My parents lived at LTIL for 6 years. There was constant turnover from director to all staff…read moremembers. We are now having a problem getting their refund check back from corporate. I agree with previous comments.

What a loving environment. Great area with amazing proximity to all things necessary to enjoy life…read more I'm impressed!

We are so thankful for the care and staff at this facility. My mom has had a couple of different…read morelevels of care with changes she has. The staff is good at communicating and sharing information with me about my mom, both when things move out of the norm and day to day. This is consistent with different teams a well, which is priceless. The place is kept clean and has an inviting vibe. We know she is in great care, and if anyone needs anything, they let me know. Our mom has been in assisted living at various levels for over 13 years. Before Belmont Village Lakeway, our family would have agreed that Silverado Bee Cave was our best experience before they were acquired by someone else. We are so thankful that now we can say Belmont Village is and continues to be the best experience for our little mama. Thank you!

Beautiful facility! Residents are treated well and the staff is excellent, would recommend care…read morefrom here to anyone!

Another skilled nursing facility full of promises but, in our experience, very little actual care…read more I will say that Longhorn Village is clean and looks much nicer than many other facilities--but do not let appearances fool you. Unless a family member can be there day and night to advocate for your loved one, they may be left sitting in a wet brief, not fed when they require assistance, and isolated behind a closed door. Call buttons often went unanswered, and our loved one was not consistently repositioned or changed in a timely manner. Staffing appeared inadequate on both weekdays and weekends, but the weekends felt like a ghost town. When a medical concern arose, it seemed the immediate response was to send the resident to the hospital instead of first attempting to address the issue in-house. We were then expected to pay approximately $500 per night privately to hold the room during the hospital stay. Otherwise, we were told the resident's belongings could be packed up and the bed released. Families need to ask about this policy and understand the financial consequences in advance. Based on our experience, the facility seemed far more focused on revenue than on attentive, compassionate care or meaningful rehabilitation. We entered with the hope that our loved one would receive consistent care and therapy and regain strength. Instead, we felt we had to monitor every aspect of the care ourselves. Please visit frequently, ask detailed questions, get all financial policies in writing, and do not assume that a beautiful facility guarantees quality care. Beware of the caring and patient demeanor prior to intake - it all falls apart once they have you there. You have 5 days to show that you can do rehab ad then they start charging private pay at $15,500. This is a journey to say the least and I am hopeful that y'all do not have to go through the skilled nursing circus we have been through - they call it "skilled nursing", but they have 1 nurse and the rest are care workers who know very little.

All this place cares about is making money. They accepted my mother into their Skilled Nursing…read moreFacility. Sent me a text confirming and told the social worker at the hospital it was confirmed. The following day they came back and denied her admission. Stating that they were under the impression she was coming in as " private pay" for long term care, although the text message for admission clearly stated "Longhorn Village Skilled Nursing." My elderly mother was so let down and disappointed after being told she had a place to go. This place ONLY care about making money.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

We brought our 98-year-old Mom to live here after she had become too incapacitated after a stroke…read moreto remain in my home, even with part-time caregivers. The staff were all super-conscientious and caring. My mom was not a happy camper as she had been very independent and active all her life. The staff, which has a much higher than average ratio of caregivers to residents, were very attentive to her needs and went out of their way to make her life more pleasant. This place may not have all the bells and whistles of some of the other assisted living facilities, but if you want a homey and safe environment for your parent, you can't do better than Grace House.

Transitions are over from 2017. The entire staff is amazing and loving. My grandmother lived here…read more14 months. She moved from her home town after 98 years. She was not happy with me for a bit because she was still pretty independent. The staff respected her and she love them all deeply. I can not imagine that I could have found a better place.

I am very familiar with this facility. It has really gone down hill. On a recent admission the…read morephysical property was run down and dirty. I will say the staff was attentive. I had to share a bathroom and it was cleaned one time. No central ac or heat. Portable units in the rooms. Food was not good. I checked out early and will not use this facility again. I also notified my insurance company. Would not recommend.

Caring, loving, and treating my mother with dignity. I'd give them 10 stars if that was an option.read more

ComforCare took care of my mother once released from the hospital. Due to Covid I was not allowed…read moreto see her for the week. I was disappointed in the care she was provided. It did not look like they showered her at all and she was very quiet. I was not given regular updates on her, I had to reach our on my own and request them. I have had a much better experience with Visiting Angels and they are at a cheaper rate . $25 an hour is high for poor service and no daily update. I will not use them or recommend ComforCare.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

My 89 yr old mother in law fell and broke her leg. Everyone here is doing a great job with her…read morerehab and she's really happy. They playing games with them and she is really enjoying the attention she is getting.

My 95-year-old mother just got diagnosed Covid after being at Brookdale Rehab for 2 weeks. While…read morenot their fault, their post- diagnosis actions were terrible. Never called her vulnerable 71-year-old daughter/caretaker to let her know, had no signs on her door, and the caseworker had no idea. The absence of a Quarantine sign allowed my sister to walk right in, find our mother unshowered and throwing up (had thrown up all night). They reported she had been taken to breakfast and lunch amongst the other patients. Terrible protocol.

I'm in town visiting a friend that is a resident here. The place is clean and the staff are polite…read moreand smiling all the time and they are very helpful. There is one young man that is a standout, Espoir. He is a part of the care staff. He is so friendly and patient and kind and so personable. He is very gentle with my friend and I enjoy talking with Espoir. I bet this young man has been the employee of the month several times. If not, he should be. He cares about patients and it shows. Great job Espoir!

I toured this facility recently for a relative who is ready for an assisted living community. Jenna…read moregave me a tour and was extremely informative, compassionate and patient. She remained consistently available for further questions in the days after my visits. Longleaf is one of a few great option in Austin, TX!