I recently decided to treat myself to a gel manicure and regular pedicure on a monthly basis. Sol Y Luna is walking distance from my home, so I thought I'd give this place a try. Per their website, they only do nails Wednesday through Sunday, so I sent a text for a Wednesday appointment. Apparently, they no longer do nails on Wednesdays, so they convinced me to come in for an appointment that evening instead. I shuffled my schedule around so I could make it in for the gel manicure and classic pedicure ($65).
I came in with the salon completely empty and three employees sitting around. As I was selecting my colors, I showed one of the staff a simple design I wanted: just two simple brush strokes across the nail. All of a sudden, all three staff members swarmed around me. One of them started telling me that, oh no, they don't do design there. She claimed that only salons that do acrylics do design (not true) and that it's only so they can squeeze more money out of me (paying a little extra was not an issue for me). She went on and on about this. Then, she said she probably COULD do it, but she doesn't have time! She has so many customers to tend to! Again, the salon was completely empty except for myself and the staff. The entire "lecture" was uncomfortable and I was spoken to as if I were a child.
Not wanting to argue, and since I was already there, I chose a simple pink for my manicure and a burgundy/chocolate color for my pedicure. The lady began working on my nails, sanding down the existing gel manicure I had (which was beautifully done overseas). The gel application process was lengthy, which made it seem as if she was being extra detailed and thorough. Unfortunately, the end result was a lumpy, uneven application. My pinky was also cut. The pedicure, in the meantime, consisted of lukewarm water. I asked the nail technician to not cut down my toenails too much as it's really uncomfortable when wearing closed-toe shoes. He cut down my nails as short as they can possibly go AND my big toe was extremely uneven. The lady who had lectured me took over after that and she tried cutting it down further to even it out, which was extremely painful so I told her to stop and leave it. She took her time painting my toes with three coats of polish. Before I could even move out of my chair when instructed, the polish smudged. It was closing time, so I was worried they'd try to send me home with the ruined polish. Instead, after some thinking, she said they'd have to start all over and quickly removed the polish, and convinced me to get gel on my toes, too, at no extra charge. I wanted a similar dark color, but she insisted I just get the pink used on my hands so it would take less coats and I'd be done faster. Wanting to go home, I agreed. The gel application on my toes ended up looking much better than on my hands. I paid, tipped, and left.
Just days later, the manicure started to lift on the sides of my nails. As my nails started growing out, the lumpy application was more obvious. Finally, a week and a half later, a huge chunk of gel polish has lifted and broken off of my nail. I'm not rough on my hands and have had regular manicures last longer than this.
My experience at Sol Y Luna was poor and I would not go back. The work is mediocre and the treatment I received was not pleasant. read more