Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

I buy a stove two weeks ago. They gave me 30 day guarantee. I went today because the stove was not…read moreheating well. I explained the problem But instead of trying to deal with the case they get a negative attitude And they were telling me that there was my plug, I know for sure that plug is OK. for sometime we're arguing until they finally decides to give me another stove. I came home and plug the new stove and it works perfectly .... They have a terrible bad customer service...

Great response time & very helpful. Would highly recommend Gary for personal or business repairs!read more

From the owner: Fast, honest, and reliable service. read more

A/C is blowing cold air again. Thanks Joe! I have used A-Thompson for years and it is a relief to…read moreactually have a technican show up instead of a sales guy disguised as a tech. They are consistently excellent at diagnosing problems and repairing them at reasonable prices. They never try to up-sell. I highly recommend them.

From the owner: A-Thompson Refrigeration, Air Conditioning, and Heating, Inc. is a family-owned and operated…read morecompany for more than 35 years. We have been serving Dallas and the surrounding communities since 1970 when David Thompson established the company. By providing our customers with unparalleled service and customer care, we have grown to gain respect from those customers who choose to call upon us. A Thompson Refrigeration understands that comfort means different things to different people. Whether it is a consistent temperatures throughout your home, indoor air quality, quieter operation, or comfortable humidity levels inside. A Thompson Refrigeration can provide you and your family with the ultimate comfort that you seek. We can offer you the most efficient Air Conditioning and Heating equipment available and total peace of mind with your investment.

I scheduled an appointment and was stood up. I texted them to see what had happened and no answer…read more Called a few weeks later to reschedule and he just hung up on me! There was no conflict either on the phone or through text, so I really don't understand this behavior. Needless to say, I wouldn't waste your time.

From the owner: We specialize in seal system refrigeration repair. Providing outstanding quality to customers…read more Many contractors and companies do not provide the level of expertise necessary to do intensive sealed system work properly while also keeping safety in mind. We also offer appliance circuit board refurbishment services for technicians looking to repurpose their old boards or for homeowners that would like to have their board refurbished if a replacement does not exist.

My review is going to mirror all the other 4 but I am compelled to use this forum to lower my blood…read morepressure and exorcise my pent up rage Here I go..... 2/08/13 - Call American Home Shield to schedule a repair request. The coils on my Jenn Air range top have stopped heating. I was told I would receive a call within 48 business hours from T & T to set up an appointment. 02/09/13 - Received a call from T & T and appointment set for 02/12 between 1300 and 1600. 02/12/13 - Tech calls @ 1615 to say he is on the way. Sorry big guy, but I have to leave @ 1700. Appt rescheduled for 02/13/13 between 0900 and 1300. 02/13/13 - Mikae calls @ 1015 and is on the way. He arrives around 1030 and quickly diagnoses the problem as well as discovering that my downdraft fan is also not working. He will order the parts and I'll be contacted for an install. 02/18/13 - I contact T & T for a status update, and am advised that the parts will be in on 02/21. I request that Mikae be the tech to come out and am assured that he will. Appt scheduled for 02/27 between 0900 and 1300. 02/27/13 - Tech arrives early in time frame, but it's not Mikae. DJ was very professional, diligently attempting to finish the repair, but, long story short, either the wrong parts were ordered or wrong parts were sent.. Arghhhhhhh. 03/05/13 - I call T & T and am told that the new parts have been received and appt scheduled for 03/07. NOTE - I had to make the phone call to get the status update. 03/07/13 - Mikae was the returning tech on this visit and again was early in the time window promised. He installs the parts, coils are heating, BUT, the downdraft fan will not turn off. It just runs, runs, and runs. Mikae determines another problem; the relay switch is bad. Even though the coils are heating, the power to my range still had to be shut off because of the bad relay switch which could short out. Another Arghhhhhh. Off to the order department AGAIN. 03/15/13 - I receive an email from AHS that T & T requested that AHS turn this repair over to another vendor more experienced with Jenn Air. Within minutes of that conversation, I receive a phone call from A1 Appliance to schedule an appointment. Not only did they have incorrect information as to the repair issues, when I advised what the problem was, they stated "oh, we don't work on those kinds of repairs, sorry will turn this back to AHS". That same afternoon, I receive a call from another contractor, American Home Services, to schedule an appointment, which is set for today 03 18 13. (Still waiting for them to show up !) If one reads the other reviews on T & T, it is obvious that this is an unreliable contractor and I have contacted AHS to suggest that they remove this company from their vendor list. Over a month now without a working range top. I haven't figured out how to prepare several foods in the microwave yet. So hungry for some french toast :) UPDATE - 03 18 13, American Home Services tech out today. Discovered that T & T had wired the new parts wrong. 45 minutes later I have a working range top. Yay and Yay !!! (Review to follow on American Home Services)

Just as others stated....This place is horrible. My worthless home warranty company American Home…read moreShield uses them. We had a guy come out to fix our microwave which was shorting out sporadically. A unprofessional looking heavy set guy comes in and looks like he has no clue as to what the problem is. I tell him that I had researched it online and thought I knew what the issue was. Rather than listen, he says he wants to replace the two main components (keypad and board). He has to order them which takes 5-7 days. After 10 days I call T&T to see if my part came in. Sure enough it did and no one called to tell us. I schedule something for that week (another day off work). Same screwball guy comes back out, calling me Dirk (I am tall and white-only resemblance, not like I called him Fat Albert), and his board and keypad did not fix it. I told him again what I thought the issue was. He tells me no, and after 5 phone calls to his boss, he says he has to send a senior master tech out. Oh yeah.....this guy asks me if I had any food he could have and ate brownies my wife had made. I only gave them to him because they were stale as hell. Master tech comes out, says he found the problem (third day off work and he shows up a 6:30pm,....three hours late). Master tech, being the genius that he is says the issue is a door latch. It takes 7 more days for the door latch to come in. I asked if he would be the one to install it......he says he will be, he was not. So 10 days go by.....I call T&T appliance Service. I ask if my part is in, they say yes, then flip the script on me and say "we were wanting to see if we can schedule something for this week". They actually acted like it was them calling me. I say sure I would take a fourth day off work. So sure enough, the Master tech who said he would come out to install the part he was so sure would fix the microwave doesn't come and instead sends a new rookie. Well it looks like the master tech was as big of a joke. The part he said was faulty did not fix the issue. Eventually after two months they give up and tell the home warranty company to send me a new microwave, that it cant be fixed. I get a new microwave, fix the old one myself with a seven dollar part ( the part I researched online and told them about all along). WORTHLESS COMPANY, not sure how they are in business. Read the other reviews on here. BBB here I come.

At worst, this is a scam. At best, booking will just waste your time with a brazen disregard for…read morethe customer. We scheduled dryer repair between 10 a.m. and noon on Sept. 19. I took off work for this appointment. After blowing past their appointment window, my wife, who booked this, got a call at 12:22 p.m. She didn't answer, but immediately texted back, providing my number and informing the rep, Leonard, that I was home and waiting. At 12:23 p.m. I got a call, answered, and was informed that he moved on to another job in Dallas... He said he had to ensure that someone was there. I didn't realize that he had literally just called my wife at the time, and that she immediately informed him I was home and waiting. His best bet was that he could make it by 2:30 p.m. he failed to meet his appointment (2 hours), and told me to wait around 2 more hours for his arrival, entirely based on, at most, a 1-minute time gap to verify that a person was at the home. I was willing to keep waiting until I realized that he decided my time was worthless after looking into how long it took him to "move on" despite the communication that we rapidly provided him. Based on my wife's booking experience, it seems like they've rigged the algorithm with Google ads, and she didn't even realize she was booking with this company until the last minute. She initially believed she was booking with a reputable repair business. This was an incredibly disappointing waste of time. But I'm relieved that the poor character and lack of decency that this company and its employees display never reached the interior of my home.

Antaleo Appliance Care is horrible. They were hired in January 2022 to repair our Viking ovens…read morethat were not warming correctly. They diagnosed the issue and said; the mainboard, bake element and temperature sensor needed replacing which cost well over $2K. Since then; the ovens have never warmed correctly. We contacted them to ask them to come back out. I asked; if the parts were under warranty. the agent said; no. Their parts and labor are only under warranty for 6 months. I asked if there would be a service charge to come back out since they just replaced those parts in January. The agent said; yes. We fill that the parts were no good and/or they did not replace those parts but charged us. There was a group of men here in January taking the units apart but obviously that did nothing. We have since hired another appliance repair company to replace these parts again and they are honoring a much better warranty and service agreement. Save yourself money and headaches and do not hire Antaleo Appliance Care. Alan Vorwald, Dallas, TX