I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

Tried calling for a service on a couple of my appliances but they just answered and hung ul…read moreinstantly, lol. Not very professional, if you no longer provide a service than delete you page, it's that easy!!!

Centex came through with 2 appliance repairs for my out of state rental properties in Texas. They…read moreprovided me with fast, reliable and affordable service.

Never answered, never returned the call. Store says to call, by appointment only. Unfortunately…read morethey never gave me the opportunity to make a purchase cause my call and voice mail were ignored.

This is the worst people to buy appliances from! I paid $850 for a washer and dryer. They have a…read morewarranty that if the items dont work they will repair, replace, or refund. They replaced the first set bc the washer or dryer didn't work. The dryer works fine but the washer didn't work. Instead of refunding my money as requested by me (bc that's what the warranty said) they offered to replace it again. The owner Monica sent her employees with a new washer. The geniuses had the door to the washer open during delivery causing the door to break. In order for the washer to work I have to hold it shut with all of my body weight. I've been waiting for them to replace the door since April! After repeated texts and calls, still no new door. I asked for my money back bc I bought another washer elsewhere, the owner refused and said she would only give a partial payment bc I didn't give her enough time to repair the door! I feel like I gave more than enough time. If I were you, I would just pay the extra money and buy from a real appliance store. They TAKE your money at this store and don't want to follow their own policy. I hope they never make another dollar in that hole in the wall the call a store. This is what happens when you try to support black owners!!

Well, the repair bug struck again. This time it struck my 19 year-old Whirlpool side-by-side…read morerefrigerator (don't be so surprised, it was American-made). I had had it repaired two years ago and it is our spare fridge anyway so this time we had written it off, it's time to replace it. My wife and I waffled back and forth on that decision a bit and then finally committed to replacing it. I had already done the research, took my measurements, selected a refrigerator, I'd even gone to Sears to ensure they had the exact color I needed. The dimensions were fine, the doors would have to come off in order to fit through my front door but everything else was good measurement-wise. After locking in a specific brand and model for replacement, I decided to read through the best and worst reviews. There were highs and lows but the lows were not looking good, a few hundred dollars here, a few hundred dollars there, these were some unhappy customers. I then read that Sears would not replace a lemon of a refrigerator until there had been four repair calls, FOUR! You have to let your food get ruined four times!? I took a look at the extended warranty plans and they would have run me about $600 on top of the price of the refrigerator, now we were in the neighborhood of $2,300, UGH! I decided to give Premium Appliance Repair Plus another try, they treated me right two years ago, so why not? I called Wednesday and while they couldn't fit me in then, they were able to fit me in this Thursday. Victor was once again the repair technician who responded, he arrived near the middle of the 5-7 repair window. He took a few temperature readings and noted that my freezer was sitting around 103 degrees Fahrenheit inside. He confirmed that the compressor was indeed not operational and decided to try the easiest fix first, a relay. He installed the relay and moments later the compressor kicked on and the refrigerator was fully operational, the relay worked. Yippee! To top off this repair experience, I was given a huge discount on the bill, just for being a returning customer, sweet! Before you commit to replacing a broken appliance, give Premium Appliance Repair Plus a call, even if the appliance truly needs to be replaced, you're sure to get a fair assessment from excellent repair technicians like Victor.

*SCAM WARNING* Premium Appliance Repair in CC This…read more"business" is 100% a scam. Contacted them 17 March for a washer repair. The "Technician" arrived March 25th to diagnose my issue. Didn't even take the washer apart. Told me my "rods" were broken and that is why it wouldn't spin and he had to order new ones and they would be back the following Friday to repair. Just like the last reviewer, my parts arrived missing pieces. He waited to the last minute to let me know this the day of his return appointment. Over the last 2.5 weeks I've called them dozens of times and left multiple messages. No returned phone calls or texts. So I started digging. Their business address listed here is fake. That building is no longer there. So I dug a little further. They have been reported multiple times to the Better Business Bureau for operating without a license. This "business" is 100% a scam. Contacted them 17 March for a washer repair. The "Technician" arrived March 25th to diagnose my issue. Didn't even take the washer apart. Told me my "rods" were broken and that is why it wouldn't spin and he had to order new ones and they would be back the following Friday to repair. Just like the last reviewer, my parts arrived missing pieces. He waited to the last minute to let me know this the day of his return appointment. Over the last 2.5 weeks I've called them dozens of times and left multiple messages. No returned phonecalls or texts. So I started digging. Their business address listed here is fake. That building is no longer there. So I dug a little further. They have been reported multiple times to the Better Business Bureau for operating without a license. They are running this out of their home on 202 Gibson St. A house with a dozen or so broken washers living in the front yard. If you need appliance repair, stay as far away from this place as possible. I can only assume they are living off of their service call fees.

Samuel & Sons dispatched Donald to our place within a few hours of calling. Our heater stopped…read moreworking at a particularly tricky time for my family, and we needed help ASAP. Two days before calling S&S, we called the original crew that installed the unit (two years old) to help fix it. That company grossly misdiagnosed the problem, told us we would need to suck up a few days without heat, and actually mis-wired our unit while trying to fix it. Donald diagnosed the problem within a few minutes. He fixed the issue on the spot, confirmed the heat worked, and charged us a very honest rate. Please, if you are looking for reliable HVAC service in the Lampasas/Coperas Cove area, do yourself a favor and call Samuels & Sons first.

Called for an estimate on a complete new system install . Said his Dad would call the next day …read more Called back at the end of the next day and he tells me that his Dad called and got no answer . Didn't leave a message or try to txt .I told him I didn't get a voicemail or txt , he copped an attitude. Decided it would not be good to do business with them .