenturion Tower. They've clearly poured a small fortune into the renovations up there. The room was bright enough to make me feel hopeful again. The furniture looked new, the bedding cleaner than the soul of a saint. You could almost smell the paint still trying to dry. The bathroom was beautiful. There was a shower stall with a fake marble bench. I sat on it and felt like an emperor, briefly. Then I noticed a little mold blooming around the shower head. A small rebellion. There were stains on the wall too, ghostly handprints of humidity. That's how things go in Atlantic City, shiny today, peeling tomorrow. My view was of the old Trump Plaza, or what's left of it. A carcass. Concrete ribs showing. It stared at me every morning like an old man who still thinks he's handsome. Not much Caesars can do about that. But it reminded me, again and again, that this city is more memory than place now. The casino felt haunted, though not by spirits, but by the absence of them. Slot machines blinked for no one. A few people were sleeping in their chairs, which seemed fair enough. The table games were quiet as a church on Tuesday. I used to work security at the Trump Marina, grave shift, back when things were merely dying instead of dead. I recognized the silence. It hums in your bones. Most of the restaurants were closed. Tazza Cafe was holding down the fort, serving decent coffee and sandwiches in a space that felt like the corner of an airport food court that had gone to community college. Gordon Ramsay's Pub & Grill was running too. They served over-priced shepherd's pie and image, but little more. Nobu opened on Thursday, like a movie star showing up to an empty theater. Parking was an adventure through the absurd. You go through the Temple Garage, cross Arkansas Street like a pilgrim, then slip into the Colosseum Garage to park. It felt like a test to see who really wanted to be there. Most employees seemed to have mastered the art of avoidance, the kind of indifference that comes from too many shore town winters. The exception was the front desk team, who were unfailingly kind, efficient, and seemed genuinely happy to see another breathing soul. So here's the moral. The rooms in the Centurion Tower are beautiful, even luxurious. If you can snag a midweek off-season rate, it's worth it for the comfort of the bed and the quiet view of decay. But the magic is gone from Caesars Atlantic City. What remains is a gleaming room in a tired city, a testament to how we keep trying to polish what is already sinking.

We stayed here and had a great experience. The rooms are very clean and have everything you need!…read moreWe enjoyed having so many restaurants available, although our group did not need the casino. The tough part of staying here is the place is HUGE--it takes quite a bit of walking to get from the parking garage to your room, to the restaurants, etc. We got used to it, but it is confusing to navigate--they do provide maps for this reason. Staff was friendly, and our room remained clean. They did charge a resort fee when we checked in, but this was quoted in the original price we booked online. So overall we felt it was a good deal to stay in a spot with very clean and nice rooms, although wouldn't stay here with a family as we didn't need the Casino and sacrificed convenience for the long walk to our rooms for this.

The former Trump Taj Mahal reborn as the Hard Rock. The overall vibe is Boomer Playground as the…read morereplacement hip crowd ventures out to catch their 1970's rock heroes in all their Tribute Band glory. The casino by AC standards is extremely well done with plenty of tables and slots to satiate even the most opinionated day tripper. Extra credit for a first class buffet. When these geriatric rockers finally shake off their mortal coils you can easily see the property reimagined as the Hard Rap Hotel and Casino. Five neon stars turned up to "11".

a very special shout out to AJ and Sean, front desk and security! these two gentlemen assisted me…read moreon 5/23 into 5/24 with a very critical issue. I required assistance outside of the immediate property and the two of them were QUICK to assist me and make sure I recovered my property and arrived home safely. I could hug them 1,000 times because of what they did for myself and my family this evening. I cannot thank you two enough , AJ and Sean! God bless the both of you and your loved ones! I wish you great health and success :)

Really it was not a good experience at all. Check in was terrible. No AC in the first or second…read moreroom. 90 degrees in both. No cable box. It's just missing.