Best resort pool vibe ever !! Food is delicious. Drinks are tasty as ever So worth the stay

The resort has many issues: expensive poolnand clubhouse access, several vehicles being towed, inhabitable homes, molded pools and unfriendly staff. Avoid this place. The gate entry is also hectic. See photos of our place, rented with Plus Vacation Homes... read more

I am writing to express my disappointment regarding our recent stay and the declining condition of your properties over the past several years. My family and I have been loyal customers of Villatel Solterra for the last four years. During that time, we have rented at least two to three 12-bedroom homes and have consistently chosen Villatel for our family vacations. Our first stay in 2023 was generally a positive experience. The primary issue we encountered was the lack of hot water in the kitchen and showers, along with a few minor maintenance concerns that were promptly addressed. In 2024, we began noticing a decline in the property's cleanliness. The furniture and rugs appeared dirty, and we again experienced issues with hot water in both the kitchen and bathrooms. We also needed to contact maintenance several times for minor repairs. Unfortunately, the situation continued to worsen in 2025. The furniture and rugs remained visibly dirty, the floors appeared as though they had not been properly mopped, and the hot water issues persisted. Maintenance visits became a regular occurrence throughout our stay. Our most recent stay, from June 6 through June 12, 2026, was by far the most concerning. We stayed at House 1697 on Oak Blossom, and what occurred during this visit was completely unacceptable. Shortly after our arrival, my 33-year-old daughter, who has no known health conditions, woke up struggling to breathe and feeling extremely ill. Out of concern, we took her to the nearest hospital for evaluation. After blood work and testing, she was discharged, but over the following days she continued to complain of bite marks on her neck and episodes of chest tightness. As her condition continued to worry us, my granddaughter and I slept in the same bed with her for comfort and support. During the night, my granddaughter repeatedly complained that she felt bugs crawling on her, although we could not initially see anything. The following morning, we discovered bed bugs in the room. We later learned that the adjacent room was also affected, and several members of our group had developed unexplained bite marks. We immediately contacted Villatel, and a representative was sent to the property. He reviewed photographs of both the bed bugs and the bite marks. After years of loyalty and repeated concerns regarding cleanliness, maintenance, and ongoing hot water issues, discovering a bed bug infestation was the final straw. This experience not only disrupted our vacation but also raised serious concerns about the health, safety, and condition of the property. I hope Villatel takes this matter seriously and conducts a thorough inspection and remediation of the affected property to prevent other families from experiencing the same ordeal. Regrettably, after this experience, my family and I will no longer be staying at Villatel Solterra properties. read more

Solterra Resort - Bedbugs - Resorts Near Me - Davenport, Florida

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The staff is amazing... every single one of them Josh, Briana... all of them. They work together and are always pleasant, helpful and highly competent. The entire facility (gym, pool, hot tub, lazy river, etc) is spotless, everything is well maintained and works. The pool and hot tub temps are perfect. read more

Solterra Resort - Pool facility - Resorts Near Me - Davenport, Florida

Solterra Resort was such a great resort from start to finish the bar tenders were great and kind, so was Velma she checked us in fast, and informed us with such enthusiasm. Everyone was so helpful and welcoming. The amenities are well kept and great for the family. You can bring up to 12 guests which and they usually do something to keep the kids entertained daily. read more

Solterra Resort - Resorts Near Me - Davenport, Florida

We rented a 7 bedroom, 5 1/2 bath house with a pool, jacuzzi, media room and a spacious kitchen. The address was 5200 Soltera Blvd. The two level house had two parking spaces. We were allowed up to five cars in the overflow parking, approximately three blocks away. The house was decent. The pools are all screened in, which helps keep out bugs. The jacuzzi wasn't heated and our family didn't want to pay $250 to have it heated. The WiFi was appreciated. The garage was converted into a game room. There was a pool table and shuffle board. There was a projection screen that didn't hook up to any streaming services. We didn't use the theater since the screen didn't work and there weren't any instructions. There was a Star Wars game but it didn't work either. The room was mostly a waste, except for posting cool photos on instagram. Each bathroom had toiletries one wash cloth, and one roll of toilet paper. The rental was listed as "self catered," which means the renter will supply personal items (dish & laundry soap, extra toilet paper, etc). The bedrooms were nicely decorated. The bed was comfy. There weren't convenient outlet plugs by the nightstand to charge phones or devices. Having hooks or another towel bar in the bathrooms would have helped. Night lights on each floor would be useful. Trash was removed daily at 6am. There was a large trash container in front of the house. The clubhouse is available to guests for $35 (for up to 12 people, if your group is larger, the price is higher). The staff aren't organized about details. Your group is given one member card. When you arrive at the pool house, each guest receives a wristband. Your group doesn't have to arrive together. This would have been great to know but the rental company and the clubhouse don't seem to be on the same page. As long as you have a photo of the member card, you can enter the pool during your reserved days. You will get a new wristband each day. That way all of your guests can come and go as they please. The pool area reaches capacity but no one seems to know what that is. We didn't have lines during our visits. The lazy river was fun. The pool was nice. I didn't use the jacuzzi since it was 90 degrees outside. The house had a full laundry room. That made drying beach towels convenient. The kitchen was fully stocked with utensils, coffee pot, dishes and silverware. We were given two packets of laundry detergent. If you are staying for several days, you should bring your own laundry detergent. Bring paper towels, dish soap and dish washer pellets. Check in is at 4pm. After everyone arranged their flights, we learned we could have made arrangements for an earlier check in. Lack of communication is an issue with the independent rental company and guests. There is a bit of a disconnect with getting questions answered. I would get all relevant details sorted out before making a deposit. This will take more than one phone call. Check out is at 10am. Guests are expected to strip each bed. Trash is picked up daily from a box in front of the house. Bring your own trash bags. The pool at the house was nice. We didn't heat the jacuzzi since it was $250 extra and only available with a minimum five day rental. We mostly socialized in the living room/dining room area. We had enough space for 12 family members. The dining area accommodated all of us. We cooked many meals. We also dined at restaurants. Publix grocery store is a few miles from the resort. The kitchen had an older refrigerator that was missing shelves on the door. Only one shelf hadn't fallen off. The produce drawer didn't fit the space. We made due with what we had. The pantry was giant and accommodated lots of items. Whoever is cleaning the house needs to stay on top of their "to do" list. I would make sure that I was fully informed on all the rental details and condition of the refrigerator. The refrigerator should be in top notch condition. Most bedrooms had a bathroom or shared a bathroom. There is so much expected from the renter (deposit and extra charges on heating the pool or jacuzzi). The rental company needs to improve communication. We had a lovely stay. The tables were big enough in the kitchen and patio for our group of twelve. The pool house was a nice paid perk but wasn't necessary since we had a nice pool at the house. Publix and other restaurants and stores were nearby. There is also a BJ's warehouse a few miles away. read more

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Melanie was a amazing host took very good care of us and was able to answer any questions I had

the accomodations are beautiful, clean and spacious. Melanie and the staff are so helpful. the pool and outdoor activities are great! very family - friendly and fun. read more

Front desk was amazing! Worked with our large family. Very friendly and professional!

First time at Solterra and loved it! Check-in smooth, nice clubhouse, and great pool with slide and lazy river. Enjoyed it very much

I love the house we stayed at because we was able to get two 14 bedroom houses next to each other. Upon arrival you will be required to get your pass from the club house in which I was pleasantly greeted by Maricely. She took the time to explain the property. I was nervous about the parking because the package only authorized 5 cars at each property but we had a total of 15 drivers. However, only drivers with a pass can park on the street and everyone else has to park in the driveway. Unfortunately, the owner converted their garage in a game with arcade games, basketball game and pool table. Any issues we encounter, I was able to call their helpline and someone was came over within 30 minutes. read more

Wilmary was fantastic at the front gate. Very friendly and well informed. The pool was heated and clean.

This resort is horrible! The internet doesn't work. The clubhouse bar is shut down for the new years holiday! They don't give enough car passes and tow your car if it is parked other than your house. But no parking spaces in front of the house! If you call customer service they don't answer and force you to leave a message which they don't return. Hot tub doesn't work and they refuse to give a refund. Save your money and heartache and go elsewhere!! read more

Melanie was so nice and the best host ever Our host worker is helpful, understanding, and easy to talk to. I'm very thankful for the time and effort they put into supporting us. read more

Fantastic service and lovely people! Would definitely come again!! Thank you everyone!

Resort is beautifu, clubhouse staff are all excellent - Melanie is very friendly & does exciting games! she's the best!! one of the best spots to come to!!! read more

solterra was great! the amenities were better than expected and Vilma at the front desk was super helpful and accomodating! Maricely was also super sweet and helpful as well! i highly recommend and will be back again. read more

Melanie was extremely helpful in helping me set up my guest parking situation.Thanks for making it so easy

Here for a Disney vacation. I was so proud to have found a place near the activities we wanted as a family for 7 nights. Check in was a hiccup... Tried my code they had sent me via email and it didn't work. Called consecutively for 15 mins to try the rental company (Casiola) as it was hot/not working and got an answering service to relay my message. Allegedly my check in was minutes/seconds too early and the lock had a special punch in instructions of really slowly entering the code. The layout of the house was fantastic also.... The A/C worked!!. The set-up looked awesome. The cleanliness however for the cost we paid... Kinda lacking in my opinion.. I know you can't be super picky...but again traveling with little ones and they pick up trash from under the beds/couches inquiring what is this... It kind of makes you think maybe some cleaning is just getting lightly done. If check in can't be til 405pm to get it fully clean just let a guy know. The set-up of the house was fantastic... The cleanliness not so fantastic. Fruit flies everywhere.... Night 1 was spent killing fruit flies... The washer had a squeaky sound as it went through cycles.... Sad deal. Air return vent had some heavy dust as well. Pool was nice. So the above mentioned stuff in combination with multiple nightly calls to the Polk County sheriff department for noise in the 2-3 doors surrounding areas was the dagger. We had parties/music blaring nightly from the neighbors into the 1 am hour. From 10pm - midnight Kids screaming during night swims had my kids (trying to sleep)wondering what is going on. Not a good thing every night when trying to get my kids to bed. If you have kids and have been there you definitely understand!!! It took my monies spent on this vacation home to teach me a VALUABLE lesson. The pamphlet we were given at check-in even STATES this is a quiet community and fines for having noise complaints on renters...yeah right. I don't believe that whatsoever. I called 3 times a night on average. (Sorry Polk County sheriff department) When spending $2k on a week rental you have expectations... These clearly were not met. I definitely will NOT be staying at this resort on our next visit. I know others in the area probably have similar setups and would greatly appreciate our business. The location was super close to food and shopping/activities I booked my reservation through Marriott ... I will definitely share the disappointment with them....as you would think someone would alert them of the situation at hand. Cleaning needed to be done under furniture and in the bathroom... things I would think would have been done before I checked in... Not so much. Matters when traveling with a young one. For sure next time we will stay elsewhere. Don't know that the money spent was worth it at this location. https://g.co/kgs/LwWPu5  https://g.co/kgs/fhSc5s  https://g.co/kgs/CnpHhr  https://g.co/kgs/NJNdk4  https://g.co/kgs/myPSrT What would you do in my situation!? Marriott Bonvoy Member Respectfully, Bryan Yukon, Oklahoma read more

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We booked a wonderful house in this community for our family of 12. The house was incredible, however, due to our terrible experience with the resort, it would be hard to recommend booking a home here. After arriving and checking in, we went to purchase a group pass for the resort amenities, including the pool, lazy river, and water slide. We like to book places like this because it offers ample entertainment for the kids on days when we're not visiting a theme park or other attraction. However, we were informed that the water amenities were shut down due to a lightning storm. This is understandable, accidents happen, acts of nature happen. However, this closure lasted for 4 days! Half of our trip was over, and we had counted on the resort to be a significant source of entertainment. When we finally did get to enjoy the amenities, we found that it was their standard procedure to close the water features if there was a lightning strike anywhere within a 15 mile radius, that too is understandable, but the slide had to remain closed for a full hour after each strike. In Florida during the summer, that essentially meant the water park was shut down all afternoon. We found the staff rude, and we got the impression that they really didn't want people using their facilities and were making use of every excuse to shut down their amenities. This was really a shame, because we loved the house. However, if you plan on booking Solterra, I would recommend you have plenty of alternative plans and that you don't expect to be able to use their water park. I reached out to the resort ownership during my stay about rectifying this situation, and they made it clear that they had no interest in helping make the situation right with us. read more

Melanie was running the craft for the day and was so sweet! My daughter felt very comfortable asking for help

I wish I could leave no stars. The "resort" is a community of houses. They appear nice, ours was anything but nice. They advertise onsite security but it's a joke. The hone we rented was almost uninhabitable. It was filthy from the time you walked through the door. The photos I posted do not show how horrendous it is. The property allows LOUD parties until 4:00am with music blasting and people yelling. Houses are very close to each other and you hear everything around you. We are booked here for a week through June 5th and are looking for somewhere else to stay. The final straw was when we discovered we have NO HOT WATER!! The gas meter has been removed from the house. Property management, Executive Villas has been called every day of our stay and are worthless. To not have hot water is disgusting. We are having to boil water to bathe!!! I booked through HEAD FOR ORLANDO. The property is managed by EXECUTIVE VILLAS, do not deal with any of them. Book your stay at another property!! I will post any resolutions they offer. I have asked for a full refund. We paid thousands of dollars to stay here. read more

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We live here. Avoid this place. Entrance/Exit is dangerous. Lots of accidents. Lines to get in sometimes can stretch all the way to Ronald Reagan. Guys are security gate at entrance are great, they do their best with the crappy layout. Parking sucks. Make sure you follow the parking rules, because they will tow your car as soon as they know everybody is alseep at night to avoid detection. Forget having parties because in many locations in the resort there is no street parking and then they will harass you about parking, Cost $205 to get it our of impound. If you do not like loud fireworks, avoid this place July 4 and New Years Eve. It is ridiculous and even though they put signs up all around about fireworks being prohibited, nonsense! Pool and clubhouse seem to be nice, but we do not use them as each house has its own pool and many have jucuzzi's. Better resorts to go to. Too much BS to have to deal with here that is not worth it on vacation or living here. read more

Briana was the best! so helpful and kind definitely recommend. she set us up with our cabana and was very helpful

I actually loved the Home we stayed in. What i don't like is they charge you a $295 Protection Fee. You would think this was like a Security Deposit for any incidentals and get it back if not. NO! It's the same thing except if nothing happens, you still don't get it back. Like what?! There is also an included Water area that was nice and stayed open until 10pm, but they close the Restrooms at 8:30pm, the Lazy river is closed at 7pm, and the slide is closed at 8pm. This makes absolutely NO SENSE! If you do gotta close the slide and river early due to traffic, it should at least be an hr before closing. The restroom shouldn't close until the place closes, or 30 min before to avoid having to get ppl out when closed at 10pm. The policies on these things should be looked at and revised. Especially the Protection fee. read more

great service. great food. great staff!!! Deft stay here if you're thinking about it!

I'm gonna start off by saying, I try not to leave reviews. But his place was a joke... the pool bathroom had a toilet overflow poop water and poop on the floor for at least 3 hours that I was there. The staff isn't friendly (excluding the bar folks) they dont let you have pool toys of any kind. We had 10 kids playing having the time of their lives and they shut it down. if you have small children they can't participate on the water slide either.... The cops were present 2x because customers had exchanges with the staff... if you pay $40+ just to get in you should let people have fun and stop enforcing the rules so hard, or find a better way to do it. read more

such a good experience!' thank you melanie!! she made us feel welcome and had a fun game experience

Beautiful resort community. Large beautiful house. Lazy River , private pool tennis courts, all close to Disney. Great for kids of l ages. read more

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Hi I recently visited Solterra Resort with my family. The racist unhinged practices of the front desk were ghastly. It was obvious discrimination against me and my African-American family. The Resort House was fine, but what drew us was the amenities included in our stay. These we didn't require until our penultimate day. Our experience at the front desk near the pool was unrivaled. Our family and the kids went ahead and were in the pool when we arrived because the children wanted to play in the pool. We had issues getting in after them when we arrived although we stayed in the same house because the owner of our stay had given us a code instead of the required card. A nice young man instructed us to go in and that it could be fixed at the front desk. We waited patiently behind two families in line, and when we approach the desk, the young lady who later said her name was Bree had snatched off her name tag as we approached The family in front of us had gone through a similar situation so I hooked it would be an easy fix as she offered them pass for the until they could communicate with their host. I attempted to tell her what the issue was(That we had our amenities included with our rental, but we didn't have the right access information). She cut me off a number of times, so much so that I could never finish my sentence. I could see the trepidation in one of my younger family members as she slowly backed up. I tried to show her the information on my phone since she would not allow me to speak and she told me to move out of her way so she can take care of customers. As she caught the next family for she stated it was not her fault the owners didn't do what they were supposed to. My family member moved aside while she attempted to take care of people behind us while I was still trying to get help. She was extremely condescending, rude and discriminatory the entire time I asked if there was someone else who could help us and she told us she was a supervisor and that we needed to leave and our children in the pool should leave as well because they didn't belong there. I have never been treated with discrimination from start to finish. I told her that her tone was very condescending and she told me she didn't care She was a supervisor and there was nothing I could do. After dealing with that level unprofessional behavior I stepped out to exit and stopped to tell the two workers at the gate I appreciated their candor and kindness. She proceeded to follow us out saying cruel things. And she explained because I called her condescending and she had to come and follow us outside with a smirk. I am a working professional in GEORGIA but I have never seen someone be unapologetically outwardly racist in-person. After I told her, I was there to think the nice staff at the front gate and sarcastically invited her to follow us back home. After she asked me if I was done, my family from the pool was right on the other side after hearing her remarks Everyone thought it would be best for everyone leave. After decades of vacation in Orlando, This was my worst resort experience ever. I would not recommend this place as long as they endorse staff who practiced discriminatory practices. read more

William Smith and Heather Burris owners on 6125 Broad Oak in Solterra Resort... Do Not rent this property I repeat DO NOT!!!! Check in was 5 pm do to the pandemic we arrived shortly after 5 and the cleaning crew was still here, doing a mediocre job... we had a 14 bedroom and 11 bathroom home and only a 1 man and 1 women to clean this huge house smh... the house was barley cleaned, the huge couch had stains all over it , We had to wash the cushion covers just to be able to sit on it,The patio furniture had mold all over it, The carpet was filthy and one of the bedrooms had bedbugs that bit my sister all up... trying to reach out to the owner is a waste of time. This is our second time staying at this resort we stayed a year before last and the first time was great, but this unit is by far the worst place we've ever stayed... read more

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My sister booked us a house at this resort. It seemed like a good idea because it was so many of us and affordable. First bad sign was that the resort allowed the house we booked to be up for sell without securing us a new house. My sister had to call them and they told her that it was for sell by the owners and they put us in a smaller house. The resort should have been on top of their rental properties and upcoming reservations. When we arrived to the house for our 4 PM check in, the clean up crew was not done "cleaning". They finished "cleaning" around 6 PM. The walls and carpets were still filthy. And expect to see ants everywhere inside and outside the house. The house was not sanitized. They leave you with 1 tiny bar of hand soap (1 inch by 2 inch by .25 inch) in each bathroom. You'll only be given enough towels for the amount of people staying there. No extra towels for the pool. So expect to be washing towels. But oh wait, they don't provide any laundry detergent so make sure you pick that up if you're staying longer than a couple of days. Don't forget dish detergent and garbage bags. You'll only be given 1 garbage bag. Low water pressure in the showers. And they take a few minutes to heat up, if they ever heat up. Keep your fingers crossed. Thin walls so if you are traveling with children and they are yellers, expect to be woken up. You're only given 5 parking tags per house. If you can afford it, choose a nicer resort. If I could give 0 stars, I would. read more

It takes about 2 hours to check in. Even if u have checked in and leave the property once u get back, u have to wait in the same line to get back into the property because there is only one way in and one way out for such a large community. Houses are old and the cleaning is not that good. We found a bug in one of bedrooms beds. The line of cars to get in is 5 blocks long. No parking anywhere. Tow trucks come every night to take cars who are illegally parked. I recommend u do not stay here is u want a quite and peaceful vacation. read more

Do not stay here, unless you want to have a miserable time. Air BNB described this as a "diamond resort" unless diamonds come out of garbage, I would not agree. We got to our reservation about two hours after check-in and were immediately faced with a driveway covered in garbage. We called the number provided and went to voice mail all 9 times. The next issue we faced was the hot tub. Like the name states, one would expect it to be hot. It was not anywhere near that, and we were only told we had to pay to heat the pool! Once again we tried to call and got sent to voicemail. Our group decided to move on from the disappointment and use the resort hot tub but after 2 minutes of being there some man on a speaker threatened to call the police on us? Well now we have a dirty drive way and a cold hot tub so we wanted a nice shower. The bathroom smelled of straight cigarette smoke. Have you ever been in a house that a smoker has lived in for 20 years? that's what our bathroom smelled of. SO fine, we will warm up with the blow dryer, but alas none of the plugs in the bathroom work. Tried to call, guess what? Voicemail. It seems this resort can only contact the police and not their guest. So we move on with disappointment in hand. We needed to get to the store, no Ubers or Lyfts or Taxis will come here (probably because they are avoiding it). We finally get to the store and home to make a dinner. There is no salt or pepper, no can opener, no nothing. Not even silverware for 12 people like promised. We are also expected to do all the laundry and dishes yet were provided no laundry detergent and only two dish washer tabs (keep in mind the house sleeps 12 and we are here for multiple days). The pool deck was disgusting and the pool looked like it hadn't been cleaned since nam. Now my complaints that don't involve the resort. There is an alarm on the door that needs to be disabled every. time. you. open. it. To the point that you can not even leave the screen door open to get a nice Floridian breeze. Overall, I am extremely underwhelmed with my stay at this "diamond resort" and would not recommend to anyone, especially for the price. read more

Solterra Resort - after collecting garbage - Resorts Near Me - Davenport, Florida

URGENT!!URGENT!!! This place is absolutely terrible and obnoxious. We have come as a family for Thanksgiving break and we tried to enjoy the pool and multiple accessories but we have no Wi-fi at all and the hot pool and jacuzzi that we paid for wasn't hot at all and it was really disappointing. We also called the services multiple times but we had the same response about asking for our information and they said the maintenance team would arrive for the day and for the 2 days we had no team arrive and we have absolutely no Wi-fi for the whole trip and it was frustrating. We had 10 people in the house for the family trip and we had kids trying to enjoy themselves but they couldn't enjoy neither could we because we had no internet to enjoy. The only thing we enjoyed were the beds that felt like hotel. That is why we gave it a 1 star just for PITY! Other than this, this place was annoying and frustrating to be in. The people who fixed the house before we arrived should have looked through everything to see if everything is well but we had to experience one of the worst travels of our time. We drove multiple hours just for this trip but it was completely spoiled and ruined because what we paid for wasn't given to us and it made everybody extremely cranky. This team are like robots and like they always asked us for our names, address, permission to enter when we are not at the house, etc. At this point, after calling multiple times, I got tired of spelling my name and saying the address to this dumb house. I am writing this review so you guys can understand that this place is the WORST when is comes to services, whenever you are going on break, just enjoy and stay at home. Seriously, I cannot believe we spent so much money on this house and we are gonna make sure we never come here AGAIN! read more

I work for Dides cleaning services and i was working there that place is a place i would take my kids

There are many bad memories of booking at BnB in Solterra Resort. We couldn't find the location of the house after we entered the gate because there was little or no signal on the phone to use the GPS. We had to drive back out and ask the security at the gate and ask for directions. When we got inside the house and connected to the WIFI, the WIFI didn't work so I had to fix it. We couldn't turn on the TV because the batteries were dead and had to turn it on manually. We walked around the house to check the house and saw that some of the bathrooms didn't have any shower curtains and had to share the bathrooms for the family of 12. Worst of all, it was a low pressured shower, it takes forever for the water to heat up and there wasn't enough shampoo for all of us. It took them 2 days later to get the shower curtain. They didn't have any blankets in the bedroom for us to sleep with and had to use the towels to keep us warm during the night. They only left us with 1 trash bag for our 4 days of stay. When we went out to throw away the trash rodents were running around and inside the trash bin. It was so disgusting and gross. Overall, I would never rent BnB at this place again and would give it a 0 star. read more

The house was covered in dents and stains on the walls and couches. The garage was full of trash. Customer service was terrible. Codes for the clubhouse in the email were wrong and had to contact the people who gave us another code that didn't work. Then contacted them again, gave another wrong code. I had to ask another guest of the resort to get the code from them. The water park and lazy river were fun, but the lazy river had probably 6 or seven tubes for all of the guests to use. The place was packed so we had to wait to use the lazy river. Wifi was fast, but the hot water took forever to turn on. The pool was cloudy, dirt and was steaming hot the entire time and you can't change the temperature. It was an okay stay for the money paid. read more

We stayed at Solterra resort. When we arrived we were given a guest parking pass. Apparently we were not parked in an approved spot. They said they put a warning on our car which must have been done after 8:30pm when we arrived back. They then towed our car because it wasn't moved by 10pm. When we asked the individuals at the gate they said that Solterra has hired a towing company and they give them complete authority to tow cars at their discretion. More than 1.5 hours to see the warning would have been nice before towing the car. They also charged additional money for the additional parking passes. This was not the only issue ... the door code did not work when we arrived, the refrigerator beeps every time you get water because it says filter needs to be replaced, and we didn't have access for wi-fi for the entire first day because they communicated the incorrect password on the information. read more

I have noticed this place has gone down hill every year. We've lucked out that every condo we've rented over the past 6 years have been clean, but I will not be renting here again. Last year every time we went to the pool, it was either down for maintenance or there was a wait to get into the pool because over the capacity. You'd have to wait in a long line and as people left, they'd let more in. They have overbuilt in this community so it is no longer safe, no longer enjoyable and no longer to handle its capacity. Even the lines to get into the gate are long although move quicker than last year since they moved check in to the clubhouse. The resort now charges a amenities fee if you plan on using the public pool. For what we paid daily, the pool should be included. This was a surprise at check-in since we booked last July and the new fee was implemented in September. The owners never informed us. IF the pool isnt down for maintenance, as it was again today, the pool is crowded, lazy river isnt heated so its useless until summer, and the jacuzzi is always full of young children. The security guards at the gate are a joke. Just google "Solterra shooting", "Solterra murder" "Solterra party" if you think they will make you feel safe. They have too many condos built to handle all the people that live/come there. We used to rent at Regal Palms and they did the same thing, overbuilt so the pool was standing room only. Then added a resort fee and kept raising it. I guess its time to look for a newer resort again before they start charging a nightly parking fee. What a shame. read more