The young lady up front (thin with the nose piercing) was rude and unprofessional. No customer service skills whatsoever. I was pretty disappointed. I will not be renting from this company. read more

i would give them 0 stars please no one rent from them there very unprofessional and the lady patti is unprofessional they had me do my application over 3 times and took my money i feel like there a scam please don't rent from them they seen we had good credit we even have are own rental properties they tried to say tbey denied us due to income thought you only had to make three times the rent we make over 10,000 a month there full of **** read more

I would give zero stars but it won't allow me to. They put renters in our rental house and never managed it. They do not check in on your property and let tenants destroy it. We did not know the tenants had cats...you would think that would be important to tell the property owners. I would never ever never ever recommend this property management company. All they care about is receiving their commission and nothing else. Very disappointed in the "service". read more

I tried renting through them (called multiple times within 3wks) about a property that had been listed since May. was told I would get a call back for a walk through. then one day (after no calls back) the sign was gone & someone was moving in. this is terrible business!! I called the benicia office btw read more

Very poor management, they show up for no reason at your home, the guy Jim who was overlooking our property has a bad temper and anytime you say something he doesn't agree with you can see it in his face he's upset and makes smart remarks. Our sprinklers were not working for three months I kept reaching out to him never a response at all I eventually had to pay for out of my own pocket. Then there's Susie she harassed us about needing a emotional support animal and then when we said we would get rid of them she told us we must not really need emotional support I don't think they realize that they will be hearing from my attorney I would not ask my worst enemyto deal with the people they are very unprofessional and it shows why they are out where they are in life. read more

I would not recommend this management company to anybody.i have lived in this unit for 10 yrs blinds broke last night ,I called about them had to leave a message. Got a message back saying that the blinds are tenants resp. WTF? Stay away from this company they never come to this property. read more

We have had a great experience with this company. It has been very smooth with good communication. We have dealt with Ron and he has been great at getting back to us and explained everything in detail. We recently met Ron and the ladies in the office and they were all really friendly. Not sure why there are so many bad reviews... We would recommend solano property. read more

We have been working with them since July 2014, they have been responsive to issues with the home (leaky toilet, broken ceiling fan), by responsive I mean calls back with 24 hours and the issues fixed within two weeks. The handyman is very nice, friendly, and fixed the jobs right the first time. We have dealt exclusively with Evelina and she has been easy to work with and friendly. We have been very happy with them. read more

Solano Property Management - Property Management Near Me - Fairfield, California

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I do not recommend this place to anyone, EVER! I was discriminated against when the girl at the front desk gave me back my application and told me that they wont consider my family because they have other people that have higher income. They did not look though all our applications or bothered to suggest any other option for us . I have Excellent credit and know that i can qualify. I'd file a lawsuit against this place if i could. What an unprofessional business. read more

Broker was completely unprofessional and disrespectful wouldn't recommend this company to my worst enemy.

SPM does a good job managing our rental properties. We get monthly reports and prompt attention when issues arise. We have been able to rent our homes quickly saving overhead which we appreciate. I refer SPM all the time to friends and clients. read more

If I could give this company 0 stars I would. Please do not rent with this management company. By far the worst experience I've ever had in my life and I've rented quite a few places. The fire place that came with the place was just a gaping hoLe for little critters to crawl tHrough at any given moment. The front door was not flush all the way around so it was hard to keep any heat or cool inside the house. They did a quick fix upon move in and just painted over the counter tops. They took forever to fix anything and when they did they did a half ass job. There was a leak from the upstairs bathroom and by the time they fixed it there was a growing mold problem in the downstairs bathroom. A couple months later the same leak happened again. Do not rent from a Susie Slankard she's an awful human being and has no people skills. She talks down on people. Make sure you note everything upon move out or they will take your full deposit and charge you a ridiculous amount on top of that. I really hope someone is able to report them and shut them down for good. read more

They are awesome as long as you need them to just collect your rent and do nothing else. It took them 13 days to change a garbage disposal for crying out loud! We will be leaving the SECOND our lease is up. read more

The worst property management EVER!!! 6 MONTHS later and still have not had our issues fixed!! EXCUSE AFTER EXCUSE!!! WE have been dealing with ERICA.... smh I don't know how she still has a job or if it's the company in Whole.. read more

Not sure how they even get properties rented. I have attempted to see a property we were interested in renting. Left a message and received no call back. Finally got ahold of someone and they seemed like they were to bothered to show the property. If your an owner I wouldn't use them to manage my property. read more

I can't say enough good things about the team down at SPM! From start to finish everyone took such great care of us while trying to find a house to rent. As a caretaker I needed to find a house to accommodate myself and 3 special needs adults and renting on our own was just not working out. Thank god we found SPM and Evelina! She really went out of her way to find us the perfect place. She was always quick to respond wether the news was good or bad. She always kept it real and that made the process so much less stressful. After not being selected for two houses we tried for, Evelina kept at it and got us into a house that my clients and I just absolutely love! Huge thanks to the whole SPM staff for all their help. We are very glad to be able to rent through them!!! read more

I called Solano Property Management to get some info on services they provide and spoke with Angelique. She was very pleasant and greeted me when she answered the phone. She is very nice and provided exceptional customer service. She answered most of my questions. I'd say it was a great experience. read more

July 4 at 5:00 we had a sewage problem. Called SPM emergency line spoke to Nicole and she deligently had Ford Plumbers out within an hour. Great customer service from Nicole and Ford Plumbers were professional and responsive. Thank you Nicole. read more

I did not bother to check their reviews before we dealt with them. We were approved on the house we want. But surprises came in when we moved in. I already had the gut feeling but I still gave them the benefit of the doubt. Their admin was excellent! Unfortunately, the issues started when we dealt with the property manager. When we initially visited the house, we told her about the dirty dishwasher and ovens. She said she will not allow is to move into a dirty house. We are only allowed to hold the unit for a maximum of 14 days from the date we got approved and the house statud is "available now." So we gave our deposit within 48 hours upon approval, then gave the 1st month rent few days before we moved in and signed the contract. Move in inspection was also done separately, meaning the property manager said that she will do her inspection 1 day before we move in and we can do ours upon move in and we can just submit the form within 10 days. We find it really weird that this is how she do it. But what can we do, that's their policy. Our move in day comes and guess what? The front and back yard was not lawn, the house is dusty, the ceiling fan was not clean at all, there are busted bulbs that were not replaced, toilet seats on 2 bathroom are really old and dirty, dishwasher was not clean at all even we reported it to her way before we move in, stove oven still has chemical oven cleaner that was not wipe off, light switch near the kitchen sink is grounded that it has crackling sound when it's turn on, the garage is dirty, there is even a mouse trap with the mouse head on it, after 18 days 1 smoke alarm suddenly exploded, and after we reported it, we even find out that the other battery is bloated. Which means the smoke alarms were not check and they never replace the batteries before we move in. With all the issues we had, they never said sorry even once. So save yourself from all the hassle and never deal with them. read more

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Solano property management was a disappointment both the house owner and my self as the renter had to communicate and plan every thing while they were ignoring messages we left with the receptionist and were not informed on time of anything go on with our move.luckily we got along with the owner so he fired the property management and now we are happy dealing with the owner him self.save your self the money because you will be doing most the work anyways. read more

Angelique is a huge help!!! Always polite and courteous!! I haven't interacted with anyone at the fairfield office besides her. They made a great decision having her at the front desk. She answered all my questions. Only rated it 4 stars because if it wasn't for her or Patty from the vacaville office I would probably go to a different property management. read more

Don't mess with them, they kept my 1500 deposit and I left there house immaculate. Do not mess with Solano Property Management!!!

This place is horrible. They do everything they can to get the applicant to pay double deposit. If you do not have a 700+ fico score don't bother. They push applications through taking and demanding a double deposit if your credit isn't perfect even if you have stellar rental history, almost all of the properties in our price range were in extremely bad need for repairs! They don't believe in calling you back, and treat you as if they are doing YOU the favor. I could understand them wanting a double deposit if the credit was bad & the rental history also. But come on...this place is a good place to get ripped off and targets poorer people. I'm sure the 5 star review is one of their employees. Stay away from Solano Property Management! Voted #1 IN 2010 by what crack head? And btw it's 2013 now. read more

Went into solano property management to view a home. When I walked in there was 3 employees talking to each other, neither one of them greeted me when I walked in. I said "hello" and got no response. The young woman at the front desk was very rude when I asked her about possibly looking at a property. She told me that he property was not available to be shown until August 15th and that was it. They will not be getting my business anymore. read more

After having a NOT-so nice experience with someone in the Vacaville office I decided to review this office. Ana is always super friendly when greeting people and always has a big ol' smile on her face which is greatly appreciated (I'm a huge fan of Great Customer Service). Yesterday was my first time seeing Julie in the front desk and she was super helpful Thank You! :) Both Julie and Nancy were able to answer all my questions with a great attitude SOMETHING that some gals in the Vacaville office are lacking. Once again thank you Ana, Julie and Nancy your hard work doesn't go unnoticed. :) read more

Solano PM is by far the worst company out of four that I used to find a house in the $2500+ a month range. Its comical I was approved by 4 other Property Management Companies but not them. You ask one person a question and 2-3 days later your told something different. Whoever updates there website isnt in communication with the staff. Not only is the Vacaville office staff rude they are unprofessional. There claim to fame is "Voted #1- 2010". This company is what a good lawyer is for! read more

We found our current rental house through the Fairfield location. Processing paperwork was interesting considering my husband was deployed, but they worked with us well. Once we moved in, all of our initial concerns were fixed promptly. Although never having direct contact with your landlord is a bit awkward, we are happy with the services SPM has provided. read more

My advice is simple, DO NOT hire Solano PM to be your property manager. If you appreciate a company that takes your money, does not return your phone calls, does not return your emails, and makes you do all of the legwork to make repairs on your property, then this is the company for you. Do yourself a favor, take the money that you would have paid them over a year, place it in a bank, and use that money to manage it yourself. You're going to be managing it yourself if you work with the Fairfield office anyway. read more

I wouldn't not recommend. They have no compassion and the office worker Christina is rude. Use some other company. They don't screen there tenant very well. and If you have problems with the tenants they will not do anything to help you. read more

Don't apply there unless you get food stamps, or have perfect credit. Also, they say they process your application in 3-5 days, try over 3 weeks. They steal your money for application fee, evenly though they may already have an application possibly approved for same home you apply for! read more

SPM is a great business to work with and we can't say enough good things about Susie who assisted us with renting a property. Paperwork was easy with prompt call backs with issues. Highly recommend for finding a property to rent. read more

I own a home that is next door to a rental house managed by Solano Property Management. Our shared fence blew over a few months ago and SPM quickly sent a guy out who put up temporary supports and Jim from SPM said he would send me the quote for repair and have the owner of the property they manage pay for their half. It's been months now with no quote from Jim, with multiple calls from me to Jim, and zero call backs. The irony of this is that I am about to rent my house out and was considering using a property management company. Needless to say it won't be SPM. I hope they treat those who pay them to manage their properties better than they treat those of us who live next to their properties. read more

This company is totally incompetent! Their accounting and customer service is "third world at best". They also will not admit to any mistakes and will dodge and deflect! Save yourself headaches and pick another company! read more

I am sorry that we agreed to continue our lease with SPM. We had been with Kappel and Kappel who were GREAT! SPM takes FOREVER to respond to your concerns, you have to get mean to get a response. I truly do not know how they got a "best" rating (let me quess they paid for with the money they steal for the property owners!). DO NOT USE THIS COMPANY AS A TENANT, owners they are your best bet. read more

My first time moving out was one of the beyond WORST experiences of my life thanks to Solano Property Management. Continuously had me come back and forth into their building ( although I live in another city ) before work to keep sending me back on another date. No one was communicating with me on what the statuses/updates were on my application. On Monday I spoke with Jim. Jim let me know that I should follow up with him towards the end of the week (Thursday) because a tenant was not yet out of the apartment although her date to be out was the 20th of June. I then had to call off of work on Thursday, to come in and have the receptionist tell me "Jim would not be in until next week." I then asked if there were anyone else I could speak with, they grabbed a lady from the back who also holds the same position as Jim. Which she then proceeded with an attitude to explain to me that it is none of her concern what was going on between Jim and I, also that if there is an issue I would just have to come back next week when Jim is here. I also asked was there a way I could possibly talk to the owner of the property, she also mentioned " the owner of this property hired us so he would not have to talk to people like you." I am African-American and took that as a highly racial remark. Leaving me to believe that the owner of the apartment building at 540 Pacific Ave in Fairfield Ca, may racially profile people trying their best to become future tenants. The most rude lady I've probably ever spoken to in my entire life! Do not go through Solano Property Management! A one star review is actually an over statement of this company. read more

They do contact you once youve submit and application ive had to call everytime to check a status on my application. They say it tale 3 to 5 days to hear if u have been approved or not it took them 2 weeks to let me know i was approved after that the agent never called us for the house and then we call and were told that it was pending on 4 different ppl . this company needs to understand that people need to move and cant pick a date that they have to be out and thats what this company doesnt get. Then we didnt gey picked and the next guy to get our app ask if we can call to get info on my rental history tgis is what i paid and signed for you to do . so y am i being ask to do thier work . all around they will waste ur time and money and will not keep in contact i went thrpugh invitation homes within 2 days i was moved in everything amd then solano calls and said we were approved almost 3 weeks after submitting an application . what a joke !!! read more

I had a great experience with Esmeralda at Spm. She listened to my requests & made sure my accommodations were met.

Renters Beware!!!!!!!...All future tenants (listen to me) it's best if you take before & after pictures (always, no excuses....just do it)...Solano Property Management will TRY but not succeed (if you have proof) at charging you for damage you did not do...I call this a classic case of incompetent worker(s)...aka her name is Angela Gibbs in the Fairfield Office (707-436-7308)....a so-called Property Manager who is weak. And, I say weak because she begged me & I do mean BEGGED ME to give her a break because SPM was so under staffed at the time and she was so-called doing her best (ok, I gave her a break until she told me over the phone what she initially deducted from my damn deposit). Then, all hell broke loss (long story short, I received 100% of my deposit back minus 57 dollars because I turned in my keys on the 2nd of the month) which was fair. The apartment was for the most part left in excellent condition I was expecting at least $800 back from my deposit which was a $1000. The person(s) I really feel bad for is for the true owners of the property because they hired this company to manage their property and SPM is causing them to lose money with their shady dealing. How do you double charge tenants...meaning if you tried to charge me for preexisting damages and failed; what did you charge the previous tenants ...that smells like FRAUD to me (lol..yep, pictures before and after). I will confess that yes, I damaged the blinds in bedroom #1 trying to get rid of a fly and I was more then willing to pay; along with damages to a stove top counter. However, SPM failed send a itemized list of deductions as well as my remaining refund within the 21 days that the law states. Seriously, I don't understand it.....if I'm a owners (I'm pissed). What's even more sad is the Angela boss at the corporate office in Vacaville Ca, (lol) was speechless when I showed him the before pictures of the apartment....SPM said it was new stove on the assessment list (Angela was trying to charge $150 for stove cleaning)...my walk through assessment noted it was a used stove (that was dirty underneath) my pictures proved it. Holes in the door ($150 to replace) my pictures should holes in the door when I moved in (pictures don't lie...computer fingerprint confirmed...pics took on move in date). So, again if you tried to charge me what did you charge the previous tenants ....ok (enough said!) And the list goes on about previous damages...people listen to me...I will repeat this take before and after pictures. The End! read more

Thanks to Solano Property Management we wasted over a week of house hunting and when your lease is ending at a current residence and you're trying to move into a new residence in a limited time frame (2 months in advance), that's an extremely detrimental issue. We originally chose to use Solano Property Management to find a house rental. I do like the fact that you can pick up keys to view properties on your own and have a readily available listing of propertiies at their offices. The issue is that the employees were very unorganized and unprofessional during my visits. We drove an hour to the Fairfield location numerous times to view properties before making a choice. We submitted an application with a $50 application fee for three properties, waited over a week for return call (they said they would call us in that time frame after contacting owners and processing application). We never recieved ANY contact from Solano Property after submitting applications. We then contacted Solano Property Management and were informed our application had been misplaced and not processed or submitted to the home owners. The properties were rented to other applicants. They did refund us the application fee. I would be hesitant to recommend Solano Property Management to anyone. We luckily found another property managment soon after. Crown Realty Property Managment in Napa. They are much more organized, professional, and pleasant to deal with as a property management. We went to an Open House for a property and submitted an application the same day, recieved confimation of approval the next day, signed the lease the same week. We were contacted during the process by e-mail and phone. I would defintely recommend Crown Realty Property Managment if you're looking for a place. read more

This is the most unprofessional company I have ever dealt with. They are rude, don't answer calls or emails. Its unbelievable how disorganized this company is. If you are thinking of using a property manangement company I would stay far away! What a joke! read more